2.4
POOR
  • User Friendly
    2.3
  • Support
    2.3
  • Features
    2.4
  • Reliability
    2.5
  • Pricing
    2.7
Write Review Visit BigRock

BigRock Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting $0.95 - $8.02
VPS $16.09 - $257.74
Resellers $12.00

Availability

99.9% Uptime

Data Centers

Suneil Singh

Pinned Review

Suneil Singh,
4.4
I have been using BigRock for last 3 years and I can that they are reliable and affordable web hosting service provider. There are many web hosting provider few are very costly while other provide web...Read More hosting at cheap price but not provide the quality service. But, You can rely on BigRock if you are looking for quality web hosting service at affordable price.Less
Pras Thamnang
Pras Thamnang from Germany,

Great support and account management

4.0
Not impressed with the pricing for the number of services that are given. In short, I would like value for money. The support and account managers are very honest and nice and help in need. The features are also decent. PLease however work on your pricing.
BigRock
BigRock,
Hey Pras,


Thanks for the feedback. We are extremely sorry for the inconvenience. Can you please share your contact number? We will have one of our assistants address your query immediately.
Shijo Thomas
Shijo Thomas from United Kingdom,

Low on cost, but even lower on level of service

2.4
VPS 1
I bought a domain and website builder yesterday. Sales takes 5 mins to sell. But after you have paid, it is all downhill.
their knowledge base is utterly useless. To reach support, it takes 2 hours and then they get rid off you i...Read Moren 5 mins without solving your problem. Avoid at all costs. Dont get lured by deals and coupon codes. I will now be suffering for the next 2 years.Less
BigRock
BigRock,
Hey Shijo,

We are extremely sorry for the inconvenience. Can you please share your contact number? We will have one of our assistants address your query immediately.
Tushar Jain
Tushar Jain from India,

Worst customer service and support. Terrible experience

2.0
Their customer support, client management has to be the worst ever for any line of business. In fact it should be made a case study of what not to do.

Their email service is 101% non-reliable. For the past 2 months, they have ...Read Morebeen migrating their email servers, every time indicating a downtime of 30 minutes. For days now, our emails have been acting weird, disrupting abruptly, mails are getting stacked, delayed randomly. And they are totally unapologetic about it, sitting clueless, making fake commitments. Actually they cant care less, it seems.Less
BigRock
BigRock,
Hey Tushar,

We are extremely sorry for the inconvenience. Can you please share your contact number? We will have one of our assistants address your query immediately.
Andres Saviola
Andres Saviola from Argentina,

Terrible account management team

3.8
If there is a word for this, I would rather not use foul language here, but you guys need to be polite and understanding while addressing out issues. The hosting you have is decent but we are also asking queries because we don't k...Read Morenow about certain things that are technical and for the sake of understanding we just need to confirm if the route we take is correct or not.

It is not like we are sitting with no work in hand. Please help us out properly or else we will cancel out subscription with you and join another provider.
Less
BigRock
BigRock,
Hey Andres,

We are extremely sorry for the inconvenience. Can you please share your contact number? We will have one of our assistants address your query immediately.
Robert Durant
Robert Durant from Netherlands,

Worst support team and features ever!!

3.8
Really poor support and features. I feel like I have made a huge mistake by signing up with a provider who has a good reputation in the hosting industry. Though I feel servers are okay to decent, there has to be some level of unde...Read Morerstanding amidst your support staff. At least have the decency to callback if the line goes off because we take a long time to get connected in the middle of so many calls you get. Also wait time is too much anfd the chat bots are totally redundant. Do you even call that a feature? Please stop putting that your chatbots are awesome on your blogs!!Less
BigRock
BigRock,
Hey Robert,

Apologies for the issues you are facing. Please share your details with us so that we can have one of our executives address this problem.
Alban Vicari
Alban Vicari from Austria,

Reliable service and pricing, but bad panel

3.6
Not satisfied with the panel and over all hosting's maneuver when it comes to managing the hosting. It is very clunky. I have seen better panels and I can tell you that this is not acceptable.

