HostGator Reviews and Expert Opinion

Based on 53 reviews in 5 languages
5.3
DECENT

Customer score for HostGator

  • Reliability
    5.2 / 10
  • Pricing
    5.8 / 10
  • User Friendly
    5.6 / 10
  • Support
    4.5 / 10
  • Features
    5.4 / 10

Detailed Scores / Summary

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Kevin Piunno
Canada
  • Reliability 2.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.0
NEW

Horrible Customer Service, Slow Servers

I was having a very difficult time editing my wordpress website (with minimal plugins installed) - every page took 2-5 seconds to load (in the admin panel) and trying to make edits was a nightmare. I contacted support and the live ... Read More
wm. arthur
United States
  • Reliability 8.0
  • Pricing 6.0
  • User Friendly 10
  • Support 10
  • Features 2.0
7.2

Slow servers, 11sec for 3.4mb. VPS cost $2,878.20 but never worked.

Service used: VPS - Snappy 2000
Our office had HostGator accounts for more than 10 years;
Our hosted email frequently became shared with spam servers and HostGator was slow to correct the issues.

We have been charged for VPS services, a $2,878.20 value when ... Read More
user avatar
TARIQ
They did same thing with us we buy server for 3 year and they charge us around 5,000 USD and now we are stuck , Where is US Governament ?
Kate S.
Pakistan
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
2.4

Cancellation Nightmare

I purchased 3 years of hosting and a domain with Hostgator because I thought it was a great deal. Soon learned that the deal wasn't so great and decided to cancel within the 45 day limitation. Hostgator immediately removed all my ... Read More
Tim E
United States
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

HostGator has been great!

I’ve has several domains running under my account on HostGator for a couple of years now, and I took HostGator for granted. I now realize they have been the best! I just went through hell helping someone renewal for very simple ho ... Read More
Bosley B
United States
  • Reliability 10
  • Pricing 8.0
  • User Friendly 8.0
  • Support 10
  • Features 8.0
8.8

fumb ducks

Service used: Dedicated Server - Standard
The problem is most of you dont even know what dn, icann, inodes, or even how the internet works for that matter. Then you sign up for something without reading the terms of agreement or even understand what the terms are because ... Read More
Sunder Singh
India
  • Reliability 8.0
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 8.0
8.8

Best window hosting Services

Service used: Shared - Enterprise (Windows)
I think Hostgator is best window hosting software I have come through till date. Well, it is because I got to choose from two plans, i.e., personal and enterprise plan. For me, the best thing was to go for a single domain and unli ... Read More
Prashanthi R
India
  • Reliability 6.0
  • Pricing 8.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
5.2

Poor support

Service used: Resellers
Support is pretty bad. They take ages to respond. Only option to reach is through chat. No proof of requesting support. Can't raise a ticket. You can't get chat transcript.

Almost you feel like company don't care about you and ... Read More
Christina Beutler
United States
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 6.0
4.8

Cloud Hosting

Service used: Cloud - Business Cloud
It took Hostgator 14 days to migrate my site from their shared hosting to a Cloud Hosting server. I had to pay for both services while waiting. I have now been on Cloud Hosting for 3 days and my site is running slower than it was ... Read More
Brian Meyette
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

THE VERY WORST - AVOID, AVOID, AVOID

Service used: Shared - Hatchling (Everything Unlimited)
Moved from BlueHost
I switched to HostGator based on the glowing reports and high rating from PC Magazine. I think PC Mag was paid off to write such a positive review, based both on my horrible experiences with HostGator and with all the other negati ... Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting $3.95 - $14.36 5 plans
VPS $89.95 - $159.95 3 plans
Dedicated Server $174.00 - $374.00 8 plans
Cloud Hosting $4.95 - $9.95 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2018

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    4.5 / 10
  • User Friendly
    7 / 10
  • Support
    5 / 10
  • Features
    9 / 10
6.7
Rated by Max Ostryzhko

Host Gator: Lots of Options for all Web Masters

Host Gator has been around since 2002, boasting 9 million domains. If you’re into staying green, Host Gator offsets its carbon footprint with wind power. They offer unlimited bandwidth and unlimited disk space, and there are a lot of features scattered throughout the different packages.

Uptime & Reliability

Compare
8

Reliability, Guaranteed

Like many hosts, Host Gator says your site will be up 99.9% of time, and they back it with a money-back guarantee. Our tests show uptime reflecting their promise, so all signs point to reliability. Host Gator offers constant website monitoring and data backup every week in every package.

Features

Compare
9

Oodles of Features

HostGator has tons of features, though not all are available in the basic package. However, the basic package is generous in some of its allowances.

