4.6
SUPERB!
  • User Friendly
    4.7
  • Support
    4.7
  • Features
    4.6
  • Reliability
    4.6
  • Pricing
    4.6
Write Review Visit Hostinger

Hostinger Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting $0.00 - $11.59
VPS $0.00 - $77.99
Cloud Hosting $0.00 - $29.99
Website Builder $2.79

Availability

99.9% Uptime

Data Centers

Hostinger Awards

Jakob Hubert

Pinned Review

Jakob Hubert,
4.6
Ich nutze Hostinger seit ein paar Jahren und wahr und bin noch immer zufrieden. Meine Website läuft fast immer flüssig und hat keine Ausfälle, die mir auffallen. Außerdem ist meine Website immer online!

Expert Review

Yusuf Kareem
Yusuf Kareem
Hosting Expert

As a content creator expert with 2 years of hosting experience, I recently had the opportunity to test out Hostinger’s web hosting services. I will provide my unbiased review of Hostinger’s features, performance, customer support, and user-friendliness as well as the strengths and weaknesses of Hostinger’s services. If you’re considering using Hostinger for your web hosting needs, read on as I share my experiences with a comprehensive overview of the company’s offerings.

Hostinger Review

Hostinger was founded in 2004 in Kaunas, Lithuania. The company has since grown to become one of the largest and most popular web hosting providers in the world, with millions of customers in over 178 countries. Hostinger is a popular choice for small businesses and individuals looking for reliable, budget-friendly web hosting.

Hostinger is not rated by Better Business Bureau (only available for US companies) but has a Trustscore of 4.5 stars out of 5 on Trustpilot with more than 11,704 reviews.

Pros and Cons

PROS

  • Free domain and unlimited SSL
  • Advanced security features
  • Free weekly backups to restore your site
  • Free automatic website migration tool
  • 30 day money back guarantee
  • Reliable live chat support
  • Get additional help via knowledgebase and tutorials
  • Custom built WP optimization stack & LiteSpeed cache

CONS

  • Website builder is a bit slow
  • They don’t offer dedicated server hosting
  • Charges a setup fee on the lower plans.

Pros and Cons

Sign up for any Hostinger plan and get a free domain to start hosting your website.

 

 

Visit Hostinger

Rating Breakdown

At Hostadvice, we applied our rating methodologies during our evaluation process to provide you with this accurate and unbiased Hostinger expert review. Each of the rating parameters below is utilized to rank the host and is awarded a score between 1-10 for each of the 5 criteria.

ParameterScore Why did we give this score?
Prices9.4Hostinger offers affordable starting prices across their hosting plans with up to 75% discount for first-time users. We gave them a 9.4 score because they offer a 3-month free offer on the higher plans only.
Features9.6Hostinger offers both Linux and Windows hosting options plus amazing features like a free domain, website builder tool and in-built hPanel control panel. We awarded a 9.6 score because some features and programming languages are restricted on lower plans.
Performance9.5Hostinger uses innovative technologies: LiteSpeed web servers and LVE containerized environment. They also allow you to choose from among their global data centers via the hPanel control panel. They get a 9.5 score because they offer fast hosting services, but the website builder is a bit slow.
Ease of Use9.3Hostinger protects websites hosted on their SSD servers from cyber-attacks with in-house developed WAF & free SSL. However, it received a 9.3 score because its in-built hPanel might be too tricky for users who are used to cPanel already.
Support9.4Hostinger support is very competent and blazing fast via the live chat, but we decided to give them a 9.4 score because they don’t offer phone support. Plus, they also offer low support for VPS hosting because it is self-managed with a low level of access by the support team.
Overall Score9.4Hostinger is a perfect host for new WordPress users who need all-inclusive support. However, this host needs to allow users without an account to contact their support for guidance via the live chat without registration.

Are Hostinger’s web hosting services as reliable and user-friendly as they claim? Keep reading to find out.

 

Hostinger Prices & Plans – 2023

Hostinger offers a range of hosting services, including Shared hosting, WordPress hosting, Cloud hosting, Hosting for agencies, VPS hosting, Cyberpanel hosting, Minecraft server hosting as well as domain registration and website builder tool.

