| Compared options |  |  |
|---|---|---|
Pricing | 6 hosting plans | 12 hosting plans |
| Starting price | $175.46 / month | $2.98 / month |
| Free domain | No | Yes |
| Coupons | No | 1 coupon |
User Ratings | 2.2 | 5.0 |
| Reliability | 1.0 | 5.0 |
| Pricing | 3.0 | 5.0 |
| User Friendly | 4.0 | 5.0 |
| Support | 1.0 | 5.0 |
| Features | 2.0 | 5.0 |
User Reviews | 1 review | 535 reviews |
| Latest positive review | No reviews yet |  amazing amazing amazing! oren ben ishai, if i could give more than 5 stars I will. i have a reseller account in chemicloud and the support team helps me in every step. after 2 months I had a problem with the payments and chemicloud fix that in 1 hour!!! best service I ever had |
| Latest negative review |  Gone downhill in recent years! Brendan Mullan, I joined Memset in 2012 and for 5 years+ they were impeccable. Little to no downtime, excellent customer service and good value. Shame that all changed. Over the last two years the downtime increased and customer service qual... More ity dropped. But to top it all the final nail in the coffin was when they stopped being transparent about the issues. The first downtime I had this year was in the early hours of the morning and Memset decided to not notify any impacted customers. Why? I'm guessing it was in the hope that they didn't notice. They then reported the downtime it was less than the reality. I was awake as I had been alerted by downtime monitoring software that my clients sites were down so I could see exactly how long it was down. I had to argue with them back and forward over tickets to get any kind of compensation for the downtime. They apologised and said they didn't get it right this time but would sort things going forward. Fast-forward 2.5 Months from incident #1 and we have incident #2 - another period of downtime. This time over 4hrs! They notified customers this time but then decided to update their service status to say service was 'degraded' - Not down, 'degraded'. I don't know what planet their service team lives on but when you have servers down due to hardware failure it's not degraded it's down! When I questioned them on this, they said: "Our intent was certainly not to downplay the severity of the incident. We aim to achieve a balance between transparency, and avoiding causing unnecessary alarm which is why we made the decision to classify the incident as a service degradation rather than an outage, as the complete IT service (in this case our Cloud VPS platform) was largely unaffected." So there you have it, they are not completely transparent about downtime and openly admit this. This is totally unacceptable in this industry and as such I will be cancelling my service with them and no longer recommending them to anyone going forward. Since the most resent incident they have even gone back and edited the downtime from previous months to show as 'degraded service' - This is deception, plain and simple no matter how you word it. Sorry Memset but unless you go back to the quality service you used to provide I would imagine others will be leaving too. I could have forgiven the first time but after the second time the proverb "Fool me once, shame on you; fool me twice, shame on me" comes to mind. Less |  Bad attitude when they know I m migrating server due to technical issues Shahbaz Khan, I used it for 2 years and as a Senior Developer, I would not recommend this to anyone. They miss interpreted the word grace period once they came to know I m not going to continue first they asked to pay for the grace period ... More and then suspended the account 10 hours before ending the grace period and insisted to buy for one more month to recover the data if required. I have used many hosting services including aws, godaddy, BlueHost, hostgator, Contabo, OVS, etc for different clients in my entire professional career but chemcloud is very opportunist. also, their technical staff is so much incompetent that often they refuse to install some packages or install them in a way that is not useful and generates issues. Personally, I would not recommend it to any of my clients. Less |
| Shared Hosting | No | 3 plans from $2.98 to $5.98 |
| Under $4 | No | Starter
|
| Under $8 | No | |
| Over $10 | No | No |
| VPS | No | 4 plans from $59.96 to $269.96 |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Dedicated Server | 6 plans from $175.46 to $1,114.17 | No |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Cloud Hosting | No | 1 plan from $59.96 to $59.96 |
| Under $4 | No | No |
| Under $8 | No | No |
| Over $10 | No | |
| Resellers | No | 4 plans from $7.49 to $17.49 |
| Under $4 | No | No |
| Under $8 | No | |
| Over $10 | No | |
| Data Centers | 2 of 6 | 4 of 6 |
| North America | Yes | Yes |
| Europe | Yes | Yes |
| Asia | No | Yes |
| Oceânia | No | Yes |
| South America | No | No |
| Africa & Middle East | No | No |
Support Services | 3 of 6 | 5 of 6 |
| Live Chat | Yes | Yes |
| Phone Support | Yes | Yes |
| Email Support | Yes | Yes |
| Forum Support | No | No |
| Video guides | No | Yes |
| Knowledgebase | No | Yes |
CMS support | 1 of 6 | 6 of 6 |
| WordPress | No | Yes |
| Joomla | No | Yes |
| Drupal | No | Yes |
| Magento | Yes | Yes |
| Softaculous | No | Yes |
| PrestaShop | No | Yes |
OS Support | 2 of 2 | 1 of 2 |
| Windows/ASP.NET | Yes | No |
| Linux | Yes | Yes |
Language Support | 0 of 8 | 5 of 8 |
| PHP | No | Yes |
| Java | No | No |
| Python | No | Yes |
| Node.js | No | Yes |
| Django | No | Yes |
| Perl | No | Yes |
| Ruby on Rails | No | No |
| ASP.NET | No | No |
Database Support | 0 of 3 | 2 of 3 |
| MongoDB | No | No |
| MySQL | No | Yes |
| PostgreSQL | No | Yes |
Payment Types Support | 0 of 6 | 2 of 6 |
| PayPal | No | Yes |
| Credit Card | No | Yes |
| Moneybookers | No | No |
| Wire Transfer | No | No |
| Webmoney | No | No |
| Bitcoin | No | No |
 Second |  Winner |
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