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4.4
SUPERB!
  • User Friendly
    4.4
  • Support
    4.5
  • Features
    4.3
  • Reliability
    4.4
  • Pricing
    4.3

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HostPapa Reviews and Expert Opinion

Pricing Range

Shared Hosting $2.95 - $11.95
VPS $19.99 - $109.99
Website Builder $2.99 - $39.99
SSL $19.99 - $69.99

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99.9% Uptime

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HostPapa Awards

Best Customer Support badge is given to companies that our editors anonymously tested their Email & Phone support and have proven to be awesome.  Awarded companies that are in the top 10 best shared hosting list of 2021
Christophe Neumaier

Pinned Review

Christophe Neumaier,
4.8
I'm using HostPapa for 6 domaines, never I have problems. Never! And very good feedback and answers from their hotline.

Reviews

Jody Currie
Jody Currie from Netherlands,

Speechless! - Website and entire VPS permanently deleted

1.0
VPS
We have been using Hostpapa for several years, first using there shared hosting services and then as our site/business grew we upgraded to VPS. There were hiccups along the way, but for the most part Hostpapa was helpful and we w...Read Moreere able to successfully host our website with Hostpapa....until...they deleted our entire site permanently and will not recover it. Full disclosure....our automatic credit card payment did not process ( and as mentioned in other user reviews, the payment was attempted by HostPapa 15 days prior to actual due date of the invoice), however every other payment in the history of us being with HostPapa processed reliably and on time, in fact 15 days prior to due date. So, as a result of our gross and obviously terrible negligence, Hostpapa decided that the appropriate punishment was to permanently delete our entire virtual server instance. This all happened within 4 weeks of the invoice due date. According to their invoices the consequence of not paying on time is as follows, "To ensure your account remains in good standing, please process your payment as outlined below. Failure to do so would negatively impact your HostPapa services and might ultimately result in your account's suspension." I guess their definition of suspension includes complete annihilation of your web presence, email etc without any possibility of recovery.

So...HostPapa...you're welcome for years of loyal patronage, and thanks for nothing. Unbelievably poor service and complete disrespect for their customers.
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HostPapa
HostPapa,
Hello Jody,

Thank you for your feedback, I am sorry to hear that your VPS was terminated due to non-payment.

Reviewing the account I am showing the July - August renewal invoice was issued 15 days ahead of the renewal due da...Read Morete and was due on 9th July 2021. We weren't contacted at all in regard to late payment nor regarding reactivation until 7th September 2021, unfortunately the VPS was terminated due to non-payment on 19th August 2021 and so could not be reactivated at that point.

We often work with customers who are experiencing financial difficulties, the key to us being able to help with extensions and to be able to assist is of course communication. Unfortunately in this instance we were not contacted in regard to late payment as such we could not assist you with an extension or prevent termination.

In regard to termination, with VPS and Dedicated services we don't terminate or suspend these automatically; these functions are automated and typically additional time to complete payment and avoid downtime is provided as a result, usually a few days to a week. When it comes to termination we don't terminate until at least 30 days have passed (in this case more than 30 days was provided), which is considerably longer period than most web hosts would provide on a high value service such as VPS/Dedicated due to the internal costs involved.

We can often restore VPS/Dedicated services where a Remote Backups service had been purchased, unfortunately in this instance this service was not purchased and therefore you as the administrator of the VPS were fully responsible for backing up your data. While Remote Backups are not a 100% failsafe (it is always recommended to take your own regular backups - just in case) the service does provide additional peace of mind and redundancy in a data loss event.

Thanks,
Richard M
HostPapa, Inc
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RICHARD SZPIN
RICHARD SZPIN from Canada,
Moved from SiteGround

HostPapa – the ‘Godfather of Web Service Providers

5.0
HostPapa web services provider is a Canadian company offering an extensive menu of web services for people needing web site assistance.
Like many companies, they have their ups and downs but overall, they are an outstanding servi...Read Morece provider.
Services
HostPapa is excellent in the comprehensiveness of the services they offer. They cover the whole spectrum of web site needs.
Support technicians
The next area of excellence relates to their tech support which is superb. Included in this area is a chat service which is unrivalled: easily and quickly-accessed, HP's chat support is unreservedly the best in the business.
Personable support staff
Next, technical support staff: "outstanding" does not do justice to the service that HostPapa provides here. Their technical support personnel are personable, efficient, expeditiously effective in dealing with site issues. They are sensitive to the client's needs, requests and budget. The latter is very important as many web site providers try to upsell every contact opportunity they have with clients. HP does not; its technician team will advise and upsell only upon request. They seem to care more about problem resolution than profit increase.
Professionals with personality
As for the technicians themselves, an amazing group of professionals who work with diligence and expediency in trying to resolve issues quickly, efficiently and successfully. However, they are not above reaching out for more help when it is needed, reaching out to their second tier support staff when more difficult issues occur.
Feedback, assurance
Another very gratifying aspect of HP's support staff is that they give clients feedback while doing the repairs, something appreciated by every computer user. Computer users are not renowned for an abundance of patience but periodic feedback during repairs is reassuring and confirm that the user has not be abandoned. On the other hand, the HP staff display patience and perseverance in abundance treating every client with utmost respect and professionalism.
Canadian company serving the world
As a Canadian based web blogger who supports any Canadian company first in my endeavors, HP is held in my highest regard. HP is more than just a national company. It services the world and it shows, their staff are located everywhere from Bulgaria to Brazil. National base notwithstanding, the Canadian company offers its services at very competitive pricing. To say "cheap" would be a disservice to HP. Better to say, they offer their services at prices that not only are competitive, but are likely lower than any other company, anywhere.
The final word, though every company has its ups and downs in service and staff, HostPapa without reservation is among the very best anywhere. After experiencing service from a number of other providers, I can unreservedly say that HostPapa is my #1 choice. An outstanding web service provider in every way.
Best,
Richard
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David Mulholland
David Mulholland from Canada,

