A professional email address on your own domain helps build trust with new clients. But features like spam protection, mobile access, and deliverability are what make it reliable for daily business use. I tested BigRock’s Business Email in real-world conditions to see if it’s a good fit for professional use.
A professional email address on your own domain helps build trust with new clients. But features like spam protection, mobile access, and deliverability are what make it reliable for daily business use. I tested BigRock’s Business Email in real-world conditions to see if it’s a good fit for professional use.
BigRock offers its business email service through a partnership with Titan, a dedicated email platform that positions itself as the highest-rated solution for small businesses. The product lives under the Email and Security menu alongside Google Workspace, Digicerts and SSL, CodeGuard, and SiteLock. Here is exactly what I found.
BigRock
Get started with BigRock Business Email and create professional custom-domain mailboxes powered by Titan for your business.
Three plan tiers covering bloggers, solopreneurs, and growing business teams
Powered by Titan, with rich webmail and mobile apps requiring zero setup
Inbuilt calendar and contacts included on all plans
Advanced anti-spam and anti-virus protection across every tier
Custom DKIM support for improved email deliverability and sender reputation
IMAP/POP3 support for compatibility with third-party email clients
Data encryption included on all plans
Email forwarding, catchall accounts, and one-click email import included
Scalable mailbox seats with the ability to add or remove accounts at any time
Cons
No money-back guarantee on any Titan Email plan; the purchase is non-refundable from day one
Billing tenure tops out at 1 year with only a 3% discount, limiting long-term savings compared to other BigRock products
Live chat support stayed surface-level on a technical migration question and redirected to a phone call rather than engaging with the query directly
BigRock Business Email is a capable, purpose-built email product for professionals and small businesses who want a reliable custom-domain email experience backed by Titan’s platform. Check current plan pricing and availability below before you commit, and read the refund policy carefully before purchasing.
Rating Breakdown
To evaluate BigRock Business Email, I applied our hosting review methodology, a structured framework used consistently across all reviews to keep scores grounded in real testing rather than marketing claims.
Here is how BigRock Business Email performed across every key parameter I assessed:
Three plan tiers with clear per-mailbox pricing across four billing tenures. The maximum discount on the annual term is modest, and the absence of a refund policy removes the safety net that other BigRock products carry.
Titan’s webmail, mobile apps, inbuilt calendar, anti-spam, anti-virus, DKIM, IMAP/POP3, data encryption, and a scalable mailbox model make for a well-rounded email product across all three plan tiers.
The modal-based ordering flow is clean and fast. The post-purchase dashboard is well-organized and surfaces account creation, webmail login, and DNS records in one view.
Live chat connected quickly, but the response to a specific migration question was vague and redirected to a phone call rather than addressing the query. The answer given was incomplete and left the most important part of the question unanswered.
Overall
8.5/10
BigRock Business Email delivers a solid, feature-rich email platform through Titan’s infrastructure. The no-refund policy and the support gap on technical questions are the two areas to factor into your decision before purchasing.
BigRock
Get started with BigRock Business Email and create professional custom-domain mailboxes powered by Titan for your business.
BigRock’s Business Email is accessible from the Email and Security menu in the top navigation.
The landing page opens with a three-tab navigation strip at the top, separating I Need Email Advice, Titan Business Email, and Google Workspace into distinct sections.
The billing tenure tabs update the displayed per-mailbox rate as you switch between them. The annual (1-year) term carries a modest discount over the standard monthly rate.
One policy detail that every buyer should read before purchasing: Titan Email carries no money-back guarantee. Unlike shared hosting, reseller hosting, cloud hosting, and VPS plans at BigRock, which all carry a 30-day refund window, Titan Email is explicitly excluded from the money-back policy.
The purchase is non-refundable once completed, making plan selection and account count decisions more consequential here than with other BigRock products.
Tip Because Titan Email is billed per mailbox and carries no money-back guarantee, start with the exact number of accounts your team actually needs today rather than overbuying for future growth. You can add seats at any point in your service term on a pro-rata basis, so you only pay for new accounts from the date you add them until expiry. Buying extra seats upfront that go unused is money you cannot recover.
