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2.4
POOR
  • User Friendly
    2.1
  • Support
    2.1
  • Features
    2.4
  • Reliability
    2.8
  • Pricing
    2.6
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WebFaction Reviews and Expert Opinion

Pricing Range

Shared Hosting $10.00
Cloud Hosting $30.00 - $240.00

Data Centers

Scott Clements

Pinned Review

Scott Clements,
4.8
This is where other and myself have difficulty with their services....There isn't a great way to know what size server package you need for websites. I started with the basic package and had numerous ...Read Moreproblems with the sites going down. The fact is...my server choice was too low for what I needed. It is no different than having a computer with 1 GB of RAM and it sucking. If you need any kind of performance, you need to start with a minimum of 4 GB of RAM (currently the $30 package) and it will run 10 Rails Applications easy. Stop being cheap and thinking you deserve better!! Now the best thing about Webfaction is emails. I have had little to no problem with email accounts working and not having to pay $5 per email is a HUGE cost savings for reliable email accounts. I host 33 Rails websites for $60 including over 100 emails accounts and there is no where more reliable than Webfaction.Less

Reviews

James Marks
James Marks from United States,

Terrible Support and Service

1.6
Absolutely terrible. I have been using Webfaction since 2009. It has slowly gotten worse over time-

I got an alert that there was an issue with my account - I looked into it and it was something well beyond anything I understo...Read Moreod and it wasn't even related to any of my web apps, so it really seems to be an issue on their end.

When I asked for help, they told me to hire a web developer to fix it.... It wasn't an issue that was even close to touching one of my websites.

I have office 365 for one of my clients passing through the email and I'm not quite sure how to set that up myself- but as soon as I can figure out how to migrate it to a new host- I am done with webfaction. I can go somewhere else for half of what I pay for webfaction anyway-

Stay Away from webfaction or who they just sold out to.
Less
John B
John B from United States,

2021. Webfaction is done.

1.8
They're a sinking ship and there are so many better options out there. Don't use Webfaction. Their customer service is completely hands off. Their servers have terrible perfomance. There are so many better options out there.
Bob Robertson
Bob Robertson from United States,

HORRIBLE SUPPORT

1.6
HORRIBLE SUPPORT. Only offer tickets so you have to wait for response, sometimes it is minutes sometimes hours. If you have an emergency you're stuck waiting. But worst of all is they are EXTREMELY hands off on helping with certai...Read Moren issues like updating PHP or other items. So if you are not 100 percent tech person you are in trouble. They are Extremely disappointing, I could not run away fast enough.Less
Shannon Graham
Shannon Graham from Canada,

Happy since 2012

4.4
I like how easy WebFaction is to use as a developer. They make it easy to set up databases users and email addresses through their web interface without throwing too many options in your face at once, and it's also easy to control...Read More stuff through the command line if you're comfortable with that. Lots of good integrations too.Less
Jen Kumar
Jen Kumar from India,

Webfaction was good, but now is bad

1.6
I've been on Webfaction's shared hosting plan from 2013 when they were owned by private entity and hosted the servers with Softlayer datacenter. But at the end of 2017 they got acquired by Godaddy and moved to HEG's St.Louis data ...Read Morecenter and the new servers are just awful. They go down atl east 2-3 times a week! Webfaction uses Ngnix as reverse proxy and many a times my sites were automically fall out from their configuration files - the result - blank pages. I had to open support department to get the things right. Webfaction does not use HTTP2, neither litespeed server or mariadb! They use the heavy and slow Apache server. The reliability of their servers has fallen down. They increase pricing from $8 to $10 per month for a shared web hosting plan. But you don't get a dedicated IP or control panel or access to backups. Their support is good.Less
Scott Clements

Other Reviews Are Misleading

4.8
This is where other and myself have difficulty with their services....There isn't a great way to know what size server package you need for websites. I started with the basic package and had numerous problems with the sites going ...Read Moredown. The fact is...my server choice was too low for what I needed. It is no different than having a computer with 1 GB of RAM and it sucking. If you need any kind of performance, you need to start with a minimum of 4 GB of RAM (currently the $30 package) and it will run 10 Rails Applications easy. Stop being cheap and thinking you deserve better!! Now the best thing about Webfaction is emails. I have had little to no problem with email accounts working and not having to pay $5 per email is a HUGE cost savings for reliable email accounts. I host 33 Rails websites for $60 including over 100 emails accounts and there is no where more reliable than Webfaction.Less
Federico Tomassetti
Federico Tomassetti from Italy,

I have been a customer since 2009. They are awful.

