HostPapa Reviews and Expert Opinion

Based on 215 reviews in 4 languages
9.1
SUPERB!

Customer score for HostPapa

  • Reliability
    9.2 / 10
  • Pricing
    9.0 / 10
  • User Friendly
    9.1 / 10
  • Support
    9.3 / 10
  • Features
    8.9 / 10

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Gale Leitch
Canada
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 2.0
8.4
NEW

Soon after registering a domain name with them, the spam began...

I was not told about Domain Privacy or the lack thereof. Immediately after I purchased a package and registered a domain name with them, I received hundreds and am still receiving a trickle of spam emails and telemarketing phone c...Read More
Salman Tahir.
Pakistan
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 6.0
9.2
NEW

Hostpapa Business Package

Service used: Shared
I switched because my previous host corrupted my data and made no attempt to apologise. Overall the Hostpapa Business Web Hosting Package provides excellent value for money. The web hosting package provided everything I needed to ...Read More
Evgeny Novikov
Latvia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0
NEW

Disgusting !!!

Service used: Shared
It took an urgent move, chose their hosting, paid for 15 minutes. 14 hours they could not create an account for me, support says after 2 minutes and closes the chat itself !!! Another site was used and the site was completely rescheduled for 2 hours.
HostPapa
Hi Evgeny,

Sorry to hear about your initial experience, have your issues been resolved?
We would be happy to look into your issues if you can please submit a ticket with more details.
Brad Cheek
United Kingdom
  • Reliability 10
  • Pricing 10
  • User Friendly 8.0
  • Support 10
  • Features 10
9.6
NEW

Excellent support

Recently had reason to use support, a billing issue was sorted out in less than a minute on webchat. Very flexible web space, I am also running a subdomain which, in practice, halving my web costs. Very pleased with the service pr...Read More
IKRAM TARZI
Canada
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

GREAT CUSTOMER SERVICE

Service used: Shared
I have been using Hostpapa for almost 6 years now, and I have dealt with various technical issues with the websites, they have been very helpful and did their best to solve the issues. I would highly recommend them to others.
user avatar
usman
Who say hostpapa giving nice services, maybe only on advertising, i order normal hosting plan with site migration, and its 48 hours already not yet done,cant even access to my cpanel, 37 time of live chat,7 calls'13 email and afte...Read More
HostPapa
Hi Usman,

Do you have more information regarding your issues you are experiencing, we would be delighted to look into this further for you and get this resolved. If you could please open a ticket with our support group we will get this escalated.
Debbie Bailer
Canada
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Horrible company

Service used: Shared
This company should not be trusted, They have lost my website files more than once, They lie cheat and steal from clients. The Customer service manager (tony) never gets back to you, he is always unavailable and the escalations gu...Read More
HostPapa
Debbie,

We are very sorry that your experience to date has not been as expected. We are here to try to solve your outstanding issues. If you are open to solve the outstanding matters, we can put a senior technician on your acco...Read More
user avatar
Dr. Brad Cheek
I don't agree with this review at all. My personal experience is of fabulous support and service.
HostPapa
Thanks Brad - appreciate the support
J Edwards
United Kingdom
  • Reliability 8.0
  • Pricing 8.0
  • User Friendly 10
  • Support 10
  • Features 8.0
8.8

Very helpful

I found HostPapa support to be very friendly and helpful. It's my first time using a webhosting service and so far they are great! Its early days yet, but I"m quite pleased with the service.

Typical HostPapa Prices

Service Monthly Price Range
Shared Hosting $3.95 - $12.95 3 plans
VPS $19.99 - $109.99 3 plans
SSL $0.00 1 plans
The Services & Prices are taken from www.hostpapa.com

HostPapa Expert Review 2017

Written by: Ilya Hazanov

HostPapa Rating

  • Reliability
    8 / 10
  • Pricing
    5 / 10
  • User Friendly
    6 / 10
  • Support
    9.6 / 10
  • Features
    9 / 10
7.5
Rated by Ilya Hazanov

HostPapa: Green Business Hosting

HostPapa was founded in 2006, and is based in the US and Canada, with server headquarters based in Toronto. While it’s now common for web hosts to offset their carbon footprint by buying green energy credits, but that trend was started by HostPapa. HostPapa does more than the usual – offsetting just their data centers – and purchases green credits for the amount of energy used by their entire company. Instead of just doing something to boast of it on a button on their site, it seems they really want to do the right thing. HostPapa gives a lot away in the most basic package:  unlimited domains, bandwidth, disk space, and MySQL databases. There are also some features like a promotional campaign package, a nice website builder, and support.

Uptime & Reliability

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8

Secure and Reliable

HostPapa says it provides “100% Service Guarantee” and boasts of 99.9% uptim or your money back. That number holds up almost perfectly during testing. The servers are great, thanks to solid hardware with Linux on board, constant site monitoring, a backup power system, and a great firewall.

