WebFaction Reviews and Expert Opinion

Based on 9 user reviews in 1 language

Customer score for WebFaction

  • Reliability
    5.6 / 10
  • Pricing
    5.1 / 10
  • User Friendly
    4.2 / 10
  • Support
    4.2 / 10
  • Features
    4.7 / 10

Detailed Scores / Summary

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James Marks
James Marks
United States
  • Reliability6
  • Pricing4
  • User Friendly2
  • Support2
  • Features2

Terrible Support and Service

Service used: Shared - SHARED
Absolutely terrible. I have been using Webfaction since 2009. It has slowly gotten worse over time-

I got an alert that there was an issue with my account - I looked into it and it was something well beyond anything I understo...Read More
John B
John B
United States
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features6

2021. Webfaction is done.

Service used: Cloud - Cloud 1
They're a sinking ship and there are so many better options out there. Don't use Webfaction. Their customer service is completely hands off. Their servers have terrible perfomance. There are so many better options out there.
Bob Robertson
Bob Robertson
United States
  • Reliability8
  • Pricing2
  • User Friendly2
  • Support2
  • Features2


Service used: Shared
HORRIBLE SUPPORT. Only offer tickets so you have to wait for response, sometimes it is minutes sometimes hours. If you have an emergency you're stuck waiting. But worst of all is they are EXTREMELY hands off on helping with certai...Read More
Shannon Graham
Shannon Graham
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support10
  • Features6

Happy since 2012

Service used: Shared
I like how easy WebFaction is to use as a developer. They make it easy to set up databases users and email addresses through their web interface without throwing too many options in your face at once, and it's also easy to control...Read More
Jen Kumar
Jen Kumar
  • Reliability4
  • Pricing2
  • User Friendly4
  • Support4
  • Features2

Webfaction was good, but now is bad

Service used: Shared - SHARED
I've been on Webfaction's shared hosting plan from 2013 when they were owned by private entity and hosted the servers with Softlayer datacenter. But at the end of 2017 they got acquired by Godaddy and moved to HEG's St.Louis data ...Read More

Typical WebFaction Prices

Service Monthly Price Range
Shared Hosting $10.00 1 plans
Cloud Hosting $30.00 - $240.00 4 plans
The Services & Prices are taken from www.webfaction.com

WebFaction Expert Review 2021

Written by: Michael Lavnduski

WebFaction Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    8 / 10
Rated by Michael Lavnduski

Expert Overview

Great web hosting focused specifically on app developers

WebFaction is a hosting provider that focuses their marketing and features primarily toward application developers.  While they can host any type of website, most of the added benefits will be lost on those who don’t work in the development world.  Things like one click app installs, the ability to run many tools such as Python, Ruby and others and much more really makes them a logical choice for those in this niche.

They also have data centers in the US, Europe and Asia, so you can have your apps hosted where your primary audience is.  This is especially important for the many apps that are being developed that require rapid response times.

Overall, this is a good hosting company for all websites and a great one for anyone looking to host their web apps online.

Uptime & Reliability

Great reputation for stable hosting

While they don’t advertise any set uptime guarantee or anything similar, they do have an excellent reputation for stable hosting.  Everywhere that I looked (social media sites and other reviews) people commented on how reliable they are.  This is likely because of the fact that they are so targeted in what type of hosting they provide.  This allows them to manage configuration options based specifically on app developers.


Extensive features focused specifically on app developers

There are many features available for app developers.  Their long list lays out exactly what you get, how much extra it will cost (many are free) and how to use it.  They also have 512mb of application ram for developers who need it. This ram can be upgraded if necessary.

Some of the most important features include control over DNS records, access to many server side scripts, full SSH access and more.  You can also install Django, Rails, WordPress, Redmine and over a dozen other types of software in just one click, which will make it extremely easy for developers to manage their apps.


Little information available about their support

WebFaction doesn’t really focus on their support services in their marketing, and little has been written or said about it by current or former customers.  They do have a ticketing system that is used to report issues, but beyond that there is basically nothing out there on it.  This could certainly be considered to be a good thing, since it is also an indication that very few people have run into issues where they needed help desk support.


Affordable hosting for what you get

There are 1 managed shared hosting package which is $10/month, and 4 levels of managed cloud hosting packages ranging from $30/month to $240/month. All of these plans are on CentOS7 servers with SSD storage, and are available on servers located in the US, EU, and Singapore.


Great niche hosting option for any app developers

Like many niche hosting sites, this one offers excellent services for their target audience.  They also have good general hosting options, which is nice for app developers who also want to run a general website. Even non-app developers can, of course, put their sites up on this platform and will likely enjoy great service.


  • Very focused web hosting
  • Extensive list of features for app developers
  • Strong reputation for reliability
  • Locations around the world


  • If you're not an app developer, this hosting company is not ideal



Read the full expert review Visit WebFaction See Plans & Pricing

WebFaction Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
SHARED 100 GB 1 TB $10.00 5.3

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
Cloud 1 45 GB 4 GB 2 TB $30.00 3.6
Cloud 2 90 GB 8 GB 3 TB $60.00 4.8
Cloud 3 180 GB 12 GB 4 TB $120.00 4.8
Cloud 4 360 GB 24 GB 5 TB $240.00 4.8
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