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1.6
POOR
  • User Friendly
    1.4
  • Support
    1.3
  • Features
    1.6
  • Reliability
    1.6
  • Pricing
    2.0
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OVHcloud Reviews and Expert Opinion

A few words from OVHcloud

As Europe’s leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacentres and points of presence spread across the globe.
OVHcloud HomePage Screenshot
Free domain
Money Back: 14 Days

Pricing Range

Shared Hosting $5.20 - $17.70
VPS $5.21 - $31.25
Dedicated Server $0.00 - $705.19

Data Centers

Xiong Vang

Pinned Review

Xiong Vang,
4.2
I have been with this service now for a few months and I noticed there are 2 things about it which impacts the server quality.

At night certain files stop loading properly. I have never seen this o...Read Moren my other accounts elsewhere.

The bandwidth is also questionable. It's VERY fast but sometimes at random times of the week it goes down to a slow 500k which lasts a few 20-30 minutes each occurrence. It so random. Sometimes is very short and sometimes is much longer lasting.

I am not sure if its my script but this has not happened on the other ISP I have been with. It's a developer site with no members so it can't be ddos or any robots causing this. My login and access is not set for public.
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Reviews

Review Language
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Matthew P.
Matthew P. from Slovenia,
Moved from iWeb

Cheap - and that's ok as long as there's no problems

3.6
Dedicated server user here. It's cheap, and as long as you know how to troubleshoot some stuff and everything works, it's great.
But when it doesn't, you'll lose a lot of time and money. So that's double the money you lose, beca...Read Moreuse your time is worth something too.

We had a dedicated server failing occasionally, and it took a total of 4 months and countless support tickets for them to finally take it seriously and diagnose the server. Turns out it was a faulty power supply. But that was numerous downtime events, many hours of me migrating services elsewhere, and writing to their support. The support is so unreliable that it's practically non-existent.

During this time I contacted sales, got an immediate reply. Now that I finally got the reply from someone in that company, I asked them about getting a partial refund for the faulty server, or partial refund for the additional server (rented to host the services while the main server was having problems) - but there was no reply from the sales representative after that.

We were hosting there since about 2015, and it seemed like a great expeirnece until about 2018. Lately, it's just an automated system and if you run into any issues where you'd need a real person, you're on your own. It seems that this is just an automated system that brings money to the owners, and they're not really investing into the company anymore.

We'll be moving to another provider when our commitment ends.
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OVHcloud
OVHcloud,
Hello Matthew,

Thank you for taking the time to leave a review on Hostadvice.

OVHcloud strives to always offer the best possible support depending on the criticality and the level of support:

https://www.ovhcloud.com/en-i...Read Moree/support-levels/plans/

Sorry for the situation encountered on this server, a non-honest defect can sometimes have multiple causes and can require many investigations, sometimes the cause is quickly highlighted, sometimes if the server works perfectly for several days during the investigations it can be more complex.

I confirm that our complaints department responds to all requests and if the defect is confirmed and attributable to the service, a commercial gesture is offered.

Our teams remain at your disposal if necessary via all of our channels (call, ticket, livechat and social networks).

Best regards,

Luigi.B
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faro klero
faro klero from Germany,

they wrongly suspended my server

1.0
i work more that 7 years with ovh they always have problem with customer service but 24-02.2022 i made monthly payment but they didn't count that and suspended my server and it's about 48 hours they don't answer my mail and i alr...Read Moreeady lost many users and many traffic
don's use them i swear you'll so angry!
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OVHcloud
OVHcloud,
Hello Faro,

Thank you for taking the time to leave a review on Hostadvice.

We have no feedback of a defect of this type concerning the payment during a renewal. If a difficulty is encountered during payment (rejection of the...Read More transaction for example) you are notified by means of automatic emails.

Regarding your contacts with the support, our apologies if you have encountered a wait on the ticket channel, we are doing our best to respond as quickly as possible according to the criticality and the level of support (standard / premium).

https://www.ovhcloud.com/fr/support-levels/

Rest assured that we respond to all requests.

However, please note that we are also at your disposal via other channels (call, livechat and social networks).

Best regards,

Luigi.B
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C Popa
C Popa from Romania,

Incopemtent Support and Services

1.6
They are one of the worst companies to deal with. I have registered with them over 20 domains because they were offering quick access to many European domains. The problems started appearing immediately - 2 domains were not regist...Read Moreered but charged. Their support is completely incompetent - not able to read the request in the ticket and keep sending me back to other things and quickly going to close the ticket without solving the problem. After over a month now I am still trying to get a credit note on the charge for domains not registered. One other domain had no rules made clear about registration, and again no credit note for this one either, they took the money and nothing.. Is like talking to a wall with these guys - stay away from such company!!Less
OVHcloud
OVHcloud,
Hello,

Thank you for taking the time to write a review of Hostadvice.

Our support team will do its best to provide you with as much information as possible in each situation.

However, if you are still experiencing a bi...Read Morelling problem, I invite you to create a new request for assistance, mentioning as many elements as possible so that the department concerned can take stock of the situation and get back to you as soon as possible.

