A Small Orange Reviews and Expert Opinion

Based on 19 reviews in 1 language
4
POOR

Customer score for A Small Orange

  • Reliability
    3.7 / 10
  • Pricing
    4.8 / 10
  • User Friendly
    4.1 / 10
  • Support
    2.7 / 10
  • Features
    4.5 / 10

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Frances Freeman
Ireland
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6
NEW

Frances Freeman

Service used: Shared
aso never suited me because I am a novice and do not know much about being a webmaster. There lack of telephone support was infuriating and exasperating. When some thing went wrong it took weeks of frustrating 'live chat' to sort ...Read More
Anna A.
Germany
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 4.0
  • Support 2.0
  • Features 4.0
3.2

Ride like the wind while you still can!

Service used: Shared
I was one of those old ASO clients, there since the beginning, when this was a company that made you feel better about yourself and the world. Now, every time I have to contact them because of issues and downtime (and it has happe...Read More
Damion McKinnon
Australia
  • Reliability 4.0
  • Pricing 2.0
  • User Friendly 6.0
  • Support 2.0
  • Features 4.0
3.6

Appalling Customer Experience.

Service used: Shared
Okay firstly they billed me twice for my hosting. I completed payment in Paypal but the page errored when it tried to move me to the seller site and I was advised to go back again which resulted in an extra payment. As always with...Read More
kimbe f
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

worst company ever

Service used: Shared
Worst Hosting Company!
-No Customer support.....No Customer Support..... NO CUSTOMER SUPPORT......!!!!
-Tech Support on Live Chat are drones without the ability to help in any way, completely useless.
-My problem was that my em...Read More
Steph C
United States
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.4

AUTO RENEWALS = SCAM

This company is definitely making money by scamming customers through the automatic renewals. Why is it that the company can charge my bank card weeks before the domain's expiration/renewal pay date, but as a customer I am not abl...Read More
Martin Law
United Kingdom
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
4.4

Terrible support

Service used: Shared
I've been with ASO for 10 years. Until the last couple of years it had generally been excellent. Features and price were good, customer service and issue resolution were excellent. From the point they withdrew the ability to set a...Read More
user avatar
Another frustrated user
Do you have any suggestions? I'm thinking of moving myself.
Ridwan Choudhury
Bangladesh
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 8.0
  • Features 10
9.6

Very good experience. No downtime in last 3 months.

Service used: Shared
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpac...Read More
H. M. O.
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Scam Hosting Company, Stay Away

Service used: Shared
I regret the day I chose a small orange as a hosting company. Throughout my year's contract, I had frequent server outages and downtime, causing me to lose clients. I tried to cancel my plan 17 days before before it renewed (becau...Read More
user avatar
Stephany
I had the EXACT same experience. This company is definitely making money by scamming customers through the automatic renewals. Why is it that the company can charge my bank card weeks before the domain's expiration/renewal pay dat...Read More
Roelof Schuiling
Netherlands
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 8.0
  • Support 2.0
  • Features 8.0
6.0

Bad bad support

Service used: Shared
I raised an issue in October by chat, they said they would get back to me but didn't. I raised the issue again in a support ticket in November. It is now February and they still haven't taken appropriate action. Last response is f...Read More
Richard K
Ukraine
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.4

Avoid this hosting company

Service used: Shared
The mark of a good hosting company is not necessarily its size, but the quality of its services and customer support. A small orange horribly falls short of the mark in these two critical areas. My site was down every other week c...Read More

Typical A Small Orange Prices

Service Monthly Price Range
Shared Hosting $2.92 - $20.00 4 plans
VPS $20.00 - $150.00 8 plans
Dedicated Server $99.00 - $275.00 8 plans
The Services & Prices are taken from asmallorange.com

A Small Orange Expert Review 2017

Written by: Craig Timmins

A Small Orange Rating

  • Reliability
    8.5 / 10
  • Pricing
    8.5 / 10
  • User Friendly
    10 / 10
  • Support
    6.5 / 10
  • Features
    9 / 10
8.5
Rated by Craig Timmins

One Web Hosting Solution That You Can't Miss

A Small Orange is definitely one of those unheard of web hosting companies, but don’t let that steer you away from them, because they are offer simple and clear hosting packages. What you get with A Small Orange is uncluttered and crystal clear information that provides a reliable service to its users. Prices range from just under $3 per month for the shared hosting option and up to $100 for dedicated, and A Small Orange also offer a full refund policy.

Reliability

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8.5

Transparent About Uptime but Vague About Information

What do I say about the reliability? It’s fairly transparent but vague at the same time. By this I mean that they do offer information on uptime and data centres but don’t really go out of their way to provide historical data for uptime or in-depth information on servers etc. That’s not a massive issue though as they do guarantee 99.9% uptime with a page that shows server status details. A Small Orange also monitor their servers using CCTV, redundancy power systems which come in the form of a backup battery, and this is all powered by diesel.

