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Memset vs InterServer

Comparison
Compared options Visit Memset Visit InterServer
Pricing
6 hosting plans 56 hosting plans
Starting price $175.46 / month $2.50 / month
Free domain No No
Coupons No 2 coupons
User Ratings
2.2
4.4
Reliability 1.0
4.5
Pricing 3.0
4.5
User Friendly 4.0
4.5
Support 1.0
4.5
Features 2.0
4.5
User Reviews
1 review 388 reviews
Latest positive review No reviews yet
Excellent services!
Edward Shih,
9.6
They listen to my/customer's requests for a migrating Moodle site. They updated me on the progress of each step and I appreciate their great teamwork! Many thanks.
Latest negative review
Gone downhill in recent years!
Brendan Mullan,
4.4
I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed.
Over the last two years the downtime increased and customer service qual... More ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues.
The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward.
Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down!
When I questioned them on this, they said:
"Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected."
So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward.
Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it.
Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too.
I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind.
Less
The worst customer services ever
Ossama Salamah,
3.6
Since we migrated to Interserver.our emails are marked as spam with our recipients and I have contacted customer service several times without any solutions. I tried escalating but they don't have any escalation process. I t... More ried reaching to their leadership on LinkedIn but no one is responding. I don't recommend them at all Less
Shared Hosting
No
3 plans from $2.50 to $8.00
Under $4 No

STANDARD

$2.50 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View STANDARD plan
Under $8 No

WINDOWS ASP.NET

$8.00 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 25
View WINDOWS ASP.NET plan
Over $10 No No
VPS
No
46 plans from $6.00 to $160.00
Under $4 No No
Under $8 No

VPS1 - Linux

$6.00 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View VPS1 - Linux plan
Over $10 No

VPS1 - Windows

$10.00 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View VPS1 - Windows plan
Dedicated Server
6 plans from $175.46 to $1,114.17 2 plans from $49.00 to $99.00
Under $4 No No
Under $8 No No
Over $10

1U 1xQuad-Core

$175.46 / MO
  • Space: 1 TB
  • Bandwidth: Unlimited
View 1U 1xQuad-Core plan

AMD RYZEN 3600X

$99.00 / MO
  • Space: 2 TB
  • Bandwidth: Unlimited
View AMD RYZEN 3600X plan
Resellers
No
5 plans from $19.95 to $69.95
Under $4 No No
Under $8 No No
Over $10 No

RS One

$19.95 / MO
  • Space: 80 GB
  • Bandwidth: 500.02 GB
  • Panel: cpanel
View RS One plan
Data Centers
2 of 6 1 of 6
North America Yes Yes
Europe Yes No
Asia No No
Oceania No No
South America No No
Africa & Middle East No No
Support Services
3 of 6 3 of 6
Live Chat Yes No
Phone Support Yes Yes
Email Support Yes Yes
Forum Support No Yes
Video guides No No
Knowledgebase No No
CMS support
2 of 9 6 of 9
WordPress No Yes
Managed Wordpress No No
Joomla No Yes
Drupal No Yes
Magento Yes Yes
Fantastico Yes Yes
Softaculous No No
PrestaShop No Yes
Zen Cart No No
OS Support
2 of 2 2 of 2
Windows/ASP.NET Yes Yes
Linux Yes Yes
Language Support
0 of 7 5 of 7
PHP No Yes
Java No No
Python No Yes
Node.js No No
Django No Yes
Perl No Yes
Ruby on Rails No Yes
Database Support
0 of 3 3 of 3
MongoDB No Yes
MySQL No Yes
PostgreSQL No Yes
Payment Types Support
0 of 6 3 of 6
PayPal No Yes
Credit Card No Yes
Moneybookers No No
Wire Transfer No Yes
Webmoney No No
Bitcoin No No
Second

Second

Winner

Winner