A2 Hosting vs. Reform Hosting 2021

step ahead and helped me in resolving issue even when sometimes it was beyond their scope .Great value and customer delight .Thanks so much

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issues for their PostgreSQL hosting.
This is the 11th day of our purchase and we've not been able to get any satisfactory resolution for our issues. All we get are arbitrary, vague and arrogant replies. The support staff sucks and their response sucks even more. We dialled the local India support number but no one responds; all we hear is their irritating IVRS which blabbers a lot and then gets disconnected. We had to make an international call to the US Support number. We spoke to 3 agents, everytime a different one. All they could do was escalate the issue. Till date we have no resolution and this is very shameful on the part of A2 Hosting to fool around customers. This was not the A2 Hosting that I knew earlier. Earlier, they were very professional and now some jokers are just warming the seats doing nothing.
Totally incompetent and incapable support system. They only give support by "Tickets", and have clearly said that they cannot give telephonic support or by remote connections to my machine so that we can resolve issues. They're simply not interested in resolution of any issue and are wasting people's time and money. I wouldn't ever reccommend A2 Hosting to anyone ever in my lifetime.
See the attached transcript of all the communications happened via tickets. This highlights the incompetence of A2 Hosting. I have deliberately not sanitized any part of the transcript so that what we say can be verified and validated as the truth.

Hosting Policy (https://reformhosting.in/unlimited-hosting-policy.html)
• meenterpriseengineers.com (Primary Domain)
Please delete the unwanted files or the reported Cpanel account will be suspended within 48 hours. We already disabled the backup services for your account because it's not affordable for us to keep 3 copies of 80GB+ data for free.
Specifically, the account has been marked as abuse due to our following UHP points,
• Reform Hosting employs complex mechanisms to protect its hosting Subscribers and systems from any kind of abuse. Reform Hosting's "Unlimited" hosting offering is not for single or few hosting subscribers to unfairly or adversely impact the experience of other hosting Subscribers. Reformhosting's service is offering shared hosting service, which means that multiple hosting Subscriber's websites are hosted from the same server and share server resources. Reform Hosting's service is designed to meet the typical needs of small and medium-sized businesses across the globe. It is NOT intended to support the sustained demand of large enterprises, or non-typical applications better suited to a VPS or a dedicated server. Reform Hosting will make every commercially reasonable effort to provide additional resources to Subscribers who are using their website(s) consistent with these Terms, including moving Subscribers to newer and bigger shared servers as necessary. However, to ensure a consistent and quality experience for all Subscribers, Reform Hosting does place automated safeguards to protect against any website growing too quickly and adversely impacting the system until Reform Hosting can evaluate said sites resource needs.
Due to high use of disk storage it making the backup process slow and the degradation of web server performance which affecting other customer's website performance.
We request you to take any proper action and reduce the load (Storage, RAM, CPU) within the next 48 hours. Failure of the action results suspension of the service.
We make sure to serve the best and provide you with the finest service.
Thank you.