Feature Description
BandwidthEven the basic package has unlimited bandwidth.
Disk SpaceEven the basic package has unlimited disk space.t
Website BuilderHostgator includes a free site builder, but it’s a more complex than some site builders--pay attention to the tutorials, and call support if you need a hand. If you’ve never built a site before, you might find the initial process to be difficult.
Email AccountsEven the basic package has unlimited email accounts.
Shopping CartsEven the basic package includes ZenCart and Cube Cart.t
StatsWebsite traffic is tracked by AWStats with real-time results, and this is included for free, even in the basic package.
MySQL databasesEven the basic package includes unlimited MySQL Databases and phpMyAdmin access.
FTP AccountEven the basic packages include unlimited FTP accounts. However, anonymous FTP for your visitors is only included in the higher-tier package called the Business Plan.t
Multiple DomainsThe most basic plan includes just one domain name, but all other packages allow for unlimited domains. All packages include subdomains.

Support

Compare
5

Best Possible

Host Gator wants to provide perfect customer service, therefore offers every type of support:  constant phone support, live chat, and a ticketed system, plus a user forum, 600+ video tutorials and a snail-mail address. Host Gator’s CEO promises that if all of your options are exhausted, he’ll handle your ticket himself. That’s a heck of a promise.  We’re guessing that the CEO gets more than his fair share of emails due to the massive amount of support complaints visible in web forums.

Pricing

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4.5

Wide Variety of Price Points

Host Gator has a wide variety of price points. It’s basically Starbuck’s style of pricing:  you tell them how much you’re comfortable spending. Host Gator gives the option of VPS or Dedicated Servers. There’s also the opportunity to join at a more economical package now and upgrade down the road as the business grows.  You can upgrade to a VPS or Dedicated Server without switching web hosts. VPS packages start at $19.95 per month and Dedicated Server packages start at $174 per month. If you’re ready to commit to a 3-year deal, you’ll get a great deal. It’s definitely a big chunk up front, but they’ve been around a long time, so it’s not likely they’ll disappear. Beating the typical promise is Host Gator’s 45-day money back guarantee. That’s 50% longer than most!

User Friendly

Compare
7

Easy and Helpful

The Host Gator interface is great for beginners. You’re walked through every single step, regardless of the product or function. If you pay attention and follow the directions, you’ll be able to get completely set up without a single call to support, even if you’ve never managed a website before. Host Gator uses cPanel.. You’ll find everything grouped and labeled clearly, and you have everything you need to set up a simple site. Handy SEO tools are right there, as well as a simple marketing suite.

Summary

Host Gator handles 1% of Internet traffic because it caters to the little guys – individuals and small businesses – as well as the bigger kids on the playground – the e-commerce businesses and bandwidth guzzlers. Because Host Gator offers such stellar webmaster tools, it’s a popular choice for webmasters who have control of choosing their host. Pros

  • Easy setup, convenient to use
  • Unlimited bandwidth, disk space, and email
  • Great add-on features to grow with
  • 45-day money-back guarantee

Cons

  • Expensive without 3 year discount
  • Website builder difficult for first-timers
  • Long wait time in all aspects of customer support
Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
Unlimited Unlimited Unlimited $3.95 2.4
Unlimited Unlimited Unlimited $4.76 5.3
Unlimited Unlimited Unlimited $14.36 5.8
Unlimited Unlimited Unlimited $5.95 5.5
Unlimited Unlimited Unlimited $5.95 4.0

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
120 GB 2 cores 2 GB $89.95 7.2
165 GB 2 cores 4 GB $129.95 2.0
240 GB 4 cores 8 GB $159.95 5.3

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
500 GB 2 x 2.30GHz 4 GB $174.00 5.3
500 GB 2 x 2.30GHz 4 GB $174.00 5.3
1000 GB 4 x 2.50GHz 4 GB $219.00 8.8
1000 GB 4 x 2.50GHz 4 GB $219.00 5.3
1000 GB 4 x 2.50GHz 8 GB $279.00 5.3
1000 GB 4 x 2.50GHz 8 GB $279.00 5.3
1000 GB 4 x 3.30GHz 16 GB $374.00 5.3
1000 GB 4 x 3.30GHz 16 GB $374.00 5.3

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Unlimited 2 cores 2 GB Unlimited $4.95 5.3
Unlimited 4 cores 4 GB Unlimited $7.95 6.0
Unlimited 6 cores 6 GB Unlimited $9.95 3.3
A Free Domain is included when purchasing any hosting service from HostGator
Submit a HostGator Coupon

Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

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