I'm looking to create a website for my small business and decided to try HostGator due to the professional reviews online.
Clearly these reviewers did not test out the customer service. It was so awful that it is shocking
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to me that they are still in business.
It took me an hour-and-a half to cancel a purchase I made three hours prior. The first person I spoke to didn't know how to access my account. He asked me for a pin number and my customer ID and then put me on hold for 25 minutes (never checking in to let me know what was going on).
When he finally figured out how to access my account, he couldn't understand that I also needed him to cancel the automatic renewal charge that would occur next year. He didn't understand because the first year is free so he didn't understand how to prevent my card from being charged automatically next year when the promotion ended.
His supervisor, Sander, told me that it would take 60 days to release the domain name I had registered three hours earlier. I reminded him that the HostGator site says that it takes 24-48 hours to register the domain name. So this clearly is an ant-competitive provision to screw consumers.
I asked Sander to transfer me to his supervisor. First he told me he doesn't have one. Then he said that his supervisor doesn't take calls from customers. Then he said that there is no way that any customer can ever speak to anyone above him.
I can't get back that hour-and-a-half of my life. And let's take bets on whether or not my card gets charged automatically next year.
These are predatory practices.
Years ago, I hosted a website with Wix.com. I decided to try HostGator to save a few bucks - lesson learned. I'm going back to Wix.
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