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2.5
POOR
  • User Friendly
    2.5
  • Support
    2.3
  • Features
    2.5
  • Reliability
    2.4
  • Pricing
    2.6
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Bluehost Reviews and Expert Opinion

Pricing Range

Shared Hosting $2.95 - $12.95
VPS $18.99 - $59.99
Dedicated Server $79.99 - $119.99

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Bluehost Awards

Awarded companies that are in the top 10 best shared hosting list We took the time to personally and anonymously check each and every company's customer service. 
The "Badge of excellence" was awarded to hosting companies that complied with HostAdvice's high standards of customer service, implying that the service proved to be prompt, efficient, insightful and most of all, helpful.
Jane Adams

Pinned Review

Jane Adams,
5.0
I have hosted my New blog with BlueHost You can see it under my name I guess.
You can check it to see how fast it loads and how great performance it has.
I read lots of negitive reviews about BlueHo...Read Morest and I don't really care about those reviews you can check it yourself and see if it is reliable or not, some people are trying to ruin one hosting in order to make another one raise.
I was using cheap hosting providers that I don't want to mention them here and they were all trash, but I love BlueHost because it is great.
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Reviews

Nate Hedgeman
Nate Hedgeman from United States,

Great Tech Support!

2.4
I know this because I call them nearly every day because that is the only way to get anything done. The user portal is WIDLY inconsistent. Sometimes buttons work, sometimes they don't. Sometimes they just completely disappear for ...Read Morea while.

I have been with them for over 10 years and they have been going downhill but as of a few months ago it's just been TERRIBLE. I hate that I just renewed with them, I wish I hadnt't
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M Hornblow
M Hornblow from Ukraine,

Absolutely terrible

2.0
Used them for a few weeks. Performance is bad, but even worse than that, their engineers made changes to my production site without my approval, which rendered it unusable. After numerous attempts to try and get them to restore my site, I moved to another provider. AVOID!!
Hillary Hallman

Canceled two years ago and they are still withdrawing money from my bank account

1.0
Contacted support on numerous occasions. Called, emailed (when it was working). I was told that if I did not renew, no charges would be made. They continue to charge my bank account. No method for reaching a human to help.
Stephanie Bernard
Stephanie Bernard from United States,

Couldn't deal with the complicated support structure or user interface - have happily returned to WIX

1.8
Bluehost has a very confusing and non-user friendly model. I will say their people are helpful once you get to them - but oddly - every division seems to be outsourced and handled by a different company. The templates and interfa...Read Morece to create or update a website are outdated and almost impossible to work with.
I spent too long trying to get everything to work for me .. I finally gave up and went back to Wix, which, by the way, is so simple and user friendly.
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Kashif Qaiyum
Kashif Qaiyum from Pakistan,

It was a bad day of my life I purchased Managed Wordpress from BlueHost

1.0
These guys are total scammers. They ripped off my site, it was down for two days continuously no support no service at all even back up was not working. They deleted important files, messed up JS files including wordpress plugin. ...Read MoreTotal cheaters. I had to buy hosting from another company in emergency to get my site live asap. Please do not trust these guys.Less
Jim Good
Jim Good from Canada,

Frustrating to use for email

3.4
I used Bluehost for 10+ years. Something about the 2019 update made it very hard to use, for me - the opposite of their intent. Some of that was, apparently, linked to Apple products. Safari especially. But that's where my passwo...Read Morerds are stored. So lots of back and forth. Setting up a new device was a day long process. A nightmare. It just wasn't working out, for me. I think it's very good for site hosting, but since retiring I didn't need that much anymore. Their customer service rep, on chat, was excellent. They refunded my recent charges, and helped me cancel.Less
scott Stone
scott Stone from United States,

They Suck

1.0
Just found out that they have had an issue with emails on their end for 13 days where select emails are going out and they don't even try to inform me that there is an issue? I have to figure it out on my own? No reliability! Look elsewhere
Jullian Hartford-Smith
Jullian Hartford-Smith from Australia,

They will steal your money after you cancel... and even try to steal your password!

