3.0
DECENT
  • User Friendly
    3.1
  • Support
    3.0
  • Features
    3.0
  • Reliability
    2.9
  • Pricing
    2.9
Write Review Visit Web.com

Web.com Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting $5.95 - $11.95
Website Builder $10.00 - $20.00
Terry Graham

Pinned Review

Terry Graham,
5.0
Great for small homebased business and for those just starting out. It is user friendly and easy to maneuver. I would highly recommend this site builder. It is also budget friendly and provides a few billing options.
Caroline S
Caroline S from United States,

Great support!

5.0
Great work on my website! I like that you can reach out and get the support needed in order to build your website .I have worked with a great team of people that have walked me through the process and helped my vision come to lif...Read Moree on what type of website I wanted to build .Great job and awesome people .Less
DJ
DJ,
Hey Caroline,

Thank you for your review!

DJ
Customer Advocate at Web.com
C Lentini
C Lentini from United States,

Great Support for first time website

4.0
I was fairly pleased with the website building, but you need to have a clear idea of what you would like the site to be in advance of your consultation. I was very pleased with the support as the site was being built. Jillian was very knowledgeable and helpful.
Dorothy-Jane Smith
Dorothy-Jane Smith,
HI C,

Thank you for your review!

DJ
Customer Advocate at Web.com
Ash Mulholland
Ash Mulholland from United States,

Beginner Luck

4.2
This is a starter if you are looking to publish your website for professional titles such businesses, actors, and other creators. I definitely would recommend the source for beginners and something price negotiable.
Dorothy-Jane Smith
Dorothy-Jane Smith,
Hey Ash,

Thank you for your review!

DJ
Customer Advocate at Web.com
Ron Durtschi
Ron Durtschi from United States,

Fixed LoginIssues

5.0
I had not logged into my website for several months and the bookmark I had to do that was now incorrect. Stacey updated my payment method for my website and she helped me find the new login page quickly and efficiently. I appreciated her professional help and friendliness.
DJ
DJ,
Hi Ron,

Thank you for your lovely review!

DJ
Customer Advocate at Web.com
Virgilio estanislao
Virgilio estanislao from United States,

need support

4.6
Chris support commitment to excellent superior service is highly commendable. thank you very much. Happy holiday and again much appreciate the support I got from Chris.


'
DJ
DJ,
Hi Virgilio,

Thank you for your kind review on Chris!

DJ
Customer Advocate at Web.com

Expert Review

Michael Levanduski
Michael Levanduski
Expert Hosting Writer & Tester

Expert Overview

Nice hosting from a major internet company

Web.com is not primarily a web hosting company, which makes it somewhat harder than normal to provide a really accurate review.  They often integrate hosting with some of their other services, so in areas of price and features you may be getting a great deal, even if it doesn’t seem like it at first glance with the price itself.

When looking specifically at their web hosting services, they are well established and are a nice option for most simple sites.  If you are using their small business website creation tools, it really makes sense to consider having them provide the hosting as well.  For someone who is strictly looking for a web hosting company, however, this may not be the best option.

7.8

Good

Rated by Michael Levanduski

  • User Friendly
    7

  • Support
    8

  • Features
    9

  • Reliability
    7

  • Pricing
    8

Uptime & Reliability

No statistics available, but great datacenter technology

Web.com doesn’t provide uptime statistics or guarantees, which is quite odd for a hosting company (even if it isn’t their main business).  This makes it somewhat hard to determine just how reliable their services are.  That being said, they do have a top of the line data center setup, which is monitored 24/7 for any type of issues.

Some users have reported excessive downtime and hosting errors when working with this company, but overall the user experience seems to be quite positive.

Features

Endless list of additional features

Since web.com is not really focused on web hosting, their list of other services that they offer is seemingly endless.  They are well known for their website design for small businesses, which is really how they made their name. One hosting related feature they do offer is a free year of domain name registration with the purchase of any of their hosting packages.

Along with the hosting, you will also get access to all their basic website creation tools, which are quite impressive.  This is quite a bit more than just a typical free WordPress skin offer so if you are looking to make a really great looking site, this host might be an excellent choice..

They also offer a custom control panel for their users.

Support

24/7/365 Technical Support by Phone

The support being offered by Web.com is one of their best selling points.  They have continuous phone support, which is becoming a lot less common.  You can also use their email based support, which is monitored 24/7 as well.

When you sign up for their services you also get a periodic webmaster newsletter, which actually gives you quite a bit of useful information on how to better run your site.  Overall, their tech support is very respectable.

Pricing

Nice Pricing for what you get

Again, due to the fact that they aren’t strictly (or even primarily) a web hosting company, it can be somewhat difficult to evaluate their prices for hosting.  This is because you are really buying a full package of their services.  If all you want is the hosting, the price may seem higher than it should, especially since they are only providing you with shared hosting services.

Once you factor in the additional features and services that they are able to provide, it really starts to become more attractive.  For the price, you get a great website design, hosting, support and a variety of other services that will really make it worth your while.

Summary

Not bad if you’re using their other services

If you are going to be taking advantage of the services provided by web.com, it really makes sense to use their hosting as well due to the fact that it is typically bundled in.  If all you need is a web host, however, it is likely best to go with someone else. The services they provide are quite nice, but if you’re not using them than they can end up just being confusing and distracting.

Pros:

  • Great additional features
  • Well established company
  • 24/7/365 live technical support

Cons:

  • Not their primary business
  • No AdWords or BingAds credits offered
  • Overpriced when looking strictly at hosting

 

 

Web.com Prices, Plans & Features - 2023

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Essential Hosting 300 GB Unlimited cPanel Unlimited $5.95 3.0 Details
Professional Hosting 500 GB Unlimited cPanel Unlimited $7.95 2.6 Details
Premium Hosting Unlimited Unlimited cPanel Unlimited $9.95 3.4 Details
Windows Hosting Unlimited Unlimited cPanel Unlimited $11.95 3.0 Details

Website Builder Plans

Plan Name Space Bandwidth Features Price Score
Starter Unlimited
Drag-and-drop website builder
Free domain name for a year
Library with stock photos and videos
Web hosting
Analytics
Social media integrations
$10.00 4.8 Details
Marketing Unlimited
Drag-and-drop website builder
Free domain name for a year
Library with stock photos and videos
Web hosting
Analytics
Social media integrations
Site submission to Google and other search engines
$15.00 3.0 Details
eCommerce Unlimited
Drag-and-drop website builder
Free domain name for a year
Library with stock photos and videos
Web hosting
Analytics
Social media integrations
Site submission to Google and other search engines
Sell online
Track and manage orders
Link to your Facebook marketplace
$20.00 3.0 Details

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