Netcup Reviews and Expert Opinion

Based on 16 user reviews in 2 languages
5.8
DECENT

Customer score for Netcup

  • Reliability
    6.9 / 10
  • Pricing
    6.6 / 10
  • User Friendly
    5.1 / 10
  • Support
    5.0 / 10
  • Features
    5.6 / 10

Detailed Scores / Summary

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owner of 20+ machines
Netherlands
  • Reliability10
  • Pricing10
  • User Friendly6
  • Support2
  • Features10
7.6

Service / maintenance

This is very good reliable company until they have to make maintenance on the host machines. They don't care about customers systems just shut down them hard after 5 minutes. Some machines after long time of working without reset ...Read More
Alexei Girei
Greece
  • Reliability4
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.4

Hidden charges that are then pushed to debt collection agencies

Their prices are low but when it's time to cancel, they charge you extra money (hidden charges) and then push these to debt collectors (who blackmail you) with ever increasing charges, so you end up paying 10 times more. Stay away...Read More
 
Lorenz Hundler
Lorenz Hundler
I am pretty sure they do not do this since they are based in Germany i have myself been a customer there and had a year long contract etc with them and have not experienced those things you stated.

Maybe have enough money to pa...Read More
Alexei Girei
Alexei Girei
How can you buy a service if you "dont have money to pay for it"? Let's be rational here.
It's all fun and games (that is if you don't take the weekly network outages into consideration) until you decide to cancel the service. Wh...Read More
Al Chy
Greece
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Hidden charges fraud - Stay away

I got charged extra money for services i had already requested cancellation. Then a debt collection agency started sending me threatening mail and increasing the "debt" by 10 times. Just pay a little extra for a reputable service provider - These lowlifes are cheap for a reason ^.
M. Slatjovic
Germany
  • Reliability6
  • Pricing6
  • User Friendly2
  • Support2
  • Features4
4.0

Warning about Netcup.de, criticism is punishable and they cancel your server then!

Unfortunately we have to issue a warning about Netcup.de.

Technically, the services are certainly very good... the behavior of the management, especially Mr. Preuß as owner but very questionable.Fact is that you can not deal wi...Read More
 
 

Netcup Expert Review 2019

Written by: Michael Lavnduski

Netcup Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    8.5 / 10
  • Support
    8.5 / 10
  • Features
    8 / 10
8.6
Rated by Michael Lavnduski

Expert Overview

German Hosting since 2008

Netcup has been in business since 2008 offering a variety of different web services.  They currently have about 24,000 customers from around the world.  They operate out of a datacenter located in Nuremberg, Germany, which has multiple layers of redundancy for power and network connections.  This helps to ensure your services are always available.  In addition to hosting you can get other services like DDoS protection, domain name registration, SSL certificates and more.

They offer ‘root’ hosting, which is essentially a VPS.  In addition, they have managed and umanaged servers, colocation services and more.  Their site is fairly simplistic.  When you translate it into English it can be a little hard to read in some areas, but overall they have done a good job.  If you’re looking for hosting in Germany, this is not a bad option to consider.

Uptime & Reliability

Hosting is Quite Stable

Looking at the data center configuration as well as the great hardware they use for their hosting, there is no reason to think you would ever run into any type of downtime.  They don’t seem to have an uptime guarantee that I could find, but I also couldn’t find any users complaining about downtime or other issues, so the chances are everyone will have an excellent experience.

Features

Good Quality Hosting Features

When browsing through the different hosting packages you will see that they have all the features listed clearly so you can see exactly what you are getting.  For their root server options you will get an Intel CPU core, 2-24 gigs of RAM, 40-640 gigs of SATA disk space along with optional solid state drives for most of the packages.

If you need something more powerful you can upgrade to their dedicated servers or even colocation services.  The dedicated servers are HP branded hardware with custom configuration to help ensure you are getting exactly what you need.  They have done a great job at selecting high quality servers that are still affordable for most people.

Support

Friendly Tech Support

The tech support is easy to get in touch with by submitting an email, a ticket or giving them a call on the phone.  They are available 24/7 to address any type of issue you might be having.  Their site doesn’t have very much informational or educational information on it so if you want to learn something, you will need to go to another page.

Pricing

Reasonable Price Points

The pricing is all quite reasonable no matter what package you choose.  The VPS solutions actually have a couple options that are great deals for people who just need shared hosting but want the extra control of a VPS.  If you move up to the dedicated servers they make you click to an extra page to see the price, which is a little annoying, but not a huge deal.  Overall, the prices are right where they should be for what you are getting.

User Friendly

Friendly Company with Some Issues

Their site is easy to use, but they occasionally add in extra steps that shouldn’t be there to get what you want.  In addition, their English translation of their site really isn’t that great.  You can certainly get their meaning, but it would be nice if they had it written more clearly.  Should you have to talk to their sales or tech team you will have no issues getting what you need.

Summary

Good German Hosting

For those who are targeting a German or European audience, this is a good hosting company to consider.  They have a lot to offer at a reasonable price and overall there are only some very small things to complain about.

Pros:

  • Quality Hardware
  • Excellent Data Center

Cons:

  • English version of site has some trouble
  • No real shared hosting
Read the full expert review Visit Netcup See plans & pricing

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