1.0
I cancelled my Bluehost account in 2018, as the platform is unstable and glitchy. But alas, I was charged for the account in 2019... and 2020... and 2021. Each year I have contacted Bluehost to make sure my account is cancelled, a...Read Morend ask for a refund of the unauthorised charges. Each year they have refused to refund.
Finally today I managed to get Bluehost to refund the 2021 charge - after 3 hours talking with their staff. They refused to refund the 2019 and 2020 charges, even though I gave them the reference number showing I cancelled in 2018.
So they still owe me approx. AU$450!
To process the 2021 refund the staff member said she needed the last four characters of my password, sent to her via chat. That is an absolute 'no-no' in IT! How dodgy is this company? Even dodgier than it appears on the surface I suspect.
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Expert Review

Bruno Mirchevski
Bruno Mirchevski
Hosting Expert

Bluehost expert review cover image

Last Update | January 2022

Monthly Update - January 2022

Hosting Plans Shared Hosting; Dedicated Hosting; VPS Hosting
Top Features Easy-to-use, Customized Cpanel; Dozens Of Site Tool Add-ons; Free Site Builders; Free Domain-specific Email Addresses; 99.99% Uptime; Technology To Support Fast Page Load Times; Cloudflare Integration; Free SSL Certificate; Superior Security Features
Customer Support Live Chat; Ticketing System; Phone Support; Knowledge Base

 

During January, Bluehost:

  • Was picked as 2021 PC Magazine Editors’ Choice for Web Hosting.
  • Didn’t report any server issues.

Bluehost is by far one of the most well-known hosting platforms out there. It should come as no surprise that it holds over 2 million websites worldwide and is one of the industry’s most recognizable names.

Note: Bluehost has more than 750 professionals on its roster that help to keep the 2+ million websites up and running at all times.

They offer a wide range of hosting services and marketing training, tools for SEO, social media marketing, content creation: you name it,  they have it. This is an all-in-one online business support company, especially if you want to grow your traffic.
Read More

7.4
Good
Rated by Bruno Mirchevski
  • User Friendly
    7
  • Support
    8
  • Features
    8
  • Reliability
    7
  • Pricing
    7

Screenshots

Bluehost offers Shared Hosting, Dedicated Hosting, VPS Hosting, WordPress Hosting, and Managed WordPress as its main packages. You can also register domains, set up WooCommerce, and purchase additional services.

That being the case, if you’ve read about them online, chances are that you’ve read some reviews that were double-sided; as in, you have ones that praise them, and ones that don’t, to say the least.

To test out the claims and see if they really do live up to their reputation, I decided to test out Bluehost and see what makes them tick.

Getting Started With Bluehost

Setting things up at Bluehost is actually quite simple.

Screenshot of BlueHost home page

From the very moment you visit the website, you’ll get a discounted offer, a common marketing tactic used by most hosting providers out there, where you can create a shared hosting account for $3.95 per month.

Now, to create an account, simply click on “Get Started”.

Screenshot of shared web hosting plans

Here you can select your package, choosing from basic, plus, choice plus, and pro.

Now, the least amount of time you can register for is 12 months, which can be a bit of an inconvenience; however, each of the plans includes a domain manager, resource protection, scalability, Google Ads, and Google My Business.

You also get a free domain for a year, free CDN, and a free SSL Certificate.

Keep in mind that this offer specifically is for shared hosting; you also have WordPress hosting, VPS hosting, and dedicated server hosting, so be wary of what you choose, and ensure that you select the package that is perfect for your needs.

Question: How do I choose between WordPress, VPS, shared, and dedicated hosting?

Answer: In order to choose, you need to know what each of those options is used for. In shared hosting, multiple websites are hosted on a single server. With VPS hosting, you get dedicated (private) resources on a server with multiple users. Dedicated hosting provides full access to server resources to a single customer for use - one owner or administrator controls the entire server and its resources. Lastly, WordPress hosting is used for running WordPress-powered websites.

What I specifically found interesting here is the fact that you get 24/7 customer support, no matter what package you end up picking, which is always a plus.

Next, you’ll need to set up your domain.

Screenshot of choosing a domain page

You can create a new domain or use a pre-existing domain.

