HostGator Reviews and Expert Opinion

Based on 110 user reviews in 8 languages
4.9
POOR

Customer score for HostGator

  • Reliability
    4.8 / 10
  • Pricing
    5.6 / 10
  • User Friendly
    5.2 / 10
  • Support
    4.1 / 10
  • Features
    5.0 / 10

Detailed Scores / Summary

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Komal Wadhwa
United States
  • Reliability6
  • Pricing6
  • User Friendly6
  • Support2
  • Features2
4.4
NEW

Needs improvement

They were reliable, and speedy but they could improve in terms of speed, security and customer service.
Erinn
Erinn
Hi Komal,

Thanks so much for taking the time to share your thoughts with us. We are continually working to improve our services and will take your views into consideration as we work toward making all of our customers happy. Thank you.

Erinn
Customer Advocate at HostGator
Amir Amiri
United States
  • Reliability2
  • Pricing8
  • User Friendly6
  • Support2
  • Features6
4.8
NEW

Bad service

My websites have been down since End of August and now after some 17 days they are still down. Service sucks. I have been on a daily basis spending hours on chat and tel with their support and still no action. This is ridiculous. ...Read More
Erinn
Erinn
Hi Amir,

This is 100% unacceptable. Before you bail, please give us one last chance to get things resolved for you. An Escalations Manager will be in touch soon to see what we can do to make things right. We appreciate your on...Read More
Amir Amiri
Amir Amiri
Today is Day 23 and my website www.amirirealty is still not fixed. We are well past any apologies. Get my website fixed. https://www.amirirealty.com.

Your support hang up 50% of the time and you do not answer my multiple emails...Read More
Amir Amiri
Amir Amiri
Completely unacceptable and useless apologies. My website is still down after 23 days and no one from your side cares. But, you are good in apologizing with out any work done to fix the problem. https://www.amirirealty.com. Get it fixed now.
Erinn
Erinn
Hello Again Amir,

We completely understand your frustration, as stated in our first reply, an Escalations Manager will be in touch as soon as possible. Thank you.

Erinn
Customer Advocate at HostGator
JOSEPH M
JOSEPH M
India
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2
2.8
NEW

The support team at hostgator.com used to be one of the best in 2013

The support team at hostgator.com used to be one of the best in 2013, But now its a different ball game, They hire highschool dropouts at low price. They just doesn't know what they are doing and why they are doing. In this era of...Read More
Erinn
Erinn
Hi Joseph,

Thanks for taking the time to share your thoughts.

We've tried reaching out to you by phone and haven't been able to reach you. We've sent emails as well, so if you'd like to arrange a time to speak with us about ...Read More
Joseph
Joseph
Case ID: 25636746 :: HostGator Migration Request
Erinn
Erinn
Hi Joseph,

Yes,we understand what you need help with. What we don't have is a good phone number to contact you. We need to speak with you. Can you please respond on that case or on the Escalations Manager case and provide a phone number? Thank you.

Erinn
Customer Advocate at HostGator
Eric Ross
Eric Ross
United States
  • Reliability6
  • Pricing8
  • User Friendly6
  • Support4
  • Features4
5.6
NEW

Uptime is not as advertised

I've been a customer for more than 4 years. My experience? -- uptime is definitely NOT the 99.98% they advertise. For instance, my site has already been down for 24 hours today due to a server error, and there isn't a resolution i...Read More
Erinn
Erinn
Hi Eric,

Thanks for taking the time to share your experience with us. We're disappointed to hear that you've been having issues. If this hasn't been resolved, please let us know. Thank you.

Erinn
Customer Advocate at HostGator
Erinn
Erinn
Hi Again Eric,

We located your account from the URL you provided with your review. We see the issue is still open. An Escalations Manager will be in touch soon. Thank you.

