2.2
POOR
  • User Friendly
    2.2
  • Support
    1.7
  • Features
    2.2
  • Reliability
    2.0
  • Pricing
    2.9
Write Review Visit Scaleway

Scaleway Review - Expert and User Insights by Paid Customers

A few words from Scaleway

Scaleway is cloud provider offering BareMetal and VPS SSD cloud servers starting at €2.99 /month or €0.006 / hour.
Scaleway HomePage Screenshot
Money Back: No

Pricing Range

Cloud Hosting $3.14 - $191.83

Data Centers

Andy Max

Pinned Review

Andy Max,
4.4
I really don't understand the bad reviews here, between myself and my company we have over 20 instances on Scaleway and are very happy with the service!
Sarrazin Bruno
Sarrazin Bruno from France,

Qualité de service nulle

1.0
Cette maison est la honte du web.

Serveurs non maintenus.
Assistance de niveau zéro.
"Customer Excellence Specialist"... Le titre du dernier quidam que j'ai eu en ligne. Son diplôme doit certainement être beaucoup moin reluis...Read Moreant au regard de la qualité des réponses qu'il ose faire à un client.

Si vous chercher un prestataire de service qui ne remplit pas ses obligations, qui ne répond jamais aux questions qu'on lui pose, qui abandonne ses serveurs sans aucune maintenance ou évolution.... Vous avez trouvé ce que vous cherchiez.

Pour les amateurs de fun.... Que pensez vous d'un serveurs qui est bloqué sur php 7.4 ? Là, ce n'est que la partie visible de l'arnaque...

BS
Less
George Adrian
George Adrian from Romania,

Was OK until server started dying

2.4
Prices went up by 50% since I started with them, but all was OK until I got segmentation faults all over the server.
They wouldn't change RAM nor SSD, nor would they return a one month's fee because as long as SSH works, the serv...Read Moreer is "working fine".
They also asked for an extra month of the service.. I canceled my card.. I'm not paying for I'm not using.
Less
George Ciobanu
George Ciobanu from Romania,

M1 service is good, but they want your ID to use it

3.2
The Mac M1 cloud service is good and ok in regards to pricing. However, I was only able to use it for 5 hours and then they locked my account asking for proof of identity. Please note that the identity verification was optional in...Read More the dashboard. They asked me for a photo of my ID and a selfie of me holding my ID via email (again huge concern). Never have I ever been asked for such information from Amazon, Google, Heroku, Azure etc. I was just using the M1 with Xcode and they mentioned that my account was locked due to a "potential security issue" and an "an inconsistency in your account details", therefore "for security reasons we need to identify you as the owner of the personal and banking data you have saved on this account". I asked them to kindly further explain the inconsistency that they found and they refused "Due to internal security and privacy reasons, we cannot share the detailed information that lead to this decision". Absolutely outrageous, they expect the customer to send them personal information (ID, selfie, address), and they refuse to explain why. I think they just want you to have a taste of their services and then just lock you out of your account until you provide your data, because I've seen lots of users complaining about this. Had I not saved my work, it would've been lost and kept for ransom (my personal info). So that's the end of my experience with Scaleway and will not return as a customer. Thanks!Less
Tri Nguyen
Tri Nguyen from United States,

Terrible support and communication

2.2
I signed up an account with Scaleway; I wanted to see what their services look like.
The account console login is hosted at online.net ; not at scaleway.com. Strange, but I proceeded out of curiosity.

When I first logged in; ...Read Morethey made my account inactive because my IP is in Canada; but my address is in the US. Which is good. I was on a business trip at Canada, that's why.

The next day, I came back to the US, logged in, and asked them to remove the inactive status. Here's what they replied:
___
Can you fulfil the payment method, please.
You've to add a physical credit card which is compatible with the 3D secure.
Once added, please come back to us, so we can pass it on to the team in charge.
___

Their English is not that good, as many people here also agreed.
But why, why do you ask me for a credit card? I only want to browse your servers, do some comparison first.
Maybe they didn't understand my question about inactive/active status of the account due to IP restriction?
Or maybe that's how they run their business? Get people' credit card BEFORE they can browse?

I don't feel comfortable dealing with a team that do not know how to communicate.
Less
Jens Kirk
Jens Kirk from Denmark,

2 months to investigate a simple issue

2.4
In ticket #EIMA-3700-FNXV is has so far taken support 2 months to investigate a simple issue with an error restoring from their Object Storage service using UpdraftPlus (the largest backup software for WordPress).

No progress s...Read Moreo far. They are still looking into it.

Their Object Storage server also has an SSL mismatch reported by UpdraftPlus, but it is still uncorrected.
Less
T Redon
T Redon from Albania,

Not worth it

2.2
I have been with Scaleway since more than 3 years , prices were great , started slowly getting more and more expensive without upgrading the quality , the customer support once was good and prompt , now it is just a bunch of newbi...Read Morees which delay the responses and when they respond , they dont fix anything. It was once a good company , but for new customers i would advise to go elsewhere , it is no longer worth it , i paid them thousands over years , it s just not worth the headache anymore . And the billing system sucksLess
thoven aja
thoven aja

a thieft and a very bad support

1.2
i have 1 year abstance using their service, but my account remain intact with them,
after earlier month i shock i got bill from them
after i tried login they're 4 baremetal in my account that i never used and i never create.
...Read Morei thought i got hacked

and now i tried to delete my account, but they'rs support say's i have running instance, and itry to delete then instance
they're error need permision
and i ask support to delete them for me
and its already 3 day without any action
they do it on purpose
they definitely scammer.
beware..don't touch with them
Less
Satish c
Satish c from India,

Worst hosting company ever!!!