Check the pricing below for current per-mailbox rates across all BigRock Business Email plans and billing tenures:
To get a genuine feel for BigRock’s Business Email platform, I went through the complete process that a new customer would experience: navigating from the homepage, selecting a plan and account count, connecting a domain, completing the cart and payment flow, and then exploring the management dashboard post-purchase.
1. Finding the Business Email Product
I started on the BigRock homepage and hovered over Email and Security in the top navigation bar.
The dropdown appeared, organized into three columns. The Email column on the left listed Business Email (marked as New) with the tagline “Secure and Professional Email for your Business.” I clicked it to proceed.
The landing page opened with the three-tab navigation strip at the top. I selected Titan Business Email to load the plan comparison view.
2. Selecting a Plan and Tenure
The billing tenure tabs appeared at the top of the plan section: 1 Month, 3 Months, 6 Months, and 1 Year. I selected the 1 Year tab to view the annual pricing tier.
The three plan cards appeared side by side in a clean comparison layout. Each card displayed:
Plan name and positioning label (For Bloggers, For Solopreneurs, For Growing Businesses)
Storage allocation per mailbox
A strike-through standard rate and the discounted per-mailbox-per-month rate
A Buy Now button
A full feature comparison list below the pricing, with green checkmarks indicating which features are included at each tier
The Business plan was labeled Best Value and the Enterprise plan was labeled Best for Your Business. I selected the Enterprise plan and clicked Buy Now.
3. The Signup Modal
Clicking Buy Now opened a modal overlay that handled the entire configuration in one screen without navigating away from the plan page. The modal displayed three sections in sequence:
Choose a Plan confirmed my selection with the plan name (Enterprise), billing tenure (1 year), per-account monthly rate, and a savings badge. A Change button appeared alongside in case I needed to switch before proceeding.
No. of Accounts presented a numeric input with plus and minus buttons to set the exact number of mailboxes to purchase. The running total updated at the bottom of the modal as I adjusted the account count. I set it to 1 account.
Connect your Domain Name offered two options:
I Have a Domain Name: enter an existing domain to connect immediately
I Need a Domain Name: proceed to domain selection through BigRock
I selected the first option and entered my domain. The modal confirmed the selection with a green checkmark next to the domain name, changed the label to a summary confirmation, and displayed a Change button alongside.
The running total at the bottom of the modal updated to reflect the full order cost. I clicked Continue Order to proceed to the cart.
4. My Cart
The cart page used a clear four-step progress bar at the top: Cart, Sign Up, Payment, and Confirmation.
The cart displayed:
Product name (Titan Email Enterprise), account count (1 Account), and the domain it was assigned to
A billing tenure dropdown showing available terms and their per-month rates; the 1 Year term was selected with the savings badge visible
The total with a strike-through original rate and the discounted total
An order summary on the right showing subtotal, GST amount, savings, and the final total
A promo code field for users with a discount code
A Checkout button to proceed
Everything was transparent and clearly broken out before I moved forward.
5. Account Creation
Clicking Checkout moved me to the Sign Up step. The account creation form requested:
Full Name
Email / Username
Mobile number with country code selector
Password
The password tooltip specified between 9 and 16 characters, including uppercase, lowercase, and special characters. A Log In link at the top of the form was available for returning customers. The form processed cleanly without errors.
6. Payment
The payment step presented a full range of payment methods:
Netbanking (37-plus bank options)
UPI (Google Pay, Paytm, UPI, BHIM, and others)
Credit Card (Visa, Mastercard, RuPay, Amex)
Debit Card
Wallets (Mobikwik, Airtel, and others)
Cheque
All payments are processed through PayU, CC Avenue, PayDW, and Razorpay. The order summary remained visible throughout the payment step with the subtotal, GST, and final total clearly displayed.
A disclosure in the order summary confirmed that all plans and products renew automatically unless canceled.