Screenshot of additional information

You’ll need to enter additional information, and this can be quite a lot to take in at first, especially if you’ve never used a hosting service before, but it’s all straightforward.

This is your usual requirement of just about any hosting provider out there and includes the first name, last name, country, street address, city, state, ZIP number, phone number, account plan, hosting price, domain registration; let’s encrypt SSL, payment information, and confirmation of the terms of service and cancellation policy.

While we are at the return policy topic, it is important to note that Bluehost features a 30-day money-back guarantee program. This is for the first term only, and plans renew at the regular rate. If you cancel within 30 days of the date you made the payment, you’ll only receive a full refund on the hosting service. This does not apply to add-on products, such as additional domains.

Important: If you cancel within 30 days and your plan includes a free domain, Bluehost will deduct a non-refundable domain fee of $15.99 from the total amount of your refund.

Screenshot of Renewal Terms

Click on the check box at the bottom and click on submit; that’s all you have to do to create an account on Bluehost.

Setting Things Up at Bluehost

Now, setting things up is actually quite easy.

For the purposes of this review, I selected the Choice Plus Web Hosting package.

You’ll be asked a few questions, after which it’ll automatically install WordPress for you.

Screenshot of WordPress installing message

After that finishes, you’ll finally be greeted by the home screen.

Screenshot of the home page

What I genuinely found interesting here is that it is an extremely beginner-friendly hosting service.

For example, you have steps that you can follow in order to build your site.

You have options such as customize your design, which allows you to select the colors, fonts, and layouts in the WordPress customizer, add a contact page, add content to your website, import images, logos, or other media, and add an email and office tools.

There’s a full guide, and all of this is extremely convenient for newcomers.

You can choose to skip them or click on “Let’s Go” instead.

Screenshot of "Customize your design" checkbox

Here’s what you’ll be greeted to, for example.

Screenshot of creating a new design page


As you can see, on the left side, we have site identity, colors and dark mode, background image, and a lot more options. This is all developed by WordPress, and the integration with Bluehost is near-flawless.

Even if you’ve never hosted a website before, you’ll have zero issues with setting things up here.

Anyway, moving on, we have the following menus:

  • My Sites

The My Sites tab lets you view all of your current websites, where you can manage them or add a new site.

Screenshot of My Sites tab

  • Marketplace

The marketplace is quite unique to Bluehost, so we have to talk about it for a bit.

You see, here you can purchase website themes, add-ons, professional services, and new domains.

Screenshot of Marketplace

What I genuinely found interesting here is the fact that it has a featured products tab, where you have a list of some of the most popular apps and have specific categories such as themes, services, add-ons, plugins, and one-click installs.

You’ll also notice a new menu on the left side now, including Marketplace Home, Promotions, Add Website, Add-Ons, Pro Services, Hosting, WordPress Hosting, WordPress Themes, and WordPress Plugins.

Screenshot of Marketplace tab sidebar

  • Email & Office

When we discuss the email and office tab, you can access professional email and productivity tools.

Screenshot of Email and Office tab

The two that you will be looking at will be Microsoft 365 and Google Workspace; both of which have their own monthly or annual fee associated with them.

Still, why should this not be included within the initial offering of the hosting provider, why do I need to pay extra for things such as these? It should all be added by default, as other hosts tend to do. This isn’t one of Bluehost’s strongest aspects, to say the least.

  • Domains

You can transfer a domain on the domains tab, purchase a domain, and manage a pre-purchased domain.

Screenshot of My Domains tab

On the manage tab, you have several options, including renewal, contact info, security, DNS, Settings, Redirects, and Subdomains.

Screenshot of Manage drop menu


  • Marketing Tools

This is what I usually refer to as the advertising corner. Don’t get me wrong, each one of these tools does indeed work, and each of these tools can indeed improve your business. However, they have the potential to cost extra, depending on the service you end up picking.

Screenshot of Marketing tools tab

Again, all of this costs extra, you’re not getting anything for free here, so get ready to fork out the big dollars.

  • Advanced

Screenshot of Advanced tab with cPanel panels

This is the custom Bluehost cPanel, where you have as many options as you’ll ever need to run your website properly.

