HostGator Reviews and Expert Opinion

Based on 27 reviews in 4 languages
6
DECENT

Customer score for HostGator

  • Reliability
    5.9 / 10
  • Pricing
    6.4 / 10
  • User Friendly
    6.0 / 10
  • Support
    5.4 / 10
  • Features
    6.1 / 10

Reply to {{name}}

This is just for security measures, your email will not be used or published.

Share this review

Write a Review on HostGator

  • Reliability
  • Pricing
  • User Friendly
  • Support
  • Features

Click here to upload a file
Remove screenshot
+ Add a screenshot
Submit Review Every review is being checked by our team.
If found proper & real it will be posted in up to 48 hours.
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
yacoub khaled
Jordan
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

destroy my work

Service used: Shared
Host gator destroy my work, break my dream..
first they park my site cus there server down, with advertising to another competitors while i make a big campaign on facebook, so i lost my money and drive costumer to another site !!...Read More
 
 
Francisco Jose
Netherlands
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 4.0
3.6
NEW

Hostgator is not just bad; they are... VERY BAD

Service used: Cloud
This is the experience:

sales process - (you will be happy)
setup process - (you will be happy) its the same cpanel / nothing special
Up-scaling - (you get suspicious) you will mysteriously get some php infections.
Up-scalin...Read More
user avatar
Dashan Dosai
All Endurance International Group hosting is scam, apparently run run by online chat hookers from India ... See https://hostadvice.com/hosting-company/arvixe-reviews/. In the past, I used to avoid Godaddy like plague, too arrogant...Read More
Kathi Kerr
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

Worst hosting company EVER!

Service used: Shared
I bought 3 years of hosting, and without ANY notice, they did a server maintenance, which took my site off line for 3 days (as of today, it's still down, so may be more before it's up and running again). My income depends on my si...Read More
Rob Lewis
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 6.0
4.4

Draconian administrators turn of your website without warning

Service used: Shared
That's the really infuriating thing about the Hostgator process is that Hostgator can, without warning, stop serving all of your websites. They provide nothing more than a blanket statement about what can be fixed, and they can do...Read More
Amanda Gordon
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Still billing after I cancelled

Service used: Shared
I'm beginning to notice that most of the high ratings I saw for HostGator are from affiliates who make money by referring new customers. I paid for a domain for a year and when I didn't want it anymore, forgot about it. A year lat...Read More
user avatar
lita
hi, i have been invoiced 15 days prior the date of my plan renewal (almost 200 usd) for a site i don't use since over 10 months. I cancelled but they say they need to check if i will get the refund... what can i do to get my money back? I never FLAGGED something to allow the AUTO RENEWAL
user avatar
Dashan Dosai
Endurance International Group is a confirmed scam/fraud/bully ... at least unethical.

Try these ...

How to File a Complaint
Most of these agencies allow complaints to be filed online at their websites. Some complaints can ...Read More
Rana Suleman
Pakistan
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 8.0
  • Features 8.0
8.8

Best Cloud Hosting Provider For Starters

Service used: Cloud
If you're looking for a cloud hosting provider than Hostgator is best because their plans are very affordable and feature are great. Previously I was on BlueHost's shared hosting, due to some reasons I wasn't satisfied with them a...Read More
user avatar
Thierry
How much it cost you to migrate to Hostgator?
Many thanks
Daniel in Sydney
Australia
  • Reliability 4.0
  • Pricing 10
  • User Friendly 6.0
  • Support 8.0
  • Features 4.0
6.4

Cloud service not good for Magento

Service used: Cloud
As a startup about to launch in May, I chose to use Hostgator largely due to reviews on the web and pricing. However, if you are building a Magento 2 site I cannot recommend HG at all for the following reasons:
* The Magento 1 cl...Read More
Anupal Sharma
India
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Not at all recommended

Service used: VPS
The Hostgator servers are really poor and performance is really bad.I purchased the VPS and it not able to handle even a single website. I submitted many tickets, they will say its due to memory consumption, slow queries and other...Read More
 
 
Charlie Rodriguez
United States
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
4.4

Awful Tech Support

Service used: Cloud
Hostgator's tech support is simply awful. You get a junior "tech support" rep to look into the issue you're having, who seems to be instructed to do everything he can NOT to transfer the call to someone higher up. My experience we...Read More

Typical HostGator Prices

Service Monthly Price Range
Shared Hosting $3.95 - $14.36 5 plans
VPS $89.95 - $159.95 3 plans
Dedicated Server $174.00 - $374.00 8 plans
Cloud Hosting $4.95 - $9.95 3 plans
The Services & Prices are taken from www.hostgator.com

HostGator Expert Review 2017

Written by: Max Ostryzhko

HostGator Rating

  • Reliability
    8 / 10
  • Pricing
    4.5 / 10
  • User Friendly
    7 / 10
  • Support
    5 / 10
  • Features
    9 / 10
6.7
Rated by Max Ostryzhko

Host Gator: Lots of Options for all Web Masters

Host Gator has been around since 2002, boasting 9 million domains. If you’re into staying green, Host Gator offsets its carbon footprint with wind power. They offer unlimited bandwidth and unlimited disk space, and there are a lot of features scattered throughout the different packages.

Uptime & Reliability

Compare
8

Reliability, Guaranteed

Like many hosts, Host Gator says your site will be up 99.9% of time, and they back it with a money-back guarantee. Our tests show uptime reflecting their promise, so all signs point to reliability. Host Gator offers constant website monitoring and data backup every week in every package.

