VentraIP Australia Reviews and Expert Opinion

Based on 11 reviews in 1 language
6.4
DECENT

Customer score for VentraIP Australia

  • Reliability
    6.7 / 10
  • Pricing
    7.6 / 10
  • User Friendly
    5.8 / 10
  • Support
    5.6 / 10
  • Features
    6.5 / 10

Reply to {{name}}

This is just for security measures, your email will not be used or published.

Share this review

Write a Review on VentraIP Australia

  • Reliability
  • Pricing
  • User Friendly
  • Support
  • Features

Click here to upload a file
Remove screenshot
+ Add a screenshot
Submit Review Every review is being checked by our team.
If found proper & real it will be posted in up to 48 hours.
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Sabine Prill
Australia
  • Reliability 4.0
  • Pricing 8.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6
NEW

Customer Service inexistent

Service used: Shared
Have had dealings with them many times in all areas such as accounts, techinical support both over the phone and via email. They are useless and unprofessional. Since they changed servers I have not managed to set up my account in...Read More
Justin Burke
Australia
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10
NEW

Fantastic Service & Support

Service used: Shared
Being a web designer I go through many hosting providers, and it was a challenge to find an affordable & reliable provider in Australia. VentraIP's service & support is fantastic and its great to be able to pickup the phone to support and actually speak to someone in Australia!
Wade Smith
Australia
  • Reliability 8.0
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 8.0
9.2

Would recommend

Service used: Shared
I have had web hosting with ventra for 7 years. Just adding email hosting. Occasionaly have downtime of email is added to black list but it is pretty good.
Natalya L
Australia
  • Reliability 10
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.6

False advertising?

Service used: Shared
Been with them over a year (business plus hosting). Was quite happy and renewed for another year.

Few days later the site became inaccessible for visitors due to expired SSL. I checked Ventra IP web-site that clearly states tha...Read More
Chase Galbraith
Australia
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

The best host I have ever dealt with

Service used: Shared
After spending over 4 years with american and other overseas hosts our web development team decided to move to an Australian host to hopefully achieve better speeds within Australia and better support. Our move to VentraIP was one...Read More
Jon Petelczyc
Australia
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 4.0
  • Support 2.0
  • Features 6.0
4.8

Minimal Customer Focus

Service used: Shared
VentraIP recently acquired WebAccess, the latter being our service provider for over 15 years. The transition to VentraIP has been very poor, with little guidance on how to navigate their online portal. Without a phone number to s...Read More
user avatar
James
Same experience for me. After 15 great years with webaccess. I was informed my DNs server would be closed April 1. Then last week I discover it no longer exists. So nothing works anymore. And help service just wants me to pay more...Read More
VentraIP Australia
Hi Jon,

I'm sorry to hear that you feel this way!

VentraIP Australia is considered by many to be Australia's number one online services provider when it comes to reliability and customer service.

With 100% australian sup...Read More
user avatar
Paul Williams
You are hosting the domain "WhirlPool.net.au" - Have Simon email us immediately.

What everyone says about the company "VentraIP" is true , you are a mess and ruining Australian businesses. Someone else should take you to court.
Anthony Vox
United Kingdom
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Rude staff, unreliable hosting

Service used: Shared
I'm not going to waste any more of my precious time with this company by writing a lengthy review, so I'll just say this: stay the hell away from Ventra IP!
VentraIP Australia
Hi Anthony,

Im sorry to hear that you feel you've wasted your time with us. An initial look into our accounts shows you've not had any issues with us in the past!

Perhaps try giving us a call on 13 24 85 and we'll help you out. :)
Mark Cavallo
Australia
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Best host I've ever used

Service used: Shared
I have been using VentrIP for years now and have quite a few domains and hosting services with them. I have never had any problems and cannot remember the last time there was an interruption or downtime. People complain about thei...Read More
Rod L
Australia
  • Reliability 2.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 6.0
3.6

VentraIP made unauthorised changes to my code which broke my website

Service used: Shared
06/09/2016 - VentraIP's servers were down, a sign of their poor reliability. eTicket was raised at 10:27, and a prompt reply at 10:43 stating that there were "values in your .htaccess which were causing these issues". VentraIP lat...Read More
VentraIP Australia
Hi Rod,

I'm sorry you feel that our support staff caused issues to your service. It's actually an internal policy of ours to try and go above-and-beyond for all of our customers, particularly when theyre experiencing issues wit...Read More

Typical VentraIP Australia Prices

Service Monthly Price Range
Shared Hosting $5.95 - $69.95 8 plans
VPS $49.95 - $79.95 2 plans
The Services & Prices are taken from ventraip.com.au

VentraIP Australia Expert Review 2017

Written by: Michael Levanduski

VentraIP Australia Rating

  • Reliability
    8 / 10
  • Pricing
    8.5 / 10
  • User Friendly
    8 / 10
  • Support
    9 / 10
  • Features
    8.5 / 10
8.4
Rated by Michael Levanduski

Focused on Australian Hosting Since 2010

VentraIP is an Australian web hosting company that has been open since 2010. They are privately owned and funded without any links to other hosting companies, which many people will like. They currently have more than 75,000 customers using their domain names, web hosting, and other features. You’ll be able to choose from a variety of different hosting packages offered by this company, which allows you to get what you need and even move to higher end features should it be required.

