HostPapa Reviews and Expert Opinion

Based on 334 user review in 4 languages
9.0
SUPERB!

Customer score for HostPapa

  • Reliability
    9.1 / 10
  • Pricing
    8.9 / 10
  • User Friendly
    9.1 / 10
  • Support
    9.2 / 10
  • Features
    8.9 / 10

Detailed Scores / Summary

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Neil Alexander
Australia
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support10
  • Features10
9.6
NEW

HostPapa works for me

Service used: Shared - STARTER
I retired as an IT Professional 1 year ago and researched for a reliable cost effective provider for my travel blog website. I decided on HostPapa and it has proven to be a wise choice. Its very reliable and they provide heaps of ...Read More
Nancy Fraser
Canada
  • Reliability10
  • Pricing10
  • User Friendly8
  • Support10
  • Features8
9.2
NEW

Excellent Product and Service

Service used: Shared
I've been a HostPapa customer for a number years now and have never had an issue with their hosting service that wasn't easily fixable (and usually my fault). Their customer service chat people are very helpful and patient. Would recommend them to anyone looking for a new hosting service.
David Henderson
Australia
  • Reliability8
  • Pricing10
  • User Friendly10
  • Support8
  • Features10
9.2
NEW

Good Value for what I wanted

Service used: Shared - BUSINESS
Moved from GoDaddy
Signed up with HostPapa a few days ago on a promotional price of about $20 for the first year of a shared business plan (but fully aware that renewal will be more like $170).
Support is prompt, although they have not always provi...Read More
Rod S
Australia
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10
NEW

Easy to use and great prices

Service used: Shared - BUSINESS
I transferred several of my domains across to Hostpapa and I'm always scared of this sort of this as its usually confusing and I don't really understand this aspect too well. However, it was extremely easy do so step one, bringing...Read More
Milena B
Canada
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support10
  • Features10
9.6
NEW

My favorite hosting so far

Service used: Shared - BUSINESS
Easy to buy a domain and select a hosting plan. Detailed list of features is provided to help customers choose the right plan. Great Customer Support - helpful, friendly and patient. I feel valued as a customer. Also, I like their blog: https://www.hostpapa.ca/blog/
Joe Smith
Canada
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features4
3.6
NEW

An entire day trying have a simple register

Service used: Shared - BUSINESS PRO
After seeing such excellent reviews of hostpapa I thought I would buy a domain from them and have them host it. I registered a domain in early morning and was told it would take 20-30 minutes. I waited 4 hours and nothing came in ...Read More
HostPapa Inc.
HostPapa Inc.
Hi Joe,

I'm really sorry to hear about this unfortunate experience. Allow me to elaborate on what the issue was and why we had trouble resolving it in a timely fashion.

The main issue with your registration being delayed, wa...Read More
Joe Smith
Joe Smith
Thanks for replying... it shows that you do care. I'm not sure how or why my "organization" presented a problem. I was asked for the info as part of the application to register the domain and I clearly filled in the information co...Read More
HostPapa Inc.
HostPapa Inc.
Hi Joe,

Thanks for your response.

We will be revisiting the domain name purchase only service with our support team to ensure incorrect information is not given to our customers in the future.

Thank you again for bringing this to our attention.

Thanks,
HostPapa Inc.
Beth Newell
Canada
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Helpful Hosts

Service used: Shared - BUSINESS
I have been using HostPapa since 2014 and I am happy with the way they are available when I need them. I am not technology saavy so when I'm stuck they are there to get me up and running again!

Typical HostPapa Prices

Service Monthly Price Range
Shared Hosting $1.95 - $12.95 3 plans
VPS $19.99 - $109.99 3 plans
SSL $0.00 1 plans
The Services & Prices are taken from www.hostpapa.com

HostPapa Expert Review 2019

Written by: Ilya Hazanov

HostPapa Rating

  • Reliability
    8 / 10
  • Pricing
    5 / 10
  • User Friendly
    6 / 10
  • Support
    9.6 / 10
  • Features
    9 / 10
7.5
Rated by Ilya Hazanov

HostPapa: Green Business Hosting

HostPapa was founded in 2006, and is based in the US and Canada, with server headquarters based in Toronto. While it’s now common for web hosts to offset their carbon footprint by buying green energy credits, but that trend was started by HostPapa. HostPapa does more than the usual – offsetting just their data centers – and purchases green credits for the amount of energy used by their entire company. Instead of just doing something to boast of it on a button on their site, it seems they really want to do the right thing. HostPapa gives a lot away in the most basic package:  unlimited domains, bandwidth, disk space, and MySQL databases. There are also some features like a promotional campaign package, a nice website builder, and support.

Uptime & Reliability

Compare
8

Secure and Reliable

HostPapa says it provides “100% Service Guarantee” and boasts of 99.9% uptim or your money back. That number holds up almost perfectly during testing. The servers are great, thanks to solid hardware with Linux on board, constant site monitoring, a backup power system, and a great firewall.