Sincerely yours,

Fabien L.
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Tony C
Tony C from United States,

Deceptive Company - Go Elsewhere

1.0
Stood up a new VPS with this company based on turn up time, not prior reviews for a small local pool company. Within 10 minutes of the server being active, I begin to receive notices that the box has been compromised. At this poin...Read Moret, we've yet to even log into it. So, the password provided and created by OVH was compromised. We reset the instance, reinstalled, and we set a 32 character password: Within 10 minutes - here we go again with the box being compromised. After hours and hours of going through server logs and working with their less than helpfull support, I found nothing. Nothing at all. No Malware, No RootKit, No Virus, No access logs, nothing. Nothing at all. This goes on for months and months. Finally had enough when they began to shut the server off on their own. When I complained about that, they started adding random firewall rules to block traffic, and then blames us. Finally fed up, and threatened to take it to social media - they send us a disconnect notice.

Had issues with OVH since day .5

So happy to have left them and went with a real company based in the USA and not offshore.
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OVHcloud
OVHcloud,
Hello

I am sincerely sorry to read this feedback.
Please know that the security of our infrastructure and our users' machines is our priority.
That's why:
- We communicate as soon as we receive your machine a guide on how ...Read Moreto secure it to protect you from malicious actions, whether human or bot.
- We have a system that detects outgoing requests from your machine that are illegitimate.

In this type of case, support can only recommend that you strengthen your security as a system administrator or that you contact a service provider.

Best Regards.

HelJ
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Jame
Jame,
How to count data traffic in Advance-APAC server (25TB)?
incoming or outgoing or both ?
Krzysztof Cieleń
Krzysztof Cieleń from Poland,

Terrible Customer Support

2.4
Abysmal customer support. They are absolutely terrible.
Not helpful, rude, and condescending. They closed my ticket without resolving it or checking it thoroughly.
If you count on any customer support whatsoever, stay clear from...Read More OVH.
If you have any problem, be it on their part or yours, you are alone.
Not recommended.
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Maik men
Maik men from United States,

They are really bad

1.0
I never thought possible that a company was so bad, in our case we hired a dedicated server with an ip reported as spam to hotmail, that meant, we could not send emails to our users of that email platform, We contacted Microsoft a...Read Morend they informed us that we needed to send proof that OVH had assigned us that IP to out domain name, the confirmation must be by mail in a specific format. "OVH assigned to" domainname "the ip xx, xx, xx, but OVH denied provide any help. Result, we had to move to a new server due to its inability, but not before losing the full monthly cost (at day1) Tickets numbers - 171210, 171212 and 171459.Less
Mark Anderson
Mark Anderson from Australia,
Moved from GoDaddy

Appalling Support. You can be down for days and they do not even respond to your Ticket.

1.6
I had been with another hosting company for over 10 years, but they were getting a bit expensive. Dedicated server and a few VPS servers.
I moved to OVH nearly two years ago now.

Support ? There is none.

Even when it i...Read Mores their issue as a downed hardware issue or in my latest instance, for some reason the Plesk renewal hadn't update. I have been unable to manage sites etc etc for the past Two Days.
No response to my ticket and follow up ticket.

In the end I had to call them and ended up speaking to someone in Singapore. One server is in Canada and two in Australia.
There is No Support or sales office in Australia so don't be fooled.

Bottom line 4 hours after the call still nothing. Totally unacceptable.

Also be aware TTFB is really bad. Can be 6 seconds. Lag time from their Canadian servers is terrible. They are cheap, but not worth it in the long run.

Avoid this mob.
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Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Expert Overview

Modern & Innovative Hosting

OVH is based in Canada, but they have data centers throughout the world.  The company actually designs and manages their own data centers, which is quite unique for a hosting company.  They also have innovative network connections, security and other benefits that will help ensure a positive overall hosting experience.

They are focused on offering environmentally friendly data centers that are certified by organizations around the world.  This helps them to build confidence with their customers, and it has been very successful.  They say that 155 out of the largest 1000 European companies have their sites hosted in OVH facilities, which is really impressive.  Overall, this is a great company with  modern facilities that is constantly innovating.

5.4
DECENT
Rated by Michael Levanduski
  • User Friendly
    4
  • Support
    2
  • Features
    7
  • Reliability
    5
  • Pricing
    9

Uptime & Reliability

Excellent 99.99% Uptime Guarantee

They offer a 99.99% uptime guarantee with a less than 5 minute response time guarantee in the event of a hardware failure.  This should give customers the confidence they need to know that their site will be up at all times.  The added guarantee of the 5 minute response time is nice because it shows that they are planning for those times when the unexpected happens.

The fact that the company uses RAID 10 configuration for their hard disks is also going to help keep sites up and stable.  Of course, this company designs their own world class data centers with redundant power, network and cooling systems so the facility itself will help to avoid any large scale outages.

Features

Quality Features

OVH has many great features.  Their lowest hosting level is a regular or cloud based VPS solution.  It is priced in line with most companies shared hosting options, but you'll have the added power of the VPS, which is nice.  The cloud VPS is slightly more expensive, but still a good deal.  There are several options within each category so you can get exactly what you need without paying extra.

