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1.9
POOR
  • User Friendly
    1.9
  • Support
    1.6
  • Features
    2.0
  • Reliability
    1.7
  • Pricing
    2.4

Avg. score per month

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TSOHost Reviews and Expert Opinion

Pricing Range

Shared Hosting $1.82 - $29.26
VPS $58.54 - $307.38
Dedicated Server $437.38 - $1,315.96
Cloud Hosting $1.82 - $29.26

Server Locations

Tracy Lots

Pinned Review

Tracy Lots,
4.8
I ran into an issue with TSO once and it was on a weekend. My site was still up, but I needed help with restoring a file. Unfortunately, they don't have an after hours phone number to call for tech ...Read Moresupport. I ended up using their ticketing system and it worked out, but I would much prefer a phone number.
Other than that I am thrilled with their hosting. I have only ever used one other hosting company, but this one is better. I'd say this is the ideal hosting option for those in the UK.
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Reviews

Micala Wagstaff
Micala Wagstaff from United Kingdom,

Breach of EU Distance Selling Regulations

1.0
The multisite Wordpress hosting is slow, lagging, doesn't let you in, and doesn't let you change your theme. If you raise a support ticket their response is "so what, our product is perfect" and do not look into the issue. You can...Read Morecel the product as per the EU 14 day distance selling regulations, you wait a week for your refund. It doesn't arrive. You contact them again about the refund. Their response is that they "cannot issue refunds immediately" I hardly call an entire week "immediately". Avoid this faulty product at all costs! Very rude and sarcastic members of staff who do nothing and they withhold your money illegally.Less
Raj Sohi
Raj Sohi from United Kingdom,

IGNORE THE FAKE POSITIVE REVIEWS

1.0
IGNORE THE FAKE POSITIVE REVIEWS. tsohost are hopeless, there servers are down again, we get issues sending and receiving emails on pretty much a weekly basis - this is very damaging if you are a business as your reputation, reven...Read Moreue, etc will ALL be affected. I am currently working towards leaving tsohost; nightmare support - they will just string you long passing tickets to "higher level teams" that you cannot even speak to or perhaps even exist. Nothing ever gets sortedLess
Marshal Anderson
Marshal Anderson from United Kingdom,

Security issues

3.0
I've got a small, personal site with TSOhost - it doesn't cost much and has a good range of functionality for the price. BUT, my site was recently attacked with several php files causing problems for an adroid app that accesses th...Read Moree SQL database as well as making parts of my site inaccessible and stopping me accessing my WP dashboard. I got it all working again using a recent back-up once I realised that was what has happend and the support peeps I spoke to were polite and helpful, though it seemed to take a while before they identified the problem.

My current negative review here is about their response to me asking how to stop this happening again. Basically, they suggest I pay an additional £13 a month which is absurd on top of a package that currently costs £50 a year.

I guess I've realised that companies generally are very vague about the security they offer and it's very difficult to compare my package to others, but to simply give a shrug and tell me to pay this additional fee seems pretty poor service.
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K. Scott
K. Scott from United Kingdom,

Worn Out

3.6
Spent over 2.5 hours today on a simple verification for my domain trying to set up Microsoft 365. Spoke to 4 different advisers, all advised seperate actions and blamed servers, pointing to wrong servers, C Panel incorrect configu...Read Moreration. Now I have to wait for 24 hours while my servers are 'repropogating'. The guys are super friendly - but something is amiss in TSO Hosting... I gave up with one of the advisers because even I knew he had no clue what he was doing.Less
Sebastien Chan
Sebastien Chan from United Kingdom,

Poor support - Bad customer service

1.0
Website down on a Sunday for 9 hours - They initiated a transfer domain request with the wrong nameservers. As a result, website went down very quicky and stayed like this for almost a day until someone finally cancelled the trans...Read Morefer request with ICANN. 1st line support by chat is responsive but they have no clues. Impossible to speak to their 2nd line support or experts. They have no sense of priority or critical issues. In the end, our website was down for hours when all they needed to do was cancel the transfer request and change the nameservers back to what it was. They did it but it took a day. This is unacceptable. No apologies, nothing. Just stay away from this company.Less
Phil Charallah
Phil Charallah from Spain,

Email services broken for over 2 weeks, Very poor support

1.0
I have been a TSOHOST customer for a long time. I was with them when they were originally Vidahost since 2014. They used to be excellent - very knowledgeable UK based support team. When my account was moved to TSOHOST after the me...Read Morerger a few years ago, things have gone downhill progressively since then. As of today I would not recommend this company to anyone. I have had a very bad experience where all of my websites, and thus clients could not send email for over 2 weeks! This has left me with no choice but to migrate all my mailboxes to a new provider and close my account with them. I was in contact with support constantly, trying to get this sorted, but they were unable to fix the issue, and could not provide an ETA for a resolution. on top of that, they were posting false status reports, suggesting the issue was fixed, when it was not. I have to say that support is now consistently really really poor with this company. They moved the support team to somewhere in eastern europe a few years ago, and this team really are not knowledgeable at all about the services they offer. This year in particular has been a disaster, it takes them several days to respond support tickets (nearly a week in some cases) and the live chat is quite often offline.
This leads me to the only conclusion that they are not allocating enough support staff for their customer base, or resources for their services. There are so many cheaper, better companies to get hosting with.
This is an honest review of my actual experiences.
I'm posting this to warn other potential customers about being fooled by this company. they are not providing a decent service and have terrible support.
Avoid TSOHOST
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David Willis
David Willis from United Kingdom,

Flummoxed with the negative reviews of TSO Host.

