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1.4
POOR
  • User Friendly
    1.4
  • Support
    1.4
  • Features
    1.4
  • Reliability
    1.3
  • Pricing
    1.4
Write Review
Visit Web.com

Web.com Reviews and Expert Opinion

Pricing Range

Shared Hosting $5.95 - $11.95
Tristan Craig

Pinned Review

Tristan Craig,
4.4
They solved my problem related to Let’s Encrypt SSL and I contacted their customer support they have given me quick solution. Great service received by them. After Domain racer and Blue host I got such type of quality service by web.com.

Reviews

Judy Russell
Judy Russell from Australia,

Website gone

1.0
My website has disappeared, can log on but nothing on the pages everything is gone. Even got up at 2am ( I am in Australia) to try and ring and talk to someone on line. All I am told is they can not fix it. This is what shows up w...Read Morehen I try to login to website design,hostingplatform.com /AccountIsDisabled Should this not be a easy fix ??? like enable account at your end.
20413687
20334263
20316129
20292364
I and I cannot cancel the renew option everything is locked. cannot even change card to cancel payments
Less
Wally Rodriguez
Wally Rodriguez from United States,

Just throw $3500 dollars for no results....

1.0
Just throw $3500 dollars for no results…
Just throw $3500 dollars for no results and more, i do not recommend web.com for any of you advertisement they charge to much fee, for example if you put $1000.00 in google ads they get $3...Read More50.00 from those $1000.00 that you put on ads and the more you put ads on google the more money they take away. this is no bs what iam telling you, please business owner make yourself a favor don't hired them worst experience ever that is not included the website they charge to the customers. When i call the representative Amber Woodhams to see what is going on how come there isnt no calls, her answer was, well if you better results you have to put more money in too ads, i was shock with her answer, and i was thinking to myself and i also told Amber Woodhams with his manager if you guys cannot make work it with this budget what make me think by putting more money is going to work, they didnt have a answer. So business owner dont throw your money in this company make your research before you hire them this company there in it for the money not to help business owner to produce more calls or clients, there not focus on your business there more focus on volume of customer to make more money off of you PLEASE DON'T HIRE THEMLess
Christine Van Zadelhoff
Christine Van Zadelhoff from United Kingdom,

Absolutely terrible service - avoid them unless you don't care about your business

1.0
Appalling customer service. My business has been not functioning for a whole week with the loss of so far more then 200,000 USD in revenue. They don't care. I have spent 3 hours every evening this week holding on the support line....Read More I am pushed from one support group to another. I get put on hold and then cut off when someone is in the middle of dealing with the query. Have to start again. They deleted our mail accounts because THEY failed to implement a credit card change - although they did charge the new card correctly for two months, they then just went back to the old cancelled card. No explanation. No apology. They never sent any emails to us to advise there was a problem - just deleted all our mailboxes.
They could not recover the backup so we lost all our historic email. They set up a new system but it has not worked yet - a week later. They are most awful ISP I have ever come across. Writing this while hanging in their queue after being cut off AGAIN mid call.
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Jan Petroons
Jan Petroons,
I have the exact same experience. They deleted all of our services and we have been without e-mail for over 20 days now. Calling customer support takes you on a ride for more than an hour without anything being done to solve the p...Read Moreroblem. Support tickets are not answered or closed without solving the issue. Worst customer service ever.Less
Adele
Adele,
1. GUY SELLS ME A 10 YEAR PACKAGE OF EMAIL - 10 MINUTES AFTER HE TAKES MY CREDIT CARD, AND AFTER TELLING ME THEY WOULD GET IT ALL HANDLED FROM THERE END, SAYS HE HAS TO GO NOW SINCE HIS SHIFT IS OVER AND I NEED TO CALL BACK THE NE...Read MoreXT DAY.
INCOMPETENT PEOPLE, CAN MAKE WEBSITES THAT A 5 YEAR OLD COULD MAKE, DON'T WASTE A SINGLE MINUTE WITH THIS COMPANY - PERSONAL EXPREIENCE WITH THEM. THEY WILL SELL YOU ON HOW GREAT THEY ARE, HOW GREAT THEIR EMAIL SYSTEM IS, I KNOW- IT HAPPENED TO ME. I SPENT FROM DECEMBER TO BEGINNING OF MARCH TEARING MY HAIR OUT WITH THEM - LOST AN IMMENSE AMOUNT OF CONTACTS (YEARS), EMAILS (GOT SOME OF THEM BACK), FIND OUT THEIR SYSTEM DOESN'T WORK ON MAC!!! GIVE ME A BREAK. I LOST DAYS OF MY VALUABLE TIME ON THE PHONE WITH THEM, FINALLY WENT BACK TO GO DADDY WHO WAS AND ALWAYS HAS BEEN VERY PROFESSIONAL, GOT MY WEBSITE UP AND GOING WITH THEM. I WISH I HAD NEVER HAD ANYTHING TO DO WITH THEM.
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VIRGINIJA SIMANAVICIENE
VIRGINIJA SIMANAVICIENE from United Kingdom,