The company has received the auDA Information Security Standards (ISS) certification from Vectra Corporation. They were also named in the BRW Fast 100 2015 list, the Fast Starters 2014 list, and the SmartCompany Smart50 2015 list of companies. They are the fourth largest company by consolidated .au market share as well, indicating strong growth and customer confidence. Much of their growth has been due to acquisitions of other hosting providers in Australia over the last several years.

Uptime & Reliability

Compare
8

No Signs of Stability Issues

The hosting with this company has a strong reputation for being stable. They use very high quality hardware, primarily from Dell. One thing that is a little disappointing is that they only offer a 99.5% uptime guarantee. The industry standard is 99.9%, and many hosting providers offer a guarantee of even higher than that. Despite this, however, there is no indication that there are any issues related to uptime so this shouldn’t be a big deal.

Features

Compare
8.5

Quality Features Offered at Each Level

The features offered from this company are mostly standard that you would find offered by most hosting companies. They are regularly working on adding new options to help keep customers happy. This includes SSL certificates provided for all their hosting packages, free cPanel migration, hundreds of one-click installation scripts, spam and virus filtering, LiteSpeed web servers, and much more.

When looking at the hosting packages themselves you will find everything you need, but no major extras. The shared hosting packages have between 1 and 20 gigs of disk space, 250GIG, 500GIG, or unlimited bandwidth, unlimited email addresses, and more. That is for the ‘economy’ class shared hosting. They also have ‘business’ class, and WHM hosting, and other options that are fairly similar in features. The VPS level hosting comes in two levels. They offer either 50 or 100 gigs of SAS storage, 250 or 500 gigs of bandwidth, 1 or 2 gigs of DDR3 memory, and 2-4 CPU cores.

Support

Compare
9

Quality Tech Support 24/7

The technical support team is staffed 24/7 and do a great job at helping customers get through any type of trouble. They can be reached by phone, email, or chat and respond very quickly. Most people won’t run into any real technical issues, but should it become necessary, the support you receive is top notch. They also have a nice FAQ to answer some common questions, but it would be nice if they had more self-help material available.

Pricing

Compare
8.5

Reasonable Pricing for Shared Hosting

The shared hosting accounts are quite reasonable. They have lots of options to choose from so the price range is fairly large. For those who have a lot of experience with web hosting, this is a good thing since it makes it easy to choose a package that has exactly what is needed, and nothing extra. For those who don’t know too much about hosting, however, it can really just make the whole process overly complex and confusing.  The VPS packages are $49.95 and $79.95 per month. Both of these price levels are higher than you should have to pay for what you are getting. At those prices you could get an entry level dedicated server with similar specs.

User Friendly

Compare
8

Mostly Easy to Use Interface

The company itself is quite user friendly and able to help you get everything setup and running quickly and easily. The one complaint some users might have is the fact that there are so many shared hosting account options. Those who are new to making websites will have difficulty figuring out the real differences between them and picking the one that they need. Overall, however, everything is easy to use with this company.

Summary

Great Hosting Company

This is one of the better hosting companies in Australia. They have a lot of different options to choose from, and for the most part their prices are reasonable. You do have to be careful to make sure you choose the right package based on your needs so you aren’t overpaying.

Pros:

  • Privately Owned Company
  • Lots of Happy Customers
  • Good Quality Shared Hosting

Cons:

  • Only a 99.5% Uptime Guaratnee
  • VPS Packages are Overpriced

 

Read the full expert review Visit VentraIP Australia See plans & pricing

VentraIP Australia Prices, Plans & Features - 2017

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
Economy Saver 1 GB 256 GB Unlimited $5.95
Economy 5 GB 512 GB Unlimited $8.95
Economy PLUS 20 GB Unlimited Unlimited $12.95
Business Lite 5 GB Unlimited Unlimited $15.95
Business 25 GB Unlimited Unlimited $25.95
Business PLUS 50 GB Unlimited Unlimited $35.95
WHM Multi 25 GB 256 GB Unlimited $39.95
WHM Multi PLUS 100 GB Unlimited Unlimited $69.95

VPS Hosting Plans

Plan Name Space CPU RAM OS Price
E-VPS 50 GB 2 x 2.40GHz 1 GB $49.95
E-VPS PLUS 100 GB 4 x 2.40GHz 2 GB $79.95
A Free Domain is included when purchasing any hosting service from VentraIP Australia
Submit a VentraIP Australia Coupon

Server Locations

Sydney Melbourne

A few words from VentraIP Australia

VentraIP Australia is Australia's largest self-funded, fully-accredited domain name registrar and online hosting solutions provider. With a heavy focus on customer service and satisfaction, all web hosting services with VentraIP Australia include 100% Australian support via phones, eTicket, and email and are available 24/7, 365 days a year completely FREE of charge!

All hosting services utilize enterprise-grade hardware and are purpose-built with nothing but performance and reliability in mind. Choosing VentraIP Australia will give you the piece of mind knowing that all hosting services are contract-free and come with a 45-day money back guarantee and a minimum of a 99.5% up-time service level agreement.

VentraIP Australia doesn't suit your needs?

Check Similar Hosting Companies:
394 reviews
From $3.92 / month
148 reviews
From $3.49 / month
78 reviews
From $2.25 / month

Need help with finding the right host for your needs?

Answer a few very simple questions and you'll know Start Now