Each of the hosting types above is customized with different plans and features to meet the needs of different types of users. Hostinger accepts various payment methods: Credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Google pay, AliPay, and Coingate (payments in bitcoin).

Here is a breakdown of some of their hosting types, plans and prices:

Shared Web Hosting

The shared web hosting plan is a cost-effective option that is suitable for beginners, personal websites, and small and medium businesses. Hostinger offers 3 shared web hosting plans with different hardware configurations and features.

Plan nameDisk SpaceBandwidthNo. of websites allowedVisits per monthPrice
The Single Plan50 GB100 GB1~10,000 visits$1.99/month
The Premium Plan100 GBUnlimited100~25,000 visits$2.79/month
The Business plan200 GBUnlimited100~100,000 visits$3.99/month

I recommend the Business Shared Hosting plan because it comes with a Free domain, WordPress staging tool, Daily backups to protect your data, Cloudflare integration for improved security and performance. This means that your website will load faster, run more smoothly, and be more secure, which is especially important if you are running an e-commerce site or other business-critical website.

Tip: Hostinger offers discount prices for first-time orders on their hosting plans, so you will need to pay the standard price when you renew. You can also save more when you choose a more extended billing cycle.

Final: Hostinger Brand Review

Cloud Hosting

The Cloud hosting plan offers powerful dedicated resources optimized for speed and efficiency that guarantees improved performance and reliability. It is suitable for large-scale projects and also has 3 customized plans with different resource allocations to choose from.

Plan nameDisk SpaceBandwidthNo. of websitesRAMCPU CoresPrice
Cloud Startup200 GBUnlimited3003 GB2$9.99/month
Cloud Professional250 GBUnlimited3006 GB4$14.99/month
Cloud Enterprise300 GBUnlimited30012 GB6$29.99/month

I recommend the Cloud Professional plan from Hostinger for its powerful features and affordable price. It is the most popular of Hostinger’s cloud hosting plans and comes with enough resources to build and manage your website.

Final: Hostinger Brand Review

Tip: Hardware configurations and features can have a significant impact on the performance and capabilities of a cloud hosting plan.

WordPress Hosting

The WordPress hosting plan is optimized to host WordPress websites only. This plan includes a range of features and resources specifically tailored for WordPress websites, such as WP-CLI, WordPress multisite, WordPress staging tool, and more. You can choose from 4 customized WordPress hosting plans tailored to make your ideas happen.

Plan nameDisk SpaceBandwidthNo. of VisitsNo. of websitesPrice
Single WordPress50 GB100 GB~10,000 visits/month1$1.99/month
WordPress Starter100 GBUnlimited~25,000 visits/month100$2.79/month
Business WordPress200 GBUnlimited~100,000 visits/month100$3.99/month
WordPress Professional200 GBUnlimited~200,000 visits300$11.59/month

I fully recommend the WordPress Pro plan from Hostinger for anyone looking to host their WordPress website. This plan comes with all the features, performance, and security you need to succeed, as well as dedicated resources & an IP address that are not available on the other WordPress hosting plans.

Tip: The WordPress Pro plan is optimized to provide the best hosting experience for WordPress websites.

Agency Hosting

The Hosting for agencies plan is designed to help developers and web designers who want to scale their business by offering professional web hosting to their customers as part of their services. The 3 available plans will allow you to focus on managing your client while Hostinger’s dedicated support team handles the technicalities.

Plan nameDisk SpaceRAMCPUNo. of websitesPrice
Business200 GB1.5 GB2100$3.99/month
Cloud Startup200 GB3 GB2300$9.99/month
Cloud professional250 GB6 GB4300$14.99/month

Final: Hostinger Brand Review

I recommend the Cloud Startup plan from Hostinger for resellers looking to upsell their services and offer their clients an all-in-one solution on a budget. This plan comes with all the features and resources you need to provide top-quality hosting to your clients, including support for up to 300 websites, and unlimited bandwidth.

Tip: Hosting for agencies can help take your business to the next level offering scalable web hosting plans with managed services to your clients in one place.

