e of my genealogy website (webtrees). My website had been migrated from another server and was running an older version of webtrees. Isela went above and beyond by manually scanning and registering the installation into Softaculous, creating backups before any changes were made, helping diagnose PHP version issues, and ensuring that the correct PHP environment was configured for the upgrade. Throughout the process, Isela responded promptly to every support ticket, provided clear explanations, and patiently helped resolve several technical challenges. Thanks to her expertise and dedication, my website was successfully upgraded from webtrees 2.0.19 to version 2.2.6 and is now running smoothly on PHP 8.3. I truly appreciate the professionalism, technical knowledge, and outstanding customer service that Isela and the Hostripples team demonstrated. Their support gave me confidence throughout the entire process and exceeded my expectations. I highly recommend Hostripples to anyone looking for reliable web hosting backed by excellent technical support. Thank you, Isela, and the Hostripples team, for your outstanding service!

ible, affecting my clients and business. Every time I contact support, they only say they are "working on it," but no real solution is provided. They are neither offering a refund nor taking responsibility for the downtime. This level of service is completely unacceptable and unprofessional. Based on my own experience, I find it difficult to understand the large number of positive reviews. My experience has been completely different, and it makes me question whether those reviews reflect the actual quality of service. I strongly advise anyone considering Hostripple to think twice before hosting with them. If anyone reading this has had a similar experience, I encourage you to file a complaint with the appropriate consumer authorities and share your experience. They do not seem serious about their customers or the services they provide.