A2 Hosting vs. BlueHost 2019

ll other customer services were as smooth . And the options and tools here surpass my wildest expectations

ing than blue hosting is amazing with every point of view. It is my personal experience. I have created a lot website and still I’m working on their and every time I’ve purchased web hosting from blue hosting.

s DNS Resolver issue for at least 5 hours (nothing was working).
Today (Cyber Monday 2018) There are multiple failures, MySQL is down for 9 hours (no e-shops and other websites with databases are online), many e-mails are not delivered and God knows what else...
My clients with e-shops are down on a Cyber Monday. Money was lost, A2 Hosting will pay one way or another...
The support takes hours to respond.
There is no real info provided, only that "currently experiencing a MySQL service interruption" and "Our System Operations team is still working on correcting an issue with database driven websites. We will continue to provide updates as quickly as possible."
I'm looking to move elsewhere. Been a journey for more than 2 years but A2 Hosting is not what once was... "reliable".

ticular technical setup (setting up a CNAME without delegating to their DNS). This is a bread and butter question if you're in the business of web hosting. I contacted their chat support and discovered many problems.
1) Very, very slow - each response took literally at least a minute. Often, it would be several minutes to respond. A total chat conversation of about 15 messages from me took over an hour.
2) completely disengaged - support tech was not even paying attention. To the point where I asked "how can I do this?" and the response was "Yes"
3) Technically dreadful - support tech did not understand even the basics of how the web worked. If you're a "leader" in web hosting you should at least know how DNS works. Even after they spoke to their "expert" the answer was still wrong.
4) Scripted responses or just plain lies - the solution they gave me did not work. I tested it between waiting for them to reply to my questions. Their response? Repeat the same answer again and again. It was clear by this stage either they didn't know how to do it, or they simply could not do it. So I asked to cancel and get a refund. I had to ask verbatim 4 times before the support rep finally acknowledged my request and asked if I wanted to cancel.
They may be cheap but if anything ever goes wrong or if you ever plan to get help you are likely to be in trouble. If their customer service is so terrible, I hate to think how their other departments operate.