VPS Hosting

The VPS hosting plan is a virtual private server option that provides users with dedicated resources and more control over their hosting environment. It is recommended for websites that require more resources than shared hosting can provide, but do not yet need the resources of a dedicated server. Hostinger offers 8 scalable VPS hosting plans customized with weekly backups, snapshot, dedicated IP and root access.

Plan nameDisk SpaceBandwidthRAMvCPUPrice
VPS 120 GB1 TB1 GB1 Core$3.49/month
VPS 240 GB2 TB2 GB2 Cores$4.99/month
VPS 360 GB3 TB3 GB3 Cores$7.99/month
VPS 480 GB4 TB4 GB4 Cores$9.99/month
VPS 5120 GB6 TB6 GB6 Cores$23.95/month
VPS 6160 GB8 TB8 GB8 Cores$38.99/month
VPS 7200 GB10 TB12 GB8 Cores$57.99/month
VPS 8250 GB12 TB16 GB8 Cores$77.99/month

I recommend the VPS2 hosting plan for anyone looking to order a VPS hosting plan because it offers a perfect start and allows you to scale as your website grows. The VPS 2 plan offers the right balance of resources and affordability, making it a great choice for a wide range of websites.

Tip: Hostinger’s VPS hosting plans are scalable, so you can easily increase or decrease your resources as your website’s needs change.

CyberPanel VPS Hosting

The next hosting type is CyberPanel VPS hosting. You might be wondering what this is, yes. It is an open-source web hosting control panel that provides a range of tools for managing websites and servers. Hostinger provides 8 scalable CyberPanel VPS plans which can be seen in the table below.

Plan nameDisk SpaceBandwidthRAMvCPUPrice
Cyberpanel VPS 120 GB1 TB1 GB1 Core$3.95/month
Cyberpanel VPS 240 GB2 TB2 GB2 Cores$8.95/month
Cyberpanel VPS 360 GB3 TB3 GB3 Cores$12.95/month
Cyberpanel VPS 480 GB4 TB4 GB4 Cores$15.95/month
Cyberpanel VPS 5120 GB6 TB6 GB6 Cores$23.95/month
Cyberpanel VPS 6160 GB8 TB8 GB8 Cores$38.99/month
Cyberpanel VPS 7200 GB10 TB12 GB8 Cores$57.99/month
Cyberpanel VPS 8250 GB12 TB16 GB8 Cores$77.99/month

I recommend the CyberPanel VPS2 plan for anyone on a budget. It is the most popular and affordable plan and offers a great start for anyone looking to host their website on a virtual private server.

Tip: Use CyberPanel’s caching and optimization features to help improve the performance of your websites.

Minecraft Server Hosting

The last hosting type is Minecraft server hosting. It is a type of hosting that allows Minecraft game lovers to tailor the game to their preference using a Minecraft server hosted on a VPS server. There are 7 different Minecraft server hosting plans available with different hardware configurations.

Plan nameRAMvCPUPrice
Alex Plan2 GB2 Core$3.95/month
Villager Plan3 GB3 Cores$8.95/month
Creeper Plan4 GB4 Cores$12.95/month
Herobrine Plan6 GB6 Cores$15.95/month
Enderman Plan8 GB8 Cores$23.95/month
Evoker Plan12 GB8 Cores$38.99/month
Wolf Plan16 GB8 Cores$57.99/month

I recommend the Villager plan from Hostinger for anyone looking for a powerful and feature-rich Minecraft hosting solution. Whether you are a seasoned Minecraft player or just starting out, the Villager plan has the resources and features you need to succeed.

Tip: If you are making major changes to your server, consider using a staging environment to test them before going live. This can help prevent issues and downtime on your website.

 

Features

Since we have reviewed the different hosting types offered on Hostinger, let’s take a look at some of the important features and tools designed to assist you in the website-building process in our Hostinger brand review.

1. Domain registration

Hostinger makes it easy for you to search for the availability of your domain name using a domain checker tool. Once you enter in your preferred word combinations (3 words at most) into the search box, you will get instant results showing the TLDs available for your domain name and the prices.

Hostinger’s domain registration service also allows you to transfer your domain name from another host as well as the WHOIS domain checker tool to look up certain information about the history of a domain name.