Before we begin, on the left side, you’ll see a few shortcuts.

These include:

  • The File Manager
  • The Databases Tab
  • The phpMyAdmin Tab
  • FTP
  • SSH

Screenshot of Advanced menu

Now, let’s dive into each category, so you can get a perspective of what you’re getting.

  1. Email

Here you’ll be able to access:

  • Email Accounts
  • Forwarders
  • Email Routing
  • Autoresponders
  • Mailing Lists
  • Global Email Filters
  • Email Filters
  • Email Deliverability
  • Address Importer
  • Spam Filters
  • Encryption
  • BoxTrapper
  • Calendars and Contacts
  • Email Disk Usage

Screenshot of Email panel

  1. Files

In the Files tab, you’ll get access to:

  • File Manager
  • Images
  • Directory Privacy
  • Disk Usage
  • Web Disk
  • FTP Accounts
  • FTP Connections
  • Anonymous FTP
  • Git Version Control

Screenshot of Files panel

  1. Databases

In terms of the databases tab, you have access to:

  • phpMyAdmin
  • MySQL Databases
  • MySQL Database Wizard
  • Remote MySQL
  • PostgreSQL Databases
  • Postgre SQL Database Wizard
  • phpPgAdmin

Screenshot of Databases panel

  1. Metrics

In terms of the metrics tab, you’ll be able to access:

  • Visitors
  • Errors
  • Bandwidth
  • Raw Access
  • Awstats
  • Webalizer
  • Webalizer FTP
  • Metrics Editor

Screenshot of Metrics panel

  1. Security

Regarding the security tab, you will have tools such as:

  • SSH Access
  • IP Blocker
  • SSL/TLS
  • Manage API Tokens
  • Hotlink Protection
  • SSL/TLS Status

Screenshot of Security panel

  1. Software

When it comes to software, you have access to:

  • WordPress Manager by Softacaulous
  • PHP PEAR Packages
  • Perl Modules
  • Optimize Website
  • Applications Manager
  • MultiPHP Manager
  • MultiPHP INI Editor
  • Softaculous Apps Installer

Screenshot of Software panel

  1. Advanced

Discussing the advanced tab, you have:

  • Cron Jobs
  • Indexes
  • Error Pages
  • Apache Handlers
  • MIME Types

Screenshot of Advanced panel

  1. Preferences

In terms of the preferences tab, you have:

  • Change Language
  • User Manager

Screenshot of Preferences panel

It’s sufficient to say that you are genuinely getting a lot out of this hosting provider, as all of these are required tools in order to manage your website efficiently. There will be a point in time where you will end up using each and every one of them.

Before I end this category, I have to mention this button.

Screenshot of the Log in to WordPress button

It’s always on the right side of the screen, and when you log in to the WordPress management panel, it even has a customized Bluehost theme.

Screenshot of the WordPress dashboard

Here you have pre-installed plugins, including:

  • Akismet Anti-Spam
  • All in One SEO
  • Bluehost
  • Creative Mail by Constant Contract
  • Google Analytics for WordPress by Monsterinsights
  • Hello Dolly
  • Jetpack by WordPress.com
  • OptinMonster
  • WPForms Lite

Question: Which payment methods does Bluehost accept?

Answer: Bluehost accepts payment via credit card, PayPal, Check or Money Order, and Purchase Orders.

Performance Speed and Uptime

In my time testing Bluehost as a hosting service provider, my website never went offline, which leads me to believe in their claim of offering 99.9% uptime. Now, in terms of the page speed, my raw WordPress install with the pre-installed plugins managed to get 400 ms when it came to page load speed, up to a maximum of 700 ms on frequent tests.

Note: Bluehost’s uptime and speed are one of the best in the industry, which can be seen by the 99.9% uptime. If a provider has an uptime of 99.9%, it usually indicates that the downtime you will experience throughout one year is only 8.7 hours total.

Through Cloudflare CDN, this truly brought a high level of performance.

In terms of its pricing, the most basic package starts at $3.95 per month and it goes up from there. You can purchase WordPress hosting, Managed WordPress Hosting, Shared Web Hosting, Dedicated Web Hosting, VPS Hosting and Domains.

