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1.9
POOR
  • User Friendly
    1.7
  • Support
    1.8
  • Features
    1.9
  • Reliability
    2.1
  • Pricing
    2.0
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FastHosts Reviews and Expert Opinion

Pricing Range

Shared Hosting $7.30 - $21.94
VPS $17.55 - $648.45
Dedicated Server $42.45 - $393.76

Data Centers

Brian Woods

Pinned Review

Brian Woods,
5.0
I run my business site with FastHosts and they have been great so far. It has been nearly three years and I really have nothing bad to say about them. My site is simple, but gets a good amount of traffic. From what I have seen and heard, the site loads up quickly every time. Best hosting in the UK!

Reviews

Sara Mills
Sara Mills from United Kingdom,

No help for a novice web designer - ripped off

1.0
Absolutely awful. Do not organise hosting for your website with Fasthosts if you are a novice. I had one domain and yet they enable me to set up x 4 hosting packages with them by mistake for that one domain. Upon contacting them t...Read Moreo cancel, was told I had to continue paying the contract for all 4 for another 4 months until those contracts had ended - even though I hadn't used them. In addition, on the phone I was made to feel awful and chastised by the so called 'customer services support'. Never again!Less
Fred Smith
Fred Smith from Spain,

More trouble than they are worth (even if free)

1.4
They make everything difficult & time consuming
(a mix between, over complicated systems, not thinking as user and not caring whether they keep their customers.
Servers & databases are as weak as can be imagined and wors...Read Moret.
Add lots of sites too quickly and you will hate yourself for 2 decades, like us.
Never ever ever ever choose Fasthosts. Never. Even if they pay you.
They will ruin your sanity and your business, especially as a reseller/web design firm.

You cannot imagine how uncooperative they can be on the most simple things (with costly delays until they see the light). Or idiocy of changing things for the worst. (i.e. Rather than being able to simply allocate/change, the 'account owner' of a server, they think that giving access to a clients account to build their site is better. Even though said client, can withdraw your access, if they feel like not paying for your services! Gives client too much power not to pay)
Less
Sara Mills
Sara Mills,
Totally agree with you! Absolutely awful. Do not organise hosting for your website with Fasthosts if you are a novice. I had one domain and yet they enable me to set up x 4 hosting packages with them by mistake for that one domain...Read More. Upon contacting them to cancel, was told I had to continue paying the contract for all 4 for another 4 months until those contracts had ended - even though I hadn't used them. In addition, on the phone I was made to feel awful and chastised by the so called 'customer services support'. Never again!Less
Teo J
Teo J from United Kingdom,

Be vigilant

1.4
Rude thieves
I have been with this company for years. Twice I found out that they are getting monthly payments for extended support service without my agreement or permission when upgrading PHP. They did it in 2017 for 6 months a...Read Morend 2019 again for 6 months. No refund was given. No apology was mention.
The team in billing service are unhelpful and really arrogant. The costumer service even worse.
The only descent person was Frank on technical support team. Account is closed
Less
Ross M
Ross M,
Teo J, sad to say that they are still running this scam. I was just made aware of these payments myself, and have gone through a similar experience to you.

The employees have clearly been given a "how to scam customers" playbo...Read Moreok.

It is impossible to get them to change their ways, or to reimburse the money they have stolen.

Avoid.
Less
Sara Mills
Sara Mills,
Totally agree! Complete rip off! Absolutely awful. Do not organise hosting for your website with Fasthosts if you are a novice. I had one domain and yet they enable me to set up x 4 hosting packages with them by mistake for that o...Read Morene domain. Upon contacting them to cancel, was told I had to continue paying the contract for all 4 for another 4 months until those contracts had ended - even though I hadn't used them. In addition, on the phone I was made to feel awful and chastised by the so called 'customer services support'. Never again!Less
Adam Thompson
Adam Thompson from United Kingdom,

AVOID AT ALL COSTS.. THEY STEAL YOUR MONEY

1.0
AVOID AT ALL COSTS! Im in the long process of moving all of my customer accounts to a different provider after they charged me for services that were meant to be canceled years ago.. provided proof and still was told no refund was...Read More due... That's after ignoring the requests several times. They have effectively stole thousands off our company and refuse to even look at the situation properly, just generic responses for months... Finally given up and will be moving all of our customer accounts to a different provider and persuing a refund through the courts as well as letting everyone know that they are a cowboy company.Less
Fred March
Fred March from Spain,

Chrome SSL issues. Fasthosts are, typically, leaving resellers in the cold!

2.2
Fasthosts always make thing hard,
They just care about money.
SSL will be a nightmare,
they demand resellers rebuild every website,
that wasn't made recently.
NEVER USE THEM FOR ANYTHING IMPORTANT
peter h
peter h from Spain,

Not a good hosting comapny

1.0
Be warned, when you sign up and realise how bad their services are, you can't cancel your contract. They demand that you continue paying them for an entire year even if you've only used their services for a few weeks.

Everythin...Read Moreg about this company sucks, their support staff, their hosting services and definitely their billing department.

