Online.net Expert and User Insights by Online.net Customers
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Online.com has been in business since 1999, making them one of the older and better established hosting companies. Today they operate three data centers and a variety of great hosting options. They are based in France and have a great reputation for helping customers get the hosting solutions that they need. One nice thing about this company is that they have done a great job at keeping up with the rapidly changing technologies. Specifically, today they rely heavily on cloud technologies, which are the obvious trend in hosting.
You can choose from shared hosting, cloud hosting, fully dedicated servers and more to help ensure you are getting what you need. They also make it easy to upgrade, buy domains and do other hosting related things right online without any delay.
Uptime & Reliability
Hosting Seems Very Stable
The hosting with this company appears to be quite stable. They have different availability guarantees for different packages which go as low as 99.5% uptime. This is a little below the industry average uptime guarantee of 99.9%. It doesn’t seem that this is a real problem given what users are saying about their experience. Still, it would be nice if they had a higher level guarantee to show confidence.
Lots of Nice Features
When looking through the different lists of features for their hosting packages you will see that they have a lot to offer. For shared hosting you can have multiple FTP accounts, quick deployment of a variety of software packages, unlimited traffic, full Apache log stats and much more. You can choose from three levels of hosting solutions, each of which has the necessary specs to run most types of sites.
When you move up to the cloud powered VPS solutions you will find that there are a lot of really nice options here. They start off with 2 dedicated x86 cores and 2 gigs of memory, which is quite nice. This is at a very good price for this type of hosting solution. You can move up to higher level VPS solutions if you need more power as well.
Dedicated servers seem to be a primary selling point for this company. They have a lot of different server packages to choose from with a wide ranging list of features and other options. You can get solid state drives if you choose, which is a very nice option to consider. They do put a lot of information on the page, which is either very nice or very confusing depending on your level of comfort with the technologies.
Quality Tech Support is Easy to Reach
You can get tech support via email and phone 24/7. They are very responsive and can help you with just about any type of issue you may be having. They really do know their stuff and can either fix your problems or help explain what is wrong so you can learn in the process. They do not, however, have much in terms of documentation and things like this so you can learn on your own.
Large Price Ranges
The prices with this company vary quite significantly from package to package. This, of course, is because the level of service you are getting goes up significantly as well. The prices are all quite reasonable when you look at the specific specs you are getting. When shopping with this company it is very important that you look closely at the different server specs you are getting and the price you are paying. If you aren’t careful, you may end up paying for services you don’t really need in your specific situation. With the proper care, however, you can get a nice price on a really great hosting experience.
Lots of Information Available
The site is very easy to navigate, loads quickly and has a nice clean look to it. They put each hosting package on its own page so they can give you a lot of information about what you are going to get. This may be a great thing for many people if you like reading into the technical specs. For others, however, it may just make the whole experience more confusing. Whatever the case, they also offer friendly customer service and technical support to help you through if you need anything.
Great Hosting with a Great History
This is a really nice hosting company that has been helping customers for many years. They currently host hundreds of thousands of sites and will do a great job hosting for you too. They are especially nice if you like digging into the technical side of things to make sure you are getting the right servers at the right prices.
They are thieves, they stole 400 euros from me, I ordered a server dated 16, I did not even have time to explore it, it took me 6 days to decide that that server was not valid for me, and I could not cancel it, I had to do it within the date 20. So I only had 2 days to decide what to do with it. After that I could not even remove my card, they are really thieves, stay away from them,
This website is made of scammers. Literally they rob money out of you. I decided to cancel my service and they still charged me after I explicitly told them NOT TO. I cancelled my services in a timely matter. I suggest anyone else to whom this has happened to make a report because I see I have not been the only one.
They have absolutely no respect for consumer rights.
Quality far from being that promised, I made a request for a refund a few hours later and no refund has been made because the manager is crazy and is not listening to customers, so we I stole € 450 on those I do not recommend online.net. You want good quality / price go to OVH, Soyoustart or LWS
Stay away or ALWAYS use a "Virtual Credit Card" when you sign up to online.net !!!
When I tried to cancel my servers on 1 November 2019 and opened a ticket, they wrote: "If you cancel your server before the 20th of the month, it will be terminated at the end of the month, if you cancel it after the 20th of the month, it will be terminated at the end of next month."
When you buy a server at 1st of the month, they can start the servers and charge at 1st of the month. But they do not terminate servers before 20th of the month.
So they say that, you have to pay for 1 more month if you cancel the server after 20th of the month.
They do not delete your credit card details from the system until the servers are terminated and until the payments are done. Also there is no option to delete your credit card informations from the system by yourself.
So I closed my Virtual Credit Card from my bank to block them charging me for 1 more month and stated this to them. And they replied: "You won't be able to work with us anymore if the bill is not paid."
And I said: "Who cares, I will already will not work with you again."
Stay away from online.net
They have very bad termination rules and also they have very bad and rude support.
We had a poor experience with them. They are just taking the money for the things that's aren't maintanable at all. You will be not able to prove anything to resolve the issues in a timely manner (if at all). Horrible attitude towards customers from the beginning. It doesn't matter what you'll submit as you will always receive senseless answers that has no connection with underlying question. Be careful ordering anything there.
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