Site5 Reviews and Expert Opinion

Based on 36 reviews in 1 language
5
DECENT

Customer score for Site5

  • Reliability
    4.9 / 10
  • Pricing
    5.4 / 10
  • User Friendly
    5.0 / 10
  • Support
    4.2 / 10
  • Features
    5.4 / 10

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Site5 User Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Drea Leed
United States
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.8
NEW

Zero support, zero reliability

Service used: Shared
I host several domains on Site5.com, most of them drupal or wordpress-based. One particular page uses a graphics library to generate on-the-fly dynamic graphics patterns. It gets @10,000 hits a month and is the most popular page o...Read More
Harold Engstrom
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Site5 - not the place to go if you want reliability and support

Service used: Shared
Yet another site outage - this time Site5 says were are responsible for our WordPress site's theme spontaneously corrupting. Not likely: we didn't update the site and running websites don't spontaneously corrupt. Our website is cr...Read More
user avatar
Anthony Alioto
Hello Harold
Read your site5 comments. I too will leave their rudderless ship.
Daniel Sonnenfeld
United States
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
4.4

Ineffective support — stay away

Service used: Shared
Been a user since 2009, and in the last year service deteriorated, with servers being hacked and ineffective — online only — support and no way to see the ongoing resolution details on support tickets.
JOY joy
Israel
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.4

DO NOT GET NEAR!!!! DO NOT USE!!!!

Service used: Shared
Since they changed hands Site5 is no longer the excellent service it used to be. Chat reps have no technical knowledge and only answer pre-written lines with bad response time (some times they don't even answer at all for hours). ...Read More
Mandy Nagel
United States
  • Reliability 4.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.2

DO NOT USE SITE5

Service used: Shared
I requested a restore from backup. It took 10 days and 4 chat sessions for them to complete the restore. Unfortunately, they only keep backups for 7 days. The restore was with the bad code. Not acceptable!
Francisco Seguí
Spain
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
3.2

Support service as if they were EIG. Ooops, they are!

Service used: Shared
The typical story: it should to be good but since it was bought by a big one (EIG) don't expect thinks to work and in no way expect to have any useful nor quick support. 100% frustrating.

Tip: chat is useless and helpless, it w...Read More
Mansoor Arif
Canada
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Site from Awesome to Host from Hell

Service used: Resellers
Site5 was the best hosting company. I had a reseller plan with them for 14 years and never ever even looked around for other providers, plans or price because their service was simply flawless and their support was awesome. Then l...Read More
user avatar
geseth
Hi Mansoor - who did you end up moving to? I'm having the same issues, support is desperately slow to respond/react, so much so that I'm thinking about leaving Site5 too. Thanks
Lisa-Marie Karvonen
Finland
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Used to be awesome. Now it's awful.

Service used: VPS
Don't go near this hosting with a barge pole. Like many of the others on here I used to recommend it to everyone including my granny's cat. Then it was bought over and became a huge stinky pile of poo. You can see the different if...Read More
user avatar
Predrag Alimpic
Couldn't agree with you more: We were with Site5 for 5 years and we where very happy with it until they recently sold out. From best to worse over night.
Jarod Thornton
United States
  • Reliability 8.0
  • Pricing 6.0
  • User Friendly 6.0
  • Support 2.0
  • Features 8.0
6.0

Terrible Service (Overall)

Service used: VPS
I've been with Site5 since early 2012 and it was absolutely perfect for my needs. When EIG acquired Site5 last year I noticed some changes that negatively impacted customer service and made it impossible to resolve basic issues wi...Read More
Dan Kir
United States
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 8.0
  • Support 2.0
  • Features 6.0
4.8

Horrible Customer Service & Major Downtime

Service used: Shared
I have had my hosting with Site5 for more than 15 years but will be moving on. It has gotten to the point where I have hours of downtime daily. I open tickets and they go weeks with no response. I can reach someone in chat who imm...Read More

Typical Site5 Prices

Service Monthly Price Range
Shared Hosting $4.95 - $11.95 3 plans
VPS $55.00 - $325.00 7 plans
The Services & Prices are taken from www.site5.com

Site5 Expert Review 2017

Written by: Ran Greenberg

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Ran Greenberg

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Compare
4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Compare
4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>

Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Price
hostBasic Unlimited Unlimited $4.95
hostPro Unlimited Unlimited $8.95
hostPro + Turbo Unlimited Unlimited $11.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS2 50 GB 2 cores 1 GB $55.00
VPS3 75 GB 2 cores 1.5 GB $80.00
VPS4 100 GB 4 cores 2 GB $105.00
VPS5 155 GB 4 cores 3 GB $150.00
VPS6 200 GB 4 cores 4 GB $170.00
VPS7 300 GB 4 cores 6 GB $250.00
VPS8 400 GB 8 cores 8 GB $325.00
A Free Domain is included when purchasing any hosting service from Site5
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Server Locations

Dallas Boston Provo Montreal Toronto Vancouver Sao Paulo London Amsterdam Bucharest... More
45 day satisfaction guarantee with full money back.

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