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2.0
POOR
  • User Friendly
    3.0
  • Support
    1.0
  • Features
    2.0
  • Reliability
    2.0
  • Pricing
    2.0
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Phurix Reviews and Expert Opinion

A few words from Phurix

Since 2004, Phurix has offered affordable and reliable hosting services with a no nonsense approach. Phurix will continue to provide a high quality of service and engage with customers to ensure its future and growth.
Phurix HomePage Screenshot
Free domain
Money Back: 14 Days

Pricing Range

Shared Hosting $2.45 - $12.13
VPS $19.40 - $77.60
Dedicated Server $77.14 - $140.10

Data Centers

Reviews

John Irvine
John Irvine from United Kingdom,

Very Poor Support

2.0
Recently my client and I both lost our email services on a phurix host. It was reported to normal support and through their 'urgent' support route but their response was nothing, not even an acknowledgement. 10 days later and many...Read More emails from us and still no response.

I was on the basic personal option but my client was on small business level option and loss of emails was a serious issue for them so we had no choice but to move to another host. I changed our MX records to point to the new host and got our email functionality back instantly, then I redirect our nameservers. This issue was not the only time we've had poor support so moving hosts had already been discussed; this was the final straw though.

The new host is fastcomet.com and actually worked out cheaper than phurix as we're combining our domains onto the one host, but price is not the main concern, it's the support and so far it has been very good from fastcomet, with a support ticket and online chat options available - something that phurix used to have but dispensed with several years ago unfortunately.

Also their claimed 100% reliability is only on the network connectivity - it doesn't include server downtime!

There may be a solid reason for their total lack of support but as we don't know what this is we didn't have much choice; they've hosted several domains for me for over 10 years but loyalty only goes so far, bye bye phurix.
Less
James
James,
Hi John,

Really sorry to hear about this.

Its a shame that it's got to the point where you've felt it necessary to post on here.

It looks to me like we too have had an issue with emails which would explain why your suppor...Read Moret issue wasn't dealt with.

For that we are truly sorry.

This does not reflect our usual service on the whole and is the exception.

Please accept our apologies as we work out what happened to resolve it.

Cheers.
Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Quality UK Based Hosting

Phurix is based in the UK and provides a variety of options for web hosting.  They have been in business since 2004 and appear to be a stable, privately owned company.  On their site they focus on the fact that they use high quality hardware, network connections and other things to ensure their customers get a good, stable hosting environment for their sites.  They only offer shared hosting and VPS solutions for their customers, but that is what the vast majority of people will need anyway.  They also do domain registration.

Read More
8
Good
Rated by Michael Lavnduski
  • User Friendly
    8
  • Support
    7
  • Features
    7
  • Reliability
    9
  • Pricing
    9

Uptime & Reliability

100% Uptime Guarantee

Phurix does offer a 100% uptime SLA.  This is quite nice, but it is important to note that it is only for their network connectivity.  This means if your site goes down due to a hardware problem with the server or something like that, it is not included in the SLA.  It is only if their actual network connection drops.  Of course, this is still a nice SLA to have and more than most companies provide.

Looking at users of this company it seems that they do have a very stable environment and are able to keep their customer's sites up and running smoothly.  The load times seem quite fast and I didn't find complaints about it either.

Features

Difficult to Understand Features

The features they actually offer are fairly entry level, but the worst part is they are not easy to understnad.  They don't provide a chart so you can quickly see what you'll be getting.  Instead, you can't even compare the different packages until you get to the 'cart' section, and even then it is not that easy.  The memory on the VPS's is a little low with it ranging from 64MB to 512MB.  They also have limits on disk space, bandwidth and more.

One nice thing for their VPS services is that they let you know how many other customers will be on each physical server.  Entry level is 64 per box all the way up to 8 for the platinum servers.  Most hosting companies don't provide this information so it is a nice little touch.

Support

Quality Tech Support

The technical support team they have does appear to be quite good.  Unfortunately, the way to reach out to them is not as easy as it should be. You have to fill out a whole form and then wait for them to get back to you.  They don't seem to have a ticketing system or live chat or anything.  They do have some user support options but no FAQ or knowledge base or anything like that.

Pricing

Average to slightly High

The prices are fairly typical for what you would expect.  For some packages I would say they are over priced since you are getting low resources but still paying normal prices, but others are a reasonable deal.  Overall, I'd say the prices are pretty average and shouldn't be a sticking point for most people who are looking for good UK hosting.

Summary

Some Concerns but Not Bad

This seems to be a good overall hosting company, but there are some concerns.  The fact that the resources are low on the VPS is something to be aware of.  Also, their ordering platform is not very intuitive. As long as you know what you're doing and you take the time to ensure you are signing up for exactly what you need, however, you should have a good hosting experience.

Pros:

  • 100% Uptime
  • No Setup costs

Cons:

  • Confusing Ordering Process
  • No Comparison Charts
  • Restrictive Limits on Some Packages

Phurix Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Personal 100.04 MB 10.04 GB cPanel Unlimited $2.45 4.0 Details
Family 1 GB 30 GB cPanel Unlimited $6.10 4.0 Details
Small business 2 GB 60.01 GB cPanel Unlimited $12.13 4.0 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
Silver 4 GB - 128 MB $19.40 4.0 Details
Gold 10 GB - 256 MB $38.80 4.0 Details
Platinum 25 GB - 512 MB $77.60 4.0 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Entry 512 GB 2.20GHz 4 GB $77.14 4.0 Details
Plus 1 TB 2.80GHz 8 GB $108.62 4.0 Details
Pro 4 TB 3.10GHz 16 GB $140.10 4.0 Details

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