One.com Reviews and Expert Opinion

Based on 67 user review in 9 languages
3.5
POOR

Customer score for One.com

  • Reliability
    3.5 / 10
  • Pricing
    3.9 / 10
  • User Friendly
    3.6 / 10
  • Support
    3.2 / 10
  • Features
    3.5 / 10

Detailed Scores / Summary

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Simon Drew
United Kingdom
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4
NEW

Useless and costing me money!

Service used: Shared - Starter
Using their premium website builder which they 'improved' a short while ago. Since then I've had many problems updating my site.

Yesterday trying to use their online chat help (they have NO phone support) and kept getting the c...Read More
Damian Hudes
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Zero support. They automatically upgrade accounts and charge you a year in advance even if they're dormant.

Service used: Shared - Starter
Avoid this company. Its a borderline scam.
I clearly wasn't using 3 domains (never logged into them after the initial purchase) but they auto-renewed them, with the full "pro" package at about £55 each and are now chasing me for ...Read More
Jack Gordon
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Scammers beware

Service used: Shared - Starter
Been using them 4 years, but recently tried to extort money from me. Asking for fees before the year is even up, and then sending debt collectors with no notice. Shravan then said this:

Customer Care - skm
Dear Jack,

All do...Read More
Percival Blenman
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

ONE.COM SCAM!

Service used: Shared - Starter
My experience with this company was the worst hosting experience of my life! When the service year ended, I did not instruct them to renew the service, but they renewed it anyway and then demanded payment. When I then instructed t...Read More
bisrat f
United Kingdom
  • Reliability2
  • Pricing4
  • User Friendly6
  • Support2
  • Features4
3.6

unacceptable service

Service used: Shared - Professional
As a good service provider, when ever a user doesn't renew your service you ask to renew if not you cancel your service or offer a deal. Good service 101 on the book, you don't write tiny lines in the terms and condition and held ...Read More
P. Blenman
P. Blenman
This is the exact same thing that happened to me. I did not instruct them to renew the service, but they renewed it anyway and then demanded payment. When I then instructed them in no uncertain terms that I did not want to service...Read More

Typical One.com Prices

Service Monthly Price Range
Shared Hosting $2.52 - $6.06 3 plans
The Services & Prices are taken from www.one.com

One.com Expert Review 2019

Written by: Michael Lavnduski

One.com Rating

  • Reliability
    5 / 10
  • Pricing
    5 / 10
  • User Friendly
    4 / 10
  • Support
    4.5 / 10
  • Features
    4 / 10
4.5
Rated by Michael Lavnduski

Overview

One.com: Focusing on Total Webmaster Experience

One.com is a well-established web host with over a million active customers and growing.  Their prices and hosting features are all quite competitive, though not necessarily the best of the best in any one area.  Where this company really seems to stand out is on the fact that they offer a full suite of great tools to help webmasters get up and running quickly and easily.

Their free website builder offers dozens of templates, which can be customized to meet your exact needs.  They even offer support for these features, which makes this an excellent option for anyone who wants a website, but really doesn’t know where to start.  The website builder will help you create and customize a fully functioning and personalized WordPress page that will have you publishing content in just minutes.

Another great perk to One.com hosting is that new customers who only need their basic hosting services will get a full year free.  After the initial year, this package is still only $1.89 per month for 15GB of hosting space, unlimited data transfer, personalized email accounts and more.

Uptime & Reliability

Actual 99.99% Uptime

One.com doesn’t really promote their uptime as a key feature like many hosting companies do, though they certainly could if they wanted.  It took a little digging, but rather than just offering a vague ‘uptime guarantee,’ they actually provided real stats.  Over the course of 979 days, they had a full 99.99% uptime for their customers.

This is higher than the 99.9% uptime that many hosts guarantee, and given the fact that this is from actual user experience, it is much more impressive.  In addition to straight uptime, they also offer the latest security features, which are frequently updated to help ensure your sites are protected from any threats.

While the uptime is clearly impressive, it does seem that there are the occasional errors and difficulties with their backend.  Multiple users had reported seemingly random errors when accessing the cPanel or other areas, though they all had their issues resolved quite quickly.

Features

Impressive Features List

You’ll find that One.com offers an extensive list of features to all their customers, no matter what level of service they purchased. They take pride in the fact that they can offer full packages that include web hosting, unlimited email, and great support.

One nice feature that isn’t often offered by hosting companies is the Bix solution, which comes included with every hosting package.  Bix provides webmasters with real-time synchronization, file sharing options, music streaming features and a suite of mobile access features.  This little bonus will not only allow you to offer your visitors a little something extra, but it can also make your life easier too.  The fact that it comes standard makes it all the more impressive.

When you sign up with hosting through One.com you will get the standard $75 in Google AdWords if you buy $25.  There are other hosting companies that offer more impressive ad coupons, but for most people that isn’t a major selling point anyway.  Still, it is certainly a nice little perk, especially for those who are just getting started.

Support

Live Support 24/7/365

This is a major selling point for One.com hosting packages.  The fact that they offer unlimited customer support 24 hours a day, 7 days a week is fairly rare in this industry.  This is web chat based support, but for almost all issues that is exactly what people want anyway.

This support is for technical issues only, of course, and doesn’t include things like web design help or other things that people might like.  The fact is, however, that when you’re looking for customer service from your hosting provider, technical support is really all you need.

Pricing

Free to Start. Cheap to Continue

For the entry level web hosting, you’ll be hard pressed to find a lower overall price.  To start with, you can get a full year for free with their entry level package.  Even after the year, you’ll pay less than $2 per month which is an excellent price.  As you move up in package size, the price goes up progressively, maxing out at $180.80 per month for a 2TB package.

One potential downside for those who are hoping that their website will become wildly successful is the fact that One.com doesn’t offer VPS or dedicated hosting packages.  All of their hosting is shared, which does present some limitations for sites that use a lot of resources.  For the vast majority of users, however, this won’t present a problem.

Summary

All in all, this is an excellent web hosting provider for most personal and small business type websites.  It is easy to use, and offers excellent support.  The one main complaint is that it just isn’t scalable in the event your website gains massive popularity.

Pros

  • Impressive List of Features
  • Excellent Uptime
  • Free First Year for Basic Package
  • 24/7/365 Customer Support

Cons

  • No VPS or Dedicated Server Options
  • Occasional backend errors
Read the full expert review Visit One.com See plans & pricing

One.com Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
100 GB Unlimited $2.52 5.2
200 GB Unlimited $3.53 3.7
500 GB Unlimited $6.06 2.0
A Free Domain is included when purchasing any hosting service from One.com
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