Features

Compare
9

Economical Price, Many Add-on Features

HostPapa lures you in with unlimited domains and subdomains, bandwidth, disk space, MySQL 5.1 databases, and emails, then tried to fork over some big bucks for a a wide variety of features. They offer great small business tools, like programs for blogs and e-commerce solutions. If you’re a Google fan, you can spend a little bit and get access to a Google Apps package. You also get a free marketing package with some credits for promotional tools, to help get you started with a campaign.
Feature Description
BandwidthAll HostPapa accounts include unlimited bandwidth.
Disk SpaceAll HostPapa accounts include unlimited disk space.t
Website BuilderHostPapa’s site builder, SohoLauch, is included in all packages for free, and is surprisingly easy to use. You can add in such advanced features as shopping carts, photo albums, and blogs.
Email AccountsAll HostPapa accounts include unlimited email accounts.
Shopping CartsAll HostPapa accounts include OS Commerce Cart and ZenCart Shopping Cart. Your HostPapa account is also compatible to be used as a PayPal merchant.
StatsYou can track your website traffic with AWStats, Webalizer, or Analog.t
MySQL databasesAll HostPapa accounts include an unlimited number of MySQL Databases with phpMyAdmin.t
FTP AccountAll HostPapa accounts include unlimited FTP accounts with constant access.t
Multiple DomainsAll HostPapa accounts include unlimited number of domains and websites for each account.t

Support

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9.6

Help, I Need Somebody!

HostPapa’s provides support via phone, live chat, or a ticketed system; however, you’ll find a plethora of complaints on the web about slow response times and poor technical support. However, we were impressed with the library of video tutorials and the user forum space—there are even  articles in Spanish and French.

Pricing

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5

Sneaky Charges

In a decision I’ll call “not the coolest move,” HostPapa opted for the sneaky move of pre-checking add-ons during the check out process. So although there are great, competitive prices, pay attention to the total before you confirm payment. If it doesn’t look right, it might not be. For example, a Private Domain for $8.99, SiteLock for $14.95, and domain extension after the first free year for $15 are all auto-checked. There is a $29.95 setup fee that HostPapa generously waives when you sign up (thanks, HostPapa), but if you take advantage of the money-back guarantee and cancel, you’re then charged that previously waived $29.95 setup fee (not cool, HostPapa). If you read the fine print, you can get a good web host at a great price, but there’s a sense that feels like they’re trying to take advantage of people who aren’t paying the closest of attention. As a side note, if you want a dedicated IP address, you can do so for an extra $36 per year.

User Friendly

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6

Easy Signup, Easy Use

HostPapa’s site is organized and even has an often-updated blog. (Who actually has an often-updated blog?!) Packages are clearly distinguished, and signup is a breeze. HostPapa opted for cPanel, the standard across many web hosts. But even if you’re familiar with cPanel, you may be surprised by how full your HostPapa cPanel is: because of all of the included features and products even in the basic package, your page may be more cluttered than you’re used to. If you like WordPress, you can easily install it from cPanel, complementary in all packages.

Summary

HostPapa isn’t the cheapest on the block, but for small businesses looking for features like help with blogs or e-commerce, this is a good fit. You need to pay attention during checkout, and you might choose to solve your own support issues, but with those caveats in mind, the packages are priced well considering the included features. PROS
  • Truly green company
  • Excellent, timely support
  • Fantastic add-on features
  • Unlimited basics (domains, email, bandwidth, etc)
CONS     
  • Lengthy contracts
  • Sneaky, auto-selected add-ons
  • Waived setup fee charged if you cancel
  • Poor customer service
  • Limited technical tools
  • Difficulty with cancellations
Read the full expert review Visit HostPapa See plans & pricing

HostPapa Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
50 GB Unlimited $1.95 9.0
Unlimited Unlimited $1.95 9.2
Unlimited Unlimited $12.95 6.6

VPS Hosting Plans

Plan Name Space RAM OS Price Score
50 GB 1.5 GB $19.99 4.8
100 GB 3 GB $39.99 10
200 GB 6 GB $109.99 10

SSL Plans

Plan Name Features Warranty Price Score
Let's Encrypt SSL
FREE SSL with hosting
$0.00 $0.00 7.2
A Free Domain is included when purchasing any hosting service from HostPapa
Submit a HostPapa Coupon

Server Locations

Toronto

HostPapa Refund & Cancellation Policy

  • 30 Day Guarantee
  • Applies to Hosting Services

    • Refunds do not include all one-time fees, all fees related to 3rd party services (e.g. SSL certificates), domain names registrations and all privacy related services, and any additional fees that apply to domain transfers

See the complete and updated policy by HostPapa: http://www.hostpapa.com/terms

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