Netcup Reviews and Expert Opinion

Based on 22 user reviews in 2 languages
5.1
DECENT

Customer score for Netcup

  • Reliability
    5.5 / 10
  • Pricing
    6.3 / 10
  • User Friendly
    4.4 / 10
  • Support
    4.3 / 10
  • Features
    5.0 / 10

Detailed Scores / Summary

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Paco Cleto
Switzerland
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Avoid! -- headsup German Provider Policies

They started to have critical IPv6 issues, I had to cancel my all paid in advance services because of this but unfortunately, they took it in a very bad way by suspending all my services and indeed claiming for suspensions fees.
...Read More
Jim Lahey
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Will send you to a debt collector without warning

DO NOT DEAL WITH THIS COMPANY

Had a VPS with them, it's crazy it's 2020 and they can't auto charge your card or Paypal account like any other hosting company.

Had forgetten to pay this months invoice (June 2020) and 18 days ...Read More
Paco Cleto
Paco Cleto
Same here, even after paying in advance
Peter Wagner
Switzerland
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Attention, I warned you!

Please check the other reviews too as they had the same issues! Very, very nasty company! I canceled the contract but they never sent out a confirmation (on purpose?). At the end of the quarter the just mailed me the next invoice ...Read More
Luka Gregorcic
Slovenia
  • Reliability2
  • Pricing10
  • User Friendly4
  • Support4
  • Features2
4.4

One of the worst hosting providers :D

one of the worst hosting providers i've ever had :D i mean support and everything is fast but they dont fix anything i had issues with internet and stuff and they said everything was on even tho it wasnt. Then i did speed test and...Read More

Netcup Expert Review 2020

Written by: Michael Lavnduski

Netcup Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    8.5 / 10
  • Support
    8.5 / 10
  • Features
    8 / 10
8.6
Rated by Michael Lavnduski

Expert Overview

German Hosting since 2008

Netcup has been in business since 2008 offering a variety of different web services.  They currently have about 24,000 customers from around the world.  They operate out of a datacenter located in Nuremberg, Germany, which has multiple layers of redundancy for power and network connections.  This helps to ensure your services are always available.  In addition to hosting you can get other services like DDoS protection, domain name registration, SSL certificates and more.

They offer ‘root’ hosting, which is essentially a VPS.  In addition, they have managed and umanaged servers, colocation services and more.  Their site is fairly simplistic.  When you translate it into English it can be a little hard to read in some areas, but overall they have done a good job.  If you’re looking for hosting in Germany, this is not a bad option to consider.

Uptime & Reliability

Hosting is Quite Stable

Looking at the data center configuration as well as the great hardware they use for their hosting, there is no reason to think you would ever run into any type of downtime.  They don’t seem to have an uptime guarantee that I could find, but I also couldn’t find any users complaining about downtime or other issues, so the chances are everyone will have an excellent experience.

Features

Good Quality Hosting Features

When browsing through the different hosting packages you will see that they have all the features listed clearly so you can see exactly what you are getting.  For their root server options you will get an Intel CPU core, 2-24 gigs of RAM, 40-640 gigs of SATA disk space along with optional solid state drives for most of the packages.

If you need something more powerful you can upgrade to their dedicated servers or even colocation services.  The dedicated servers are HP branded hardware with custom configuration to help ensure you are getting exactly what you need.  They have done a great job at selecting high quality servers that are still affordable for most people.

Support

Friendly Tech Support

The tech support is easy to get in touch with by submitting an email, a ticket or giving them a call on the phone.  They are available 24/7 to address any type of issue you might be having.  Their site doesn’t have very much informational or educational information on it so if you want to learn something, you will need to go to another page.

Pricing

Reasonable Price Points

The pricing is all quite reasonable no matter what package you choose.  The VPS solutions actually have a couple options that are great deals for people who just need shared hosting but want the extra control of a VPS.  If you move up to the dedicated servers they make you click to an extra page to see the price, which is a little annoying, but not a huge deal.  Overall, the prices are right where they should be for what you are getting.

User Friendly

Friendly Company with Some Issues

Their site is easy to use, but they occasionally add in extra steps that shouldn’t be there to get what you want.  In addition, their English translation of their site really isn’t that great.  You can certainly get their meaning, but it would be nice if they had it written more clearly.  Should you have to talk to their sales or tech team you will have no issues getting what you need.

Summary

Good German Hosting

For those who are targeting a German or European audience, this is a good hosting company to consider.  They have a lot to offer at a reasonable price and overall there are only some very small things to complain about.

Pros:

  • Quality Hardware
  • Excellent Data Center

Cons:

  • English version of site has some trouble
  • No real shared hosting
Read the full expert review Visit Netcup See plans & pricing

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