HostGator Reviews and Expert Opinion

Based on 85 user reviews in 8 languages
5.2
DECENT

Customer score for HostGator

  • Reliability
    5.1 / 10
  • Pricing
    5.7 / 10
  • User Friendly
    5.3 / 10
  • Support
    4.4 / 10
  • Features
    5.3 / 10

Detailed Scores / Summary

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Alexandre Couto Ferreira
Australia
  • Reliability6
  • Pricing10
  • User Friendly8
  • Support6
  • Features6
7.2
NEW

Probably the worst hosting experience I have ever had

HostGator does not offer a support over email service. It is all online and that is extremely inconvinient if I don't have the time to hang around waiting for a solution. I have also tried to cancel and get a refund, which never happened. Performance is also poor. Overall it sucks.
Erinn
Erinn
Hi Alexandre,

We're so very disappointed to read your review. You are correct, we don't offer support via email because we found that we were getting a large amount of spam and duplicate requests and it was keeping us from help...Read More
Mason Cameron
United States
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features6
3.2
NEW

price hikes and auto-renewal

Ran into a secretive auto-renewed charge that I attempted to find clarity on through the customer support chat. The answer I received: no refunds. I requested to be put in touch with the Billing Dept, We will see if anyone actuall...Read More
Erinn
Erinn
Hi Mason,

We're very sad to see that you have already left us. Thanks for sharing your concerns, we'll dig into the errors you were seeing. We wish you well in your future endeavors. Thank you.

Erinn
Customer Advocate at HostGator
Bill Hogan
United States
  • Reliability8
  • Pricing6
  • User Friendly2
  • Support2
  • Features6
4.8

Horrible support for an easy issue

Service used: Shared
Having a problem with https:///autodiscover/autodiscover.xml returning results (when it shouldn't). As a result we can't configure newer versions of Outlook for multiple users. It took Microsoft to find the issue being caused by t...Read More
Erinn
Erinn
Hi Bill,

Thank you for finally sharing some information that allowed us to find the account you're referencing. We have created an escalated case and an Escalations Manager will be in touch with you soon. Thank you.

Erinn
Customer Advocate at HostGator
Erinn
Erinn
Hi Everyone,

We wanted to follow up and let everyone know that we called and emailed and never heard back from Bill. We would really like to get this resolved for him! Thank you.

Erinn
Customer Advocate at HostGator
Sali Daher
Canada
  • Reliability2
  • Pricing6
  • User Friendly6
  • Support2
  • Features4
4.0

Bad Service

I have contacted the support service several times. My problem is not so big. They opened a ticket and I have been waiting for more than 72hrs. I called again but still nothing has been done, They lie all the time and say your cas...Read More
Erinn
Erinn
Hi Sali,

We would love to ensure that this gets resolved for you. Could you please drop us an email at reptuation@endurance.com and provide the primary email on your account as well as the best phone number to reach you and we ...Read More
Sali
Sali
I am writing here since the email you wrote is not valid.
I purchased a shared package from Hostgator May 2019. I started building the site and it was a staging site until 20 January 2020. Once the site was launched online my pr...Read More
Erinn
Erinn
Hi Sali,

My apologies for the typo in my email address. It's reputation@endurance.com. Please try again and send me the primary email address on your account and we'll see how we can help. Thank you.

Erinn
Customer Advocate at HostGator
Mohammad Alqaruoti
Mohammad Alqaruoti
I have same problem tooooooooooo bad service and Google ads is running with partners so i can't pause it then my website is down from your technicians too bad and I'm thinking to move too
Erinn
Erinn
Hi Mohammad,

We've spoken with you and your issue is now resolved. Please let us know if that is not the case. Thanks so much.

Erinn
Customer Advocate at HostGator
Mohammad Alqaruoti
Mohammad Alqaruoti
Thanks Hostgator for this .. My problem was resolved and responded quickly
Erinn
Erinn
Woohoo! You're so welcome Mohammad.

Erinn
Customer Advocate at HostGator
Erinn
Erinn
Hi Sali,

The information you provided is helpful, however it doesn't help us to find your account. If you can try emailing us again, reputation@endurance.com, we would greatly appreciate it. Thank you.

