I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... More etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team! Less

When they first started, they were one of the best. However, like so many others, they sold out. Even after new ownership, I still stuck with them because I'm loyal. After finding out my $140 plan didn't include SSL, and th... More at they wanted to charge me an additional $40 per year for just that feature, I decided it was time to move on. That wasn't my only reason though. Support wait times have been increasing and the chat experience was getting worse. Simple questions were taking almost 10 or more minutes to get answered. Since I was only a few days into my renewal period, I didn't think it would be a problem asking for a refund or if they would prorate my account. They refused it. So that's the treatment I received after being a loyal customer for 13 years. They really could care less. Stay away from this company. There are much better hosting options out there that offer better and quicker customer support and features. Less