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Site5 Reviews and Expert Opinion

Based on 29 reviews in 1 language
5.5
DECENT

Customer score for Site5

  • Reliability
    5.4 / 10
  • Pricing
    5.9 / 10
  • User Friendly
    5.7 / 10
  • Support
    4.8 / 10
  • Features
    5.8 / 10

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Site5 Users Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Lisa-Marie Karvonen
Finland
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0
NEW

Used to be awesome. Now it's awful.

Service used: VPS
Don't go near this hosting with a barge pole. Like many of the others on here I used to recommend it to everyone including my granny's cat. Then it was bought over and became a huge stinky pile of poo. You can see the different if...Read More
Jarod Thornton
United States
  • Reliability 8
  • Pricing 6
  • User Friendly 6
  • Support 2
  • Features 8
6.0

Terrible Service (Overall)

Service used: VPS
I've been with Site5 since early 2012 and it was absolutely perfect for my needs. When EIG acquired Site5 last year I noticed some changes that negatively impacted customer service and made it impossible to resolve basic issues wi...Read More
Dan Kir
United States
  • Reliability 2
  • Pricing 6
  • User Friendly 8
  • Support 2
  • Features 6
4.8

Horrible Customer Service & Major Downtime

Service used: Shared
I have had my hosting with Site5 for more than 15 years but will be moving on. It has gotten to the point where I have hours of downtime daily. I open tickets and they go weeks with no response. I can reach someone in chat who imm...Read More
Alassani Fousseni
Finland
  • Reliability 4
  • Pricing 6
  • User Friendly 6
  • Support 2
  • Features 6
4.8

Poor Services and customer services

 
Service used: Shared
I really started hosting my websites with them and after something called upgrade, the whole stuffs messed up..I open tickets about a month now..none has been replied...Anytime i want to install WordPress, I had to chat with them(...Read More
Dino Cairn
United Kingdom
  • Reliability 2
  • Pricing 4
  • User Friendly 2
  • Support 2
  • Features 2
2.4

Was great now awful

Service used: Shared
In my opinion.... It's best to avoid all EIG owned hosting companies. Bad reviews are common amongst them all.

I won't explain the problems with site5 as so many have done this for me already... but they're right.

The proble...Read More
Mr B Warned
United Kingdom
  • Reliability 2
  • Pricing 4
  • User Friendly 2
  • Support 2
  • Features 2
2.4

Once good, now awful. Don't use.

Service used: VPS
Yep they got bought by EIG and now have terribly unreliable and slow servers, non functioning control panels, rude and obstructive and tech support that only resemble ninjas in the way they never seem to be there. Ticket wait time...Read More
Paul Site5Sucks
United Kingdom
  • Reliability 2
  • Pricing 6
  • User Friendly 2
  • Support 2
  • Features 6
3.6

Site5 Are Useless

 
Service used: Shared
Actually they are now worse than useless.

They weren't always this bad. I have been a customer of their's since 2007 and it's only recently I ran into problems with them. These problems:

1) All my sites are down.
2) I can't...Read More
Ben Waters
Australia
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

Pathetic. Terrible. Stop. Stay Away. Do Not Use.

Service used: Resellers
5 Weeks Open Ticket. No Replies. Been A Customer For Over 5 Years. 2 Hours Ticket Replies Now Over 400 Hours. Read Reviews Everywhere. No One In THeir Right Mind Would Go There Now.
Cody James
Canada
  • Reliability 2
  • Pricing 2
  • User Friendly 2
  • Support 2
  • Features 2
2.0

I EMPLORE YOU. AS A CURRENT CUSTOMER OF SITE 5. DO NOT USE THEIR SERVICES! THEY'RE GARBAGE.

 
Service used: Shared
Their service has gone into a black hole, not down hill, not slightly worse, literally it's gone, it's useless, they're no good anymore, you will waste your money and need another provider if ANY of their services have issues, whi...Read More
Stavros Zacharias
Cyprus
  • Reliability 2
  • Pricing 4
  • User Friendly 2
  • Support 2
  • Features 4
2.8

Site5 quality and reliability is going downhill. I do not recommend it.

Service used: Resellers
Site5 used to be an excellent hoster.