web.com review- very bad

1.0
I made the huge mistake of getting involved with this company for a few hours. I paid them 4 figures to get help for my business website, as soon as I received a call from them I was told just what little assistance I will get. I ...Read Moreemailed them immediately to cancel our contract 5 HOURS after I had paid them. They said they have started work and have to this day refused to refund the money. I am currently in court proceedings trying to get my money back. Save yourselves and don’t have anything to do with them!!!!Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Nice hosting from a major internet company

Web.com is not primarily a web hosting company, which makes it somewhat harder than normal to provide a really accurate review.  They often integrate hosting with some of their other services, so in areas of price and features you may be getting a great deal, even if it doesn’t seem like it at first glance with the price itself.

When looking specifically at their web hosting services, they are well established and are a nice option for most simple sites.  If you are using their small business website creation tools, it really makes sense to consider having them provide the hosting as well.  For someone who is strictly looking for a web hosting company, however, this may not be the best option.

Read More
7.8
Good
Rated by Michael Lavnduski
  • User Friendly
    7
  • Support
    8
  • Features
    9
  • Reliability
    7
  • Pricing
    8

Uptime & Reliability

No statistics available, but great datacenter technology

Web.com doesn’t provide uptime statistics or guarantees, which is quite odd for a hosting company (even if it isn’t their main business).  This makes it somewhat hard to determine just how reliable their services are.  That being said, they do have a top of the line data center setup, which is monitored 24/7 for any type of issues.

Some users have reported excessive downtime and hosting errors when working with this company, but overall the user experience seems to be quite positive.

Features

Endless list of additional features

Since web.com is not really focused on web hosting, their list of other services that they offer is seemingly endless.  They are well known for their website design for small businesses, which is really how they made their name. One hosting related feature they do offer is a free year of domain name registration with the purchase of any of their hosting packages.

Along with the hosting, you will also get access to all their basic website creation tools, which are quite impressive.  This is quite a bit more than just a typical free WordPress skin offer so if you are looking to make a really great looking site, this host might be an excellent choice..

They also offer a custom control panel for their users.

Support

24/7/365 Technical Support by Phone

The support being offered by Web.com is one of their best selling points.  They have continuous phone support, which is becoming a lot less common.  You can also use their email based support, which is monitored 24/7 as well.

When you sign up for their services you also get a periodic webmaster newsletter, which actually gives you quite a bit of useful information on how to better run your site.  Overall, their tech support is very respectable.

Pricing

Nice Pricing for what you get

Again, due to the fact that they aren’t strictly (or even primarily) a web hosting company, it can be somewhat difficult to evaluate their prices for hosting.  This is because you are really buying a full package of their services.  If all you want is the hosting, the price may seem higher than it should, especially since they are only providing you with shared hosting services.

Once you factor in the additional features and services that they are able to provide, it really starts to become more attractive.  For the price, you get a great website design, hosting, support and a variety of other services that will really make it worth your while.

Summary

Not bad if you’re using their other services

If you are going to be taking advantage of the services provided by web.com, it really makes sense to use their hosting as well due to the fact that it is typically bundled in.  If all you need is a web host, however, it is likely best to go with someone else. The services they provide are quite nice, but if you’re not using them than they can end up just being confusing and distracting.

Pros:

  • Great additional features
  • Well established company
  • 24/7/365 live technical support

Cons:

  • Not their primary business
  • No AdWords or BingAds credits offered
  • Overpriced when looking strictly at hosting

 

 

Web.com Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Essential Hosting 300 GB Unlimited cPanel Unlimited $5.95 3.9 Details
Professional Hosting 500 GB Unlimited cPanel Unlimited $7.95 2.0 Details
Premium Hosting Unlimited Unlimited cPanel Unlimited $9.95 2.7 Details
Windows Hosting Unlimited Unlimited cPanel Unlimited $11.95 2.7 Details

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