Web.com Reviews and Expert Opinion

Based on 9 user reviews in 1 language

Customer score for Web.com

  • Reliability
    2.7 / 10
  • Pricing
    2.7 / 10
  • User Friendly
    3.1 / 10
  • Support
    2.9 / 10
  • Features
    2.7 / 10

Detailed Scores / Summary

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Tristan Craig
  • Reliability8
  • Pricing8
  • User Friendly10
  • Support10
  • Features8

Great service

Service used: Shared - Essential Hosting
They solved my problem related to Let’s Encrypt SSL and I contacted their customer support they have given me quick solution. Great service received by them. After Domain racer and Blue host I got such type of quality service by web.com.
Christine Van Zadelhoff
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Absolutely terrible service - avoid them unless you don't care about your business

Service used: Shared - Professional Hosting
Appalling customer service. My business has been not functioning for a whole week with the loss of so far more then 200,000 USD in revenue. They don't care. I have spent 3 hours every evening this week holding on the support line....Read More
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

web.com review- very bad

Service used: Shared
I made the huge mistake of getting involved with this company for a few hours. I paid them 4 figures to get help for my business website, as soon as I received a call from them I was told just what little assistance I will get. I ...Read More

Typical Web.com Prices

Service Monthly Price Range
Shared Hosting $5.95 - $11.95 4 plans
The Services & Prices are taken from www.web.com

Web.com Expert Review 2020

Written by: Michael Lavnduski

Web.com Rating

  • Reliability
    7 / 10
  • Pricing
    8 / 10
  • User Friendly
    7 / 10
  • Support
    8 / 10
  • Features
    9 / 10
Rated by Michael Lavnduski

Expert Overview

Nice hosting from a major internet company

Web.com is not primarily a web hosting company, which makes it somewhat harder than normal to provide a really accurate review.  They often integrate hosting with some of their other services, so in areas of price and features you may be getting a great deal, even if it doesn’t seem like it at first glance with the price itself.

When looking specifically at their web hosting services, they are well established and are a nice option for most simple sites.  If you are using their small business website creation tools, it really makes sense to consider having them provide the hosting as well.  For someone who is strictly looking for a web hosting company, however, this may not be the best option.

Uptime & Reliability

No statistics available, but great datacenter technology

Web.com doesn’t provide uptime statistics or guarantees, which is quite odd for a hosting company (even if it isn’t their main business).  This makes it somewhat hard to determine just how reliable their services are.  That being said, they do have a top of the line data center setup, which is monitored 24/7 for any type of issues.

Some users have reported excessive downtime and hosting errors when working with this company, but overall the user experience seems to be quite positive.


Endless list of additional features

Since web.com is not really focused on web hosting, their list of other services that they offer is seemingly endless.  They are well known for their website design for small businesses, which is really how they made their name. One hosting related feature they do offer is a free year of domain name registration with the purchase of any of their hosting packages.

Along with the hosting, you will also get access to all their basic website creation tools, which are quite impressive.  This is quite a bit more than just a typical free WordPress skin offer so if you are looking to make a really great looking site, this host might be an excellent choice..

They also offer a custom control panel for their users.


24/7/365 Technical Support by Phone

The support being offered by Web.com is one of their best selling points.  They have continuous phone support, which is becoming a lot less common.  You can also use their email based support, which is monitored 24/7 as well.

When you sign up for their services you also get a periodic webmaster newsletter, which actually gives you quite a bit of useful information on how to better run your site.  Overall, their tech support is very respectable.


Nice Pricing for what you get

Again, due to the fact that they aren’t strictly (or even primarily) a web hosting company, it can be somewhat difficult to evaluate their prices for hosting.  This is because you are really buying a full package of their services.  If all you want is the hosting, the price may seem higher than it should, especially since they are only providing you with shared hosting services.

Once you factor in the additional features and services that they are able to provide, it really starts to become more attractive.  For the price, you get a great website design, hosting, support and a variety of other services that will really make it worth your while.


Not bad if you’re using their other services

If you are going to be taking advantage of the services provided by web.com, it really makes sense to use their hosting as well due to the fact that it is typically bundled in.  If all you need is a web host, however, it is likely best to go with someone else. The services they provide are quite nice, but if you’re not using them than they can end up just being confusing and distracting.


  • Great additional features
  • Well established company
  • 24/7/365 live technical support


  • Not their primary business
  • No AdWords or BingAds credits offered
  • Overpriced when looking strictly at hosting



Read the full expert review Visit Web.com See plans & pricing

Web.com Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
300 GB Unlimited $5.95 5.4
500 GB Unlimited $7.95 2.0
Unlimited Unlimited $9.95 2.8
Unlimited Unlimited $11.95 2.8
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