Final: Hostinger Brand Review

Final: Hostinger Brand Review

2. Email Hosting

Hostinger offers 2 professional email hosting types: Google workspace and Titan email hosting. The Titan email hosting has two available plans: Business email and enterprise email while the Google Workspace email hosting has only one plan which costs only $6 per month to set up business email addresses.

Final: Hostinger Brand Review

3. Website builder

Hostinger provides a website builder tool that allows you to create a website with ease without needing to write any code. You don’t need to pay for it as it is already included in Hostinger’s web hosting packages. You can use the drag-and-drop editor to move elements such as text, images, and videos into place.

Final: Hostinger Brand Review

4. Security features

Hostinger takes the security of your website seriously with unlimited free SSL, Cloudflare protected nameservers, automated website backups, in-house developed WAF, complete DDoS protection, auto-updates, and Bitninja web application firewall on the servers. With Hostinger, you can be rest assured that your website will not be vulnerable to cyber attacks.

5. Global data centers

Hostinger has multiple data centers distributed strategically in global locations including USA, Brazil, India, Netherlands, Singapore, United Kingdom and Lithuania. In order to achieve maximum website speed, make sure you choose a server location geographically close to your target audience.

Final: Hostinger Brand Review

6. Daily & Weekly Backups

As part of Hostinger’s commitment to deliver top notch service, they offer daily & weekly backups on their web hosting plans to protect your website’s data from getting lost due to accidents. Hostinger takes daily backups of your website data of the last 7 days and weekly backups of the last 7 weeks to allow you restore your website as it was at an earlier date.

7. Website Migration

Using the website migration tool, you can transfer or move your website to Hostinger from any host. You will get support and technical assistance from their support team, so you don’t have to worry about the complexities of migrating your website.

8. WordPress Staging tool

Hostinger’s user-friendly staging tool is a feature that allows you to create a separate, private version of your live website that you can use to test out changes, updates, and other modifications before making them live on your actual site.

Unique Features

Hostinger offers some unique features that you might not find elsewhere. While other web hosting companies stick with the popular cPanel control panel, Hostinger has its own in-built hPanel control panel designed with an intuitive interface and best web hosting features to allow you setup and launch your website in less than 15 minutes. It is available in 15 local languages to help users from different countries and regions navigate and manage their hosting account easily.

 

Performance

Hostinger’s hosting performance has received positive reviews from users, with many praising the company’s fast load times and reliable uptime. To help you get real-time performance of Hostinger hosting types, we used our in-built tool to test the load time and performance of a website from multiple locations around the world.

Speed

In terms of speed, Hostinger uses various technologies such as Cloudflare and HTTP/2 support to improve the performance of websites hosted on its platform. Websites hosted on the US data center will get a speed of 479 ms. This speed score also depends on how close your visitors are to the data center location.

Uptime

Hostinger claims to offer a 99.9% uptime guarantee, which means that your website should be available and running smoothly for the majority of the time. Hostinger’s uptime has been excellent in the last 6 months with an average uptime of 99.97%.

Loading time

Hostinger delivered an average page loading time of 302 ms which makes them one of the top hosting providers we have tested.

 

Level Of Support

Hostinger offers round-the-clock customer support through:

Knowledgebase

Hostinger’s knowledgebase contains written advice and answers on FAQ such as how to set up and manage a website, hPanel, features, website builder, troubleshooting issues with a website or hosting account, and using the various tools and resources provided on the platform.

Final: Hostinger Brand Review

Final: Hostinger Brand Review

Live chat Support

To access live chat support on Hostinger’s website, you will need to log in to your account and click on the live chat button located on the bottom right end of the page. After that, you will be required to select a topic that is related to the issue you have. You can either read their knowledgebase article if it is what you are looking for or proceed to chat with a customer support representative.

Final: Hostinger Brand Review

Note: Unlike other hosting providers, you can only access live chat support when you login to your user account on Hostinger.

Email Support

Hostinger provides email support to its customers. If you have any questions or issues regarding your Hostinger account, you can contact the customer support team via email. To get in touch with the team, you will need to fill out a form on the Hostinger website. The form will ask for your name, email address, and a description of the issue you are experiencing.