Competent Canadian Based Web Hosting Company

4.8
Host Papa has been hosting my website for several years. Except for trying to put invoices through 15 days before the due date, which I no longer allow, I'm 100% satisfied with their service, and recommend the company to anyone who requires web hosting.
Rex Toomey
Rex Toomey from Australia,

Change of domain names

4.8
Due to changes in Australian Government business policy, I had to register a different domain to my ',com.au'. I chose '.id.au' which went very smoothly except for a slight hiccup by HostPapa with the loss of my cPanel access. Thi...Read Mores was quickly rectified by one of your support staff and the new domain name website is travelling well now. Your help with this massive change for me has been most appreciated.Less
Kelly Mayo
Kelly Mayo from United States,

Hostpapa very possible fraudulent behavior

1.0
I was very happy with Lunarpages until Hostpapa took over. I've had my company for 10+ years INCLUDING the domain. They made a claim that I refuted two charges (yet I never did) and stated unless I undo the chargebacks (I CANNOT D...Read MoreO WHAT I NEVER DID IN THE FIRST PLACE) they would immediately suspend and terminate my account. They stated I could repurchase it (from who? Myself?) through an auction and what do you know? Last minute someone purchased it and decided to put pornogrophy on it. They actually stated that their phone and email representatives would no longer answer me even when I asked to speak to their legal team. All that they stated was a lie and when I asked for proof that they had received any correspondence regarding this alleged chargeback, that is exactly when they sent the email that they would no longer respect to me. HostPapa, you solely had the hand in an attempt to ruin my business that I built from ground up since 2010, threw out claims that never had any backing, then took ownership over my domain and sold it to someone who decided to use it for nefarious purposes. Care to address these claims? Care to right this wrong? Or care to continue doing shady business. I have receipts...Less
HostPapa
HostPapa,
Hello Kelly,

Thank you for your feedback.

A number of chargebacks were issued by yourself or the card holder for multiple renewals including for Web Hosting services (Scalable Cloud VPS) and various domain registrations. In ...Read Morethis process either yourself or the card holder has contacted the card holding financial institution and has specifically reported these charges from HostPapa as fraudulent. When these were disputed by HostPapa with evidence provided to the card issuer to show previous service under Lunarpages and continued service under HostPapa this evidence was provided to you or the card holder by the card issuing financial institution and the dispute was not dropped at that stage, it was affirmed by yourself or the card holder that the charges are indeed fraudulent even after our evidence was presented - as such the chargebacks and fraud claims made against HostPapa remained active. At this stage we can only move forward with a reversal of the chargebacks issued, this would be completed by the card holder via the card issuer. When a chargeback, or in this instance multiple chargebacks, is received the account is closed in order to prevent any further charges with access fully restored once the chargeback situation is resolved. In this instance the chargeback was not reversed and so this account remains closed; this is in line with our Terms of Service, and was also the same process Lunarpages used if a chargeback was received as this is relatively standard practice within the Web Hosting industry and most other service based industries where a chargeback is received on services already rendered.

We will of course reinstate the account should a reversal be received at a later date.