Features

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9

Economical Price, Many Add-on Features

HostPapa lures you in with unlimited domains and subdomains, bandwidth, disk space, MySQL 5.1 databases, and emails, then tried to fork over some big bucks for a a wide variety of features. They offer great small business tools, like programs for blogs and e-commerce solutions. If you’re a Google fan, you can spend a little bit and get access to a Google Apps package. You also get a free marketing package with some credits for promotional tools, to help get you started with a campaign.

Feature Description
BandwidthAll HostPapa accounts include unlimited bandwidth.
Disk SpaceAll HostPapa accounts include unlimited disk space.t
Website BuilderHostPapa’s site builder, SohoLauch, is included in all packages for free, and is surprisingly easy to use. You can add in such advanced features as shopping carts, photo albums, and blogs.
Email AccountsAll HostPapa accounts include unlimited email accounts.
Shopping CartsAll HostPapa accounts include OS Commerce Cart and ZenCart Shopping Cart. Your HostPapa account is also compatible to be used as a PayPal merchant.
StatsYou can track your website traffic with AWStats, Webalizer, or Analog.t
MySQL databasesAll HostPapa accounts include an unlimited number of MySQL Databases with phpMyAdmin.t
FTP AccountAll HostPapa accounts include unlimited FTP accounts with constant access.t
Multiple DomainsAll HostPapa accounts include unlimited number of domains and websites for each account.t

Support

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9.6

Help, I Need Somebody!

HostPapa’s provides support via phone, live chat, or a ticketed system; however, you’ll find a plethora of complaints on the web about slow response times and poor technical support. However, we were impressed with the library of video tutorials and the user forum space—there are even  articles in Spanish and French.

Pricing

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5

Sneaky Charges

In a decision I’ll call “not the coolest move,” HostPapa opted for the sneaky move of pre-checking add-ons during the check out process. So although there are great, competitive prices, pay attention to the total before you confirm payment. If it doesn’t look right, it might not be. For example, a Private Domain for $8.99, SiteLock for $14.95, and domain extension after the first free year for $15 are all auto-checked. There is a $29.95 setup fee that HostPapa generously waives when you sign up (thanks, HostPapa), but if you take advantage of the money-back guarantee and cancel, you’re then charged that previously waived $29.95 setup fee (not cool, HostPapa). If you read the fine print, you can get a good web host at a great price, but there’s a sense that feels like they’re trying to take advantage of people who aren’t paying the closest of attention. As a side note, if you want a dedicated IP address, you can do so for an extra $36 per year.

User Friendly

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6

Easy Signup, Easy Use

HostPapa’s site is organized and even has an often-updated blog. (Who actually has an often-updated blog?!) Packages are clearly distinguished, and signup is a breeze. HostPapa opted for cPanel, the standard across many web hosts. But even if you’re familiar with cPanel, you may be surprised by how full your HostPapa cPanel is: because of all of the included features and products even in the basic package, your page may be more cluttered than you’re used to. If you like WordPress, you can easily install it from cPanel, complementary in all packages.

Summary

HostPapa isn’t the cheapest on the block, but for small businesses looking for features like help with blogs or e-commerce, this is a good fit. You need to pay attention during checkout, and you might choose to solve your own support issues, but with those caveats in mind, the packages are priced well considering the included features. PROS

  • Truly green company
  • Excellent, timely support
  • Fantastic add-on features
  • Unlimited basics (domains, email, bandwidth, etc)

CONS     

  • Lengthy contracts
  • Sneaky, auto-selected add-ons
  • Waived setup fee charged if you cancel
  • Poor customer service
  • Limited technical tools
  • Difficulty with cancellations
Read the full expert review Visit HostPapa See plans & pricing

HostPapa Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
STARTER 50 GB Unlimited Unlimited $3.95
BUSINESS Unlimited Unlimited Unlimited $3.95
BUSINESS PRO Unlimited Unlimited Unlimited $12.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS-PLUS 50 GB 4 cores 1.5 GB $19.99
VPS-PRO 100 GB 8 cores 3 GB $39.99
VPS-PREMIUM 200 GB 8 cores 6 GB $109.99

SSL Plans

Plan Name Features Warranty Price
Let\'s Encrypt SSL
FREE SSL with hosting
$0.00 $0.00
A Free Domain is included when purchasing any hosting service from HostPapa
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Server Locations

United States United Kingdom Canada Australia Mexico

HostPapa Refund & Cancellation Policy

  • 30 Day Guarantee
  • Applies to Hosting Services

    • Refunds do not include all one-time fees, all fees related to 3rd party services (e.g. SSL certificates), domain names registrations and all privacy related services, and any additional fees that apply to domain transfers

See the complete and updated policy by HostPapa: http://www.hostpapa.com/terms

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