Once you have filled out the form and submitted it, the Hostinger customer support team will receive your request and will get back to you via email.

 

Ease of use

While doing my Hostinger brand review, I found some amazing features that really impressed me. I was very pleased with the user-friendly interface and the wide range of features offered by Hostinger. I will now explain how I was able to complete my Hostinger registration, set up my account using the hPanel control panel, install WordPress, and add an email account.

Hostinger registration

I registered for a Hostinger account, and it was quick and easy. First, I visited the Hostinger website and clicked on the “Log in” button. From there, I was taken to a page where I was asked to select a plan that suit my needs. During checkout, Hostinger allows me to choose between creating an account with an email address, Facebook or Google account. After making payment, I was taken to a page to fill out a form with my personal information  and complete the registration process.

Final: Hostinger Brand Review

Final: Hostinger Brand Review

Hostinger control panel

Next, I logged into the hPanel control panel using the login information provided in my welcome email. The Hostinger control panel is user-friendly and easy to navigate. It allows me to manage all aspects of my hosting account, including setting up domains, creating email accounts, and installing applications like WordPress.

 

Installing WordPress on Hostinger

To set up WordPress on Hostinger:

  • Login to the Hostinger control panel.
  • Click on the “Hosting” option on the main menu.
  • Select the domain name that you want to install WordPress for
  • Click the “Manage” button to access your hPanel.
  • Scroll down the page and select Hostinger Auto Installer.
  • From the list of available applications, select WordPress and click “Continue.”
  • Fill out a simple form, including choosing a website title (which you can always change later), setting up an administrator username and password, and entering an email address for logging into your WordPress dashboard.
  • On the next screen, you can select a relevant language and opt-in to update only to minor versions for automatic updates.
  • Finally, click the “Install” button and WordPress will begin installing.

Adding an email account to Hostinger

Adding an email account to Hostinger was simple. I just had to go to the email section of the control panel and follow the prompts to create a new account. It only took a few minutes and now I have a professional email address for my business.

 

Conclusion: Do We Recommend Hostinger?

Yes, we do. As someone who has used Hostinger for my own web hosting needs, I can confidently say that they offer an all-in-one solution at affordable prices. One of the standout features of Hostinger is the in-house control panel, hPanel, which makes it easy to manage all aspects of your hosting account.

With Hostinger, you can launch websites quickly using their Website Builder, and even register a personal domain name for free. In addition, you can set up a professional business email address and receive help from their agents anytime via live chat support.

The Hostinger knowledgebase is also a valuable resource, with a vast array of in-depth tutorials available to help you get the most out of your hosting experience. And if you need to transfer an existing website, Hostinger’s free automatic website migration tool makes the process a breeze.

Overall, I highly recommend Hostinger for anyone in need of web hosting services. And if my brand review doesn’t convince you to give them a try, remember that they offer a 30-day money-back guarantee, so you can try out their service risk-free.

Hostinger Prices, Plans & Features - 2023

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Single Shared Hosting 50 GB 102.4 GB 1 $1.99 2.0 Details
Premium 100 GB Unlimited 100 $2.79 4.7 Details
Business 200 GB Unlimited 100 $3.99 4.6 Details
Plan 1 20 GB 1 TB Plesk Unlimited $3.99 4.6 Details
Single WordPress 50 GB 100.04 GB cPanel 1 $1.99 4.6 Details
WordPress Starter 100 GB Unlimited cPanel 100 $2.79 4.6 Details
Business WordPress 200 GB Unlimited cPanel 100 $3.99 4.6 Details
WordPress Pro 20 GB Unlimited cPanel 300 $11.59 4.6 Details
Free Trial Unlimited Unlimited cPanel Unlimited $0.00 4.6 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Plan 1 20 GB 1 core 1 GB $3.99 4.5 Details
Plan 2 40 GB 2 cores 2 GB $5.99 4.8 Details
Plan 3 60 GB 3 cores 3 GB $7.99 4.7 Details
Plan 4 80 GB 4 cores 4 GB $10.99 4.0 Details
Plan 5 120 GB 6 cores 6 GB $23.95 3.2 Details
Plan 6 160 GB 8 cores 8 GB $38.99 5.0 Details
Plan 7 200 GB 8 cores 12 GB $57.99 4.6 Details
Plan 8 250 GB 8 cores 16 GB $77.99 4.6 Details
Start for free Unlimited - 0 B $0.00 4.6 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Startup 200 GB 2 cores 3 GB Unlimited $9.99 4.5 Details
Professional 250 GB 4 cores 6 GB Unlimited $14.99 4.5 Details
Enterprise 300 GB 6 cores 12 GB Unlimited $29.99 5.0 Details
Free trial Unlimited - 0 B Unlimited $0.00 4.6 Details

