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1.5
POOR
  • User Friendly
    1.3
  • Support
    1.3
  • Features
    1.5
  • Reliability
    1.6
  • Pricing
    1.7

Avg. score per month

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IONOS Reviews and Expert Opinion

A few words from IONOS

From web hosting with WordPress to highly flexible cloud servers, IONOS provides the technology professional users need, enabling the successful development of their business.
IONOS provide all solutions to look professional online, and reliable communication tools to interact with your customers and business partners.
With online marketing and search engine optimization pack...Read Moreages, communication, local and online visibility, and know-how to improve your search rankings are at your disposal.
Your support personal consultant will help you any time get the best out of 1&1 IONOS products and services, and will help you with any questions you may have. This service is exclusive and offered completely free of charge.
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IONOS HomePage Screenshot
Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $1.00

Data Centers

Paul Ings

Pinned Review

Paul Ings,
4.8
Intuitive control panel, qualified and helpful support. Price adequate to quality of hosting

Reviews

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Dan Zucker
Dan Zucker from United States,

Horrible! Don't waste your time or money

1.4
I ordered a dedicated server. Within a few days I realized my assigned ip address was on block lists since test emails were not working. They suggested to buy my ips and see if they are clean, Next, I get a server notice of har...Read Mored drive failing. I am told to buy a cloud account to backup before they will replace drive. I did exactly that. They replaced the drive, sent incorrect Raid rebuild instructions rendering my server unable to boot. No problem I thought, I will use my backup to re-image the drive. POOF! It was gone. No explanation, no help! Total waste of time and money. Stay clear. At least all this happened before I took my several hundred client accounts live. Also noticed the SMTP serve crashed about every 3 hours then comes back online. Crappy is an understatement!Less
Won Nas
Won Nas from United States,

Stay away from 1&1 IONOS

1.0
1&1 IONOS has the worst customer service ever. It will take an hour or more to solve an issue, that's if it gets solved otherwise you'll have to figure things out on your own. Additionally, some of their technical support team are...Read More not qualified. Two different technical support personnel were not able to help me migrate my email data from 1&1 webmail to G-suit (Google Workplace), I had to figure it out myself. Another problem is that they don't respond to your emails. I wanted to cancel 47 domain names 3 days before their due date because 1&1 IONS prevented me from disabling the automatic renewal, now I have a balance that they said they are sending to a collection agency. During the last month and a half I tried to solve this issue via phone by calling the cancellation department many times but they didn't answer my phone calls, I sent over 10 emails and again they didn't respond to my emails or show that they care. I also made a mistake and got a G-suit (Google Workplace) email via 1&1 IONS as a reseller and now I have no access to my email. I think it’s deleted, “lesson learned”.

I will do my best to leave negative reviews for them and write a blog on Medium to make sure that other people don't have the same issue that I went through. Based on my experience with Godaddy and 1 & 1 IONOS, there is a big difference. I never dealt with such an issue with Godaddy before. So, I advise you to use Godaddy services even if they are a bit expensive. I suspect that 1&1 IONS will not last in the next five years in the US due to their carelessness towards their customers.
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Amanda L.
Amanda L. from United States,

Learn from my mistakes

1.4
I have not had a single year where something didn't go wrong with services provided by IONOS. Their customer service is rude and incompetent, unable to provide answers 90% of the time. When they can't find an answer, they just end...Read More the chat, leaving me to wonder if it will ever be fixed. I gave up on their hosting services last year when my website was down more than it was functioning. Since moving to a new host I have not had a single issue. All of my clients have since been moved over to new hosting companies as well. Now I am left with ONE domain that I cannot transfer because other service providers don't support the .pub domain extension. Last week, a glitch left that domain inaccessible—I cannot update or renew it, rendering me helpless for an upcoming event that depends on forwarding that domain. This is unacceptable. My nonprofit is losing revenue and they are unable to find a fix. Do NOT support their incompetence. I urge you to take your business elsewhere.Less
GAB AMORES
GAB AMORES from Philippines,

IONOS HAS THE WORST CUSTOMER SERVICE IN CHAT EVER!

1.0
DO NOT DEAL WITH THESE GUYS! THEIR CUSTOMER SERVICE IN CHAT ARE THE WORST!
DO NOT DEAL WITH THESE GUYS! THEIR CUSTOMER SERVICE IN CHAT ARE THE WORST!
DO NOT DEAL WITH THESE GUYS! THEIR CUSTOMER SERVICE IN CHAT ARE THE WORST!
philip slack
philip slack from United States,

DO NOT USE THESE CROOKS

1.0
taken my payment then locked my account and did not give me reason for it nor did they yet refund my monies for account then customer support was worthless in helping and then was sent to there security team wich was just as bad ...Read Moreand woud not give me name and reason and then said i need to contact there legal team for any information wich tells me they are crooked as heck !!!Less
Prasanth Chandran
Prasanth Chandran from India,

Worst Customer Service

1.0
Worst Customer Service. i tried to register one domain via ionos and after successful payments they denied the order. After that they told to submit the order again. But again the same process happened. now my $30 is with the company. No refunds are providing for the same.

IONOS Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Business Hosting 100 GB Unlimited Unlimited $1.00 2.8 Details

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