HostGator Reviews and Expert Opinion

Based on 39 reviews in 5 languages
5.2
DECENT

Customer score for HostGator

  • Reliability
    5.4 / 10
  • Pricing
    5.5 / 10
  • User Friendly
    5.2 / 10
  • Support
    4.6 / 10
  • Features
    5.4 / 10

Detailed Scores / Summary

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EDWARD ROBERTS
Philippines
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

AVOID HOSTING ON HOSTGATOR

AVOID USING HOSTGATOR!

The service is really bad. I bought a plan for 3 years, and with almost 4 months time of using their service, they blocked my access to all websites under my shared account for couple of times now, i was ...Read More
 
Salif vvubal
United Arab Emirates
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 6.0
  • Features 4.0
5.2
NEW

Its Not good at all!

Service used: Shared - Baby (Everything Unlimited)
Moved from Hostinger
First i taught most of the reviews in this review page is okay,because I taught my site won't be to overload.
So I bought the baby plan for one month
HELL so BAD it was

I did my transfer of the domain to them ( using Nameserv...Read More
V Gupta
India
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
3.2

Horrendous !!

Service used: Cloud - Business Cloud
If you host your website, the pages load very very slowly. I have just html pages and still they take forever. I ask them to move me to the cloud from wordpress as it is so slow to load, their answer is sign up for new plan and fo...Read More
Mike Mirkovic
New Zealand
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Absolute garbage of a host

Service used: Shared - Enterprise (Windows)
I have been down for a full week with the explanation of sever 'maintenance' which made my sql platform completely inaccessible. Then it finally comes back up and 3 days later the same stuff starts to happen again. The support sta...Read More
Bonnie Pelnar
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

HOSTGATOR IS HORRIBLE

Service used: VPS - Snappy 4000
Hostgator gets worse and worse the longer I stay with them. I have a VPS this is about 30% full with about 60 small websites. I cannot install any more sites because the have an inode limit of 1 million files. When I went over the...Read More
Max Vasilyev
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Once you are in trouble - you are on your own

I've used them for 9 years and it has been mostly fine. There were random glitches from their developers like not letting me choose a long and secure password. But that's not here, nor there - my 8 wordpress websites were up and r...Read More
Ming Han Lim
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst Support and Customer Service!

Service used: Cloud - Business Cloud
I bought a 3 years package under black friday promo. They closed and refunded my account after I migrated my data and cannot reinstate. No notice, no apology, no solution. They just wanted me to pay full price for another package....Read More
 
Elle Mayo
United States
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 2.0
4.4

Glad I Left HostGator

I use to be a hostgator customer until recently. They use to be a really good hosting company but within the past 2-3 years I have been noticing alot of changes. My sites have been loading slower, their customer support has gone d...Read More
olivia kate
India
  • Reliability 4.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 6.0
  • Features 4.0
3.6

Livemnc data center is good from hostgatore by support and server performance wise

Service used: Dedicated Server
I highly recommend this Livemnc data center enterprise-dedicated-server. They offer super fast enterprise dedicated-server for a great price. I have an e-commerce shop and it's important to me to have a fast website for my custome...Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting $3.95 - $14.36 5 plans
VPS $89.95 - $159.95 3 plans
Dedicated Server $174.00 - $374.00 8 plans
Cloud Hosting $4.95 - $9.95 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2018

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    4.5 / 10
  • User Friendly
    7 / 10
  • Support
    5 / 10
  • Features
    9 / 10
6.7
Rated by Max Ostryzhko

Host Gator: Lots of Options for all Web Masters

Host Gator has been around since 2002, boasting 9 million domains. If you’re into staying green, Host Gator offsets its carbon footprint with wind power. They offer unlimited bandwidth and unlimited disk space, and there are a lot of features scattered throughout the different packages.

Uptime & Reliability

Compare
8

Reliability, Guaranteed

Like many hosts, Host Gator says your site will be up 99.9% of time, and they back it with a money-back guarantee. Our tests show uptime reflecting their promise, so all signs point to reliability. Host Gator offers constant website monitoring and data backup every week in every package.

Features

Compare
9

Oodles of Features

HostGator has tons of features, though not all are available in the basic package. However, the basic package is generous in some of its allowances.