Website Builder Plans

Plan Name Space Bandwidth Features Price Score
Website Builder & Web Hosting Unlimited
Free Domain ($9.99 value)
Free Email
eCommerce features
Marketing integrations
24/7 Customer Support
Website builder
Up to 100 Websites
Unmetered traffic (Unlimited GB)
Unlimited Free SSL certificates
Web Hosting included
$2.79 5.0 Details
Review Language
Show More
Артем Виноход
Артем Виноход from Ukraine,

Поддержка у них просто ЖЕСТЬ!!!!

1.8
Поддержка у них просто ЖЕСТЬ!!!!

сначала больше часа убеждал тех поддержку, что 503 ошибка это на их стороне, а какой то тупой чувак отвечал по 20 минут и говорил что ошибка в кэше))) Потом все таки они поняли что ошибка на сер...Read Moreвере! Но решить проблему им так и не удалось!

Сменил план на 2 уровня выше, обычно в других компаниях это происходит моментально, тут это происходит очень долго!

Поддержка отвечает очень долго и тупо! допустим я написал сообщение и надо ждать более чем 30 минут на ответ, сразу же им отвечаю и снова надо ждать 30 минут и так продолжается часами и почти затягивает целый день!
Less
Hostinger
Hostinger,
Здравствуйте,

Очень жаль, что Ваш опыт работы с нашей командой поддержки был не совсем удачным, но спасибо, что сообщили об этом.
Мы хотели бы продолжить общение с Вами. Пожалуйста, укажите свою учётную запись и поделитесь бол...Read Moreее детальной информацией о Вашем опыте по адресу quality@hostinger.com. Мы стремимся к самосовершенствованию, а Ваше участие в этом процессе очень поможет нам.

Всего наилучшего,
Габриэла
Less
gaming mish
gaming mish from Sri Lanka,

This is a best hosting provider

5.0
VPS
highly recommended to others use this hosting provider it is excellent. Customer service is very quick and grateful. This one is exceeded our expectations.They have great communications and fast actions and lot of benifits.Thank you!!
Hostinger
Hostinger,
Hi there,

Thank you so much for the review! Your satisfaction is our goal, and it's lovely to see we're achieving it.

All the best,
Gabriela
Akshay Jadhav
Akshay Jadhav from India,
Moved from Namecheap

Don't purchase hostinger support team is not helping their customer to solve their query

1.0
I purchased the business plan in hostinger using social login next day I am not able to log in using social login. also, I have tried to reset the password but it not working because I haven't gotten any email to reset the passwor...Read Mored. also, I have sent my query to the Hostinger support email ID for the last 8 days also I have had to chat hostinger support agent but I haven't gotten any update on my query worst experience am also going to report this to the consumer court due to this issue I lose too much money which I can't bare it.Less
Hostinger
Hostinger,
Dear Akshay,

We're sorry to hear about this situation, but we thank you for sharing it with us.

Our team took your request to the Account Recovery Team and requested full priority on this case. We're also monitoring the situ...Read Moreation, so let us know of any questions that might arise.

Sincerely,
Gabriela
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Akshay Jadhav
Akshay Jadhav,
I haven't got any update on this because you have asked me for the Verification Details I have given them On the same day last 5 days but I haven't gotten any update even your executive send me to renewal reminder 10 Days I know i...Read Moret is auto-generated but if your system is not identifying my email id to log in my account than how can you send me the email for renewal If you want i will share you all the Gmail TrellsLess
Akshay Jadhav
Akshay Jadhav,
Please let me know when I can expect because i losing my clients because of your technical support is not good there are so many other competitors available in the market
Akshay Jadhav
Akshay Jadhav,
It's the same thing that happened please refund my money and remove my domains from hosting Akshay.info and the other data in owliedesigners@gmail.com this account 
Suraj S
Suraj S from India,

Support quality has degraded over the years

3.0
3 years back when I first started with them, the support was just one chat message away and the quality was good too, but over the years, their support quality has declined and it isn't as good as it used to be.

