FastHosts Expert and User Insights by FastHosts Customers
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FastHosts is one of the largest hosting services in the UK. They offer top of the line technologies for all their customers. The company does seem to be primarily focused on providing higher end hosting services, which may have caused them to neglect the entry level customers to a point.
Their VPS and dedicated hosting options are great, and come with a variety of nice features to help ensure your site is configured just the way you want it. They even have knowledgeable technical staff available to perform adjustments as needed.
Those looking for shared hosting will generally have a good experience, though some customers at this level have run into issues with slow loading and other types of errors. My belief is that this company takes older dedicated and VPS servers and reuses them for shared hosting, which is a great business practice but can result in some reliability issues for the shared hosting
Uptime & Reliability
99.99% uptime guarantee for VPS & Dedicated
FastHosts is one of a fairly small number of hosting companies that doesn’t offer an uptime guarantee to their shared hosting customers. They also don’t provide public statistics regarding this. For VPS and dedicated hosting customers, they do have a 99.99% uptime guarantee, and allow you to claim a one day price credit for each hour your site is down.
Very few people have complained about lengthy outages from FastHosts, however, so it is not too likely that you will have to claim this credit.
For shared hosting customers, the reliability has been something of a concern, which a small but still significant number of people complaining that they had ongoing issues.
All the standard options plus a few nice extras
FastHosts provides their customers with all the standard options you would expect for a higher end hosting company. With both windows and unix hosting, for example, you will be able to choose exactly what you need. They also have hosting packages ranging from entry level shared hosting to top of the line dedicated servers that can be customized to your liking.
What is really attractive when it comes to features is that they offer a free SEO service called “TrafficDriver.” Search engine optimization tools are rarely free, especially for those that are actually effective. This is a very nice perk that will likely be very attractive to those starting new sites or looking to drive more traffic to an existing one.
You also get a nice site builder tool, which is a nice option for newer webmasters. One other perk is that you get an advanced email box, which really stands out against the typical web based email tools that hosts provide.
Plenty of technical support options
FastHosts provides 24/7/365 technical support through both their online ticketing system and the phone, which is very nice. They are also able to provide support through their social media accounts on Twitter, LinkedIn, Facebook or Google+ (though there are some limitations on what they can do through this approach).
On top of their technical support services, they also offer a lot of user guides, a nice knowledge base, and a training center with some great information.
Fair prices with cost savings options
At first glance the prices really don’t stand out as being that great of a deal. Their monthly costs for all levels are right in line with what most places charge. They do, however, offer options to pay up to three years in advance, which can get you a very significant discount. If you are confident that you want to stick with one host for the long haul, you can get some great deals by paying up front with this company.
The many free perks that you get (see the SEO features and email box above) also help to make the price for this company’s web hosting quite attractive.
Great Choice for Demanding Websites
If you have a well established, high-traffic site, this is really a great hosting company to consider. For smaller sites that are looking for shared hosting, you may want to think twice. While the majority of their entry level customers are happy and get great service, the fact is that there have been a somewhat concerning number of these sites that have reported issues.
You do get a lot of nice features for the price, no matter which level you have.
Free SEO tools
High quality VPS & dedicated servers
Great customer support, even for advanced issues
Lots of added features included
History of issues on shared hosting
Custom control panel for shared hosting (cPanel or Plesk options for VPS & dedicated only)
They take your credit card details and store them and charge over and over again.
I had a few domains cancelled where I switched auto-renew OFF but they claimed I did not turn the privacy renew off (the option was not on the same page anyone would think if you cancel the domain naturally you dont want the privacy on a domain you want to cancel) so they continuously charged me for cancelled domain privacy on domains that I did not want to renew
Also a few times when I tried to cancel previously in the control panel a message comes up error with server.
One of the worst companies ever using these unethical tactics, stick with 123 reg or LCN.com great customer support nothing hidden and ultimately much easier to deal with.
A really underhand company. Emailed me about a automated renewal 30 days before my domain expired, then charged me more than the renewal email said.
When I queried this, they referred back to some email they sent months ago about a price increase happening. The renewal notice didn’t mention this, and had the lower amount.
I’d never use this company again, even if they were the cheapest (they’re not incidentally, massively overpriced compared to their competitors now, and it’s not even like you get good service for the extra!)
Don't deal with this company they are thieves, they we steal your money without your permission then blame it on you. No refunds once they steal your money and they hide behind a smoke screen of deceit.
It took me a while to settle on this company because there were so many options out there. When I finally signed up I was glad I did. They have the best hosting in Europe and I wouldn't want to change. My site loads fast, it is affordable and when I do need to contact their technical support, they get back to me fast. I am very happy with my decision.
This is clearly a planted review. Ive used them and as far as I'm concerned they're a bunch of crooks who threatened me with legal action when i tried to close my account (apparently I was one day late because of a weekend!)
I run my business site with FastHosts and they have been great so far. It has been nearly three years and I really have nothing bad to say about them. My site is simple, but gets a good amount of traffic. From what I have seen and heard, the site loads up quickly every time. Best hosting in the UK!
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