7. The Dashboard
After purchase, the Titan Email order appeared inside BigRock’s client area within the order management view. The order record displayed:
TITAN EMAIL (INDIA) with the Order ID, plan name (Enterprise), purchase date, and expiry date
A Renew button and an Auto-renew toggle at the top right
The main content panel was organized into three clearly labeled sections:
Total Email Accounts showed the number of accounts purchased versus the total allocated (displayed as 1/1 for my single-account order), alongside two action links: Create Email and Login to Webmail.
These are the two immediate actions a new customer needs after purchase, and surfacing them at the top of the order view without any navigation is a strong usability decision.
Below that, three management panels sat side by side:
Manage Email Accounts: a Go to Admin Panel button that takes you into the Titan admin environment where you create mailboxes, configure settings, and manage users
Total Email Accounts: shows the current seat count with Buy More and Delete Accounts links for scaling mailboxes up or down without contacting support
DNS Records: a View Details link that surfaces the DNS record configuration your domain registrar needs to point email delivery to BigRock’s Titan servers
Email Storage at the bottom displayed the total storage capacity for the plan (50 GB for Enterprise) with a note confirming the plan tier and storage ceiling.
A Delete link sat at the bottom of the order card for account termination if needed.
The management workflow for day-to-day use from this dashboard is as follows:
Click Create Email or Go to Admin Panel to create a new mailbox for a team member, set a display name, and configure the password
Click Login to Webmail to access the Titan webmail interface directly, which includes the priority inbox, calendar, contacts, and all plan-tier features
Click Buy More to add seats on a pro-rata basis when the team grows, or Delete Accounts to reduce seats at renewal time
Click View Details under DNS Records to get the MX records, SPF records, and DKIM configuration values needed to route email correctly through BigRock’s Titan infrastructure
Overall Ease of Use Verdict
BigRock’s Business Email ordering flow is lean and efficient. The modal-based configuration handles plan selection, account count, and domain connection in one session without page redirects.
The four-step cart progress bar keeps the checkout process oriented, and the order summary is transparent throughout with GST broken out before payment.
The post-purchase dashboard is well-designed for its purpose. The most important actions, creating a mailbox and logging into webmail, are surfaced immediately without requiring navigation. The Buy More and Delete Accounts controls for seat management are visible on the order card rather than buried in a settings menu, which is the right approach for a per-seat billing model.
BigRock
Get started with BigRock Business Email and create professional custom-domain mailboxes powered by Titan for your business.
BigRock provides support through live chat, phone support, and a knowledge base. The live chat widget is accessible throughout the BigRock website, and the toll-free number (1-800-266-7625) appears in the top navigation bar with sales hours of 9am to 8pm.
Opening the Chat
I initiated the live chat from the Business Email section of the BigRock website and was connected to an agent named Anchal A at 4:05 PM.
The connection was immediate with no automated routing and no queue notification. Anchal introduced herself and asked how she could help.
I submitted a technically specific migration question: if my MX records are currently pointing to Google Workspace and I want to migrate to BigRock’s email hosting, what exactly do I need to change, and in what order, to avoid losing any messages during the transition?
This is a practical pre-sales question that any serious email hosting buyer would want answered before committing. It has a clear and well-documented answer in the email hosting industry: back up existing email first, configure the new mailboxes, update MX records to point to the new provider, verify deliverability, then import historical mail.
The order of operations matters because changing MX records before the new mailboxes are ready causes incoming mail to bounce.
The Response
Anchal’s first response asked for my registered email address on BigRock. I explained that I did not have an account yet, as this was a pre-sales question. At 4:10 PM, she asked whether we could connect on a phone call. I declined and said I preferred to continue over chat.
At 4:11 PM, her response was: “Once the addition of backup is done, then you need to add the DNS records.”
That answer does not address the question. It does not explain what backup method to use, what DNS records need to change, which ones to add versus modify, what the correct order of operations is, or how to verify that mail is flowing correctly before decommissioning the Google Workspace setup.
The response is accurate in the narrowest sense but leaves the most critical parts of a migration plan entirely unaddressed.
For a customer who is weighing whether to migrate a live email environment to a new provider, this level of guidance would not be sufficient to proceed with confidence.