1.6
I purchased web hosting from them and that is one of the biggest mistakes i have ever done in my blogging career.

Servers are always down. Always. On an average it's down for atleaset 8-16hours per week.
When you contact their...Read More team ofcourse where you have to pay huge amount to get premium suppor, They keep saying one thing. "Our team is working on fixing the issue. please bear with us."

I choose to go with wordpress. Their admin panel is pure shit. No php selection option. No file manager. Nothing. You have to do everything from your FTP account.

My worst experience was customer service. They take atleast 3- 4 hours to respond.
Now here comes the intersting part. You ask them any question. Their reply

Me: I have trouble accessing FTP account.
Their team: Its working fine for us. figure out yourself.

Me: I have issue with files not getting uploading.
Them: We are not webmasters. So contact freelancers.

Me: I have problem installing wordpress!
Them: We are not webmaster.

Me: Your php version is way too old. please upgrade to latest.
Them: That is you get for what you paid.

Me: your auto ssl is breaking most of them and i am using cloudflare's free ssl
Them: That's not our problem.

All these conversations have happened at different occasions.
I left them in 2 months.

Due to more down time. My traffic has fallen from 2,50000 to 75,000.

Please stay away from them.
Less

Expert Review

Michael Levanduski
Michael Levanduski
Expert Hosting Writer & Tester

Expert Overview

Easily Scaleable Hosting Solutions

Scaleway is a high quality hosting and data storage company.  They use cloud based technology to help provide great user experiences for all their customers.  One of the things they are best known for is the fact that they can add and configure resources in just seconds to any hosting package you happen to need.  This is great for growing sites or companies that are looking to keep up with the heavy demand of their customers.

They use bare metal servers with solid state drives for the fastest response times possible.  They also allow you to be billed either monthly or hourly, which is a good option for certain types of businesses that don’t really need 24/7 service.  While all their packages use cloud hosting, they do offer dedicated servers and VPS solutions to help make it easier to understand.

Overall this is an excellent hosting provider that has high end hosting solutions and much more for any company looking for a great experience.

8.6

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    9

  • Support
    8.5

  • Features
    8

  • Reliability
    9

  • Pricing
    8.5

Uptime & Reliability

Excellent Reliability for Hosting & Storage

When using this company for hosting you will have a 99.9% uptime guarantee, which is in line with industry averages.  In almost all cases, however, the uptime is likely to be much higher than that.  They use solid state drives, which adds to the stability of their hosting.  In addition they use high quality cloud technologies to further minimize any down time. No matter what hosting package you choose, or what type of data storage you need, this company will have it up and available for you at all times.

Features

Lots of Impressive Features

The feature list with this company is quite impressive.  You’ll get solid state drives, 200Mbit per second internet bandwidth and 1 gig per second internal bandwidth.  You also get flexible IP addresses, clear system resources, the ability to grow your package any time you need additional resources and much more.

Whether you are looking for an entry level VPS or a high end dedicated server, you can get it all with this company.  They also offer dedicated online storage.  Many companies today are taking advantage of cloud based data backup, which is an excellent and affordable way to keep your data safe.  Whether you need hosting or storage, Scaleway is able to meet your needs.

Support

Effective Tech Support

If you run into any trouble with your hosting, Scaleway will be there to assist.  They have high quality technical staff who are able to get everything up and working without any delay.  They will be happy to answer questions and explain how things work should you need it.  While there is some documentation on their site, it really isn’t too much so if you are looking to learn how to fix issues with your hosting from their site, you may be disappointed.

Pricing

Competitive Pricing

The price points with this company are all quite reasonable.  You can start out as low as 2.99 Euros per month while still getting 4 dedicated ARM cores, 2 gigs of memory, 50 gigs of RAM and more.  The prices then go up from there to 23.99 per month for higher end packages.  No matter which package you want, you’ll be more than satisfied with the overall level of hosting or data storage you are able to get.

User Friendly

Simple User Interfaces

Setting up an account with this company is quite easy.  Once you have everything established you can get in to your control panel and make changes or updates as needed.  Overall everything is quite simple to use, which is great for most users.  Their customer service and technical support staff are all very friendly and will help you to get whatever you need if you are running into trouble or having questions.

Summary

Overall Excellent Hosting

You’ll have a great experience with this company if you choose them for hosting.  They have been providing a great user experience.  They have been around a long time and know how to keep their systems up to date and effective for their users.  Whether you’re running a small site or something larger, you’ll find what you need.

Pros:

  • Solid state Drives
  • Affordable Prices
  • 99.9% Uptime Guarantee

Cons:

  • No Shared Hosting

 

Scaleway Prices, Plans & Features - 2023

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
C1 50 GB 4 cores 2 GB Unlimited $3.14 2.7 Details
C2S 50 GB 4 cores 8 GB Unlimited $12.61 2.6 Details
C2M 50 GB 8 cores 16 GB Unlimited $18.92 2.2 Details
C2L 300 GB 6 cores 32 GB Unlimited $25.23 1.2 Details
X64-2GB 50 GB 2 cores 2 GB Unlimited $3.14 2.2 Details
X64-4GB 100 GB 4 cores 4 GB Unlimited $6.30 1.6 Details
X64-8GB 200 GB 6 cores 8 GB Unlimited $10.51 1.3 Details
X64-15GB 200 GB 6 cores 14.6 GB Unlimited $26.63 2.2 Details
X64-30GB 400 GB 8 cores 29.3 GB Unlimited $53.28 1.6 Details
X64-60GB 700 GB 10 cores 58.6 GB Unlimited $95.82 2.2 Details
X64-120GB 1000 GB 12 cores 117.19 GB Unlimited $191.83 2.2 Details

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