Since early last September Site5's server uptime and support have been terrible. I've got the feeling that whether the servers are working or not are not of their utmost concern and that th...Read More

Site5 Expert Review 2017

Written by: Ran Greenberg

Site5 Rating

  • Reliability
    5 / 10
  • Pricing
    4 / 10
  • User Friendly
    4.5 / 10
  • Support
    5 / 10
  • Features
    4.5 / 10
4.6
Rated by Ran Greenberg

Site5.com - Can't Beat the Services and Location Options

Site5.com is one of the most established web hosting companies on the market today.  They have been providing their customers with high quality web hosting for years, yet remain one of the more advanced services available. When you sign up with a new account with Site5, they will move all your sites from any other hosting solution over, free of charge.  This is a great feature since web hosting transfers can be tricky, especially if you haven't done them in the past. One of the best features of this hosting company is that they have servers in data centers around the world.  This means you can have your site hosted in a location that is near where your visitors are from. With this option your visitors will likely notice that your site loads more quickly and is much more responsive. They have also customized their control panel (still using the industry standard cPanel) to help make it easier for newer users.  If you're already used to the traditional cPanel setup, it is not difficult to learn this new system at all and in most cases you will likely enjoy the added usability.

Uptime & Reliability

Compare
5

99.9% uptime with a money back guarantee

Like most web hosting companies, Site5 offers a full 99.9% uptime guarantee.  In addition, however, they guarantee that if your site goes down, they will refund you the money.  This is a nice little perk, though in most cases it is not something you will ever take advantage of (this is a good thing). In the event that you do run into trouble, Site5 has 24/7/365 live chat and email technical support.  They also offer phone support during normal business hours. There have been very few complaints about reliability from users of this company, and given the fact that they have so many different data centers, it is clear that they are able to provide exceptional reliability.

Features & Services

Compare
4.5

Nearly endless list of high quality services available

Be careful when you start browsing through their list of available services, it seems like it goes on forever.  Some of the more important options include unlimited disk space and bandwidth on all their packages (even the entry level ones).  All their packages also include free backups, a 99.9% uptime guarantee, easy website builder and much more. You can only have one website hosted on their lowest level package, but once you move up from that, they offer unlimited domain and website hosting. If you aren't 100% happy with the services you get from Site5, they offer a full 45 day money back guarantee, which will give you plenty of time to really evaluate their services properly.

Pricing

Compare
4

Fair pricing for all levels of services

Site5 offers a wide variety of differnet web hosting services to choose from.  Their entry level package starts at $4.95 per month, which is about average these days.  The prices go up based on the type of services you need. In addition to their popular shared hosting services, they also offer managed and unmanaged virtual servers, which are priced quite nicely.  For example, if you are a web expert and go with an unmanaged VPS, you can get a dual core, 1 gig of memory setup for just $25 per month.  It is $50 for the same setup under the managed option. It is important to note that their prices do change based on where you select to have your website hosted.  For example, a basic package in Dallas Texas starts at just $4.95 per month.  That same package is $5.95 in San Francisco, and $9.95 in Joao Pessoa, Brazil.  Make sure you are looking closely at where you want your site hosted.  It is often worth the extra money to get the location you want, but in some cases it is better to just go with the lower price.
Service Exist Price Range
Shared Hosting $4.95 - $11.95 See Plans
VPS Hosting $55.00 - $325.00 See Plans
Dedicated Server
Cloud Hosting
The Services & Prices are taken from www.site5.com

Summary

sales@site5.com

This is an obvious choice for anyone who is picky about where their websites are hosted.  They have almost two dozen different data centers to choose from, giving you more options than almost any other hosting company available today.  They also have a long history of providing great customer service and excellent support. <p><b>Pros</b></p> <ul class="checkmarks"> <li>Free site migration from old hosting companies</li> <li>Nearly two dozen data centers to choose from, located around the world</li> <li>Unlimited bandwidth and disc space</li> </ul> <p><b>Cons </b></p> <ul class="icon-x"> <li>Limited to one site on their 'hostBasic' plan</li> <li>Some customers have complained that their entry level hosting is somewhat slow</li> </ul>
Read the full expert review Visit Site5 See plans & pricing

Site5 Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Price
hostBasic Unlimited Unlimited $4.95
hostPro Unlimited Unlimited $8.95
hostPro + Turbo Unlimited Unlimited $11.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS2 50 GB 2 cores 1 GB $55.00
VPS3 75 GB 2 cores 1.5 GB $80.00
VPS4 100 GB 4 cores 2 GB $105.00
VPS5 155 GB 4 cores 3 GB $150.00
VPS6 200 GB 4 cores 4 GB $170.00
VPS7 300 GB 4 cores 6 GB $250.00
VPS8 400 GB 8 cores 8 GB $325.00
A Free Domain is included when purchasing any hosting service from Site5
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Server Locations

Dallas Boston Provo Montreal Toronto Vancouver Sao Paulo London Amsterdam Bucharest... More
45 day satisfaction guarantee with full money back.

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