Thanks,
Richard M
HostPapa, Inc
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Kelly Mayo
Kelly Mayo,
Again I ask, where is there proof of the charges refuted? I asked that question and made it unabundantly clear that this was not done on my end. When Lunarpages merged with you (HostPapa) were there no issues in migration? There w...Read Moreas. On your part. I have the emails regarding that. I was unable to even get into my professional email account, but you left a door for someone else to come in and takeover my site and emails. You migrated information in an unsafe manner. Care to refute my claims? You also sent me an email in the merger in which I questioned the change in rate in which I was not notified of and not given even close to equal customer service to that I paid for through Lunarpages. It appears that when I questioned that, only a few months later you (HostPapa) found a convenient excuse to end the ownership of a particular domain that I've had for 10+ years as I have previously stated. I don't mind that you no longer wish to host my handbag website, but to create lies to validate your claim is both irresponsible and borders on fraud. You never sent one email regarding any charges refuted until you had already deemed my account to be terminated. As I have repeatedly said, I cannot undo something that was not done. Can you provide the proof of that claim?
If you cannot provide the evidence that I refuted those claims (of which I asked for repeatedly) then your entire excuse/poor explanation is false. Most importantly, how does it reflect upon HostPapa that they took hold of a domain which now hosts pornogrophy under my business' name? Is this how you operate? You crush a woman owned business that is nearing its 11th year for pornography to be put in its place under my name that I worked so hard for? Again, are those people safe/not being exploited/not trafficked? I'm sure you'll answer back with it was sold through GoDaddy when I was in communication HostPapa regarding this well before the site went up for auction.
So bring me your proof of a refute/chargeback. Bring me proof that there was no migration issues on your end. I have all that I have stated to back up my claim, all I want is my domain name back. Do not say for me to contact my institution because I have and nothing was EVER done on my end. Do you claim no fault (even if it was accidental during migration) on your end? Otherwise, provide proof. It is that simple. Also, I've read your regulations repeatedly so please, give me the irrefutable proof that I was notified of a charging issue. Almost 11 years. I don't make mistakes. Looking forward to hearing from you immediately.
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Kelly Mayo
Kelly Mayo,
For the second time here, I am asking HostPapa to show me proof of the chargebacks. You do see how simple this could be if HostPapa was being as transparent as being claimed by the response given here. Show me where you received a...Read Moreny information regarding a charge being refunded. Then show me the contact that was made by HostPapa to me regarding this in bringing it to my attention. Once again, I CANNOT UNDO SOMETHING THAT HAS NOT BEEN DONE for which you also provide ZERO evidence that it occurred. Sounds like fraud on HostPapa's part because I began questioning the fees since the Lunarpages merger and I inquired about why the charges were raised and less host support was given. It appears that was when my domain became apparently expendable considering that I wanted to know different plan options. So again, provide the proof. Provide that I asked to my financial institution to refute a charge. This shouldn't be difficult if you (HostPapa) is correct in this situation. What will it take for you to respond to this reasonable and valid request for proof?Less
HostPapa
HostPapa,
Hello Kelly,

Thank you for your reply.

As confirmed previously extensive account related information and evidence was provided to the card issuer as part of the dispute process, when this was presented back to the card holde...Read Morer (this could be yourself, or another if you have a friend/colleague's card on file) they refuted our evidence and reiterated their belief that the transaction was fraudulent resulting in the closure of the chargeback in favour of the card holder. At this stage I can only advise that you or the card holder works with their card issuer to resolve the issue as we have done all that we can from our side.

Thanks,
Richard M
HostPapa, Inc
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Kelly Mayo
Kelly Mayo,
So what you are saying is that you do have some form of evidence and you allege that they refuted your claim, correct? Don't you think it is possible that HostPapa made an incorrect charge to a different account but blamed me rath...Read Moreer than correcting the mistake? I was given only one option- to contact my card issuer and reverse the chargeback yet they have no record of this be presented to them as you state that you have done so. Doesn't that appear more plausible than having my company for 10+ years and never failing a single payment to anyone, but all of the sudden I randomly refute charges? My card issuer has no evidence of this, I have no evidence that there was any issue until the suspension and subsequent termination of my account which has greatly harmed my business and me personally, so again I ask to SHOW ME THE EVIDENCE THAT I REFUTED THE CHARGE. You stated you had contact with my card issuer, show me. Otherwise, this is fraud on HostPapa's part seeing as no evidence to support your claims have ever been seen by my card issuer or by me. Again, I CANNOT UNDO SOMETHING I NEVER DID IN THE FIRST PLACE. Prove me wrong or it is apparent that I am correct.Less
Randy Frasier
Randy Frasier from United States,

Underwhelming hosting, Mediocre service - Not up-front with service downgrades or price increases

2.2
I had been with Lunarpages for many years, and happy, before HostPapa acquired them (and me). Since then I have been treated rudely, repeatedly by customer service, they apparently expect me to be a professional IT tech, I am not...Read More. The great customer support I was used to previously is gone along with a significant increase in price, without notification. I am often pointed to tech articles, which don't address the issue, and expected to figure it out. HostPapa, figure it out or you will most certainly lose more customers and get poor reviews.Less
HostPapa
HostPapa,
Hello Randy,

Thank you for your feedback.

I'd like to investigate your support complaints further as rudeness or curt responses shouldn't be what you're seeing, I can only apologise for this and check into this once a few mo...Read Morere details are provided - we will then ensure action is taken as required. So that I can investigate this for you please reach out to escalations@hostpapasupport.com referencing the ticket numbers you are having issues with, myself or one of our shift leads will then look into this for you.

In regard to pricing, I can confirm Lunarpages acquired services have had a small price increase; Lunarpages pricing had not been changed in a number of years (over a decade) and in many instances the level of service being provided was not reflected in the service price, additionally we have upgraded the hardware Lunarpages customers are hosted on and HostPapa as a wide range of services available to compliment and enhance your web hosting service and experience. We took the decision to increase prices slightly, though still considerably lower than HostPapa's own pricing, in January 2021 and all Lunarpages customers were emailed a minimum of 30 days ahead of their renewal due date to confirm this change.

Thanks,
Richard M
HostPapa, Inc
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Randy Frasier
Randy Frasier,
Nearly 50% is not small, I am apparently paying more than your non-LP customers, yet my service is being curtailed... Not happy that I have to spend so much time in the middle of my family vacation to meet your new, and unpublish...Read Moreed limits. I have requested twice and still have not received an outline of services included with my LP plan yet you threaten me with suspension for not meeting the requirements. This is no way to do business, it is a good way to get your long time customers to look for better alternatives.Less
HostPapa
HostPapa,
Hello Randy,

Thank you for your reply.