Documentation and Help Center
BigRock’s knowledge base provides documentation for Titan Email account management through its support articles.
The coverage includes:
Adding and removing mailbox accounts (seats) within an existing Titan Email order
Pro-rata billing calculations for mid-term seat additions
How to delete seats and the implications for renewals
Navigating the client panel to access the Titan admin environment
The seat management documentation is clearly written and walks through the process step by step. For users who need to scale their mailbox count up or down after purchase, the knowledge base covers that workflow accurately.
What the knowledge base does not appear to offer in depth is migration guidance, specifically the DNS transition process for customers moving from Google Workspace or another email provider.
That is the gap that the live chat response also failed to fill, which means customers with a migration-specific question will likely need to rely on Titan’s own documentation or general email migration resources outside BigRock’s platform.
My Verdict on Support
BigRock’s live chat connects quickly to a human agent with no automated routing layer, which is a consistent strength across the platform. The weak point in this specific test was the quality of the technical response to a legitimate pre-sales question.
A few observations:
Human agent connected immediately with no bot or queue
Asking for a registered email during a pre-sales conversation added unnecessary friction
Redirecting to a phone call when a customer has explicitly chosen chat is a poor channel-matching decision
The eventual answer was too thin to be useful for a customer planning a live email migration
The knowledge base covers seat management well but does not appear to address MX migration workflows in depth
Phone support is available as an alternative channel for customers who need a more guided conversation
For straightforward plan selection questions and account management guidance, BigRock’s support performs adequately. For technical pre-sales questions about email infrastructure and migration, the documentation from Titan’s own resources and independent DNS guidance will need to supplement what BigRock’s support team provides.
BigRock
Get started with BigRock Business Email and create professional custom-domain mailboxes powered by Titan for your business.
Conclusion: Do We Recommend BigRock Business Email?
Yes, with one important caveat. I recommend BigRock Business Email for professionals, bloggers, solopreneurs, and small business teams who want a reliable custom-domain email environment powered by Titan’s feature-rich platform, and who are prepared to make an informed, final purchase decision before signing up.
The product delivers well within its scope. Titan’s webmail and mobile apps are polished and functional from day one. The inbuilt calendar and contacts, advanced anti-spam and anti-virus protection, DKIM support, and IMAP/POP3 compatibility make this a complete email solution for most small business use cases. The ability to add and remove mailbox seats on a pro-rata basis without contacting support is a practical advantage for growing teams.
The caveat is the refund policy. Titan Email carries no money-back guarantee, which is explicitly documented in BigRock’s own policy pages. Unlike the 30-day window available on shared hosting, reseller hosting, cloud hosting, and VPS products, an email hosting purchase here is final. That makes it more important to evaluate the plan, confirm the account count, and verify that Titan’s feature set covers your workflow requirements before completing the checkout.
Take the time to read the plan comparison carefully, test the Titan webmail interface through any available trial resources, and confirm your DNS migration plan with Titan’s documentation before you buy.
Within those parameters, BigRock Business Email is a well-structured product from a provider that integrates email, hosting, domains, and security tools under one account, which reduces the overhead of managing multiple vendor relationships for a growing business.
This has been a good experience so far. You can trust BigRock's solid support team and their plans are up to date with good tools to maneuver. As an entrepreneur, you want a bankable brand to work with and with BigRock we have been good so far..
how long does "10 minutes" last in your world? Because I’ve been waiting months for a callback. No solution for my hosting issues and no refund provided. This is unacceptable. 🛑
We’re sorry to hear about your experience and understand your frustration. Our support team has already reached out to you to address your concern and provide clarification regarding the issue raised.
If you need any further assistance or have additional questions, we recommend continuing to coordinate directly with our support team so they can review your case in detail and assist you accordingly.
We appreciate your patience and the opportunity to look into this further.
Kind Regards, Sambrin O. Online Experience Specialist
They FREEZE and SEIZE domains --- EDITED REVIEW - They Fixed This
They got a fake NetTakeDown notice from a competitor about a site I had up for barely 4 months. They would not unsuspend the domain! Been 34 days and the domain is still suspended/frozen. They locked it without any notice, and sent an email after saying the name is similar to other trademarked names(I was using - UFCFightReviews).
