I spent many days, talked to many support reps but they could not fix it. They ended up suggesting that I had changed something in the code, and that I needed to reinstall or upgrade my app. I don't code in PHP, I simply installed, configured and ran the app on my site. It had been there for 5 to 6 years. The app is open source and there were no upgrade at the time. Never bothered them again and will completely end my business relation with them this year now that the 3 years pre-paid subscription comes to an end. Last year I took my domain registration elsewhere also.
If it were an e-cart written in PHP such as Zen-Cart or OSCommerce, I would have lost a lot of business.Less