Features

Compare
9

Features That Will Blow Your Mind!

There are some really good features available over at A Small Orange, and all shared hosting plans come with daily backups, an SSD driven hosting environment, and automatic script installation. However, the real selling point for me is that they offer unlimited POP3, MySQL, Mailing Lists, Email Forwarders, Sub-domains, and FTP Accounts, which is an offer that you won’t find on many hosting websites. For extra costs you can also buy more bandwidth for your plan, a premium support option, and you can also take out dedicated IP addresses for SSL sites.

Support

Compare
6.5

Support Options Let The Down

If one area of our review lets A Small Orange down its the support that they offer. It almost seems like they have been so busy perfecting every other angle of the business that they haven’t had time to bother about customer support. All of the support is outsourced, and the support workers work remotely. This can lead to a whole host of problems and what many customers have reported is that they haven’t been able to get sufficient advice or answers to some of the more technical questions. Support is 24/7/365 but live chat isn’t available over the weekend periods. You can get in contact by email and ticket system but there is absolutely no telephone support available.

  • 24/7/365 support
  • Email
  • Community Forum
  • Ticket System
  • Live chat only on during weekdays
  • Support team scattered across the USA
  • No telephone support offered

Pricing

Compare
8.5

Prices to Suit Anyone Requirements

There are a total of 5 hosting plans which range from Shared Hosting to Hybrid and Dedicated hosting, and everything in between. The prices and requirements can meet the needs of an individual or small company up to large enterprises. For the lowest paid plan you can pick yourself up a shared hosting account which can get your business up off the ground in no time. Reseller hosting starts at $15 per month whilst Business hosting and Cloud VPS hosting, both begin at $20 per month.

User-Friendly

Compare
10

One of The Best Web Hosting Sites Out There

The website itself is amazingly well designed, and everything is simply laid-out and accessible from the homepage. You can either select bundles or ‘find your perfect plan’ which lists all the plans available. There is no clutter, no needless content and images, it’s simple plain and just brilliant. CPanel comes with most plans but double check this before buying as it appears to be missing on some plans. CPanel is an excellent control panel tool for beginners and experienced users and just makes life easier when managing your site and hosting. This is one of my favourite web hosting sites to be on, I would actually say it’s a pleasure to navigate around.

Summary

A Strong Contender For One of The Best Shared Hosting Platforms

A Small Orange is a really great hosting solution for small to medium sized businesses, with the option to scale up. The user-friendly feel of the site and the clear service line-up is definitely a 10/10 for me as anyone from a basic Internet user to an advanced user can jump onto the site and feel comfortable in seconds. The plans are all nicely priced and offer some feature packed tools and options that can help you take control of your website. A refund policy and a 45-day money back guarantee are just more tempting reason to take out a hosting plan, with the only one big drawback being the lack of support.

Pros

  • User-friendly site
  • Great prices for small to large companies
  • Strong Features & Tools
  • Refund and 45-Day Money Back Guarantee

 

Cons

  • No telephone number
  • Live chat not available on weekends
  • Support staff are not located near data center
Read the full expert review Visit A Small Orange See plans & pricing

A Small Orange Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Tiny 512 MB 5 GB Unlimited $2.92
Small 5 GB 51 GB Unlimited $5.00
Medium 15 GB 153.6 GB Unlimited $10.00
Large 30 GB 512 GB Unlimited $20.00

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
1 30 GB 1 core 1 GB $20.00
2 50 GB 2 cores 2 GB $30.00
3 75 GB 2 cores 3 GB $45.00
4 100 GB 4 cores 4 GB $60.00
5 125 GB 4 cores 5 GB $75.00
6 150 GB 6 cores 6 GB $90.00
7 150 GB 8 cores 8 GB $120.00
8 200 GB 8 cores 10 GB $150.00

Dedicated Server Plans

Plan Name Space CPU RAM OS Price
Xeon E3-1220 V2 128 GB 4 x 3.10GHz 4 GB $99.00
Xeon E3-1220 V2 1 TB 4 x 3.10GHz 4 GB $99.00
Xeon E3-1230 V2 256 GB 4 x 3.30GHz 8 GB $135.00
Xeon E3-1230 V2 1 TB 4 x 3.30GHz 8 GB $135.00
Xeon E3-1270 V2 256 GB 4 x 3.50GHz 16 GB $175.00
Xeon E3-1270 V2 1 TB 4 x 3.50GHz 16 GB $175.00
2x Xeon E5-2620 512 GB 8 x 2.00GHz 32 GB $275.00
2x Xeon E5-2620 1 TB 8 x 2.00GHz 32 GB $275.00
A Free Domain is included when purchasing any hosting service from A Small Orange
Submit a A Small Orange Coupon

Server Locations

Dallas Dearborn

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