FastComet vs. TMDHosting 2019

customer service. I honestly can't compare their service to any of those guys. I don't think I've EVER waiting more than 45 seconds to chat with a tech. YEP, 45 SECONDS!!! Also, they help with everything and the things the tech can't fix gets sent via a ticket and they answer just as fast. They are AMAZING!

when you need further help, things that go beyond basic support.
For example, I have a hosting plan with a domain. Then I decided to buy an extra domain pointing to the primary. During the renew, they charged me for the secondary domain, which was already paid. I contacted their support and the answer was that the invoice was correct. They just solved the problem after a couple days.
I also renewed ID domain protection, which wasn't applied til I manually check the whois 2 months after the renewal.
I also had problems with e-mail SMTP server. They took about a month to fix the problem with their "spam bot". In the meanwhile, all registering/store/password recovery mails wasn't being sent what caused me a lot of problems.
They also sell the plans as "unmetered traffic", what isn't true in fact. They offer 30-60-90 gb on their plan, but if you don't pay attention, you will need to pay extra money for an upgrade.
Their memcache solution worked only for 2 months. I don't know why but I already asked them to turn it on about 3, 4 times before simply ignore the function and leave my website without this function.
I also asked them, when I bought the secondary domain I mentioned, to leave it working with URL masking, what never worked. The domain only worked, after many requests, as a 301 forwarding.
So I just recommend this hosting provider if you have a small website or if you gonna use it for testing purposes. If you need more than the basics from support or if you are planning to run a business with them, forget about or you gonna have a headache

and implementing acts like ROSCA - to prevent renewal billing without notice and a clear, concise way to sign up and cancel provided to the consumer. I cancelled less than 24 hours after I got notification they had billed my credit card for another year, without ever sending a notice, invoice, or even a basic email notification. Their TOS has several different sections, none of which are clear on what situations they apply to. Their TOS also says they send invoices, but doesn't clarify "when", such as if your CC is expired, if you choose monthly billing etc. With the advent of fancy computer billing systems sending clients renewal or pending payment invoices or notifications is simple and basically free. So why don't they send them, I guessing it is likely because they know people will miss the cancellation deadline, and they have another years money in hand.
So now they say too bad, so sad. We can reactivate your service and set it to expire in 2020. So they took my money and turned off the service, basically they are saying their TOS allows them to take your money and not provide the service you no longer need. Even during the chat to cancel they didn't say - ok, this cancellation will be effective in 2020 because you are 24 hours late in cancelling.
Extremely poor company policy to treat clients this way, every other provider I deal with (I am in IT, have clients at lots of different hosts) always provide invoices prior to renewals, and allow cancellations often with pro rated refunds. It is just good business.