Shopify gives you an easy way to launch and run an online store, whether you sell on your own or manage a bigger brand.
When something breaks or you get stuck, you have several support channels and self-help resources you can turn to.
Use this guide to see all the ways you can contact Shopify and which option to pick for your situation.
Shopify Customer Support Contacts
Use this section to quickly find the right contact method based on the type of help you need.
 | Email Support | support@shopify.com |
 | Live Chat Support | https://help.shopify.com/en/ |
 | Call Centre Support (Phone) | N/A |
 | Merchant Dispute | Log in to your Shopify account to dispute |
 | Web Forms | Shopify Plus – https://www.shopify.com/ng/plus/contact |
 | Knowledge Base Support | https://help.shopify.com/en |
 | Tutorials | https://www.youtube.com/channel/UCSG_dVp-hi_hWP-Z7DlpRgQ |
 | Webinars | https://help.shopify.com/en/webinars |
 | Blog | https://www.shopify.com/blog |
 | Community Forum | https://community.shopify.com/c/shopify-community/ct-p/en |
 | API Documentation/Developer Support | https://shopify.dev/ |
 | Business Courses | https://academy.shopify.com/ |
Shopify Social Media Support Contacts
Here you see Shopify’s official social channels, which you can use for announcements, quick updates, and light support questions.
 | Shopify Instagram | https://www.instagram.com/shopify/ |
 | Shopify Facebook | https://www.facebook.com/Shopify |
 | Shopify Twitter | https://twitter.com/Shopify |
 | Shopify LinkedIn | https://www.linkedin.com/company/shopify |
 | Shopify YouTube | https://www.youtube.com/user/shopify |
 | Shopify TikTok | https://www.tiktok.com/@shopify |
 | Shopify Pinterest | https://www.pinterest.com/shopify/ |
Shopify Legal Contacts
Use this section when you want to review Shopify’s legal documents before you open a store, add apps, or process customer data.
 | Terms & Conditions | https://www.shopify.com/legal/terms |
 | Privacy Policy | https://www.shopify.com/legal/privacy |
 | Security Policy | https://www.shopify.ca/security/transparency-report |
 | GDPR | N/A |
Other Shopify Links
Here are a few extra links you might find useful if you want to learn more about Shopify as a company or join their partner programmes.
 | Wikipedia Page | https://en.wikipedia.org/wiki/Shopify |
 | Affiliate Programme | https://www.shopify.com/affiliates |
Shopify Alternatives
Use this section when you want to compare Shopify to other platforms, especially if support quality is a top priority for you.
At HostAdvice, we rely on real user reviews to rate each provider’s support. Below you see a snapshot of how some popular alternatives perform based on our user scores.
 |  |  |
| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
Shopify Support User Reviews on HostAdvice
Here you get a quick look at what other store owners say about Shopify’s support.
Shopify user reviews from HostAdvice highlight real experiences with live chat, documentation, and troubleshooting. You can use them to see how support behaves in day-to-day situations, not just in ideal cases.
How to Contact Shopify
Use this section as a step-by-step guide to pick the best way to reach Shopify based on the type of problem you want to solve.
Shopify Live Chat
Want to chat with Shopify support?
There’s a dedicated help centre for Shopify Plus members. To access Shopify online chat support, visit the Shopify help centre page and type into the chatbox.
To access the chat box for Shopify Plus-related enquiries, go to the Shopify Plus contact page,
You can either click on the chat icon or scroll down to locate the “Start Live Chat” button.
Click on it to bring up the chat box. You can click on any of the preset questions or type in your query.
Community Support
Shopify maintains an online community forum for expert customers and new sellers to provide answers and share insights. You can search the community posts for answers that align with your issue or ask your question directly.
Tutorials & Knowledge Base
Use Shopify’s self-help content when you prefer to learn at your own pace or want to fix straightforward issues without contacting support.
Shopify offers three main resource types:
- Blog: Business tips and strategy ideas for running and growing an online store.
- Help Centre: Articles and videos that show you how to fix technical issues and manage store features.
- Online Courses (Academy): Formed from the insights and experiences of successful enterprises. They’re designed to help anyone looking to sell or already selling online.
How to access tutorials and knowledge base:
- Go to the Shopify website and scroll to the “Shopify Support” section.
- Click Blog, Community, Help Centre, or Online Courses, depending on what you need.
- Browse categories or use the search bar to find content related to your question.
- To access Shopify help live chat, click Help Centre and then open the chat box on that page.
Shopify Customer Support via Live Chat
Use this sub-section to understand what to expect from Shopify’s chat experience.
The live chat starts with a bot that answers quickly and suggests resources based on your question.
It pulls articles from the help centre and may ask follow-up questions to narrow down the issue. In practice, it works like a guided search through the Shopify knowledge base.
Shopify Customer Support via Community Forum
Here you see when the Shopify community forum works best for you.
The forum includes many threads with solutions, examples, and discussions from other merchants.
Members are generally helpful and polite, which makes it a good place to get peer advice, especially for theme tweaks, app choices, and best practices.
Shopify Customer Support via Tutorials & Knowledge Base
Use this channel if you prefer clear, structured guides instead of direct conversation.
The help centre, blog, and Academy provide written and video content that covers the most common store tasks. The search feature lets you filter quickly, so you spend less time searching and more time fixing the problem.
More about Shopify
Use this section if you want a short reminder of what Shopify actually offers beyond support.
Shopify is an e-commerce platform that lets you create, manage, and grow an online store without great tech skills. You set up products, payments, shipping, and themes from one dashboard.
If you want a deeper view of its pros, cons, and best use cases, you can read the full brand review on HostAdvice to decide whether Shopify is the right fit for your store.
Shopify Alternatives
Did you know?
At HostAdvice, we know how important good support is for you. We use real reviews from our users to build a simple table of top hosting alternatives based on their experiences.
| | |
| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