1.6
I have been a long term customer (over 8 years now!) and they are... extremely poor.
Imagine your website going down like 30 times per day for a week and they basically refusing to do anything to correct the situation.
Just answ...Read Moreering "in this moment is up" or "we will look into it". Imagine this kind of behavior going on for months.
Of course I moved my important websites elsewhere and kept it for minor things. At some point they made me migrate to another server instead of correcting the issue with someone causing an overload. And now the same thing is happening, they are not helping in any way, just wasting my time.

AVOID THEM AT ALL COST! SAVE YOURSELF!
Less
James Mark
James Mark,
I have also been a customer since 2009 and I feel the same way-

I am a bit trapped with the # of sites I have on their services and needing time to migrate them but I absolutely must get away from them.
Francisco Valencia
Francisco Valencia from Spain,

A very slow server to work, expensive and difficult to use

2.2
If migrations were not so hard, I would change my hosting provider right away. In fact, right now the server is down for some hours. I pay more than 150$ per year for a service without any dedicated IP or server, but for a very slow one.
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Great web hosting focused specifically on app developers

WebFaction is a hosting provider that focuses their marketing and features primarily toward application developers.  While they can host any type of website, most of the added benefits will be lost on those who don’t work in the development world.  Things like one click app installs, the ability to run many tools such as Python, Ruby and others and much more really makes them a logical choice for those in this niche.

They also have data centers in the US, Europe and Asia, so you can have your apps hosted where your primary audience is.  This is especially important for the many apps that are being developed that require rapid response times.

Overall, this is a good hosting company for all websites and a great one for anyone looking to host their web apps online.

Read More
8.6
SUPERB!
Rated by Michael Lavnduski
  • User Friendly
    9
  • Support
    8
  • Features
    8
  • Reliability
    10
  • Pricing
    8

Uptime & Reliability

Great reputation for stable hosting

While they don’t advertise any set uptime guarantee or anything similar, they do have an excellent reputation for stable hosting.  Everywhere that I looked (social media sites and other reviews) people commented on how reliable they are.  This is likely because of the fact that they are so targeted in what type of hosting they provide.  This allows them to manage configuration options based specifically on app developers.

Features

Extensive features focused specifically on app developers

There are many features available for app developers.  Their long list lays out exactly what you get, how much extra it will cost (many are free) and how to use it.  They also have 512mb of application ram for developers who need it. This ram can be upgraded if necessary.

Some of the most important features include control over DNS records, access to many server side scripts, full SSH access and more.  You can also install Django, Rails, WordPress, Redmine and over a dozen other types of software in just one click, which will make it extremely easy for developers to manage their apps.

Support

Little information available about their support

WebFaction doesn’t really focus on their support services in their marketing, and little has been written or said about it by current or former customers.  They do have a ticketing system that is used to report issues, but beyond that there is basically nothing out there on it.  This could certainly be considered to be a good thing, since it is also an indication that very few people have run into issues where they needed help desk support.

Pricing

Affordable hosting for what you get

There are 1 managed shared hosting package which is $10/month, and 4 levels of managed cloud hosting packages ranging from $30/month to $240/month. All of these plans are on CentOS7 servers with SSD storage, and are available on servers located in the US, EU, and Singapore.

Summary

Great niche hosting option for any app developers

Like many niche hosting sites, this one offers excellent services for their target audience.  They also have good general hosting options, which is nice for app developers who also want to run a general website. Even non-app developers can, of course, put their sites up on this platform and will likely enjoy great service.

Pros:

  • Very focused web hosting
  • Extensive list of features for app developers
  • Strong reputation for reliability
  • Locations around the world

Cons:

  • If you're not an app developer, this hosting company is not ideal

 

 

WebFaction Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
SHARED 100 GB 1 TB cPanel Unlimited $10.00 5.3 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Cloud 1 45 GB 1 core 4 GB 2 TB $30.00 3.6 Details
Cloud 2 90 GB 4 cores 8 GB 3 TB $60.00 4.8 Details
Cloud 3 180 GB 6 cores 12 GB 4 TB $120.00 4.8 Details
Cloud 4 360 GB 8 cores 24 GB 5 TB $240.00 4.8 Details

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