It is important to note here that you’re getting easy domain management, auto-renewal, domain lock, domain forwarding, and expert support with each domain.

Level of Support at Bluehost

Now, what I like to do in order to test the level of support of any hosting provider is to request certain actions from the support team, either through a ticket or through live chat support.

The interesting part about Bluehost is the fact that you have phone support as well, which is interesting.

Anyway, go to the contact us tab, and you’ll be able to chat with them easily.

Screenshot of Contact Us tab

Click on “Chat Now” to begin the process.

You can select if you are an existing customer or a new one, select how you want to contact them, and enter the required information.

Screenshot of Bluehost Support with highlighted Existing Customer button

Next, you’ll need to select a topic, type a description, and explain the issue.

The topic can be:

  • Account Verification
  • Billing
  • Closing your Account
  • Dedi/VPS
  • Domains
  • Email
  • Malware/Security
  • Sales
  • Tech Support
  • Terms of Service/Compliance

Screenshot of the topic selection drop menu

You also have the ability to submit a ticket.

Simply select if it’s affiliates, billing, sales, tech support, or verification.

Screenshot of the option selection page

Here you will need to enter your email address, full name, domain name, password and what you need help with.

Screenshot of the ticket submission page

You can even upload a file to further point out the issue you’re trying to explain.

That is all there is to contacting support. Remember that you can issue a refund through either of these channels, although from my experience, I’d highly advise you to request it from the ticketing system just so they have a bit more time to process it efficiently.

Now, when it comes to the support, and the customer service itself, keep in mind that they have a lot of practices that, well, you need to be fully aware of. For example, there are always auto-renewals that might work even if you remove the payments altogether.

You have to chat with the support team in order to fully cancel your plan. This is not visible in the account dashboard, which could be a bug, but nevertheless, if you’re fully canceling, please contact the support team for the best possible outcome.

However, even if you do get charged extra by accident, the support team could give you a refund on that extra charge, assuming you genuinely didn’t use the hosting service and everything was as you claimed it is.

Note: If you need materials like articles, guides, how-to videos, instructions, and answers to FAQs, you can find all of them on Bluehost’s website in the Knowledge Base section.

If you are getting shared hosting, remember that you are sharing server resources with other people, and you are obviously not going to get the same level of performance as with a VPS or dedicated server. While other hosting providers could potentially offer better shared hosting servers due to the fact that not as many people use them, you could potentially be bottlenecked here in terms of performance when going with the shared hosting plan.

Specific Features of Bluehost

Every hosting provider out there offers something special, something that separates them from the competition, and something that will end up getting you to choose them over anything else out there.

Bluehost advertises itself through a lot of features, some of the most popular ones being its easy-to-use and customized cPanel, as you saw previously throughout this review, alongside the dozens of site tools as well as add-ons.

You also have access to free website builders, free domain-specific email addresses, 99.9% uptime, Cloudflare integration, and you even get a free SSL Certificate.

Another thing that Bluehost does well is its optimized WordPress hosting.

This service is specifically tailored to provide hosting for WordPress to give you optimal speed, a high level of security, and ease of use.

You also get Automated WordPress Installations and Updates through the use of scripts, so you won’t really have to lift a finger in order to get things done. All you really have to worry about is setting up your custom themes and plugins the moment WordPress ends up getting installed on your website.

You also have expert website migration services, assuming you require them, where for $149.99 you can migrate up to 5 websites as well as 20 email accounts. This gives you access to complete migration, expedited service, uninterrupted transition, complete review and 24/7 service. Keep in mind that when it comes to WordPress migration services, they come at no charge, however, this can change depending on exactly how big of a website you have.

Security and Backups

When it comes to security as well as the backup options, Bluehost uses SiteLock which scans your website daily for viruses, malware, and other threats. This, in turn, gives you access to 24/7 network monitoring across company servers.

When it comes to the backups, you do get complimentary backups created daily, weekly or monthly, but they are not guaranteed. In other words, Bluehost recommends that each user creates manual backups for the best possible outcome.


Monthly Updates

During December, Bluehost:

  • Experienced server issues which were later fixed.