Unfortunately without further information I can't dig into this further for you, please reach out via escalations@hostpapasupport.com and I will look into this. Checking again now and p...Read Morereviously I do show an account under your name however no support contact has been made in regard to pricing, nor are there any technical support issues/tickets logged in 2021 - so I suspect this is not the right account, please forward any ticket numbers and your domain to us on the escalations address and this will be checked for you.

Thanks,
Richard M
HostPapa, Inc
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Randy Frasier
Randy Frasier,
It is the right account. I have not asked for support in 21, like I said, my frustration with HP has been going on for some time. I have not complained about the price increase, I get it. However when my services are curtailed w...Read Moreith a significant price increase (44%), causing me a ton of extra work at a really bad time, I get frustrated. And, I have been frustrated with Hostpapa repeatedly to the point where I know I need to find other arrangements. BTW, you advertise a regular price of 23.99 for your business pro account, which seems to be comparable to my legacy LP account. You want to continue this discussion in the public eye? You might want to just quit, or apologize. To be fair, sometimes HP support has been good, other times, however, like I said earlier, sometimes they just point me to an article that either doesn't directly apply or it is above my skills (Setting up a new domain, troubleshooting SSL I was floored when I purchased new domains and HP expected me to set them up myself.) I don't expect HP to be 100% as good as Lunarpages was. I do expect it to be a good value though, and when I have a problem, I expect consistent good support.Less
Randy Frasier
Randy Frasier,
Another rebuttal, you say I was notified at least 30 days prior, I'm guessing you mean the invoice, which I don't normally open except at tax time. I received no express notice of price increase. If you still insist that you sen...Read Moret it, I'd like to see a copy of it now. Additionally, I still have not received an outline of what is included with my legacy LP account.Less
Bruno Mirchevski

Expert Review

Bruno Mirchevski

Last Update | September 2021

Monthly Update - September 2021

Hosting Plans Web Hosting; WordPress Hosting; Online Store Hosting; VPS Hosting; Reseller Hosting; PapaCare+
Top Features Easy-to-use Tools And Apps; WordPress-friendly Hosting; Servers Built For Speed; User-friendly Control Panel; Support You Can Trust; Secure & Reliable Business Email; Over 400+ Apps Included;  Free Let’s Encrypt SSL Certificate; SSD Storage; Free Cloudflare Cdn; Cloudlinux
Customer Support Live Chat; Email and Phone Support; Knowledge Base; Ticketing System

 

During September, HostPapa Hosting:

  • Didn’t issue any new features or updates

During August, HostPapa Hosting:

  • Up to 74% off on Shared Hosting and WordPress Hosting plans
  • Performed emergency maintenance, had some performance issues, and a Korax client area issue

During July, HostPapa Hosting:

During June, HostPapa Hosting:

During May, HostPapa Hosting:

HostPapa provides Web Hosting, WordPress Hosting, Online Store Hosting, VPS Hosting, Reseller Hosting, and PapaCare+, along with a Website Builder and a Do-It-For-Me services.

Better yet, HostPapa gives access to free domain transfer and free website migration. So, if you already have a hosting provider but don’t like how it serves you, they make it easy for you to switch.
Read More

9.2
SUPERB!
Rated by Bruno Mirchevski
  • User Friendly
    9
  • Support
    10
  • Features
    9
  • Reliability
    9
  • Pricing
    9

Screenshots

Still, keep in mind, their motto is to assist small businesses with small web solutions. So, if you are the owner of one, this might be just the perfect solution for you. Let’s take a short trip down history.
Jamie Opalchuk founded HostPapa in 2006 in Canada. Ten years later, 180,000 websites were already using their services. Their current logo features the “Papa” character, which most probably comes from the 2012  logo design contest named “Who’s Your Papa?” logo design contest. But enough about that.

You know that I always want to get technical. Today, I will get into the details of HostPapa’s features. I will put their web hosting on the test. I had one research question in mind while writing this review. Will HostPapa live up to its reputation? Time to find out!

Getting Started with HostPapa

As soon as you enter HostPapa’s website, it will warmly greet you with a limited discount offer. I especially loved this idea, as first impressions always matter.

It’s true that these limited deals eventually end. But worry not, the team always comes up with a new one. Chances are, you will always stumble upon an exciting offer to take advantage of.

In general, hosting providers provide significant discounts for all first-time users. However, they usually come attached to one- or two-year term plans. The rule of thumb is, the longer the period, the better the discount.

To get a grasp of what I am saying, let’s see what was on promotion when I entered the site. HostPapa offered me up to 74% discount on the Shared Hosting and WordPress Hosting plans. If I quantify this deal, it produced starting prices of $3.95 and $5.96 per month, respectively, which is not bad at all.

Screenshot of home page

As mentioned before, HostPapa offers several types of hostings. Still, I decided to go for Web Hosting, as it’s the most basic one. Of course, pricier plans provide enhanced features. And it’s entirely up to your needs and preferences whether you decide to invest further.

Screenshot of Hosting drop menu

Once you enter the Web Hosting category, you can go in two directions, leading to the same result. You can either scroll a bit down to see the plans or click on “Get Started Now.”