I can rely on BigRock's support b...Read Moreecause they resolve issues and don't take too many days. Except in some cases when it is holiday season. My suggestion is please work on the panel and ensure that it is easy to manage.Less
BigRock
BigRock,
Hey Alban,

Thanks for the review. We are still working on fixing some issues with the panel. But if you are still facing problems, please share your details with us so we can arrange a quick fix.
Kiri Mahesh
Kiri Mahesh from India,

Support team needs to be quick and efficient

3.8
The hosting plans are okay but I feel the support team needs to understand that people don't have all day to wait till their turn comes up. Please ensure that there are different ways of connecting and communicating when there are...Read More problems or urgent issues.

My website (small business is doing well), since bandwidth and hosting uptime and speed are good and on track. As a feedback to you please have a better turn around time for support. Chatbots are not the only option, at times we need direct communication.
Less
BigRock
BigRock,
Hey Mahesh,

Apologies for the issues you are facing. Please share your details with us so that we can have one of our executives address this problem.
Vikas Sharma
Vikas Sharma from India,

My websites not working from last 4 days

2.0
Very bad hosting...from last 4 days my all websites stopped working. Very poor technical support team. They can't solve a minor problem.
Don't go for Bigrock Hosting.

They told-
Kindly note that we are aware of the issue and ...Read Morewe have already updated the ongoing issue details on our forum page.

Our server engineers are working on the issue to resolve it permanently.

https://support.bigrock.com/index.php?/Knowledgebase/Article/View/6671/21/issue-with-one-of-our-windows-shared-server---mdin-pp-wb2webhostboxnet

From last 4 days my all work stopped because of this Bigrock Hosting.
Less
BigRock
BigRock,
Hey Vikas,

We are extremely sorry for the inconvenience. Can you please share your contact number? We will have one of our assistants address your query immediately.

Expert Review

Craig Timmins
Craig Timmins
Hosting Expert

Overview

Affordable Hosting With Basic Features

With prices starting at rock bottom an confidence boosting uptime guarantee’s and 30-day money back guarantee’s you can see why Big Rock Hosting tempts plenty of host seekers from across the World. If you are a bigger company that required advanced features and services to cope with high traffic demands then you may need to shop around, but for those looking to cash in on a great price that offers basic hosting and domain features then you can’t go far wrong with BigRock.

Why Choose BigRock Hosting?

  • Very low prices
  • Service backed-up by guarantees
  • 24 hour support
  • Simple web building tools

Want to know if BigRock Hosting is right for you?

Let’s check it out.

8.6

SUPERB!

Rated by Craig Timmins

  • User Friendly
    8

  • Support
    9.5

  • Features
    7

  • Reliability
    9

  • Pricing
    9.5

Reliability

99.9% Uptime on VPS Hosting

Generally BigRock Hosting is reliable and rarely has any issues. The servers are mostly USA based and are solid to the core which makes the network impeccably strong. They do offer a 99.9% uptime service on VPS Hosting, and looking around at reviews you don’t come across any downtime problems for shared hosting or specialised hosting either.

All this talk is backed up by a 30-day money back guarantee so if you aren’t 100% happy with the service and feel it lacks any kind of transparency then you can get your money back.

Features

3 Main Plans With Unlimited Space & Bandwidth

There are 3 main hosting types that are offered with Big Rock and they are Shared hosting, Specialized hosting, and Reseller hosting, all tailored to a different type of customer. With each hosting plan you get a great deal of basic features, but don’t expect any of them to really wow you as they are standard web building features.

You standard mid-range shared hosting plans come with unlimited bandwidth, space, 5GB of database space, CPanel, and unlimited transfer. Many features are missing from the Essential plan but as this is the cheapest option of just over $2 per month you can see why it is stripped back so much. Nonetheless its a great plan for beginners.

