HostPapa Reviews and Expert Opinion

Based on 207 reviews in 4 languages
9.2
SUPERB!

Customer score for HostPapa

  • Reliability
    9.2 / 10
  • Pricing
    9.0 / 10
  • User Friendly
    9.2 / 10
  • Support
    9.4 / 10
  • Features
    9.0 / 10

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HostPapa User Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Kim Soekirno
Australia
  • Reliability 8.0
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2
NEW

Great Team Work

Service used: Shared
The team at hostpapa have always been great. Sometimes it takes a while to fix a small problem but they do and they are always polite. I am not internet savy and rely on others expertise to fix problems. They have been really good. Highly recommend Hostpapa
Lynne Warring
New Zealand
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 10
  • Features 8.0
9.2
NEW

Happy customer

Service used: Shared
I wouldn't regard myself as particularly technical. The times I have needed support, the response has been quick and helpful. When I have wanted to talk with a staff person, they have been their with minimal wait time to explain t... Read More
Alan Gray
Australia
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 8.0
9.6
NEW

Excellent Value

Service used: Shared
HostPapa provides a very good Cpanel shared service for the price they charge. We are using it primarily for internal cloud-based systems and have had very few problems with availability or performance. Recently I have used their ... Read More
John Tennock
Australia
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 10
9.6
NEW

Top Quality Hosting

Service used: Shared
I look after websites hosted by several different companies. In my experience Host Papa provides the best cPanel functionality along with excellent support when needed. Speed and availability have been consistently excellent.
Amar Romascan
United Kingdom
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Much better hosts out there for the money

Service used: Shared
I've been with hostpapa for one year now and it only gets slower and slower. Submitted tickets, asked for help but of course they cant fix it - the entire hostpapa structure is slow. However worse than that is that my website most... Read More
Terrance Glover
Canada
  • Reliability 10
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2

Get customer service, awesome Canadian Company

After dealling with the big corporate companies, it is very refreshing to finally find a web hosting comany who seems to care about customer service.

I have had a couple minor questions, which were sorted out very quickly and p... Read More

Typical HostPapa Prices

Service Monthly Price Range
Shared Hosting $3.95 - $12.95 3 plans
VPS $19.99 - $109.99 3 plans
The Services & Prices are taken from www.hostpapa.com

HostPapa Expert Review 2017

Written by: Ilya Hazanov

HostPapa Rating

  • Reliability
    8 / 10
  • Pricing
    5 / 10
  • User Friendly
    6 / 10
  • Support
    9.6 / 10
  • Features
    9 / 10
7.5
Rated by Ilya Hazanov

HostPapa: Green Business Hosting

HostPapa was founded in 2006, and is based in the US and Canada, with server headquarters based in Toronto. While it’s now common for web hosts to offset their carbon footprint by buying green energy credits, but that trend was started by HostPapa. HostPapa does more than the usual – offsetting just their data centers – and purchases green credits for the amount of energy used by their entire company. Instead of just doing something to boast of it on a button on their site, it seems they really want to do the right thing. HostPapa gives a lot away in the most basic package:  unlimited domains, bandwidth, disk space, and MySQL databases. There are also some features like a promotional campaign package, a nice website builder, and support.

Uptime & Reliability

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8

Secure and Reliable

HostPapa says it provides “100% Service Guarantee” and boasts of 99.9% uptim or your money back. That number holds up almost perfectly during testing. The servers are great, thanks to solid hardware with Linux on board, constant site monitoring, a backup power system, and a great firewall.

Features

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9

Economical Price, Many Add-on Features

HostPapa lures you in with unlimited domains and subdomains, bandwidth, disk space, MySQL 5.1 databases, and emails, then tried to fork over some big bucks for a a wide variety of features. They offer great small business tools, like programs for blogs and e-commerce solutions. If you’re a Google fan, you can spend a little bit and get access to a Google Apps package. You also get a free marketing package with some credits for promotional tools, to help get you started with a campaign.