Either way, you will find the three plans, Starter, Business, and Business Pro.

Screenshot of shared hosting plans

With the applied discount, the Starter Plan and the Business Plan are the same prices. However, these prices will differ on renewal. So, it would be best not to rush your decision at this point. Instead, identify what your business truly needs in the longer term.

You can spot differences in the number of websites and email addresses, certificates, amount of SSD Web Space, and additional features offered in each plan.

For instance, the Started Plan (which I will be using in this review) comes with a maximum cap of hosting two websites, 100 GB of SSD Web Storage, and 100 email addresses. So, if you need more, it would be best to choose either the Business or Business Pro plan instead.

If you click on the arrow next to “Server location: United States” on any plan and scroll down, you’ll get even more details.

Screenshot of page with Order Details

Here, you can choose your billing term for 12, 24, or 36 months. As expected, the latest comes with the best discount, but it requires commitment and a higher initial investment. What I didn’t like here is that I couldn’t purchase a 1-month plan.

Screenshot with the choice of the payment period

Depending on your location and target region, you can also change the server location to Europe or Canada.

Screenshot with the choice of the server location

Finally, there is the “Add these website essentials” section.

Screenshot with a selection of the website essentials

If price is not your primary concern, you can also get some additional features to improve your service.

One thing to look out for here is that the first two are checked by default. So, if you don’t want to add the features to your purchase, make sure to uncheck the boxes.

Now, let’s see what HostPapa Hosting has to offer.

  • Protection Power Website Security

The HostPapa Hosting team developed this feature to protect you from hacks, infections, or Google security notices. With trained security experts available 24/7, you will receive proactive monitoring, advanced CDN, and real-time alerts of potential vulnerabilities. Their ultimate goal is to provide you with a fully operational site.

  • Automated Website Backup

As the name suggests, HostPapa Hosting offers automated website backup for all web files, databases, and emails with a single click.

  • Single SSL Certificate

The SSL Certificate serves as a guarantee to your visitors that they are on a secure site. It also ranks you in Google’s Chrome browser as a safe domain.

  • PapaCare+

The last is probably the most interesting add-on of them all. The PapaCare+ feature ensures your priority support and ongoing expert advice at all times. With this enhanced support level, the team aims to improve your website’s performance and security.

If you have skills or experience in this niche, you might not need this added support. However, if you are a beginner, it might as well come in handy.

I genuinely like this Menu because you can always track your order. There is a detailed report on your primary plan and all added essentials on the right side of the screen.

Screenshot of Your Order

As you can see, I went for the 12-month plan and turned all add-ons off. I wanted to go as low as possible with the price to test how it works first.

Once you click on the orange button “Next Step” you will get to Domain Selection.

Here, you get a new domain or use one you already own. I’ve been in this industry for a while, so I have a domain that I can use. That’s why I went for the second option and transferred my existing domain name to HostPapa.

Screenshot with domain selection

On the next and final Menu, the Account Setup, you need to enter your account details.

Screenshot of Account details

HostPapa Hosting requires your First, Last, and Company Name, Country, State, Address, City, Postal/Zip Code, Email Address, and Phone Number.

Once you enter all this information, you will get to the Payment information. At this point can use your credit card or pay through a PayPal account.

Screenshot of Payment information

 

You can also use a promo code. Once you fill all this up, you can place your order and begin your hosting adventure. HostPapa Hosting will greet you with the following screen.

Screenshot of message from HostPapa

Click on Exit.

One thing I would like to mention is the unique email I received upon signing up. To be clear, I really liked it!

I used my sister’s card to pay for the service. As it’s the end of the month, I’ve run out of funds on mine. So, I didn’t think it was a big deal. But HostPapa Hosting certainly did.

Screenshot of mail from HostPapa

When I followed the link provided in the email, the camera on my laptop automatically opened. Instead of wasting my time taking a photo of my card, I just showed it to the camera. And the process was done.

I was impressed both by their effectiveness in detecting fraud and the efficiency of the verification process. Other providers don’t usually take these extra steps for better precaution.

Once I submitted the documents, I got this screen. They received my submission, which was fast.

Screenshot of Validation message

Still, I had to wait a few hours before actually getting to set things up and use HostPapa Hosting.

At first, they didn’t activate my account. So, I decided to contact their support team in the morning. Fortunately, they were highly responsive and resolved my issue in less than 10 minutes.

After this conversation, my account was approved, and I could log in. That wasn’t the end of the security features.

When I entered my Client ID and Password, HostPapa Hosting took me to the following screen.

Screenshot of Configuring Security Questions

You can set up security questions for account authorization and the prevention of fraudulent activity.

Setting Things up at HostPapa

As soon as you log in to HostPapa Hosting, you will find the Menu below the logo. It’s a user-friendly interface that is especially easy to navigate. And you cannot not like this, even as an expert.

Screenshot of top navigation bar

There is an option to change the language from English to French, Spanish, or German in the top right. You can also find your Contact Info, My Invoices, Change My Password, or Logout next to it.

Screenshot of dropdown menu of languagesScreenshot of dropdown menu of Settings tab (Hello Tab)

In Contact Information, you can find and edit your Name, Address, Telephone Number, and Email. There are also options regarding the payment method, adding users to your account, changing your password or security questions, or associating your HostPapa dashboard with social media accounts.

