Site5 Reviews and Expert Opinion

Based on 55 reviews in 3 languages
4.1
POOR

Customer score for Site5

  • Reliability
    4.0 / 10
  • Pricing
    4.6 / 10
  • User Friendly
    4.1 / 10
  • Support
    3.5 / 10
  • Features
    4.4 / 10

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Franz Israel
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

TERRIBLE SERVICE

Service used: Shared
We have been with site5 for almost 8 years and have several accounts but is about time to move on. Their support takes forever and absolutely incompetent. We had a site down for over 24 hours, dozens of interactions and still noth...Read More
 
Marion Lynk
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

A Total disgrace

Service used: Resellers
I have been a customer with Site 5 for nearly ten years. I used their backstage area to manage domains for myself and my clients ( I built a few websites for customers) as well as family members and friends who needed help organis...Read More
Ryan Vickerman
United States
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

-5 Stars on Support

Service used: VPS
DON'T HOST WITH THEM...NO MATTER WHAT!

Been with them for almost 5 years...time to move on. They got bought by Endurance International Group July of 2016. SInce then, their support takes forever and absolutely incompetent. Lite...Read More
Besim Zenelaj
Serbia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Bad support and billing

Service used: Shared
I had Site5 since 2 years and I was pleased by their service on my first year. I was using their best packet (SiteHost turbo). I wasn't using the hosting service to the extreme so I didn't see any problems. In the second year the ...Read More
Victor Listado
Canada
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
4.0

3 Days to fixed their DNS? Site5 you got to be kidding

Service used: Shared
My hosted websites with Site 5 were migrated (without letting me know) from a Vancouver server to one in Toronto. I picked to be hosted in Vancouver for geographic reasons so now my users are going to experience higher delays.
Th...Read More
Sam Walker
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

If you use then LEAVE, if you don't STEER CLEAR

Service used: Shared
Used Site5 for 1 month short of 10 years. For most of that time they were excellent - great value, with excellent customer service. Then 2 years ago they became one of the worst companies I've ever had to deal with.

My sites st...Read More
J. Marshall
United States
  • Reliability 6.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2

Absolute Worst Customer Service Ever

Service used: Shared
Automatic debits stopped without notice, so I had to manually pay my bill each month. Then they started again without notice, this time billing me twice. When I called they disconnected their number and only do chat service. Do yo...Read More
Ronald Hermida
Spain
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst customer service you can imagine and you can't speak to anyone because they no longer have phone support!

My website was suspended because someone hacked my account and I was not notified. No phone support so all is done through chat and 6 times I was told that they would handle the problem and e-mail me and never heard from anyone. C...Read More
William Z
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst ever hosting, Just run ASAP!

Service used: Shared
2 of my websites were hacked and down for 8 days. I chat with the support 8 days ago and they put the ticket to High priority. But until today (8 days later), there are no single line update on the ticket nor fix the hacked websit...Read More

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting $4.95 - $11.95 3 plans
VPS $55.00 - $325.00 7 plans
The Services & Prices are taken from www.site5.com

Site5 Expert Review 2017

Written by: Idan Cohen

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Idan Cohen

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

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4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

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4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
hostBasic Unlimited Unlimited Unlimited $4.95
hostPro Unlimited Unlimited Unlimited $8.95
hostPro + Turbo Unlimited Unlimited Unlimited $11.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS2 50 GB 2 cores 1 GB $55.00
VPS3 75 GB 2 cores 1.5 GB $80.00
VPS4 100 GB 4 cores 2 GB $105.00
VPS5 155 GB 4 cores 3 GB $150.00
VPS6 200 GB 4 cores 4 GB $170.00
VPS7 300 GB 4 cores 6 GB $250.00
VPS8 400 GB 8 cores 8 GB $325.00
A Free Domain is included when purchasing any hosting service from Site5
Submit a Site5 Coupon

Server Locations

Dallas Boston Provo Montreal Toronto Vancouver Sao Paulo London Amsterdam Bucharest... More
45 day satisfaction guarantee with full money back.

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