Feature Description
BandwidthAll HostPapa accounts include unlimited bandwidth.
Disk SpaceAll HostPapa accounts include unlimited disk space.t
Website BuilderHostPapa’s site builder, SohoLauch, is included in all packages for free, and is surprisingly easy to use. You can add in such advanced features as shopping carts, photo albums, and blogs.
Email AccountsAll HostPapa accounts include unlimited email accounts.
Shopping CartsAll HostPapa accounts include OS Commerce Cart and ZenCart Shopping Cart. Your HostPapa account is also compatible to be used as a PayPal merchant.
StatsYou can track your website traffic with AWStats, Webalizer, or Analog.t
MySQL databasesAll HostPapa accounts include an unlimited number of MySQL Databases with phpMyAdmin.t
FTP AccountAll HostPapa accounts include unlimited FTP accounts with constant access.t
Multiple DomainsAll HostPapa accounts include unlimited number of domains and websites for each account.t

Support

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9.6

Help, I Need Somebody!

HostPapa’s provides support via phone, live chat, or a ticketed system; however, you’ll find a plethora of complaints on the web about slow response times and poor technical support. However, we were impressed with the library of video tutorials and the user forum space—there are even  articles in Spanish and French.

Pricing

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5

Sneaky Charges

In a decision I’ll call “not the coolest move,” HostPapa opted for the sneaky move of pre-checking add-ons during the check out process. So although there are great, competitive prices, pay attention to the total before you confirm payment. If it doesn’t look right, it might not be. For example, a Private Domain for $8.99, SiteLock for $14.95, and domain extension after the first free year for $15 are all auto-checked. There is a $29.95 setup fee that HostPapa generously waives when you sign up (thanks, HostPapa), but if you take advantage of the money-back guarantee and cancel, you’re then charged that previously waived $29.95 setup fee (not cool, HostPapa). If you read the fine print, you can get a good web host at a great price, but there’s a sense that feels like they’re trying to take advantage of people who aren’t paying the closest of attention. As a side note, if you want a dedicated IP address, you can do so for an extra $36 per year.

User Friendly

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6

Easy Signup, Easy Use

HostPapa’s site is organized and even has an often-updated blog. (Who actually has an often-updated blog?!) Packages are clearly distinguished, and signup is a breeze. HostPapa opted for cPanel, the standard across many web hosts. But even if you’re familiar with cPanel, you may be surprised by how full your HostPapa cPanel is: because of all of the included features and products even in the basic package, your page may be more cluttered than you’re used to. If you like WordPress, you can easily install it from cPanel, complementary in all packages.

Summary

HostPapa isn’t the cheapest on the block, but for small businesses looking for features like help with blogs or e-commerce, this is a good fit. You need to pay attention during checkout, and you might choose to solve your own support issues, but with those caveats in mind, the packages are priced well considering the included features. PROS

  • Truly green company
  • Excellent, timely support
  • Fantastic add-on features
  • Unlimited basics (domains, email, bandwidth, etc)

CONS     

  • Lengthy contracts
  • Sneaky, auto-selected add-ons
  • Waived setup fee charged if you cancel
  • Poor customer service
  • Limited technical tools
  • Difficulty with cancellations
Read the full expert review Visit HostPapa See plans & pricing

HostPapa Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
STARTER 50 GB Unlimited N/A $3.95
BUSINESS Unlimited Unlimited N/A $3.95
BUSINESS PRO Unlimited Unlimited N/A $12.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS-PLUS 50 GB 4 cores 1.5 GB $19.99
VPS-PRO 100 GB 8 cores 3 GB $39.99
VPS-PREMIUM 200 GB 8 cores 6 GB $109.99
A Free Domain is included when purchasing any hosting service from HostPapa
Submit a HostPapa Coupon

Server Locations

United States United Kingdom Canada Australia Mexico

HostPapa Refund & Cancellation Policy

  • 30 Day Guarantee
  • Applies to Hosting Services

    • Refunds do not include all one-time fees, all fees related to 3rd party services (e.g. SSL certificates), domain names registrations and all privacy related services, and any additional fees that apply to domain transfers

See the complete and updated policy by HostPapa: http://www.hostpapa.com/terms

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