The wait time ...Read Moreis way too high. The last couple of interactions I've had with them, I was made to wait for at least 30 minutes on an average. You would expect someone to respond faster once they are attending to you, nope, 5-10 minutes of delay even there, sometimes upwards of 40+ minutes before you get the reply to your last question.

Because of this, the flow of interaction is disrupted and you start contemplate ending the chat rather than having your questions answered. They have 0 respect for your time and here's the worst part, sometimes the responses are not even related to your questions and even scripted.

A couple of weeks back I raised a concern with them and they promised to follow up and offer clarification. But over 3 weeks later, no one contacted me and I myself had to follow up, and when I did, I was asked to provide more details on what it was all about, i.e. despite me mentioning whom I spoke to and what the discussion was about, I mean you would expect them to pull out the notes using key details, but nope, I don't think they properly document anything.

You ask for a supervisor and the reps impose themselves on you and you never really get to talk to a supervisor. A while back there was a compliance team that you could escalate these things to, but they too seem to be caring less now.

And on btw, the experience hasn't improved even after going for their priority support addon, the only improvement is that there is a crown icon on top of the chat box and you get to send a message to support faster, but wait time still seems to be the same.

So, bottom line, Hostinger's infra seems good, but if you are not particular about the level of support offered to you and have no respect for your own time, Hostinger is for you.
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Hostinger
Hostinger,
Dear Suraj,

Thank you for bringing your opinions to us – the experience you had is not at all up to the standard of service we want to provide to our customers.

Our team will forward your feedback, but we also invite you to ...Read Moreshare more of your insights via quality@hostinger.com — we're keen to improve our services, and your suggestions are vital in this process.

Sincerely,
Gabriela
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Suraj
Suraj,
What's the use of sharing my insights when I've already started to look for alternatives? 3 years is what you had to fix the issues within your support team. I've shared my feedback numerous times. Now I am moving on, but credit w...Read Morehere it's due, despite your shortcomings with regards to Support (which is why you have 3 from me, -2 is actually for Support, else it would have been 5), I do recognize the fact that the server performance is good. It's just that I've lost faith in your support after I was made to wait for as long as 30+ minutes each time I contacted you, and it hasn't changed even after I opted for your priority support addon. Plus all the bot-like responses, lack of understanding on part of the reps etc has put me off and I am weary of it. So I will still maintain that your services are good and it's for anyone and everyone willing to disregard the support aspect of it. Btw, I am on your Cloud Hosting Pro plan, so my observations regarding the server performance are for the Cloud Hosting Pro plan alone, not the shared hosting ones.Less
Hostinger
Hostinger,
Hi, Suraj,

Thanks for the candid feedback. We're genuinely sorry to hear that, but at the same time, we're glad you shared your opinions.

We've located your account and sent the situation for internal review — this way, we c...Read Morean learn from it and use this situation as a stepping stone for our improvement.

All the best,
Gabriela
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Suraj
Suraj,
So, just yesterday I had an issue where I wasn't able to connect via SFTP, earlier I was able to, but after the recent downgrade, the server changed and hence I was having difficulty connecting. Of course, my first thought was "IP...Read More", so changed that, but despite the update, I was unable to connect via SFTP. I knew the settings were fine since I was still able to connect through FTP, but not SFTP.

So what did I do? I contacted your support, do you know how long I waited before I even got a response? over 1 hour.

Okay, I waited, I thought that at least the level of support would make up for it, but guess what? I was only given a misleading information and in the end my issue wasn't resolved either.

The rep maintained that the port number that I have to try is 22 - which was incorrect, while that's the standard port number universally, for your server it's 65002. Before the downgrade, I was able to connect perfectly fine through port 65002, that info is available on the SSH Access page too.

