Bluehost has been hosting my site for 5+ years. Way back when, Bluehost provided excellent reliability and support with a gre
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at attitude. Unfortunately, this is no longer the case.
Up until tonight I never thought about changing. While Bluehost's level of service has certainly degraded over the past year, the agents were friendly enough and seemed to genuinely care about minimizing downtime. Tonight was the last straw for me. You would have thought they were the customer and I was providing the service. Oh your site is down? That sucks. We'll take a look at it and get it up as soon as possible ... could take up to 24 hrs!!!! To be fair, there are still some great agents among the many not so good ones.
I wonder if management receives the phone surveys after every call? If so, it doesn't appear they are listening!!
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