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HostPapa Reviews and Expert Opinion

Based on 152 reviews in 4 languages
9.2
SUPERB!

Customer score for HostPapa

  • Reliability
    9.4 / 10
  • Pricing
    9 / 10
  • User Friendly
    9.3 / 10
  • Support
    9.4 / 10
  • Features
    9.1 / 10

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HostPapa Users Reviews

Language
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Rob Stonehewer
Canada
  • Reliability 8
  • Pricing 8
  • User Friendly 10
  • Support 10
  • Features 10
9.2
NEW

Great Live Chat Support

Service used: Resellers
I believe that with any business, the main issue is always customer service - in other words I want answers to questions/problems NOW! I've been with Host Papa for 2-1/2 years and I would say that especially over the last year the...Read More
Ryan A
Canada
  • Reliability 10
  • Pricing 8
  • User Friendly 10
  • Support 10
  • Features 10
9.6
NEW

Fast and Friendly Customer Service

Service used: Shared
I got on chat support because I had a bill for a domain I choose not to auto-renew, HostPapa quickly sorted it out for me and removed the bill. This is not the first time I've come to them with an issue and every time I have they have sorted it out for me!
John MacDonald
Canada
  • Reliability 10
  • Pricing 8
  • User Friendly 10
  • Support 10
  • Features 10
9.6
NEW

Great experiance with Host Popa

Service used: Shared
I was with my previous hosting service for over 10 years. I was small one with great service until things went wrong. Very wrong. I was in a rush to find a new service and out of the blue I picked Host Papa. That was one of the be...Read More
Anna Jaksic
Australia
  • Reliability 8
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 8
9.2
NEW

Efficient Support

HostPapa has always provided an effective and quick reply to support queries.
The website creation software is quite easy to use and provide a good service
for a low price. I would recommend HostPapa to any size business .
Daniel Morris
New Zealand
  • Reliability 2
  • Pricing 4
  • User Friendly 4
  • Support 2
  • Features 2
2.8
NEW

Hostpapa is awful!

Service used: Shared
We left the company because it was incredibly slow - our load times were 76 seconds. We have already signed up with another company veerotech, but hostpapa won't give us our EPP codes to transfer our domains. Our sites are all dow...Read More
user avatar
Caroline
Hi Daniel, just considering changing my business to host papa and came across your review, so thought I'd ask (as you're in NZ too) what sort of subscription you were on - ie cheapest or dearest - and if you think it could relate ...Read More
user avatar
Daniel Morris
Hi Caroline thanks for asking. We still have not managed to transfer our domains to our new host - but hopefully it will all be complete within a day or two. We really have had such a difficult time with hostpapa - you would not b...Read More
T. Payne
Canada
  • Reliability 8
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
9.6

Great Hosting!

Service used: Shared
I've been using HostPapa.ca for my web hosting for multiple sites for many years. Have had a great experience with the hosting, the customer service and support teams. Prompt responses, professional help and whether I use email or...Read More
Mark Atkins
Australia
  • Reliability 8
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
9.6

Friendly, Helpful and Affordable.

Service used: Shared
I've been using HostPapa since mid 2011 and am very happy with their service. I have had need of their technical support and sales support over the years and they have always been efficient, friendly and helpful. Their provisionin...Read More
Katarzyna Muniak
Qatar
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Overall Excellent Offer

Service used: Shared
I moved to host papa over a yea ago. I had no significant problem since. (All I had were because I did not know something)
good service
respond quickly to queries
very affordable
I tell about Host Papa everyone who starts with the new site or plans to move. Most of my friends are here :)

HostPapa Expert Review 2017

Written by: Max Ostryzhko

HostPapa Rating

  • Reliability
    8 / 10
  • Pricing
    5 / 10
  • User Friendly
    6 / 10
  • Support
    9.6 / 10
  • Features
    9 / 10
7.5
Rated by Max Ostryzhko

HostPapa: Green Business Hosting

HostPapa was founded in 2006, and is based in the US and Canada, with server headquarters based in Toronto. While it’s now common for web hosts to offset their carbon footprint by buying green energy credits, but that trend was started by HostPapa. HostPapa does more than the usual – offsetting just their data centers – and purchases green credits for the amount of energy used by their entire company. Instead of just doing something to boast of it on a button on their site, it seems they really want to do the right thing. HostPapa gives a lot away in the most basic package:  unlimited domains, bandwidth, disk space, and MySQL databases. There are also some features like a promotional campaign package, a nice website builder, and support.

Uptime & Reliability

Compare
8

Secure and Reliable

HostPapa says it provides “100% Service Guarantee” and boasts of 99.9% uptim or your money back. That number holds up almost perfectly during testing. The servers are great, thanks to solid hardware with Linux on board, constant site monitoring, a backup power system, and a great firewall.

