OneHost Cloud User Reviews

osting staff. The customer received FOUR invoice reminders and ignored every one of them and now because we refused to continue to host his website he is acted like a child with bad reviews which do not harm our business as we have a great reputation and it is only customers like this one who feels they can get away with swearing to our staff and then expect us to continue to do business with him. We will NEVER do business with such a person regardless.
We sent emails to the customer conveying dates and our considerations and he refuses to take responsibility for not paying his invoices.
I have pasted a copy of the email below so other can see that it was his entire fault for his site getting terminated as you do not get services when you do not pay for it. We are running a business not a charity.
Posting reviews under a false name says a lot about this person and we can take all time he wants posting reviews as it does not affect our business one little bit!

Here is the email we sent and I will also post his ticket below it.


Hello

Firstly, your IP was banned due to the content of your initial support ticket. Our support staff do not need to be spoken to that way and language such as that will never be tolerated.

Secondly, you stated that we did not email you and we just suspended you….this is completely false as you received not one not two but four emails regarding your account.

Thirdly, you were invoiced on the 11th July for the annual billing and this invoice was due on the 18th which is a week from when the invoice was created which is standard in our billing system. As you have previously requested annual billing we then changed the profile and created an annual invoice and this was never paid and as the invoice was more than a week overdue the invoice was automatically cancelled and the service ultimately terminated after FOUR email notifications.

In light of the above we are at a loss as you why you cannot understand why your service was terminated and why you incorrectly state that we did not notify you. If you had managed your account like every other customer instead of blaming us for your mistake of overlooking your billing obligations.

I note my colleague was initially going to restore your website from our offsite backups however during this time the ticket was sent to a manager and it was decided that due to your unprofessional manner and language we will not be doing you any type of favors. If you had simply lodged a ticket and asked why we would have created a new invoice and restored your website from our backups within 15 minutes.
Our support staff will always go above and beyond for our customers and it is our policy that our staff do not need to be disrespected by customers and those customers who think they can use such language in support tickets and think we will do anything for them are sadly mistaken.

It would be a good idea for you to rethink the way you converse with businesses as others may choose income over ethics and morals however OneHost Cloud is not one of them.

Here is his original ticket. He easily could have seen why it was terminated if he bothered to view his invoices and read his emails but he is incapable of even doing that.

Here is his ticket he opened.

Could you tell me why and the F*** did you terminate my account?

Why does it say it is canceled?

Who f***** told you to cancel this account?

IP Address: 98.220.157.32