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I initially opened an account with OneHost Cloud to make a website to share my story in regards to a woman who defrauded me. The site was running for a while, however the fraudster reached out to OneHost Cloud and told them lies to have it taken down. I contacted OneHost Cloud and told them my situation and they re-enabled the site. GREAT Support and really positive attitude. Approach them with respect and courtesy - it's the least they deserve. I don't require hosting anymore as I am doing it all in house now (literally - own home network), but if my requirements ever change any time soon - I will definitely be back as a customer!
I registered a domain (scomm.cc) on 12/6/2021 and bought a years worth of hosting. I am a programmer and hosted my dashboard on the servers off these thieves. on 12/7/2021 they blocked my account saying that the domain was involved in attacks on other networks !!????. I told them they could inspect the code of my dashboard but they rather steel my money under false pretenses then get too the truth. I like to warn new customers to be very careful paying to much money in one go to these charlatans , better pay for one month first to make sure they do not come with false accusations and steal a bigger amount than only a months worth
to see the alledged conversation: https://www.google.com/maps/place/OneHost+Cloudemail@example.com,150.06225,3z/data=!3m1!4b1!4m5!3m4!1s0x48761ca7536f641b:0xbe17ed052ee53782!8m2!3d14.4021671!4d150.06225?hl=en?utm_sourceGoogleMaps-en
As we replied to your Google review we do not tolerate vile language directed at our staff members. Your behaviour via email and tickets to our staff is unacceptable and your account was closed as our staff do not want to read such langauge from anyone.
We emailed you yesterday and restored your service and you received an email from us apologising for the mix up however this was also met with a barrage of bad lanaguage from you.
We strongly sugguest you have a close look at how you engage with companies in the future as communicating in a manner as you did will only cause you more issues in the future.
You are hilarious sir, for anyone who wants to see if this gentleman is speaking the truth, I have posted the full conversation on google. If anyone can find language in there that is not up to scratch, I will pay this company an extra 5 years' worth of hosting
Here we paste our email to you soon after and you reply
Ibrahim hennep client 07/12/2021 19:05:38 firstname.lastname@example.org I still have not got an answer when i will receive my funds back. please reply asap And if you could sent me any proof of the allegations, I offered you to review my code to ascertain there is no outgoing signal other that to the database and your email I have never used as you can clearly see for your self. I am disgusted by the way I am being treated by your thieving company please get this fucking domain name off my name
My name is Michael and we are truly sorry for the outcome of this.
It appears we were mistaken after reviewing your files.
For this we truly apologize and have provisioned your service again.
To compensate we are adding 3 months free to your service for the inconvenience.
Once again please accept our apologies.
I feel very aggrieved but you are right that is still no reason to be disrespectful. I look forward to your proof as I am very curious > Op 07-12-2021 20:22 schreef OneHost Cloud Team :
We DO NOT accept the language you haev used and also the way you emailed our staff.
>We do not and will not ever tolerate any customer using langauge to get their point across. >While we acknowledgte you anger we did offer compensation and an apology which was met with the same vulgur language. This in itself was the factor in ceasing communcation with you.
Again, we are sorry you feel this way but please in future communicate a little better with companies you deal with.
Your action to my so-called file reply was blocking my product and taking my money as your own, while I apologized for saying the f word which as you can read was not directed to any off the staff but referring to a domain you sold me and which I paid for in full but you rendered utterly useless after accusing me of illegal activities. And up to date I have not received my funds back???? as I stated before dear sir you are hilarious.
I have been with one host for 4 years and to see such review is not great. I can say that ive never had any issues but again I dont swear in tickets when asking for help so I guess thats the difference.
The reviewer hasn't experienced onehost to fully give a valid view but lucky one review is not what people base things on.
If I had a complaint about OneHost it would be knowledge base but im sure they will just grow like ive seen over 4 years.
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