Screenshot of Contact information tab

  • Home
    The first icon in the Menu, the house icon, or as I like to call it home, takes you to the following screen.Home page screenshotI like the level of support offered by HostPapa Hosting. If something is dysfunctional on your site, they instantly inform you in the Alerts section.Next to it, you can spot the Network Status. Here, you can find information regarding the current operation of your servers, along with any past incidents that your domain has encountered. HostPapa Hosting provides the report, including the date and time of these events.Network Status page screenshotIf you scroll a bit down in the Home Menu, you can also find options to Add a Domain, track your Recent Tickets, or Invoices Due.
  • My cPanel
    HostPapa Hosting is yet another web hosting provider allowing for the cPanel feature. If you haven’t noticed by now, it’s one of my favorites. It allows you to easily navigate and adjust all tools needed for your site, especially if you are a beginner.The first three sections consist of standard features found in almost all quality web hosting providers’ dashboards.You can use the Email category to improve the deliverability of your campaigns by setting up tools and filters, such as Autoresponders or Spam Filters.In Files, you can manage your information, setting up backups, and tracking insights, such as Disk Usage.HostPapa Hosting works with the SQL Database, and you can manage these variables in the Databases category.Screenshot of cPanel panels (Email, Files, Databases)All primary, sub, and add-on domains and the aliases, redirects, and zone editor are part of the Domains.You can use the Metrics such as Resource Usage and Errors to track and improve your site performance.In Security, you can find IP Blocker, SSL/TLS, Manage API Tokens, Hotlink, and Leech Protection, Two-Factor Authentication, and Imunify360.Screenshot of cPanel panels (Domains, Metrics, Security)I also liked the Software section, as HostPapa Hosting works with Cloudflare, WordPress, Softaculous, PHP Version, Optimization, and Backup.There are Cron Jobs, Indexes, Error Pages, Apache Handlers, and MIME Types in Advanced features.At last, you can adjust the language, style, contact information, and similar Preferences. You can find the WordPress Manager in the Applications center.Screenshot of cPanel panels (Software, Advanced, Preferences, Applications)HostPapa Hosting also has a dedicated section for the Softaculous app. Here, you can find the Scripts and the Categories.

    Scripts consist of WordPress, Joomla, AbanteCart, phpBB, SMF, Open Real Estate, MyBB, pH7CMS, OpenCart, Gallery, Piwigo, MODX, OSClass, e107.

    Blogs, Micro Blogs, Portals/CMS, Forums, Image Galleries, Wikis, Social Networking, Ad Management, Calendars, Mails, Polls and Analytics, Project Management, E-Commerce, ERP, Guest Books, Customer Support, Educational, RSS, File Management and Others are all part of Categories.

    Screenshot of cPanel Softaculous Apps Installer

  • My Domains
    Here, you can manage your domains. If you have a few, you can filter “Show All”, “Active” and “Cancelled”.Screenshot of My Domains tabIf you click Register New Domain or Transfer New Domain, HostPapa Hosting will take you to the following page.Screenshot of the domains menu pageIt’s a straightforward process, and I liked the number of domains you can choose from, as many web hosting providers come with limited offers.Screenshot of the domains dropdown menuThe Whois Lookup feature allows you to track the owner of any domain worldwide. All you need to do is type in the website you are interested in.Screenshot of Whois lookup page
  • My Services
    In this section, you can find the services you already own, along with the possibility of expanding your offer.In My Services, you can find your initial web hosting plan and domain and the add-ons such as website protection, marketing tools, and email services.Screenshot of the My Services pageIn Add Services, you can choose among a variety of offers to add to your existing account. More precisely, you can purchase:

    • PapaCare+
    • Google Workspace from HostPapa
    • Advanced Email
    • VPS Hosting
    • SiteLock Security Seal
    • Fix Your Website
    • Optimized WordPress Hosting
    • Automated Website Backup
    • New Domain
    • Reseller Hosting
    • Additional Hosting
    • SSL Certificates
    • Website Builder
    • Basic Email
    • Domain Privacy
    • Dedicated IP Address
    • Secure your website

    Screenshot of the My Services page (Adding Servrices)

  • My Website
    In this section, you can find the HostPapa Website Builder Plans. The Starter Plan comes for free. But if you spot a need to upgrade your current plan, you can easily do that here.Screenshot of the Website Builder plansHostPapa Hosting offers you four different Web Hosting Plans:

    • Starter
    • Business
    • Premium
    • Enterprise

    While all Web Hosting Plans offer mobile-friendly, responsive design templates, the difference lies in the number of pages and e-commerce options. As the Enterprise plan provides for the best features, it comes at the highest price.