Erinn
Customer Advocate at HostGator
Aleksandr Okunev
Poland
  • Reliability8
  • Pricing6
  • User Friendly8
  • Support2
  • Features8
6.4

No real support

After using Hostgator for about a decade I have plans to migrate.
Reason - no support about their problems with subdomains.
Their live chat men act like parrots, completely careless.
I got an escalation, a ticket and email-supp...Read More
Erinn
Erinn
Hi Aleksandr,

This is completely unacceptable. We expect all of our support team to provide world class support at all times and the experiences you are describing are not the norm. We've created an escalated case and an Escala...Read More
Aleksandr
Aleksandr
Hehe, Erinn, HG support were ignoring my calls to fix the problems, now they send me emails asking for details. Looks like a Soviet-style collective farm to me.
Erinn
Erinn
Hi Aleksandr,

We are quite simply trying to get this resolved for you. We realize you haven't gotten the help you deserve and we want to make it right. We have offered to speak with you on the phone and get this all sorted ou...Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting $3.95 - $14.36 5 plans
VPS $89.95 - $159.95 3 plans
Dedicated Server $174.00 - $374.00 8 plans
Cloud Hosting $4.95 - $9.95 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2020

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    5.5 / 10
  • User Friendly
    7 / 10
  • Support
    10 / 10
  • Features
    9 / 10
7.9
Rated by Max Ostryzhko

HostGator Expert Review

Launched in 2002, HostGator has become synonymous with affordable and reliable hosting to over 1.3 million websites. As HostGator’s economy packages are very competitively priced, our expert review was focused on how many features their basic and mid-range plans provide, and how it performs.

Our tests, conducted over a period of months, showed that HostGator’s affordability goes hand in hand with plentiful features including a well-stocked cPanel and unmetered disk space and bandwidth. We were also happy to note that the service’s performance was consistent across plans as well, with very reliable uptimes and extremely quick load times to keep your website relevant. Keep reading to see if HostGator is right for you:

Pros and Cons

Pros:

  • Explore HostGator’s various offerings to find a plan that perfectly suits your needs.
  • Take advantage of reliable uptimes and blazing load times to keep customers engaged and buying.
  • Leverage even the most basic plans to design innovative website thanks to HostGator’s generous feature options.
  • Free SSL certificates keep users happy with your website’s security standards.
  • Take advantage of HostGator’s simple plan-switching process to scale your website with ease.
  • Contact HostGator’s knowledgeable customer support staff by phone, live chat, or ticketing 24/7/365 to solve problems.
  • An intuitive cPanel makes the setup and maintenance of your back-end simple.

Cons:

  • Though customer agents are helpful, getting ahold of them can take time.
  • The company’s website builder is less intuitive than other versions on the market.
  • To take advantage of the hosting service’s best deals users need to commit to three-year contracts.
  • Users need to check carefully to make sure they haven’t been signed up for additional services before purchasing a plan.

Pricing and Payment Methods

We were thoroughly impressed with how many features come with HostGator’s basic packages. You can tart with the basic shared hosting plan at $2.75 a month and receive 1 domain, unmetered bandwidth and a free SSL certificate. You can also use 1-click installations to adapt your back-end including CMS, shopping carts, and forums. For WordPress lovers, HostGator’s most basic plan starts at $5.95 and includes CDN and low-density servers to keep your WordPress site loading quickly.

If you need hosting with fewer websites per server can opt for the service’s VPS or Dedicated hosting alternatives. VPS hosting starts at $29.95 a month, which gives you 120GB disk space and 1.5TB of bandwidth. In contrast, the top Dedicated hosting package starts at $149 monthly and provides you with full root access, DDoS Protection and more. Though HostGator’s more expensive plans are priced similarly to other company’s premium plans, the basic and mid-range plans are very affordable hosting options.

A bonus of HostGator’s pricing system is its lack of contracts. In almost all cases (aside from dedicated server subscription) customers can cancel whenever they want for no extra fees.

Ease of Use

Especially when hosting services offer a lot of customization options, one of the criteria we’re most concerned about is ease of use. In the case of HostGator, the variety of features didn’t stop us from easily navigating the service and making changes with the utmost ease. Though we know our way around a cPanel and programming languages, even first-time website owners can take advantage of tools like HostGator’s website builder and many 1-click installations to get their site up quickly. However, from our experience reviewing other hosting platforms HostGator’s website building service isn’t quite as intuitive as other web-building tools we’ve tested.