5.0
I'm going to quick with my comment. All these negative reviews about TSO Host make no sense, whatsoever. Either they are bot related or the people using the (TSO Host) service are two sandwiches short of a picnic. Either way, some...Read Morething seems amiss.

I have used TSO Host for many years. Their customer service is amazingly friendly, informative and helpful. Problems/questions are answered and rectified very quickly.

I have no idea what these 'reviewers' are reviewing. I cannot agree with any of them!

Regards

David
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Fred
Fred,
What a twit. I'm a sandwich short of a picnic; interesting. I'm also a devops engineer with 35+ years IT experience; as a programmer, network engineer, SA, architect (of sorts), and I think that TSO are useless. The live supp...Read Moreort is ridiculous - an interesting use of the word "live", and rather unsupportive.Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Well established UK hosting company

TSOHost is a UK based hosting company that is a member of the Paragon Internet Group, which owns several other hosting companies too.  Established in 2003, they have plenty of experience and have been able to keep up with the changing technologies in the web hosting industry.  They are a mid-sized hosting company, with about 150,000 sites on their servers.

They have a wide range of hosting packages to choose from including shared, VPS, dedicated and a custom cloud hosting service they call ‘complex hosting.’  Each of these options will allow you to choose the right set of features for your specific site needs.

They don’t offer any unlimited plans, but the resources at each price point are going to be more than enough for most typical websites.

Read More
8.8
SUPERB!
Rated by Michael Lavnduski
  • User Friendly
    9
  • Support
    8
  • Features
    9
  • Reliability
    10
  • Pricing
    8

Uptime & Reliability

Nice uptime guarantees with generous refunds for failing to meet SLAs

Most of the plans on this host provide a 99.9% uptime guarantee, and if they miss this target you will get a free week of service.  When you go up to dedicated server plans or other high end plan options, the guarantee goes up to 99.95%.

They also offer a four hour hardware replacement guarantee for their higher end hosting packages (specifically the dedicated servers and complex hosting options).  This is especially important for the dedicated servers where hardware failures can cause downtime.

All the servers are housed in a modern data center with physical security, redundant power options and many other great features.

Features

Nice features at every price point

They have a lot of different hosting packages to choose from, which can get a bit overwhelming for those who aren’t sure what they need.  That being said, however, they do have something for everyone.  Their four shared hosting packages allow you to choose between Linux or Windows (except the lowest package, which is Linux only).

They do have a reseller option, but unlike most other hosts, it isn’t its own package.  Instead it is just an option that can be added on to the cloud hosting plan (for an extra fee).  This will allow you to perform all the typically reselling options.  This is still not an unlimited plan, however, so you’ll need to keep an eye on the resources used by any customers.

Finally, they have a ‘complex hosting’ package that allows you to create a private cloud hosting solution that is set up specifically for your needs.  This is a nice option for those who are using their site for things like eCommerce or other very specific things.

Support

Limited phone support but fast responses 24/7

The phone support is only available 9AM-11PM GMT, which can be a concern for people who like to be able to call in with issues.  They do have a nice ticketing system that is monitored 24/7 and typically provide a very fast response time.  Their tech support teams have backup hardware for all their equipment so they can fix any of these issues right away.

Pricing

Average prices at every hosting package

There is really not much to say about their pricing other than you will be getting what you pay for (and maybe a little more).  They start out with a low cost entry level option and it moves up incrementally from there all the way to their dedicated or complex hosting packages.  There aren’t really any great deals, but you also aren’t going to feel like you’re over paying.

Summary

Excellent hosting for any UK website

Overall there is not too much bad that can be said of this hosting company.  They have nice, reliable services that will allow you to get up and running quickly and then keep your site up long into the future.  They also have great features for all types of websites.

Pros:

  • Great uptime guarantees
  • Wide range of great hosting packages
  • Support teams are located in the UK

Cons:

  • Telephone tech support is limited to 9AM-11PM GMT
  • Number of hosting packages may be confusing to newer webmasters

 

 

TSOHost Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Lite cPanel Hosting 512 MB 10.24 GB cPanel Unlimited $1.82 3.4 Details
Standard cPanel Hosting 2.5 GB 20.5 GB cPanel Unlimited $4.38 4.1 Details
Professional cPanel Hosting 10 GB 153.6 GB cPanel Unlimited $7.30 2.9 Details
Ultimate cPanel Hosting 100 GB 1 TB cPanel Unlimited $29.26 2.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Regular - Linux 20 GB 1 core 768 MB $58.54 9.6 Details
Large 40 GB 2 cores 1.5 GB $102.45 5.2 Details
Super Size 80 GB 4 cores 3 GB $146.37 3.8 Details
Super Size + 120 GB 6 cores 5 GB $234.19 3.8 Details
Powerhouse 160 GB 8 cores 8 GB $307.38 3.8 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Linux DS1 600 GB 1 core 16 GB $437.38 3.8 Details
Linux DS1+ 960 GB 1 core 32 GB $583.76 3.8 Details
Linux DS2 2.3 TB 2 cores 64 GB $876.82 3.8 Details
Windows DS1 600 GB 1 core 16 GB $437.38 3.8 Details
Windows DS1+ 960 GB 1 core 32 GB $583.76 3.8 Details
Windows DS2 2.3 TB 2 cores 64 GB $876.82 3.6 Details
Linux DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.8 Details
Windows DS2+ 3.75 TB 2 cores 128 GB $1,315.96 3.8 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Lite 512 MB - 0 B 10.24 GB $1.82 2.0 Details
Standard 2.5 GB - 0 B 20.5 GB $4.38 4.1 Details
Professional 10 GB - 0 B 153.6 GB $7.30 2.0 Details
Ultimate 100 GB - 0 B 1 TB $29.26 4.0 Details

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