They guarantee CPU power, starting with 2 vCores at the entry level and moving up to 8 for the highest level VPS.  You'll also get guaranteed RAM availability starting with 2 gigs and moving up to 16.  The hard disk space is also very generous ranging from 25 to 200 gigs, all of which are in a RAID 10 configuration for added stability.

One really nice feature is that you can upgrade your hardware specs at any time without having to do any server transfers or things like that.  This helps to keep your website up and running while still giving you plenty of room to grow.

Support

Good Tech Support

Their technical support is on site in their data centers and ready to help you when you need it.  The fact that they have a 5 minute response time for failed hardware is an example of the benefits of this company.  They are also skilled with what they do so they can answer any questions you have or provide help when you need it. They also have a forum and blog to help with ensuring you have the best possible hosting experience.

Summary

Very Nice Hosting Option

This company provides their customers with everything they will need to host any type of site that they want.  There are a lot of different options so you can be sure to get exactly what you need.  Most people are going to be very happy with the level of service they are given with OVH.

Pros:

  • Great data centers
  • 99.99% uptime guarantee (plus 5 minute response time guarantee)
  • Fair prices

Cons:

  • No shared hosting options
  • So many choices may be confusing to customers without hosting experience

OVHcloud Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Personal plan 100 GB Unlimited 5 $5.20 2.7 Details
Professional plan 250 GB Unlimited 10 $10.41 2.7 Details
Performance plan 500 GB Unlimited 500 $17.70 3.1 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
VALUE 40 GB 1 x 2.40GHz 2 GB $5.21 3.2 Details
ESSENTIAL 80 GB 2 x 2.40GHz 4 GB $10.42 3.3 Details
COMFORT 160 GB 4 x 2.40GHz 8 GB $20.83 4.0 Details
ELITE 640 GB 8 x 2.40GHz 31.25 GB $31.25 3.1 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Rise-1 4 TB 4 x 3.50GHz 32 GB $62.12 3.9 Details
Rise-2 8 TB 4 x 4.20GHz 32 GB $71.55 3.0 Details
Rise-3 4 TB 6 x 3.60GHz 64 GB $79.07 2.0 Details
SP-32-S 4 TB 4 x 3.50GHz 32 GB $74.99 2.2 Details
Advance-2 8 TB 6 x 2.40GHz 32 GB $84.72 3.7 Details
Advance STOR-1 8 TB 4 x 2.40GHz 16 GB $90.36 4.0 Details
Advance-3 8 TB 8 x 2.20GHz 32 GB $96.01 3.2 Details
Game-1 1000 GB 6 x 3.80GHz 32 GB $99.08 3.1 Details
GAME-32 4 TB 4 x 4.20GHz 32 GB $100.93 2.0 Details
Infra-1 12 TB 4 x 4.00GHz 32 GB $110.09 2.4 Details
SP-64-APAC 4 TB 4 x 3.50GHz 64 GB $124.99 2.4 Details
EG-32 8 TB 4 x 3.80GHz 32 GB $124.99 3.0 Details
Rise-4 4 TB 16 x 2.40GHz 128 GB $126.60 6.4 Details
Infra-2-LE 1.88 TB 8 x 3.60GHz 32 GB $132.11 2.0 Details
Infra-2 12 TB 8 x 3.70GHz 32 GB $132.11 2.6 Details
GAME-64 4 TB 4 x 4.20GHz 64 GB $136.55 3.1 Details
HOST-64H 4 TB 8 x 2.10GHz 64 GB $142.49 3.1 Details
Game-2 1.88 TB 8 x 3.90GHz 64 GB $143.12 5.9 Details
Advance STOR-2 48 TB 8 x 2.10GHz 32 GB $163.79 4.8 Details
Advance-4 8 TB 16 x 2.40GHz 128 GB $180.74 2.8 Details
HOST-128H 4 TB 8 x 2.10GHz 128 GB $195.93 2.0 Details
Advance-5 8 TB 24 x 2.30GHz 128 GB $220.20 3.1 Details
Infra-3 12 TB 16 x 3.10GHz 128 GB $242.22 3.1 Details
Infra-4 12 TB 24 x 2.20GHz 96 GB $253.23 3.1 Details
mHG-2019 12 TB 8 x 2.10GHz 96 GB $263.53 3.1 Details
MG-256 4 TB 20 x 2.30GHz 256 GB $381.24 3.1 Details
FS-MAX 4 TB 12 x 2.40GHz 64 GB $387.49 7.6 Details
HG-2019 12 TB 14 x 2.60GHz 128 GB $398.94 3.9 Details
FS-48T 48 TB 6 x 2.40GHz 64 GB $406.24 3.2 Details
FS-72T 72 TB 6 x 2.40GHz 64 GB $506.23 5.2 Details
BHG-2019 12 TB 28 x 2.60GHz 192 GB $705.19 2.0 Details
RISE-APAC Unlimited - 0 B $0.00 3.1 Details

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