In the end, the rep just ended the chat saying that I need to send them screenshot of the error.

Today I contacted you again, and while waiting for someone to respond, I decided to try something. So I went to the SSH Access page and disabled SSH and re-enabled it, and guess what? The issue was resolved.

The sad but unsurprising part here is that a) I had to wait for over an hour before someone responded b) I was given a misleading information.

So my resolve to move away from you is further solidified here. Sad thing is, your back end team is amazing, I can see that your technical team has worked hard to bring improvements in the the way your server performs (judging by the avg response time, uptime etc), but their efforts are let down by your front end team.
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Grzegorz G
Grzegorz G from Poland,

Great hosting! Fits perfectly with our service.

5.0
Hi!

I highly recommend to visit our new agency website www.digital-images.pl . We also create WordPress website, Prestashop online stores and many more!
Hostinger
Hostinger,
Hello, Grzegorz

Thanks for sharing! We're glad to be part of your online success.

Best wishes,
Gabriela
Arun Kumar

Decent Uptime

4.6
I personally used hostinger web hosting and currently using since last approx 3years. it gives uptime rate very good with perfect bandwidth.
Hostinger
Hostinger,
Hello, Arun,

That's great to hear! We strive to offer the best customer service, and your positive review shows us we are on the right path.

Be sure our Customer Success Team is available 24/7, so don't hesitate to reach out if you need our help!

All the best,
Gabriela
O. Bakr

PLEASE GO AWAY AND DONT WORK WITH THIS COMPANY EVER!!

1.0
- they are evil and money eaters, they suspended all my work for a dumb reason that says you take a lot of resources and destroy our reputation All my clients.
- they forced their clients to buy SSL certificates although, they s...Read Morehould be free and it is for all web hosting companies. Can you Imagine that !!!
- I will transfer all my work and run away from this unrespectable company then I will not hastate to sell my clothes just to let people know about How this company is bad and contain lots of evil inside its work strategy .... starting from the dead waiting time the user has to wait to get a response and ending by the evil strategy it uses to force the user to purchase things its already must give it for free to the users.
- Don't run your work with this company ever
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Hostinger
Hostinger,
Dear Osama,

Our team is genuinely sorry you're facing this situation, but we appreciate your review – your feedback is essential to our growth.

Situations involving malware, like this one, are very delicate and demand some p...Read Morearticular time and attention from our side. Be assured you're our priority, and our team is watching closely to make sure you'll receive a solution ASAP.

As a side note, our Shared, Wordpress, and Cloud plans include the SSL certificates for free — you can install as many as you need inside your hPanel.

Don't hesitate to contact our Customer Success Team whenever you need. We're always here for you.

Sincerely,
Gabriela
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Mustafa Youssif
Mustafa Youssif from Egypt,

bad services

1.0
Actually we bough a domain from Hostinger since 1 April we are trying to update the name servers to our hosting server but their panel which provided for domain registration is useless as i heared from them that they are providing...Read More domain registration through 3rd party which can't update our nameservers correctly since 22 days and we are totally down..

we open many tickets we contact support live chat many times we have emailed to complains email at Hostinger compliances since 1 April and the issue still not resolved..

my question is why you provide a services and we pay money non professional and they look professional but can't resolve a very basic and small issue but finally its a big because our website id down without any correct action from Hosting provider mentioned above
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Hostinger
Hostinger,
Dear Mustafa,

Thank you for bringing this issue to our attention. As a customer-obsessed company, our goal is to provide the best service possible, and we are saddened that your experience does not match our high standards.

...Read MoreFor that reason, we want to change that and escalate your experience with Hostinger. As we were able to find your account with us, our Customer Success team will get in contact to help you and solve the issue you presented. Let’s keep this conversation going!

Best wishes,
Team Hostinger
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FAQ

Why should I order a plan on Hostinger?

There are several reasons why you should consider ordering a hosting plan on Hostinger.

– Range of hosting options to suit different needs and budgets.

– User-friendly control panel, hPanel, which makes it easy to manage your hosting account and perform tasks.

– Customer support team is available 24/7 to assist you with any questions or issues you may have.

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