Features

Compare
9

Oodles of Features

HostGator has tons of features, though not all are available in the basic package. However, the basic package is generous in some of its allowances.

Feature Description
BandwidthEven the basic package has unlimited bandwidth.
Disk SpaceEven the basic package has unlimited disk space.t
Website BuilderHostgator includes a free site builder, but it’s a more complex than some site builders--pay attention to the tutorials, and call support if you need a hand. If you’ve never built a site before, you might find the initial process to be difficult.
Email AccountsEven the basic package has unlimited email accounts.
Shopping CartsEven the basic package includes ZenCart and Cube Cart.t
StatsWebsite traffic is tracked by AWStats with real-time results, and this is included for free, even in the basic package.
MySQL databasesEven the basic package includes unlimited MySQL Databases and phpMyAdmin access.
FTP AccountEven the basic packages include unlimited FTP accounts. However, anonymous FTP for your visitors is only included in the higher-tier package called the Business Plan.t
Multiple DomainsThe most basic plan includes just one domain name, but all other packages allow for unlimited domains. All packages include subdomains.

Support

Compare
5

Best Possible

Host Gator wants to provide perfect customer service, therefore offers every type of support:  constant phone support, live chat, and a ticketed system, plus a user forum, 600+ video tutorials and a snail-mail address. Host Gator’s CEO promises that if all of your options are exhausted, he’ll handle your ticket himself. That’s a heck of a promise.  We’re guessing that the CEO gets more than his fair share of emails due to the massive amount of support complaints visible in web forums.

Pricing

Compare
4.5

Wide Variety of Price Points

Host Gator has a wide variety of price points. It’s basically Starbuck’s style of pricing:  you tell them how much you’re comfortable spending. Host Gator gives the option of VPS or Dedicated Servers. There’s also the opportunity to join at a more economical package now and upgrade down the road as the business grows.  You can upgrade to a VPS or Dedicated Server without switching web hosts. VPS packages start at $19.95 per month and Dedicated Server packages start at $174 per month. If you’re ready to commit to a 3-year deal, you’ll get a great deal. It’s definitely a big chunk up front, but they’ve been around a long time, so it’s not likely they’ll disappear. Beating the typical promise is Host Gator’s 45-day money back guarantee. That’s 50% longer than most!

User Friendly

Compare
7

Easy and Helpful

The Host Gator interface is great for beginners. You’re walked through every single step, regardless of the product or function. If you pay attention and follow the directions, you’ll be able to get completely set up without a single call to support, even if you’ve never managed a website before. Host Gator uses cPanel.. You’ll find everything grouped and labeled clearly, and you have everything you need to set up a simple site. Handy SEO tools are right there, as well as a simple marketing suite.

Summary

Host Gator handles 1% of Internet traffic because it caters to the little guys – individuals and small businesses – as well as the bigger kids on the playground – the e-commerce businesses and bandwidth guzzlers. Because Host Gator offers such stellar webmaster tools, it’s a popular choice for webmasters who have control of choosing their host. Pros

  • Easy setup, convenient to use
  • Unlimited bandwidth, disk space, and email
  • Great add-on features to grow with
  • 45-day money-back guarantee

Cons

  • Expensive without 3 year discount
  • Website builder difficult for first-timers
  • Long wait time in all aspects of customer support
Read the full expert review Visit HostGator See plans & pricing

HostGator Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Hatchling (Everything Unlimited) Unlimited Unlimited Unlimited $3.95
Personal (Windows) Unlimited Unlimited Unlimited $4.76
Enterprise (Windows) Unlimited Unlimited Unlimited $14.36
Baby (Everything Unlimited) Unlimited Unlimited Unlimited $5.95
Business (Everything Unlimited) Unlimited Unlimited Unlimited $5.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
Snappy 2000 120 GB 2 cores 2 GB $89.95
Snappy 4000 165 GB 2 cores 4 GB $129.95
Snappy 8000 240 GB 4 cores 8 GB $159.95

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
Basic 500 GB 2 x 2.30GHz 4 GB $174.00
Basic 500 GB 2 x 2.30GHz 4 GB $174.00
Standard 1000 GB 4 x 2.50GHz 4 GB $219.00
Standard 1000 GB 4 x 2.50GHz 4 GB $219.00
Elite 1000 GB 4 x 2.50GHz 8 GB $279.00
Elite 1000 GB 4 x 2.50GHz 8 GB $279.00
Pro 1000 GB 4 x 3.30GHz 16 GB $374.00
Pro 1000 GB 4 x 3.30GHz 16 GB $374.00

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
Hatchling Cloud Unlimited 2 cores 2 GB Unlimited $4.95
Baby Cloud Unlimited 4 cores 4 GB Unlimited $7.95
Business Cloud Unlimited 6 cores 6 GB Unlimited $9.95
A Free Domain is included when purchasing any hosting service from HostGator
Submit a HostGator Coupon

Server Locations

United States
Refund & Cancellation Policy

  • 45 day money-back guarantee
  • Applies for shared hosting, reseller hosting and VPS hosting

    • Does not apply to dedicated servers, administrative fees, install fees for custom software, and domain name purchases.
    • Only first-time accounts are eligible for a refund

See the complete and updated policy by Host Gator: http://support.hostgator.com/articles/pre-sales-policies/billing-account-changes/how-do-i-get-the-45-day-money-back-refund

HostGator doesn't suit your needs?

Check Similar Hosting Companies:
442 reviews
From $3.92 / month
689 reviews
From $3.95 / month
263 reviews
From $4.50 / month

Need help with finding the right host for your needs?

Answer a few very simple questions and you'll know Start Now