DO NOT USE BigRock! They are basically an American company now, and follow ALL US & Canadian processes. They will freeze & seize your domain with ZERO warning and you will have NO recourse. ------------------------------------------- Edit Nov 2025 (Changing Review from a 1.8 to a 4.0)
Ok so BigRock replied to this review, and I contacted them about the issue again. It took about a week of emails, but they actually got this resolved/fixed... I'm CHANGING my review to POSITIVE based on this. The situation was still not a fun one, BUT, their customer service team is actually very responsive and they were able to get this fixed. Huge thanks to the BigRock Customer Support team, they actually saved the day here.
We are sorry to hear about your experience and understand how frustrating this situation must be. We take all customer concerns and suspension-related matters seriously, especially when they involve domain access or trademark disputes.
To help us review your case in detail, please email us at grievance-officer@bigrock.com with your Customer ID, domain name, and any related case or ticket ID. Our team will thoroughly investigate and provide you with an update as soon as possible.
Thank you for bringing this to our attention — we appreciate the opportunity to look into this and assist further.
Best regards, Sambrin O. Online Experience Specialist
You guys send the SAME cut/paste response to everything! NO dude. Until BigRock unfreezes and stops STEALING my domain I am going to post about this all over the internet. I've already got this all over BlackHatWorld, Google Reviews, TrustPilot and now here.
BigRock only stole $30 from me when they stole my domain, but I'm going to make sure they lose more than that in potential customers.
TO ANY DEVELOPER considering BigRock - they will FREEZE and SEIZE your domain, or worse, your CLIENTS domains without ANY warning and they will NOT unfreeze them. This means that in an instant your client will lose ALL access to their website, AND their emails if they are using a domain based one. I've been emailing BigRock customer service for WEEKS and they won't resolve the issue - hence why I'm now having to write these reviews all over the internet. And I will not stop. 7 review sites so far and I'm adding more everyday. I want the newest reviews for BigRock, everywhere, to be mine, so that every other developer knows the risk they're taking.
DO NOT USE BIGROCK for any serious personal OR client projects. Your ENTIRE business will be at risk and you will have NO recourse. Look at BigRock the same as Namecheap/GoDaddy/PorkBun/any other BS USA/Canada domain provider. They will freeze and seize/steal your domain without ANY question/notice/warning and you will NEVER get it back.
We understand how upsetting this situation has been and we truly regret the inconvenience it has caused. After reviewing your account, we can confirm that your domain was suspended following a phishing complaint received through our abuse monitoring process.
Please be assured that our intention is never to seize or withhold customer domains without due cause. In cases like this, we are required to comply with standard domain registry and abuse-prevention protocols while verifying the legitimacy of the domain’s use.
Our Support Team has already reached out and is awaiting the supporting documents from you to help verify ownership and legitimacy. Once these documents are received, we will be able to complete the review and proceed with reinstating your domain as quickly as possible.
We sincerely appreciate your patience and cooperation as we work to resolve this matter in full compliance with domain security and legal guidelines. Please reply to the latest support email with the requested information so we can move forward promptly.
Best regards, Sambrin O. Online Experience Specialist
worst service, they offer Add-on which is actually Add-remove
BigRock’s Premium DNS add-on is an absolute letdown and a frustrating experience for anyone managing a domain. I paid INR 1,820/- to enable a CAA record for my domain to migrate to Amazon’s SmartBiz platform, as BigRock’s default DNS lacks this basic feature. Their support team insisted the Premium DNS would solve this, so I reluctantly purchased it, expecting a seamless solution. Instead, I hit a wall trying to update DNS entries due to a “Resource record is already locked” error in their new interface. After hours of troubleshooting and waiting over 12 hours to rule out propagation issues, I contacted support again. They casually mentioned reverting to the old interface via a “REVERT TO OLD LOOK” link, which finally allowed updates. Why isn’t this fixed in the new system? It’s a glaring oversight for a supposedly premium service.
