If anyone ever wants to know the truth and facts about AWS Customer Supports Vs GoDaddy, Hostway, Hosting Source, Google, Apple READ THIS:
7 years now dealing with AWS I cannot explain how many times they have gone beyond wha... More t their rules and Regs and policies are to HELP, SUPPORT and maintain whatever it takes for AWS to serve and keep us as a client.
They are the NUMBER 1 Company and they already WON Best Customer Support globally as far as I am concerned Less

You have to pay for a higher support plan to actually talk to someone at customer support.
They charge $600 a month for RDS (something you can set up on your computer for free in a day).
There web-design is incredibly hard to... More use, and there's no easy way to cancel payments, the're still charging my card monthly even though I have everything shut down. I've contacted support and they have never shut down the payment or even considered giving me any of my money back.
You are 100% better off just hiring someone to do it for you then using the horrible system AWS has. Less