Amazon Web Services (AWS) Reviews and Expert Opinion

Based on 22 reviews in 3 languages
5.7
DECENT

Customer score for Amazon Web Services (AWS)

5
6
SUPERB!
4
4
Good
3
1
DECENT
2
2
POOR
1
9
STAY AWAY

Detailed Scores / Summary

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Anna Gekhter
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Sucks to say at least !!!

Service used: Cloud
Impossible to change credit card information if admin disappeared or died. The staff is dismissive and arrogant. Never again I will use amazon for clod support. They ruin businesses !!!
Jennifer Z
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

hardly can get help even upgrade to a business support plan

Service used: Cloud
Due to some tech issue, we upgrade our plan to business support, after calling for 5 times the call still got routed to billing department. Every time they said they would send the case to the right group. Really don't understand ...Read More
user avatar
Sumaiyah Yates
Wholeheartedly agree! Their support is THE worst!!! Paid or free...
Christina Haworth
United States
  • Reliability 6.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
3.6

Customer Service is Terrible

Service used: Cloud
I had to use AWS for a course for school. We all qualified for AWS credits which was great, but after following all instructions something was not closed out and ended up charging me every month, using up all my credits. Customer ...Read More
user avatar
Sumaiyah Yates
They have NO customer service! That is the problem. Student or not, you will not get any help from this host! The folks that are supposed to be customer service are unskilled and not knowledgeable.
user avatar
Bhagyesh
We do have very good skill set. pls mail me your requirements.
Pete Murray
Romania
  • Reliability 10
  • Pricing 2.0
  • User Friendly 10
  • Support 6.0
  • Features 10
7.6

Too pricey. Not suitable for gaming companies

Service used: Dedicated Server
I used to pay a lot of money to AWS before switching to InMotion Hosting. Now my game server handle 3 times more bandwdith and storage and I pay with 60% less than my monthly bill with AWS. They probably have the best latency worl...Read More
Griswold 27
United States
  • Reliability 4.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.8

Fine for people who know exactly what they're doing.

Service used: Cloud
aws "support" has been giving me the runaround for weeks on an extremely minor issue that I can't figure out by myself. I'm a startup with no money, but they keep insisting that I pay 100 dollars a month for support. then i come t...Read More
user avatar
Sumaiyah Yates
They deleted my DNS zone and cut off access for the root user to the account so I couldn't fix it myself. I was on their FREE tier so it wasn't about money why I was cut off from my account. Then they wanted me to UPGRADE to a pla...Read More
Charles Graves
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Not the best

Service used: Cloud
Never been a big fan of Amazon Web Services, as the service isn't good IMO, and on top of it Shaun Wright (who works at Amazon Web Services) actually went out of his way to personally attack me and my company and lie about our int...Read More
SS Saffari
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Serious Warning!!

Service used: Cloud
What a nightmare!

Stay away from Amazon. They have a bunch of incompetent personnel and in general, Amazon takes 4 days to respond to your query, and then with a copout generic response. So you have to ask again, hoping someone...Read More
T2S Ltd.
Bulgaria
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Stay away from Amazon AWS if you value your time!

Service used: Cloud
Based on good reviews our company has decided to use Amazon S3 data storage and CloundFront service. We registered and tried to verify the account, but they had only 1 verification method - via phone - and it was not working. So w...Read More
Lawrence Hunt
United Kingdom
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.4

Complete failure

Service used: Cloud
We asked for a solution to host up to 50,000 concurrent sessions for a simple promotion that was sent to 6m subscribers. AWS assured us that the recommended solution would more than handle the volume, so we doubled the capacity to...Read More

Typical Amazon Web Services (AWS) Prices

Service Monthly Price Range
Cloud Hosting $5.83 - $1,440.00 3 plans
The Services & Prices are taken from aws.amazon.com

Amazon Web Services (AWS) Expert Review 2017

Written by: Eliran Ouzan

Amazon Web Services (AWS) Rating

  • Reliability
    10 / 10
  • Pricing
    7 / 10
  • User Friendly
    10 / 10
  • Support
    10 / 10
  • Features
    10 / 10
9.4
Rated by Eliran Ouzan

Web services from Amazon.com

This service is run by Amazon.com so it is really unlike anything else out there.  They don't just provide web hosting, but rather they offer a suite of services to help businesses.  It seems they are mostly targeting individuals and businesses that sell products on the Amazon platform, but I don't see any restrictions that limit it only to this type of site.

They have a lot of options to choose from, but they aren't what you'll be used to.  What this service is mostly ideal for is load balancing and offloading some hosting and processing tasks to Amazon, since they have the infrastructure to handle it. The bottom line is this is really a set of services for web experts and those who need the specifics that they are offering.

Uptime & Reliability

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10

Exceptional Reliability

This is really what people are paying for when they use Amazon web solutions.  They have full redundancy, server cloaning, automated backup and many other features that help to ensure their services never go down.  They also run the world's largest online retailer (Amazon.com) so they obviously need to have their sites up at all times.

You can choose from multiple data centers as well.  The data centers are located in Sao Paulo, Singapore, Sydney, Tokyo, Virginia, Oregon and California.

Features

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10

Seemingly Endless Features

This company offers tons of different services including scheduled backups, elastic load balancing, many data center locations, a virtual cloud, content delivery and much more.  Selecting exactly what you want can be confusing for the average webmaster, however, so make sure you take your time and really understand what it is that they are offering before you sign up.

Their hosting allows a number of different platforms including Joomla, Ruby, WordPress, Drupal, Dot Net and Magento.  They also offer both Windows and Linux hosting options, which is always nice.

Support

Compare
10

Expert Support

Not surprisingly, they offer extremely high quality support.  Amazon is well known for their customer service, and they have put that stress in their hosting solution as well.  You can contact them anytime to get assistance if you need it, and their team of experts will be able to help you every step of the way.

Pricing

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7

Unique pricing options

For the use of their Amazon cloud hosting you actually pay per hour, month or year depending on what you need.  The base price starts at $.08 per hour (eight cents per hour).  You can also pay monthly, which is $57.60 or annually at $691.20.  Obviously this is not your normal web hosting solution, and you will be paying for the extra services that they offer, so make sure you know how to use them before considering this option.

Summary

Great service if you need it

This is one of those options that if you need what they are offering, they are the best in the business.  If you don't need it, however, it should not even be considered.  For most people, there is no need to go this route for general hosting.

Pros:

  • Run by Amazon.com
  • Excellent support
  • High end services

Cons:

  • Odd pricing structure
  • Only really needed by certain types of sites
Read the full expert review Visit Amazon Web Services (AWS) See plans & pricing

Amazon Web Services (AWS) Prices, Plans & Features - 2017

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price
Unlimited - 0 B Unlimited $5.83
Unlimited - 0 B Unlimited $73.00
Unlimited - 0 B Unlimited $1,440.00
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A few words from Amazon Web Services (AWS)

Amazon EC2
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to make web-scale cloud computing easier for developers.

Amazon EC2’s simple web service interface allows you to obtain and configure capacity with minimal friction. It provides you with complete control of your computing resources and lets you run on Amazon’s proven computing environment. Amazon EC2 reduces the time required to obtain and boot new server instances to minutes, allowing you to quickly scale capacity, both up and down, as your computing requirements change. Amazon EC2 changes the economics of computing by allowing you to pay only for capacity that you actually use. Amazon EC2 provides developers the tools to build failure resilient applications and isolate themselves from common failure scenarios.

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