Not a recommended hosting company.
Less
Mohammed R
Mohammed R from United Kingdom,

They take your credit card details and …

1.0
They take your credit card details and store them and charge over and over again.

I had a few domains cancelled where I switched auto-renew OFF but they claimed I did not turn the privacy renew off (the option was not on the sa...Read Moreme page anyone would think if you cancel the domain naturally you dont want the privacy on a domain you want to cancel) so they continuously charged me for cancelled domain privacy on domains that I did not want to renew

Also a few times when I tried to cancel previously in the control panel a message comes up error with server.

One of the worst companies ever using these unethical tactics, stick with 123 reg or LCN.com great customer support nothing hidden and ultimately much easier to deal with.
Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Offering high quality sites great hosting

FastHosts is one of the largest hosting services in the UK.  They offer top of the line technologies for all their customers.  The company does seem to be primarily focused on providing higher end hosting services, which may have caused them to neglect the entry level customers to a point.

Their VPS and dedicated hosting options are great, and come with a variety of nice features to help ensure your site is configured just the way you want it.  They even have knowledgeable technical staff available to perform adjustments as needed.

Those looking for shared hosting will generally have a good experience, though some customers at this level have run into issues with slow loading and other types of errors.  My belief is that this company takes older dedicated and VPS servers and reuses them for shared hosting, which is a great business practice but can result in some reliability issues for the shared hosting

Read More
8.8
SUPERB!
Rated by Michael Lavnduski
  • User Friendly
    9
  • Support
    9
  • Features
    8
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

99.99% uptime guarantee for VPS & Dedicated

FastHosts is one of a fairly small number of hosting companies that doesn’t offer an uptime guarantee to their shared hosting customers.  They also don’t provide public statistics regarding this.  For VPS and dedicated hosting customers, they do have a 99.99% uptime guarantee, and allow you to claim a one day price credit for each hour your site is down.

Very few people have complained about lengthy outages from FastHosts, however, so it is not too likely that you will have to claim this credit.

For shared hosting customers, the reliability has been something of a concern, which a small but still significant number of people complaining that they had ongoing issues.

Features

All the standard options plus a few nice extras

FastHosts provides their customers with all the standard options you would expect for a higher end hosting company.  With both windows and unix hosting, for example, you will be able to choose exactly what you need.  They also have hosting packages ranging from entry level shared hosting to top of the line dedicated servers that can be customized to your liking.

What is really attractive when it comes to features is that they offer a free SEO service called “TrafficDriver.” Search engine optimization tools are rarely free, especially for those that are actually effective.  This is a very nice perk that will likely be very attractive to those starting new sites or looking to drive more traffic to an existing one.

You also get a nice site builder tool, which is a nice option for newer webmasters.  One other perk is that you get an advanced email box, which really stands out against the typical web based email tools that hosts provide.

Support

Plenty of technical support options

FastHosts provides 24/7/365 technical support through both their online ticketing system and the phone, which is very nice.  They are also able to provide support through their social media accounts on Twitter, LinkedIn, Facebook or Google+ (though there are some limitations on what they can do through this approach).

On top of their technical support services, they also offer a lot of user guides, a nice knowledge base, and a training center with some great information.

Pricing

Fair prices with cost savings options

At first glance the prices really don’t stand out as being that great of a deal.  Their monthly costs for all levels are right in line with what most places charge.  They do, however, offer options to pay up to three years in advance, which can get you a very significant discount.  If you are confident that you want to stick with one host for the long haul, you can get some great deals by paying up front with this company.

The many free perks that you get (see the SEO features and email box above) also help to make the price for this company’s web hosting quite attractive.

Summary

Great Choice for Demanding Websites

If you have a well established, high-traffic site, this is really a great hosting company to consider.  For smaller sites that are looking for shared hosting, you may want to think twice.  While the majority of their entry level customers are happy and get great service, the fact is that there have been a somewhat concerning number of these sites that have reported issues.

You do get a lot of nice features for the price, no matter which level you have.

Pros:

  • Free SEO tools
  • High quality VPS & dedicated servers
  • Great customer support, even for advanced issues
  • Lots of added features included

Cons:

  • History of issues on shared hosting
  • Custom control panel for shared hosting (cPanel or Plesk options for VPS & dedicated only)
  • Only one data center location

FastHosts Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Business Bronze 50 GB Unlimited Unlimited $7.30 2.0 Details
Business Silver Unlimited Unlimited Unlimited $10.23 2.0 Details
Business Gold Unlimited Unlimited Unlimited $14.62 3.7 Details
Business Platinum Unlimited Unlimited Unlimited $21.94 3.7 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
1 vCPU - Linux 50 GB 1 core 1 GB $17.55 3.7 Details
16 vCPU - Linux 1000 GB 16 cores 24 GB $641.13 3.7 Details
1 vCPU - Windows 50 GB 1 core 1 GB $24.87 3.7 Details
4 vCPU - Windows 1000 GB 16 cores 24 GB $648.45 3.7 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
550 500 GB 2 x 3.00GHz 4 GB $42.45 3.7 Details
750 2 TB 4 x 3.00GHz 12 GB $57.09 3.7 Details
950 4 TB 4 x 3.00GHz 16 GB $86.36 3.7 Details
1060 4.23 TB 8 x 2.00GHz 32 GB $203.47 3.7 Details
1160 6.5 TB 8 x 2.00GHz 64 GB $262.02 3.7 Details
1260 8.98 TB 32 x 2.00GHz 128 GB $393.76 3.7 Details

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