Features

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9

Economical Price, Many Add-on Features

HostPapa lures you in with unlimited domains and subdomains, bandwidth, disk space, MySQL 5.1 databases, and emails, then tried to fork over some big bucks for a a wide variety of features. They offer great small business tools, like programs for blogs and e-commerce solutions. If you’re a Google fan, you can spend a little bit and get access to a Google Apps package. You also get a free marketing package with some credits for promotional tools, to help get you started with a campaign.
Feature Description
BandwidthAll HostPapa accounts include unlimited bandwidth.
Disk SpaceAll HostPapa accounts include unlimited disk space.t
Website BuilderHostPapa’s site builder, SohoLauch, is included in all packages for free, and is surprisingly easy to use. You can add in such advanced features as shopping carts, photo albums, and blogs.
Email AccountsAll HostPapa accounts include unlimited email accounts.
Shopping CartsAll HostPapa accounts include OS Commerce Cart and ZenCart Shopping Cart. Your HostPapa account is also compatible to be used as a PayPal merchant.
StatsYou can track your website traffic with AWStats, Webalizer, or Analog.t
MySQL databasesAll HostPapa accounts include an unlimited number of MySQL Databases with phpMyAdmin.t
FTP AccountAll HostPapa accounts include unlimited FTP accounts with constant access.t
Multiple DomainsAll HostPapa accounts include unlimited number of domains and websites for each account.t

Support

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9.6

Help, I Need Somebody!

HostPapa’s provides support via phone, live chat, or a ticketed system; however, you’ll find a plethora of complaints on the web about slow response times and poor technical support. However, we were impressed with the library of video tutorials and the user forum space—there are even  articles in Spanish and French.

Pricing

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5

Sneaky Charges

In a decision I’ll call “not the coolest move,” HostPapa opted for the sneaky move of pre-checking add-ons during the check out process. So although there are great, competitive prices, pay attention to the total before you confirm payment. If it doesn’t look right, it might not be. For example, a Private Domain for $8.99, SiteLock for $14.95, and domain extension after the first free year for $15 are all auto-checked. There is a $29.95 setup fee that HostPapa generously waives when you sign up (thanks, HostPapa), but if you take advantage of the money-back guarantee and cancel, you’re then charged that previously waived $29.95 setup fee (not cool, HostPapa). If you read the fine print, you can get a good web host at a great price, but there’s a sense that feels like they’re trying to take advantage of people who aren’t paying the closest of attention. As a side note, if you want a dedicated IP address, you can do so for an extra $36 per year.
Service Exist Price Range
Shared Hosting $3.95 - $12.95 See Plans
VPS Hosting $19.99 - $109.99 See Plans
Dedicated Server
Cloud Hosting
The Services & Prices are taken from www.hostpapa.com

User Friendly

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6

Easy Signup, Easy Use

HostPapa’s site is organized and even has an often-updated blog. (Who actually has an often-updated blog?!) Packages are clearly distinguished, and signup is a breeze. HostPapa opted for cPanel, the standard across many web hosts. But even if you’re familiar with cPanel, you may be surprised by how full your HostPapa cPanel is: because of all of the included features and products even in the basic package, your page may be more cluttered than you’re used to. If you like WordPress, you can easily install it from cPanel, complementary in all packages.

Summary

HostPapa isn’t the cheapest on the block, but for small businesses looking for features like help with blogs or e-commerce, this is a good fit. You need to pay attention during checkout, and you might choose to solve your own support issues, but with those caveats in mind, the packages are priced well considering the included features. PROS
  • Truly green company
  • Excellent, timely support
  • Fantastic add-on features
  • Unlimited basics (domains, email, bandwidth, etc)
CONS     
  • Lengthy contracts
  • Sneaky, auto-selected add-ons
  • Waived setup fee charged if you cancel
  • Poor customer service
  • Limited technical tools
  • Difficulty with cancellations
Read the full expert review Visit HostPapa See plans & pricing

HostPapa Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Price
STARTER 50 GB Unlimited $3.95
BUSINESS Unlimited Unlimited $3.95
BUSINESS PRO Unlimited Unlimited $12.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
VPS-PLUS 50 GB 4 cores 1.5 GB $19.99
VPS-PRO 100 GB 8 cores 3 GB $39.99
VPS-PREMIUM 200 GB 8 cores 6 GB $109.99
A Free Domain is included when purchasing any hosting service from HostPapa
Submit a HostPapa Coupon

Server Locations

United States United Kingdom Canada Australia Mexico

HostPapa Refund & Cancellation Policy

  • 30 Day Guarantee
  • Applies to Hosting Services

    • Refunds do not include all one-time fees, all fees related to 3rd party services (e.g. SSL certificates), domain names registrations and all privacy related services, and any additional fees that apply to domain transfers

See the complete and updated policy by HostPapa: http://www.hostpapa.com/terms

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