NetFirms Reviews and Expert Opinion

Based on 7 user reviews in 3 languages
3.4
POOR

Customer score for NetFirms

  • Reliability
    3.4 / 10
  • Pricing
    4.3 / 10
  • User Friendly
    3.1 / 10
  • Support
    2.9 / 10
  • Features
    3.1 / 10

Detailed Scores / Summary

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Joseph Cseh
Canada
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

False Advertising for Money-Back Guarantee

Service used: Shared - The PLUS Plan
When purchasing a domain from Netfirms, they advertise that they offer a 30-day money back guarantee. When looking to exercise a money back option, Netfirms states that it is only offered for hosting. Even though the ad runs promi...Read More
eric zad
Canada
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Worst company ever!

Service used: Shared - The PLUS Plan
Worst company ever! After 13 years of loyalty and 40 domains names, no recognition and discovered that they make many errors in the billing and they won't refund anything despite their error. Avoid this shitty company at all costs...Read More
Jessica S
United States
  • Reliability4
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.4

they've gone downhill

Service used: Shared
i've hosted with netfirms for almost 15 years. they started out based in canada, and now i'm not sure. they USED to have phenomenal customer service where your exact issue would be handled in 10 minutes... and now i'm on hold for ...Read More
Billy
Billy
Ive dealt with them for years and their customer service has gone down but i think today was the last straw. I was looking over the Future charges and noticed my SSL is going to be renewed at $59.99. Intro price was $39.99, they d...Read More
Geoff Hunt
Canada
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

You can't trust these guys

Service used: Shared
You get cheap hosting -- both in price and service. And you'll spend more of your time than you bargain with these guys. (What's your time worth?)

They charge in US Dollars (despite being a Canadian Company!) but they don't not...Read More

Typical NetFirms Prices

Service Monthly Price Range
Shared Hosting $4.95 - $14.99 3 plans
VPS $33.00 - $100.00 3 plans
The Services & Prices are taken from www.netfirms.com

NetFirms Expert Review 2019

Written by: Michael Lavnduski

NetFirms Rating

  • Reliability
    10 / 10
  • Pricing
    9 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    8 / 10
9
Rated by Michael Lavnduski

Expert Overview

Great hosting company with a long history

Netfirms has been offering hosting services since 1998 and during this time has had a very strong reputation of providing great services.  They were bought out by Endurance International Group in 2011.  Endurance International Group is the largest hosting corporation in the world.  Some people have commented that services have gone downhill since then, but most others seem to think it is still a great hosting company.

They are currently hosting around 1.2 million websites, primarily in North America.  They are primarily focused on serving small businesses and individuals. They only have three hosting plans, all of which are shared hosting.  They offered VPS services as well in the past, but it seems that this has been phased out.

Like most shared hosting companies, they offer a set of features which starts out pretty basic and goes up as you choose a more advanced package.  All of the packages have unlimited disk space and bandwidth, however, so that is good.

Uptime & Reliability

Very reliable hosting

This hosting company has their own Tier 1 data center with over 40,000 servers housed within.  They have fully redundant power supplies, cooling systems and much more.  While they don't make a specific claim or guarantee regarding their up-time, they have a good reputation for being very stable.

In addition, since they have a top of the line data center and have kept up on maintaining it well, you won't likely have any problems with your sites going down.

Features

Fairly basic options but they work well

You aren't going to be getting any innovative or unique features from this hosting company, but that is not really what they are going for.  They offer all the basic features that you'll get at any hosting company, and they seem to do a good job with them.

In addition to the unlimited disk space and bandwidth, you will also get a limited number of MySQL databases and FTP accounts (the number of them that you can get goes up based on the package you purchase).

One nice feature that you'll get is a free domain on the cheapest package, three free domains on the middle package and five free domain names on the highest one.  You can also get an e-commerce platform for an added price.

Support

Great support with priority to premium members

You will get great technical support from this company.  They have a 24 hour per day toll-free number that you can call, or you can use their online services as well.  All customers get access to this great support, but they prioritize customers who signed up for the highest tier hosting package first, so that could cause some delays.

When you get to talk to a person they are typically knowledgeable and will be able to help you with any hosting issues you are having right away.

Pricing

Prices are fairly standard for the services they provide

When you sign up for this hosting company you will get a nice package for a fair price.  They aren't setting the world on fire with great deals or anything, but you also don't have to dig around to find secret codes or anything to get a fair price.

You can pay monthly, or sign up for a 1, 2 or 3 year contract for a lower price.  All of this is fairly standard with most hosting companies today.

Summary

A nice hosting company for individuals and small businesses

Overall this is a nice company to work with.  They have great support, all the standard features, excellent up time and more.  While they aren't leading the way in any one category, they are providing a good service to their customers, which is really what most people will need.

Pros:

  • Well established sine 1998 and backed by Endurance International Group
  • Great 24 hour per day technical support
  • Unlimited bandwidth and disk space
  • Free domain(s) at every package level
  • New clients are given $100 AdWords credit, $50 Facebook Ads credit, and $25 to Bing/Yahoo

Cons:

  • No VPS or dedicated hosting offered
  • Some customers have complained that their service has degraded over the past several years
  • Their sales page is not clear about things like the control panel they use
Read the full expert review Visit NetFirms See plans & pricing

NetFirms Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited $4.95 2.5
Unlimited Unlimited $9.99 5.6
Unlimited Unlimited $14.99 3.4

VPS Hosting Plans

Plan Name Space RAM OS Price Score
20 GB 512 MB $33.00 3.4
40 GB 1 GB $66.00 3.4
60 GB 2 GB $100.00 3.4
A Free Domain is included when purchasing any hosting service from NetFirms
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