During November, Bluehost:

During October, Bluehost:

  • WordPress continued its support for its Classic Editor plugin into 2022; introduced a new system to generate web page titles
  • Didn’t report any server issues

During September, Bluehost:

  • The WordPress community celebrated WordPress Translation Day; and issued the latest update — WordPress 5.8.1.
  • Didn’t report any server issues

During August, Bluehost:

  • Bluehost's Birthday Blowout: More than 65% Off Shared Hosting
  • Launched a Powerful New Website Designer
  • Joined forces with Yoast (parent company Newfold Digital acquired Yoast, the leading SEO WordPress plugin)

During July, Bluehost:

During June, Bluehost:

  • Didn’t issue any new features or updates
  • Didn’t report any server issues

During May, Bluehost:

  • Didn’t issue any new features or updates
  • Didn’t report any server issues

Summary

When it comes to Bluehost, there’s a reason why it is so popular, and that popularity comes from the fact that it is extremely user-friendly. From the very moment you set up your account, all the way to WordPress management, you are guided throughout each step of the way, which was quite interesting to see.

If I had never used a hosting provider in my life before signing up to Bluehost, I would still be able to set everything up. However, from an expert’s perspective, this is all just in the way of you setting up the page you desire. You can skip everything, but this takes time, and you can easily start setting things up from the custom cPanel if you know what you are looking for.

It’s far from perfect, and you could run into a lot of issues, such as renewals that you were not expecting, or a lack of refunds on third-party services such as SiteGuard or a specific SSL Certificate you end up choosing; however, it is not a deal-breaker. You can also have a difficult time with the support staff, as not every staff employee is equal in knowledge and solution-driven prowess.

Overall, I’d highly recommend Bluehost to people who want a reliable hosting provider and are new to the world of hosting. The WooCommerce special hosting offer might also be an appealing point for small businesses who want to start working online.

The entire page’s design language and the user interface design itself have to be complicated and guide you throughout everything.

Read Less

Bluehost pros

  • Bluehost has a high reputation as it hosts over 2 million websites
  • It offers different hosting packages
  • It specialized in WordPress
  • It has anti-spam solutions
  • Custom cPanel
  • Integrated Cloudflare support
  • SiteLock protection
  • Free SSL Certificates
  • 30-day money-back guarantee
  • 99.9% uptime

Bluehost cons

  • You can only start with an annual plan
  • Tech support wait time is long
  • You do not get refunds for domains
  • Doing your backups is mandatory for a high level of security.

FAQ

Is Bluehost Recommended for Beginners?

Beginners can use Bluehost as it has accessibility tools as well as built-in guides.

Does Bluehost Provide Domain Names WIth Their Hosting Plans?

With every shared hosting package, you get a free domain name included.

How Does the Bluehost Affiliate Program Work?

When you refer new visitors, you can earn up to $65 for each qualified sign-up.

Can You Upgrade Your Hosting Plan Later On?

Bluehost offers you the opportunity to upgrade their hosting to a higher plan through certain packages.

How Much Bandwidth and Disk Storage Does Bluehost Offer?

Throughout all Bluehost plans, you get access to unlimited bandwidth and disk storage.

Can You Automatically Install WordPress With Bluehost?

You can automatically select WordPress to be installed on your website.

Bluehost Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Basic 50 GB Unlimited cPanel Unlimited $2.95 4.8 Details
Plus Unlimited Unlimited cPanel Unlimited $5.45 5.2 Details
Choice Plus Unlimited Unlimited cPanel Unlimited $5.45 4.4 Details
Pro Unlimited Unlimited cPanel Unlimited $12.95 6.3 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Standard 30 GB 2 cores 2 GB $18.99 4.8 Details
Enhanced 60 GB 2 cores 4 GB $29.99 4.4 Details
Ultimate 120 GB 4 cores 8 GB $59.99 4.0 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Standard 5 TB 4 x 2.30GHz 4 GB $79.99 6.9 Details
Enhanced 10 TB 4 x 2.50GHz 8 GB $99.99 6.0 Details
Premium 15 TB 4 x 3.30GHz 16 GB $119.99 4.5 Details

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