1.6
POOR
  • User Friendly
    1.6
  • Support
    1.5
  • Features
    1.6
  • Reliability
    1.6
  • Pricing
    1.7
Write Review Visit One.com

One.com Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting $2.52 - $6.06
Nacho Aldama

Pinned Review

Nacho Aldama,
5.0
En mi caso hice 3 webs con ellos, y todo me fue perfecto, las dudas y errores me los solucionaron en el live chat, si es verdad que es un poco lento, pero para el precio está bien.
Review Language
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LES VEILLEURS DE ST MICHEL
LES VEILLEURS DE ST MICHEL from France,

Obligé de passer de 123siteweb à one.com

1.0
Bonjour,
je n'ai pas eu le choix de changer ça m'a été imposé, 123.site web m'a envoyé des mails pour me prévenir que c'était repris par one.com.
je ne comprends rien, j'avais besoin d'un site simple, facile d'utilisation, ce qu...Read Moree je faisais en 10 min il me faut une heure, c'est trop complexe pour moi, ça beugue trop souvent... c'est une merde je perds un temps fou et j'ai autre chose à faire!!!
Je suis dégoutée!!!
Less
VIDYA RAM
VIDYA RAM from United States,

TERRIBLE SERVICE

1.4
The one.com robot in the chat repeats the same phrase over and over. What a waste of time. I have been communicating via email several time. They want you to do all the it work, which does not work and then take very long before ...Read Morethey send you the same information repeatedly. , Each time you communicate on chat with a robot, the robot sends you the same email. They took down my website for some kinda update and they it seems like they are unable to effectively to their job to reinstall it., though i amstill paying for this.0Less
Ahmet YILMAZ
Ahmet YILMAZ from Turkey,

Our Website Is Down Because Of One.com - Very Bad Service

1.0
We transferred a domain from IONOS to One.com
They changed nameservers automatically to ns1.one.com, ns2.one.com

Our website is down because of One.com!
We can't manage nameservers in our one.com client area.
We have an ecom...Read Moremerce website, we're losing money every seconds.

We contacted to One.com support team.
And talked with Ralph M.
He said "I haven't got permission for DNS change, you must wait Hostmaster Team. They're out of office now"

It's a scandal.
Very bad service!

If you want to be disgraced, use One.com.
Less
Renata Sujto
Renata Sujto from Spain,

Scam! Just run!

1.0
I have tried to buy a domain one week ago and cannot get an AuthID. Their self-help is very incomplete, emails are never answered, chats never connect me to a person, and I have been waiting for 20 minutes on the phone. There is n...Read Moreo info on the website about how to cancel my plan. Checks all the box for a scam.Less
Phong Thai
Phong Thai from Viet Nam,

Super terrible experiments for domains

2.4
Super terrible experiments to manage your domains on this platform.

Only 1 domain per order but ...

Before transfer, you must confirm each order by code sent to SMS; but all you could not receive SMS, then they have a system...Read More of forms, you must sign 1 domain per form then send to them, they would check and approve the forms manually within 24-48 hrs.

After transfered, all domains changed to their default DNS but all other DNS records still be kept, so a big problem come: when you need to change DNS, an approving email would be sent to the previous registrar's privacy email that you could not access, and the previous registrar also did not send to you.

So you must contact support to sign many other forms, now you must attach your passport/driver license, ... to verify

one.com should be rebrand to one-domain-with-multiple-forms.com
Less
Morgan Karlsen
Morgan Karlsen from Norway,

One.com works hard to remove negative reviews

1.4
Over the years one.com become one of the expensive companies out there related to webhosting. They have increased their prices much in the past two years which resulted in me removing all my websites and moved to another host. The...Read More limitations in the packages they offer has also changed a lot. Having domains only hosted at one.com is become really expensive as well since they have added a domain DNS administration fee which is about 10.30USD per year converted from my currency. Adding the increased prices for domain names it becomes really expensive for multiple domains.

Their arrogance towards negative reviews are reflected in all the reviews being flagged and removed from trustpilot as well. The flood of negative reviews was kinda funny to watch since there were a flood of posetive reviews based on "invited" reviews at the same time.

Now my negative review at trustpilot has been flagged as well and one.com are trying to have it removed. Therefore i am posting a negative review of my customer experience of one.com here as well. Let's hope hostadvice doesn't fall for the tricks that the big companies use to attempt to remove negative reviews.

One.com used to be great. They are no longer in the spectrum of being great any longer. STAY AWAY.
Less
deeds
deeds,
I have same issue of increased billing amounts, BTW where did you move your sites too, id like to do the same and FYI if you have a referral code send it to me :)
Morgan Karlsen
Morgan Karlsen,
I hear you. It's a shame really. I actually made my own webhosting company through my own company. I was tired of greedy corporations, to say at least. Add me on discord and i can give you some information and a referral for sure. Username: Sukkerpups#0838
Barrie Reader
Barrie Reader from United Kingdom,

I've dealt with some stupid people before, but one.com takes the biscuit.

1.0
I was first disconnected by one of their support team (Sherry) after 1.5 HOURS of waiting... Then I waited another 25 minutes for another support team member to tell me the answer to my question... They either DID NOT KNOW and gue...Read Moressed or OUTRIGHT LIED to me. Now I have waited another 30 minutes to get another chat open...