If you need deeper access to your hosting, HostGator offers several great developer tools. Easy access to numerous scripting languages such as Python and Perl as well as unlimited MySQL databases let us play around with configurations and make the back-end we wanted.

Load Times and Reliability

HostGator promises 99.9% uptime or your money back, and after months of testing under different conditions we can confirm that the hosting service’s uptime was as reliable as advertised. On average we recorded very little downtime or service outages during or testing period. Moreover, throughout this period HostGator uptimes were often closer to 99.99%, making them one of the most dependable hosting platforms available.

Our months of testing also showed that with consistent load times of under a second, HostGator websites are in the top 10 percentile for website loading speed. We were also pleased to see that HostGator’s website offers specific tips on how users can speed up their website, from image optimization to checking for plugin redundancy and more.

Features

Overall, we were extremely pleased with the range of features HostGator offers, and we were especially impressed with how much is included in economy plans. SMBs can take advantage of tools like a built-in website builder, unlimited email accounts, robust webmail services and two shopping cart options to quickly grow their business presence and sales. That said, we found that their backup services weren’t particularly impressive. HostGator does backups once a week and only keeps one version of a backup at a time, though you can still restore your website as needed.

More advanced options are also plentifully available in basic packages. From real-time AWStats to Image Magick and Ruby on Rails, developers are given the freedom to customize every corner of their back-end. In terms of security, free SSL certificates, DDoS protection, an extensive firewall and more make up HostGator protection services.

As with load times, the HostGator website has a specific help page explaining what steps the user can take to make their website more secure in conjunction with HostGator’s own measures. However, customers that want more robust security can subscribe to the SiteLock add-on.

Customer Support

Our experience of HostGator’s customer support was overwhelmingly positive. The hosting service offers the standard 24/7 live chat, phone ticketing system and even a mailing address. However, these formal channels are bolstered by an active user forum, over 500 video tutorials and nearly 700 help articles that enable customers to resolve problems on their own easily.

When we did need to escalate to an agent, we were helped by friendly experts who were able to fix any problems we brought them in a reasonable amount of time. One area where we did find some room for improvement was the time it took to reach an agent and response times in general were slower than we would have liked.

HostGator User Reviews

This expert review is based on our web hosting expertise, and we examine specific metrics to how companies rate. For a comprehensive view of the company, explore our HostGator user reviews to discover what regular users are saying about the company.

Conclusion

HostGator exceeded our expectations and is an example of how even budget-friendly plans can provide extraordinary value. Beginners can utilize features like unmetered bandwidth, Free SSL and a huge knowledge base to construct websites that customers want to return to. However, HostGator also delivers on the more advanced functionalities that are non-negotiable for developers and IT teams.

Unlimited mySQL databases and a wide selection of programming languages and frameworks let tech experts fully customize their behind-the-scenes. With a robust support ecosystem rounding out its offering, HostGator is an above average option for web hosting.

Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited $3.95 4.8
Unlimited Unlimited $4.76 9.2
Unlimited Unlimited $14.36 5.8
Unlimited Unlimited $5.95 6.2
Unlimited Unlimited $5.95 3.8

VPS Hosting Plans

Plan Name Space RAM OS Price Score
120 GB 2 GB $89.95 7.2
165 GB 4 GB $129.95 4.0
240 GB 8 GB $159.95 5.2

Dedicated Server Plans

Plan Name Space RAM OS Price Score
500 GB 4 GB $174.00 2.0
500 GB 4 GB $174.00 5.2
1000 GB 4 GB $219.00 5.4
1000 GB 4 GB $219.00 5.2
1000 GB 8 GB $279.00 5.2
1000 GB 8 GB $279.00 5.2
1000 GB 16 GB $374.00 5.2
1000 GB 16 GB $374.00 5.2

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Unlimited 2 GB Unlimited $4.95 5.2
Unlimited 4 GB Unlimited $7.95 4.0
Unlimited 6 GB Unlimited $9.95 3.4
A Free Domain is included when purchasing any hosting service from HostGator
Submit a HostGator Coupon

Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

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