Erinn
Customer Advocate at HostGator
Tristyn Forde
Tristyn Forde
Afghanistan
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Support is terrible

Service used: Dedicated Server - Elite
Moved from GoDaddy
My website went offline due to a server error, their support chat staff just keep on leaving the chat. have been ignored and redirect for over an hour now! WHAT A JOKE! looking to move.
Erinn
Erinn
Hi Tristyn,

Oh no! That is not the experience we want you or any of our customers to have. I took a look back and I see that when you sent this review we were having a chat outage that was causing chat's to drop. We're so sorr...Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting $3.95 - $14.36 5 plans
VPS $89.95 - $159.95 3 plans
Dedicated Server $174.00 - $374.00 8 plans
Cloud Hosting $4.95 - $9.95 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2020

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    5.5 / 10
  • User Friendly
    7 / 10
  • Support
    10 / 10
  • Features
    9 / 10
7.9
Rated by Max Ostryzhko

HostGator Expert Review

Launched in 2002, HostGator has become synonymous with affordable and reliable hosting to over 1.3 million websites. As HostGator’s economy packages are very competitively priced, our expert review was focused on how many features their basic and mid-range plans provide, and how it performs.

Our tests, conducted over a period of months, showed that HostGator’s affordability goes hand in hand with plentiful features including a well-stocked cPanel and unmetered disk space and bandwidth. We were also happy to note that the service’s performance was consistent across plans as well, with very reliable uptimes and extremely quick load times to keep your website relevant. Keep reading to see if HostGator is right for you:

Pros and Cons

Pros:

  • Explore HostGator’s various offerings to find a plan that perfectly suits your needs.
  • Take advantage of reliable uptimes and blazing load times to keep customers engaged and buying.
  • Leverage even the most basic plans to design innovative website thanks to HostGator’s generous feature options.
  • Free SSL certificates keep users happy with your website’s security standards.
  • Take advantage of HostGator’s simple plan-switching process to scale your website with ease.
  • Contact HostGator’s knowledgeable customer support staff by phone, live chat, or ticketing 24/7/365 to solve problems.
  • An intuitive cPanel makes the setup and maintenance of your back-end simple.

Cons:

  • Though customer agents are helpful, getting ahold of them can take time.
  • The company’s website builder is less intuitive than other versions on the market.
  • To take advantage of the hosting service’s best deals users need to commit to three-year contracts.
  • Users need to check carefully to make sure they haven’t been signed up for additional services before purchasing a plan.

Pricing and Payment Methods

We were thoroughly impressed with how many features come with HostGator’s basic packages. You can tart with the basic shared hosting plan at $2.75 a month and receive 1 domain, unmetered bandwidth and a free SSL certificate. You can also use 1-click installations to adapt your back-end including CMS, shopping carts, and forums. For WordPress lovers, HostGator’s most basic plan starts at $5.95 and includes CDN and low-density servers to keep your WordPress site loading quickly.

If you need hosting with fewer websites per server can opt for the service’s VPS or Dedicated hosting alternatives. VPS hosting starts at $29.95 a month, which gives you 120GB disk space and 1.5TB of bandwidth. In contrast, the top Dedicated hosting package starts at $149 monthly and provides you with full root access, DDoS Protection and more. Though HostGator’s more expensive plans are priced similarly to other company’s premium plans, the basic and mid-range plans are very affordable hosting options.

A bonus of HostGator’s pricing system is its lack of contracts. In almost all cases (aside from dedicated server subscription) customers can cancel whenever they want for no extra fees.

Ease of Use

Especially when hosting services offer a lot of customization options, one of the criteria we’re most concerned about is ease of use. In the case of HostGator, the variety of features didn’t stop us from easily navigating the service and making changes with the utmost ease. Though we know our way around a cPanel and programming languages, even first-time website owners can take advantage of tools like HostGator’s website builder and many 1-click installations to get their site up quickly. However, from our experience reviewing other hosting platforms HostGator’s website building service isn’t quite as intuitive as other web-building tools we’ve tested.

If you need deeper access to your hosting, HostGator offers several great developer tools. Easy access to numerous scripting languages such as Python and Perl as well as unlimited MySQL databases let us play around with configurations and make the back-end we wanted.