They could not answer me this simple question: How do I send email to a gmail account using PHP?

The PHP sendmail mail() function does not send mail to non one.com accounts, NO WHERE in their documentation does it say this. It took me multiple conversations with their INCOMPETENT staff to even realise this.

Then I was told to use PHPMailer() - but "PHPMailer" does not exist on the hosting - which one of their staff "Carlo" said it 100% did - That was a LIE. He lied to my face.

THREE HOURS LATER I still haven't managed to speak to someone.

They have DEFINITELY lost a customer, I have NEVER seen support SO INCAPABLE in my life...

I'm fed up of waiting HOURS to be lied to... I paid them for a hosting and support service, which they did NOT PROVIDE.
Less

Expert Review

Michael Levanduski
Michael Levanduski
Hosting Expert

Overview

One.com: Focusing on Total Webmaster Experience

One.com is a well-established web host with over a million active customers and growing.  Their prices and hosting features are all quite competitive, though not necessarily the best of the best in any one area.  Where this company really seems to stand out is on the fact that they offer a full suite of great tools to help webmasters get up and running quickly and easily.

Their free website builder offers dozens of templates, which can be customized to meet your exact needs.  They even offer support for these features, which makes this an excellent option for anyone who wants a website, but really doesn’t know where to start.  The website builder will help you create and customize a fully functioning and personalized WordPress page that will have you publishing content in just minutes.

Another great perk to One.com hosting is that new customers who only need their basic hosting services will get a full year free.  After the initial year, this package is still only $1.89 per month for 15GB of hosting space, unlimited data transfer, personalized email accounts and more.

4.5

POOR

Rated by Michael Levanduski

  • User Friendly
    4

  • Support
    4.5

  • Features
    4

  • Reliability
    5

  • Pricing
    5

Uptime & Reliability

Actual 99.99% Uptime

One.com doesn’t really promote their uptime as a key feature like many hosting companies do, though they certainly could if they wanted.  It took a little digging, but rather than just offering a vague ‘uptime guarantee,’ they actually provided real stats.  Over the course of 979 days, they had a full 99.99% uptime for their customers.

This is higher than the 99.9% uptime that many hosts guarantee, and given the fact that this is from actual user experience, it is much more impressive.  In addition to straight uptime, they also offer the latest security features, which are frequently updated to help ensure your sites are protected from any threats.

While the uptime is clearly impressive, it does seem that there are the occasional errors and difficulties with their backend.  Multiple users had reported seemingly random errors when accessing the cPanel or other areas, though they all had their issues resolved quite quickly.

Features

Impressive Features List

You’ll find that One.com offers an extensive list of features to all their customers, no matter what level of service they purchased. They take pride in the fact that they can offer full packages that include web hosting, unlimited email, and great support.

One nice feature that isn’t often offered by hosting companies is the Bix solution, which comes included with every hosting package.  Bix provides webmasters with real-time synchronization, file sharing options, music streaming features and a suite of mobile access features.  This little bonus will not only allow you to offer your visitors a little something extra, but it can also make your life easier too.  The fact that it comes standard makes it all the more impressive.

When you sign up with hosting through One.com you will get the standard $75 in Google AdWords if you buy $25.  There are other hosting companies that offer more impressive ad coupons, but for most people that isn’t a major selling point anyway.  Still, it is certainly a nice little perk, especially for those who are just getting started.

Support

Live Support 24/7/365

This is a major selling point for One.com hosting packages.  The fact that they offer unlimited customer support 24 hours a day, 7 days a week is fairly rare in this industry.  This is web chat based support, but for almost all issues that is exactly what people want anyway.

This support is for technical issues only, of course, and doesn’t include things like web design help or other things that people might like.  The fact is, however, that when you’re looking for customer service from your hosting provider, technical support is really all you need.

Pricing

Free to Start. Cheap to Continue

For the entry level web hosting, you’ll be hard pressed to find a lower overall price.  To start with, you can get a full year for free with their entry level package.  Even after the year, you’ll pay less than $2 per month which is an excellent price.  As you move up in package size, the price goes up progressively, maxing out at $180.80 per month for a 2TB package.

One potential downside for those who are hoping that their website will become wildly successful is the fact that One.com doesn’t offer VPS or dedicated hosting packages.  All of their hosting is shared, which does present some limitations for sites that use a lot of resources.  For the vast majority of users, however, this won’t present a problem.

Summary

All in all, this is an excellent web hosting provider for most personal and small business type websites.  It is easy to use, and offers excellent support.  The one main complaint is that it just isn’t scalable in the event your website gains massive popularity.

Pros

  • Impressive List of Features
  • Excellent Uptime
  • Free First Year for Basic Package
  • 24/7/365 Customer Support

Cons

  • No VPS or Dedicated Server Options
  • Occasional backend errors

One.com Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Professional 100 GB Unlimited cPanel Unlimited $2.52 1.7 Details
Professional Plus 200 GB Unlimited cPanel Unlimited $3.53 1.6 Details
Business 500 GB Unlimited cPanel Unlimited $6.06 1.3 Details

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