    Let’s dig into the Website Builder’s features:

    • Customized Websites
      HostPapa Hosting allows you to adjust each individual element, such as colors or images, to your brand.
    • A Vast Amount Of Templates
      HostPapa Hosting provides for many professionally designed templates. Not only do they look great, but they are also easy to manage. All you need to do is insert your content in the provided space, and you will be good to go.
    • Easy Website Navigation
      In addition to the pre-established templates, you can also use the interface to add image galleries, maps, custom forms, or social media-linked icons quickly.
    • SEO Friendly
      All templates are search engine optimized. In turn, this incorporated SEO strategy can better rank you, allowing customers to find you more easily on the web.
    • E-Commerce Option
      HostPapa Hosting allows you to open a shop, say on Facebook. Apart from setting up your e-commerce store, you can also use the tool to track your inventory or similar advanced capabilities.
    • No Experience Required
      If you consider all features as explained in this section, it turns out you don’t need any technical or design experience. The intuitive interface can help you design a beautiful website, even if you are a first-time user.

    Screenshot of the Starter hosting plan

    If you choose to add any of the plans, as explained in this section, HostPapa Hosting will once again require your payment information.

Now, back to the Menu.

My Billing once again takes you to the history of your invoices, where you can also print your files. My Profile, in turn, redirects you to your contact information, so there is no need to explain this again.

I skipped My Support on purpose, as I will get into details regarding this issue below.

Performance, Speed and Uptime

While many web hosting providers struggle with keeping a website live, HostPapa Hosting keeps its promise. During the testing period, they have maintained an incredible average of 99.98% uptime. And as mentioned earlier, you can track the incidents or downtimes with a single click.

Another thing I liked is the speed of HostPapa Hosting’s servers all around the globe. The conclusions from in-depth testing, including several US, European, and Canadian locations, are an average of a great 121.7 ms.

What I like especially about HostPapa Hosting is its consistency. They maintain their average, with no short-term hiccups or significant variations.

Level of Support at HostPapa

No matter how good of features a web hosting provider claims, what makes one superior is the level of support. I had an option to contact them during my sign-up process, and I was delighted with their responsiveness and expertise. As explained earlier, they resolved my issue in less than ten minutes, which is especially fast.

Screenshot of support methods

If you click on My Support in the Menu, you can find all past discussions with the support team.

Screenshot of My Tickets page

As you can see, the site gives you the ticket number, support, subject, date opened, last update, and current status.

You can also open a new ticket to the Sales, Support, or Billing department. Here, you need to include your name, email address, subject, and details. Also, there’s an option to attach a file.

Screenshot of Open New Ticket page

The Welcome Emails provide copies of everything you received during the sign-up process for HostPapa services.

Screenshot of Welcome Emails page

I especially liked HostPapa Hosting’s Knowledge Base, consisting of over 2,690 Articles subdivided into 75 Categories. They can assist you in all you need with the tool, such as registering a new domain or all you need to know about SSL and similar.

Screenshot of HostPapa Knowledge Base

Next to the Knowledge Base, you can also find the News on HostPapa Hosting’s blog. At last, there is the Support section.

You can choose to contact HostPapa Hosting through Phone, Mail, Email, or Fax.

They provide phone numbers for Australia, Austria, Belgium, Canada, Europe, France, Germany, Hong Kong, India, Ireland, Mexico, Netherlands, New Zealand, Singapore, Spain, Switzerland, United Kingdom, or the United States.

The options for Mail consist of Australia, Canada, Germany, United Kingdom, or the United States.

You can send Fax to Belgium, Canada, Europe, France, Germany, India, Ireland, Mexico, Netherlands, Spain, United Kingdom, and the United States.

Screenshot of Contact Us page

As I have already put their email option to the test, I went for the live chat option this time. The green window is positioned in the bottom right corner.

Screenshot of the Live Chat

Here, you can choose whether you need Technical Support or you have a Sales-related question. Once you enter your name, email, question, and domain name, you can start the chat.

As surprising as it sounds, I got support in less than a minute. My Support Agent was friendly and knowledgeable. He instantly provided me with the needed information.

Screenshot of the beginning of a conversation in Live Chat

As usual, I asked for a refund. It truly helps me determine how a web hosting provider can handle a request, accept a critic, and stand true to their claims (in this case, the refund policy).

Screenshot of the beginning of a conversation in Live Chat (Continued)

Essentially, the support agent has provided me with a guide from their Knowledge Base. It explains in detail how to cancel a HostPapa service, providing a link to their “Refund and Cancellation Policy” documentation.

Screenshot of the article How to cancel the HostPapa service

To get a refund, you need to go to the My Services section. From there, you need to find your Domain and click on Details. Once you do so, you will see the orange button Request Cancellation.

Screenshot of the Domains panel with highlighted request cancellation button

At this point, you need to select the services you wish to cancel and provide a reason for your doings. Also, once you check the boxes in the Web Hosting section, HostPapa will open an additional window where you need to choose when to cancel. You can either cancel immediately or at the end of the term.

Screenshot of the the Service Cancellation page

Once I confirmed my cancellation, I got the following information.

Screenshot of the the Service Cancellation page (Thank you message)

Security and Backups

HostPapa Hosting takes security seriously. Their servers come with enhanced security features, firewalls, and intrusion detection. What’s more, all hosting is secured with a free Let’s Encrypt SSL certificate. As part of their proactive security offer, you can also find DDoS attack prevention and responses, RAID-10 redundancy, network monitoring, brute force detection, and more.

As mentioned before, they don’t hesitate to add on security at different user experience points. You can receive a verification for your card as I did. Also, you can add security questions to protect your account further.

In the sign-up process, you can also add Automated Website Backups or Power Website Security. But you can also choose to opt these features out.