Feature Description
BandwidthEven the basic package has unlimited bandwidth.
Disk SpaceEven the basic package has unlimited disk space.t
Website BuilderHostgator includes a free site builder, but it’s a more complex than some site builders--pay attention to the tutorials, and call support if you need a hand. If you’ve never built a site before, you might find the initial process to be difficult.
Email AccountsEven the basic package has unlimited email accounts.
Shopping CartsEven the basic package includes ZenCart and Cube Cart.t
StatsWebsite traffic is tracked by AWStats with real-time results, and this is included for free, even in the basic package.
MySQL databasesEven the basic package includes unlimited MySQL Databases and phpMyAdmin access.
FTP AccountEven the basic packages include unlimited FTP accounts. However, anonymous FTP for your visitors is only included in the higher-tier package called the Business Plan.t
Multiple DomainsThe most basic plan includes just one domain name, but all other packages allow for unlimited domains. All packages include subdomains.

Support

Compare
5

Best Possible

Host Gator wants to provide perfect customer service, therefore offers every type of support:  constant phone support, live chat, and a ticketed system, plus a user forum, 600+ video tutorials and a snail-mail address. Host Gator’s CEO promises that if all of your options are exhausted, he’ll handle your ticket himself. That’s a heck of a promise.  We’re guessing that the CEO gets more than his fair share of emails due to the massive amount of support complaints visible in web forums.

Pricing

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4.5

Wide Variety of Price Points

Host Gator has a wide variety of price points. It’s basically Starbuck’s style of pricing:  you tell them how much you’re comfortable spending. Host Gator gives the option of VPS or Dedicated Servers. There’s also the opportunity to join at a more economical package now and upgrade down the road as the business grows.  You can upgrade to a VPS or Dedicated Server without switching web hosts. VPS packages start at $19.95 per month and Dedicated Server packages start at $174 per month. If you’re ready to commit to a 3-year deal, you’ll get a great deal. It’s definitely a big chunk up front, but they’ve been around a long time, so it’s not likely they’ll disappear. Beating the typical promise is Host Gator’s 45-day money back guarantee. That’s 50% longer than most!

User Friendly

Compare
7

Easy and Helpful

The Host Gator interface is great for beginners. You’re walked through every single step, regardless of the product or function. If you pay attention and follow the directions, you’ll be able to get completely set up without a single call to support, even if you’ve never managed a website before. Host Gator uses cPanel.. You’ll find everything grouped and labeled clearly, and you have everything you need to set up a simple site. Handy SEO tools are right there, as well as a simple marketing suite.

Summary

Host Gator handles 1% of Internet traffic because it caters to the little guys – individuals and small businesses – as well as the bigger kids on the playground – the e-commerce businesses and bandwidth guzzlers. Because Host Gator offers such stellar webmaster tools, it’s a popular choice for webmasters who have control of choosing their host. Pros

  • Easy setup, convenient to use
  • Unlimited bandwidth, disk space, and email
  • Great add-on features to grow with
  • 45-day money-back guarantee

Cons

  • Expensive without 3 year discount
  • Website builder difficult for first-timers
  • Long wait time in all aspects of customer support
Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited $3.95
Unlimited Unlimited Unlimited $4.76
Unlimited Unlimited Unlimited $14.36
Unlimited Unlimited Unlimited $5.95
Unlimited Unlimited Unlimited $5.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
120 GB 2 cores 2 GB $89.95
165 GB 2 cores 4 GB $129.95
240 GB 4 cores 8 GB $159.95

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
500 GB 2 x 2.30GHz 4 GB $174.00
500 GB 2 x 2.30GHz 4 GB $174.00
1000 GB 4 x 2.50GHz 4 GB $219.00
1000 GB 4 x 2.50GHz 4 GB $219.00
1000 GB 4 x 2.50GHz 8 GB $279.00
1000 GB 4 x 2.50GHz 8 GB $279.00
1000 GB 4 x 3.30GHz 16 GB $374.00
1000 GB 4 x 3.30GHz 16 GB $374.00

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
Unlimited 2 cores 2 GB Unlimited $4.95
Unlimited 4 cores 4 GB Unlimited $7.95
Unlimited 6 cores 6 GB Unlimited $9.95
A Free Domain is included when purchasing any hosting service from HostGator
Submit a HostGator Coupon

Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

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