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Netcup vs InterServer

Comparison
Compared options Visit Netcup Visit InterServer
Pricing
0 hosting plans 56 hosting plans
Starting price $0.00 / month $2.50 / month
Free domain No No
Coupons No 2 coupons
User Ratings
2.5
4.4
Reliability 2.7
4.4
Pricing 3.2
4.6
User Friendly 2.2
4.4
Support 2.1
4.4
Features 2.5
4.4
User Reviews
24 reviews 386 reviews
Latest positive review
By far the best value and performance I've had
Daniel S,
9.2
I'm using their root servers (8GB DDR4 RAM) and never had any problems. The performance is just plain awesome and that one time I had a problem regarding the GDPR the support answered very fast and friendly.
To clarify, you d... More o need to have some knowledge on how to set up a server, but who is renting a server without that kind of knowledge anyways?
I never had any billing problems either. Of course you have to check the contract, but for VPS e.g. there is no minimum rental time, you can cancel the server after 10hrs of usage without any problem for example and only pay for those 10 hours.
Less
Best web hosting provider
Md Injamam Ul Islam,
10
I used many hosting services in life but what I found Interserver is totally unbelievable. Their customer service is totally amazing. They deserve more than a 5★
Latest negative review
Worst company ever - do not touch with a bargepole!
Very Disappointed,
4.0
TLDR; Pick someone else as your hosting provider and heed all the other negative reviews about this organisation. Learn from my own mistake and thoroughly do your homework. If what they offer sounds too good to be true, you c... More an bet that it is. Avoid doing business with netcup under any circumstances, no exceptions.
netcup came to me recommended as a company with excellent hosting and service. They have massively fallen short of that promise and have been an absolute nightmare to deal with. If you plan to chose them for your hosting needs, be prepared to spend an inordinate amount of time fighting about spurious charges, quibbling over semantics and waiting for delayed responses from their support team. That said, expect correspondence from them when you owe them money: your head will absolutely spin with the speed with which their email hits your inbox!
Hosting-wise the performance of their servers is reasonable but not the best that I've seen. For the most part, I've found it to be reliable although I've had lots of unresolved issues with other ISPs blocking mail originating from the netcup hosted server IP address range. And despite assurances to the contrary, this issue has never been adequately resolved by the netcup team, which is a nuisance and paints you in a very unprofessional light when you are a reseller and your own customers cannot send mail without it bouncing. If you need reliable email, route your email through a third-party.
Generally speaking, their service team is friendly although the only avenue available for support is email or calling their German support number. They do not offer a ticketing system like many of their competitors do, and email threads get very colvoluted with multiple agents providing support in varying levels of comprehendible English.
Expect most of their documentation to hit your desk in German - despite repeated requests to provide it in English. For the most part, however, Google Translate is your friend if you're prepared to put up with running everything through a translation service.
One of the biggest and most costly annoyances - and perhaps where they make up their margins on their low-cost hosting - is that payments can only be effected via a direct bank transfer or via Paypal. The former almost always results in some or other issue for which you will be charged. If you challenge or otherwise do not pay the unfair charges, expect threats of being handed over to one or collection agency. Based on other reviews, I have no doubt that they make good on their threats.
One final point and it's not something that I've ever had to deal with for any other hosting service I've purchased: if you plan to cancel any of their hosting services, be prepared to pay for a further two months. Netcup requires one full month notice and no matter how you spin this, it works out to two additional payments.
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The worst customer services ever
Ossama Salamah,
3.6
Since we migrated to Interserver.our emails are marked as spam with our recipients and I have contacted customer service several times without any solutions. I tried escalating but they don't have any escalation process. I t... More ried reaching to their leadership on LinkedIn but no one is responding. I don't recommend them at all Less
Shared Hosting
No
3 plans from $2.50 to $8.00
Under $4 No

STANDARD

$2.50 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
View STANDARD plan
Under $8 No

WINDOWS ASP.NET

$8.00 / MO
  • Space: Unlimited
  • Bandwidth: Unlimited
  • Panel: cpanel
  • Number of Sites: 25
View WINDOWS ASP.NET plan
Over $10 No No
VPS
No
46 plans from $6.00 to $160.00
Under $4 No No
Under $8 No

VPS1 - Linux

$6.00 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View VPS1 - Linux plan
Over $10 No

VPS1 - Windows

$10.00 / MO
  • Space: 30 GB
  • Bandwidth: Unlimited
View VPS1 - Windows plan
Dedicated Server
No
2 plans from $49.00 to $99.00
Under $4 No No
Under $8 No No
Over $10 No

AMD RYZEN 3600X

$99.00 / MO
  • Space: 2 TB
  • Bandwidth: Unlimited
View AMD RYZEN 3600X plan
Resellers
No
5 plans from $19.95 to $69.95
Under $4 No No
Under $8 No No
Over $10 No

RS One

$19.95 / MO
  • Space: 80 GB
  • Bandwidth: 500.02 GB
  • Panel: cpanel
View RS One plan
Data Centers
1 of 6 1 of 6
North America No Yes
Europe Yes No
Asia No No
Oceania No No
South America No No
Africa & Middle East No No
Support Services
4 of 6 3 of 6
Live Chat No No
Phone Support Yes Yes
Email Support Yes Yes
Forum Support Yes Yes
Video guides No No
Knowledgebase Yes No
CMS support
0 of 9 6 of 9
WordPress No Yes
Managed Wordpress No No
Joomla No Yes
Drupal No Yes
Magento No Yes
Fantastico No Yes
Softaculous No No
PrestaShop No Yes
Zen Cart No No
OS Support
2 of 2 2 of 2
Windows/ASP.NET Yes Yes
Linux Yes Yes
Language Support
3 of 7 5 of 7
PHP Yes Yes
Java No No
Python No Yes
Node.js Yes No
Django No Yes
Perl Yes Yes
Ruby on Rails No Yes
Database Support
3 of 3 3 of 3
MongoDB Yes Yes
MySQL Yes Yes
PostgreSQL Yes Yes
Payment Types Support
2 of 6 3 of 6
PayPal Yes Yes
Credit Card Yes Yes
Moneybookers No No
Wire Transfer No Yes
Webmoney No No
Bitcoin No No
Second

Second

Winner

Winner