[features_table]

Support

Solid Tech Support & Customer Service

Now many people may feel that because the company is based in Indian, that there must be some catch to the prices and the service offered. The simple fact is that BigRock are genuinely a decent company that offer a 24/7 support service to its customers. With live chat and phone support available around the clock, and qualified technicians on hand to help you solve a problem, you are in good hands.

There are also a few extra support options such as a knowledge base packed full of articles and tutorials on everything you need to know about hosting, maintaining and marketing your website.

  • 24/7 support
  • Live chat and phone
  • Qualified agents
  • Knowledge Base
  • Email

Pricing

Rock Solid Hosting For Little Money

When it comes to pricing there are many price bands you will see, for example with Shared Hosting comes a number of different sub-plans, and then under that a number of different prices depending on the length of time you want to commit to, so it can get somewhat confusing.

In your typical shared hosting plan you have the option to go with a Linux or a Windows setup, with Linux plans being the slightly cheaper of the two. Therefore if you wanted to take out a Linux plan for a minimum 1 year term you would pay $4.29 per month. However, if you decide to commit to a 10 years plan you could save BIG TIME, as the price comes down to $3.49 per month.

The cheapest plan comes in as low as $1.59 per month when you go for a 10 year plan.

User-Friendly

CPanel Comes as a Helping Hand

Every hosting that comes with CPanel as part of the package is always a user-friendly hosting company in my book. The very fact that CPanel becomes a portal to many different areas of your hosting makes it easy to navigate your way around to databases, email forwarders, and sub-domains (to mention just a few tools you can get to).

If that’s not all, you can buy a domain from BigRock as well, so this ties in nicely with your hosting plan.

Summary

A Basic Service Full of Class

BigRock act as a very affordable way of getting your website hosted, with plans that start from as little as $1.59 per month. They may not be for everyone, and by that I mean they are more focused on helping smaller businesses and individuals as some of the more robust advanced features are missing from the hosting plan line-up.

With a strong support area, decent features, and guarantees to give you that confidence boost, BigRock really do a great job in this sector.

Pros

  • Affordable
  • 24/7 Support
  • 99.9% Uptime
  • Good discounts for yearly purchases

Cons

  • Based In India (Which could put people off)
  • The Essential plan hardly has any features or high specs

BigRock Prices, Plans & Features - 2023

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Essential (Windows) 500 GB 2 TB cPanel Unlimited $0.95 2.5 Details
Premium (Windows) Unlimited Unlimited cPanel Unlimited $3.68 2.6 Details
Business (Windows) Unlimited Unlimited cPanel Unlimited $7.86 3.0 Details
Pro (Windows) Unlimited Unlimited cPanel Unlimited $8.02 1.0 Details
Starter (Linux) 500 GB 2 TB cPanel Unlimited $0.95 2.1 Details
Advanced (Linux) Unlimited Unlimited cPanel Unlimited $2.56 3.7 Details
Business (Linux) Unlimited Unlimited cPanel Unlimited $4.16 1.2 Details
Pro (Linux) Unlimited Unlimited cPanel Unlimited $5.77 1.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
1 20 GB - 512 MB $16.09 1.8 Details
2 30 GB - 768 MB $24.15 1.0 Details
3 40 GB - 1 GB $33.81 2.4 Details
4 60 GB - 1.5 GB $46.70 1.0 Details
5 80 GB - 2 GB $61.20 2.4 Details
6 100 GB - 2.5 GB $80.53 2.4 Details
7 140 GB - 3.5 GB $101.48 2.4 Details
8 200 GB - 5 GB $149.81 2.4 Details
9 260 GB - 6 GB $193.30 2.4 Details
10 350 GB - 8 GB $257.74 2.4 Details

Resellers Plans

Plan Name Space Bandwidth Panel Price Score
ESSENTIAL 50 GB 1 TB cPanel $12.00 2.4 Details

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