Once the DNS was updated, my website only worked with “www” and not the non-www version. I tried setting up domain forwarding to redirect properly, but Premium DNS disables this feature entirely. Support confirmed I’d lose the CAA record functionality if I dropped Premium DNS, trapping me in a lose-lose situation. This add-on doesn’t enhance—it cripples essential features. It’s like paying extra for an AC room only to find no bed inside. Worse, BigRock offers no refund for this useless add-on. I’m now considering switching providers due to these unacceptable limitations and poor service. Save your money and avoid BigRock’s Premium DNS; it’s a costly downgrade that fails to deliver. UPDATE: Already re-shared information with the Bigrock. Still no action.
We’re sorry to hear about your experience with our Premium DNS service and the challenges you faced while managing your domain records. We understand how important reliable DNS functionality is, and we take your feedback very seriously.
To better investigate and assist you with your specific case, we kindly request that you share your Customer ID, domain name, and any related case ID with us at grievance-officer@bigrock.com . This will help our team look into the matter in detail and provide you with the most appropriate resolution.
I have shared Windows hosting with BigRock. Glad I made the switch from GoDaddy. BigRock teams are a pleasure to work with. They are always reachable, extremely courteous, and able to resolve all issues in a single call. I will now consolidate my other services with them. Recommend them very highly.
Glad that we chose this ace provider for our VPS hosting for the first time ever. The only hiccup is the support which is busy in most cases, but they are very diligent and resolve the query in no time!
You rock BigRock...! Hats off to your great service!
I have about 15+ domains purchased and hosted on BigRock. I greatly appreciate the way the BigRock support team help you at a lightning fast speed. The entire people in the support team are quite knowledgeable and very courteous, polite and quick in taking decisions and giving minute help. Thank you so much for the great services...!
BigRock support team is really excellent. I am happy with their product and service. c panel they provide is extremely useful. one can build an excellent website from the tools they provide like c panel which is totally free.
Does BigRock Business Email include a money-back guarantee?
No. Titan Email is explicitly excluded from BigRock’s money-back guarantee. Unlike shared hosting, reseller hosting, cloud hosting, and VPS products, which carry a 30-day refund window, Titan Email purchases are non-refundable from the point of purchase. Review your plan selection and account count carefully before completing checkout.
What is Titan Email and how does it differ from Google Workspace?
Titan is a dedicated business email platform designed specifically for small businesses and solopreneurs. It includes webmail, mobile apps, calendar, contacts, anti-spam, and anti-virus in a purpose-built environment. Google Workspace is a broader productivity suite that includes email (Gmail), Docs, Drive, Meet, and other collaboration tools. If your team primarily needs professional email and does not rely heavily on shared documents and video conferencing, Titan is a leaner and more cost-effective option.
Can I add or remove mailboxes after I purchase?
Yes. BigRock’s client area allows you to add seats at any point during your service term on a pro-rata basis. You only pay for new accounts from the date they are added until the order’s expiry date. Seats can also be deleted at any time, but deleted seats are non-refundable. To reduce your seat count at renewal, delete the seats first and then renew at the lower count.
What control panel does BigRock Business Email use?
BigRock Business Email uses Titan’s own admin panel rather than cPanel or a generic hosting panel. From BigRock’s client area, a Go to Admin Panel button in the order management view takes you into Titan’s admin environment where you create mailboxes, configure settings, and manage users. Webmail access is available via a separate Login to Webmail link on the same order view.
Does BigRock Business Email support IMAP and POP3?
Yes. All three Titan Email plan tiers include IMAP/POP3 support, allowing you to connect your mailbox to third-party email clients such as Outlook, Apple Mail, or Thunderbird.
How do I manage DNS records for BigRock Business Email?
After purchase, the Titan Email order view in BigRock’s client area includes a DNS Records section with a View Details link. This surfaces the MX records, SPF records, and DKIM configuration values you need to update at your domain registrar to route email correctly through BigRock’s Titan servers. If your domain is registered with BigRock, DNS updates can be made directly from the domain management panel.
HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed.While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies.This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.