HostPapa Hosting also offers Automated Website Backup, starting at $35.88 a year. Keep in mind that you might encounter a discount on top of this offer.

The HostPapa Automated Website Backup comes with the following features:

  • Automated Daily Backups
  • Version History And Control
  • 7 Restore Points
  • Disaster Prevention And Recovery
  • Easy, Do-It-Yourself Restore Functionality
  • The Basic Plan Includes 1GB Of Backup Space
  • Upgrade To 5GB, 10GB, 25GB, Or 50GB Of Backup Storage
  • Website, Database, And Email Backup

Specific Features of HostPapa

As you are well aware, there are many web hosting providers on the market. You are the one that needs to choose the one best suited for your business needs.

Here’s what makes HostPapa Hosting different and valuable:

  • Independently Owned And Operated
  • 100% Satisfaction Guaranteed
  • An Option To Find Your Custom Domain Name In 60 Seconds
  • Easy To Navigate Website Builder With Templates
  • Free Domain Transfer and Free Website Migration
  • Enterprise-Grade Hosted Email Plans
  • Easy-To-Use Tools And Apps
  • Fast Loading Speeds
  • WordPress-Friendly Hosting
  • Award‑Winning Support Team Available 24/7/365
  • Over 400 Open Free Apps To Build Or Extend Your Website
  • Enhanced Security Features, Firewalls, And Intrusion Detection
  • SSD Storage - Three Times Faster Than The Traditional HDDs
  • Free Let’s Encrypt SSL Certificate
  • Free Cloudflare CDN
  • Cloudlinux As Protection For A Shared Website Hosting Environment

Level of Support at HostPapa

Summary

With all the testing I performed today, I can say that HostPapa Hosting stands true to its reputation. They have a vast amount of plans appropriate for different customer or business needs. They offer Web, WordPress, VPS, and Reseller Hosting, along with Online Store and PapaCare+.

I love that they prioritize security at all stages in their service. The second best thing, in my opinion, is the support team. Apart from it, the plans come with lots of unlimited and free add-ons. Whether you are a beginner or an expert, you can benefit from the easy-to-use or navigate cPanel and Website Builder.

On the other hand, HostPapa Hosting lacks speed-enhancing software and free automatic backups. Also, as a customer, you need to pay attention to the hosting provider not to add any features to your account.

Read Less

HostPapa pros

  • Award-Winning Support Team
  • User-Friendly Interface
  • Unlimited SSD, Websites, And Emails
  • Lots Of Free Features (Domain Transfer, Let’s Encrypt SSL Certificate)
  • Fast Servers And Consistent Performance
  • 30-Day Money-Back Guarantee
  • Guarantee Uptime For Above 99.99%
  • Eco-Friendly Web Hosting Provider
  • Especially Easy To Use cPanel

HostPapa cons

  • No Speed-Enhancing Software
  • No Free Automatic Backup
  • Misleading Pricing (Automatically Opted In For Add-Ons; One-Time Discounts)

FAQ

Is HostPapa any good?

HostPapa Hosting is a competitive and eco-friendly web hosting provider. They have remarkably consistent 99.99% uptime, fast servers, enhanced security features, and a 100% satisfaction guarantee.

Is HostPapa Australian?

No, HostPapa Hosting is a Canadian-based, privately-owned company. Still, they provide hosting services globally, including Europe, Australia, and the US.

Who Is HostPapa?

HostPapa is a privately-owned hosting provider located in Canada. It offers Web Hosting, WordPress Hosting, Online Store Hosting, VPS Hosting, Reseller Hosting, PapaCare+, Website Builder, and Do-It-For-Me services worldwide.

HostPapa Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
STARTER 100 GB Unlimited cPanel Unlimited $2.95 8.6 Details
BUSINESS Unlimited Unlimited cPanel Unlimited $2.95 8.4 Details
BUSINESS PRO Unlimited Unlimited cPanel Unlimited $11.95 7.4 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Mercury 60 GB 4 cores 2 GB $19.99 7.1 Details
Venus 125 GB 8 cores 4 GB $59.99 7.9 Details
Earth 250 GB 8 cores 8 GB $109.99 10 Details

Website Builder Plans

Plan Name Space Bandwidth Features Price Score
Starter 100 GB
Free domain registration
Up to 2 pages
Mobile-friendly, responsive design templates
$2.99 9.3 Details
Business Unlimited
Free domain registration
Up to 1000 pages
Mobile-friendly, responsive design templates
$9.99 2.0 Details
Premium Unlimited
Free domain registration
Up to 1000 pages
Mobile-friendly, responsive design templates
Advanced HTML & CSS editing
Header/footer code injection
$19.99 2.0 Details
Enterprise Unlimited
Free domain registration
Up to 1000 pages
Mobile-friendly, responsive design templates
Advanced HTML & CSS editing
Header/footer code injection
eCommerce enabled
45+ payment gateways
No additional transaction fees
Digital goods functionality
Inventory tracking
Sell on Facebook
$39.99 8.7 Details

SSL Plans

Plan Name Features Warranty Price Score
Sigle $0.00 $19.99 9.6 Details
Wildcard
Unlimited subdomains
$0.00 $69.99 8.7 Details

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