Site5 Reviews and Expert Opinion

Based on 62 reviews in 4 languages
4
POOR

Customer score for Site5

5
10
SUPERB!
4
0
Good
3
2
DECENT
2
16
POOR
1
34
STAY AWAY

Detailed Scores / Summary

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Juan E.
United States
  • Reliability 8.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 8.0
  • Features 4.0
5.2
NEW

Poor SSL Support

Service used: Shared
After chatting with support for 3 hours because the SSL cert I purchased from them wasn't working, they tell me I need a dedicated IP to have it work. That's some BS, how does no one in the support team now this. I should have known when they have absolutely no interface to manage SSL certs.
Alvin Tan
Singapore
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
3.6
NEW

Don't signup with site5 ever

Service used: Shared
Terrible support. Leaves you hanging with standard replies they escalate with your issues. It took them easily 12-24hrs to reply and problem still not resolved.My website is locked up due to malicious file which is a JPG. They are...Read More
 
Jesse Conover
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

This company will steal from you

Service used: Resellers
After they accidentally shut down a website and offered incompetent support, I decided to transfer my domain from site5. They now wont refund me, they will only offer a "credit" which I will never use considering how awful their service is.
 
Dany Alicaba
Philippines
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

F*** this company!

Service used: Resellers
They could not handle newsblog website. Their resources is very limited, our boss got piss of because our newsblog website always get crashed due to high visit. Also on their reseller plan, you cannot open your wordpress dashboard...Read More
pat veds
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Do Not use

Service used: VPS
they suck. they don't care about their customers and they destroyed my business. It feels so good to help ruin them after what they did to me.
user avatar
Keith shook
Same here down time is horrible, support sucks, seems they are trying to put us out of business too. Do not use!!
Alfred Long
Japan
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Service has plummeted - no one "responsible"

Service used: Shared
These guys used to be the best. NOW - UGH.
They
1) Billed me for a renewal weeks in advance (I got a receipt after the fact - NOT an invoice!)
2) Increased and billed the fixed price renewal without agreement!
3) When I decide...Read More
Franz Israel
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

TERRIBLE SERVICE

Service used: Shared
We have been with site5 for almost 8 years and have several accounts but is about time to move on. Their support takes forever and absolutely incompetent. We had a site down for over 24 hours, dozens of interactions and still noth...Read More
 
Marion Lynk
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

A Total disgrace

Service used: Resellers
I have been a customer with Site 5 for nearly ten years. I used their backstage area to manage domains for myself and my clients ( I built a few websites for customers) as well as family members and friends who needed help organis...Read More
Ryan Vickerman
United States
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

-5 Stars on Support

Service used: VPS
DON'T HOST WITH THEM...NO MATTER WHAT!

Been with them for almost 5 years...time to move on. They got bought by Endurance International Group July of 2016. SInce then, their support takes forever and absolutely incompetent. Lite...Read More
Besim Zenelaj
Serbia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Bad support and billing

Service used: Shared
I had Site5 since 2 years and I was pleased by their service on my first year. I was using their best packet (SiteHost turbo). I wasn't using the hosting service to the extreme so I didn't see any problems. In the second year the ...Read More

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting $4.95 - $11.95 3 plans
VPS $55.00 - $325.00 7 plans
The Services & Prices are taken from www.site5.com

Site5 Expert Review 2017

Written by: Idan Cohen

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Idan Cohen

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Compare
4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Compare
4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Unlimited Unlimited Unlimited $4.95
Unlimited Unlimited Unlimited $8.95
Unlimited Unlimited Unlimited $11.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
50 GB 2 cores 1 GB $55.00
75 GB 2 cores 1.5 GB $80.00
100 GB 4 cores 2 GB $105.00
155 GB 4 cores 3 GB $150.00
200 GB 4 cores 4 GB $170.00
300 GB 4 cores 6 GB $250.00
400 GB 8 cores 8 GB $325.00
A Free Domain is included when purchasing any hosting service from Site5
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45 day satisfaction guarantee with full money back.

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