Load Times and Reliability

HostGator promises 99.9% uptime or your money back, and after months of testing under different conditions we can confirm that the hosting service’s uptime was as reliable as advertised. On average we recorded very little downtime or service outages during or testing period. Moreover, throughout this period HostGator uptimes were often closer to 99.99%, making them one of the most dependable hosting platforms available.

Our months of testing also showed that with consistent load times of under a second, HostGator websites are in the top 10 percentile for website loading speed. We were also pleased to see that HostGator’s website offers specific tips on how users can speed up their website, from image optimization to checking for plugin redundancy and more.

Features

Overall, we were extremely pleased with the range of features HostGator offers, and we were especially impressed with how much is included in economy plans. SMBs can take advantage of tools like a built-in website builder, unlimited email accounts, robust webmail services and two shopping cart options to quickly grow their business presence and sales. That said, we found that their backup services weren’t particularly impressive. HostGator does backups once a week and only keeps one version of a backup at a time, though you can still restore your website as needed.

More advanced options are also plentifully available in basic packages. From real-time AWStats to Image Magick and Ruby on Rails, developers are given the freedom to customize every corner of their back-end. In terms of security, free SSL certificates, DDoS protection, an extensive firewall and more make up HostGator protection services.

As with load times, the HostGator website has a specific help page explaining what steps the user can take to make their website more secure in conjunction with HostGator’s own measures. However, customers that want more robust security can subscribe to the SiteLock add-on.

Customer Support

Our experience of HostGator’s customer support was overwhelmingly positive. The hosting service offers the standard 24/7 live chat, phone ticketing system and even a mailing address. However, these formal channels are bolstered by an active user forum, over 500 video tutorials and nearly 700 help articles that enable customers to resolve problems on their own easily.

When we did need to escalate to an agent, we were helped by friendly experts who were able to fix any problems we brought them in a reasonable amount of time. One area where we did find some room for improvement was the time it took to reach an agent and response times in general were slower than we would have liked.

HostGator User Reviews

This expert review is based on our web hosting expertise, and we examine specific metrics to how companies rate. For a comprehensive view of the company, explore our HostGator user reviews to discover what regular users are saying about the company.

Conclusion

HostGator exceeded our expectations and is an example of how even budget-friendly plans can provide extraordinary value. Beginners can utilize features like unmetered bandwidth, Free SSL and a huge knowledge base to construct websites that customers want to return to. However, HostGator also delivers on the more advanced functionalities that are non-negotiable for developers and IT teams.

Unlimited mySQL databases and a wide selection of programming languages and frameworks let tech experts fully customize their behind-the-scenes. With a robust support ecosystem rounding out its offering, HostGator is an above average option for web hosting.

Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Hatchling (Everything Unlimited) Unlimited Unlimited $3.95 5.1
Personal (Windows) Unlimited Unlimited $4.76 9.2
Enterprise (Windows) Unlimited Unlimited $14.36 5.8
Baby (Everything Unlimited) Unlimited Unlimited $5.95 5.2
Business (Everything Unlimited) Unlimited Unlimited $5.95 4.0

VPS Hosting Plans

Plan Name Space RAM OS Price Score
Snappy 2000 120 GB 2 GB $89.95 6.3
Snappy 4000 165 GB 4 GB $129.95 4.0
Snappy 8000 240 GB 8 GB $159.95 4.9

Dedicated Server Plans

Plan Name Space RAM OS Price Score
Basic 500 GB 4 GB $174.00 4.0
Basic 500 GB 4 GB $174.00 4.9
Standard 1000 GB 4 GB $219.00 5.4
Standard 1000 GB 4 GB $219.00 4.9
Elite 1000 GB 8 GB $279.00 4.9
Elite 1000 GB 8 GB $279.00 2.0
Pro 1000 GB 16 GB $374.00 4.9
Pro 1000 GB 16 GB $374.00 4.9

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Hatchling Cloud Unlimited 2 GB Unlimited $4.95 6.4
Baby Cloud Unlimited 4 GB Unlimited $7.95 3.5
Business Cloud Unlimited 6 GB Unlimited $9.95 3.1
A Free Domain is included when purchasing any hosting service from HostGator
Submit a HostGator Coupon

Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

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