NameHero.com User Reviews

gated (such as a terms of service violation). We feel this is a better approach than suspending the account, as it would create downtime for your customer(s).

Based on the error you've pasted below [554 Your access to this mail system has been rejected due to the sending MTA's poor reputation or other malicious behavior], this would indicate outbound Spam is originating from an account on your Reseller. This would warrant a temporary outbound email limit on an account until the issue has been resolved.

Most of the time this is caused because an account is running software such as WordPress that's been infected with Malware and/or has been compromised due to weak security credentials.

We take many proactive security measures to prevent this, but unfortunately not all cases can be prevented, especially if the end-user is using weak security credentials.

Additionally, Reseller Accounts resell Shared Hosting, which is the reason there are specific limits in place. To remove these would require a VPS configuration.

I do see you have a dedicated IP address on your account, meaning that the outbound Spam is definitely originating from one of the user's on your Reseller (i.e. the IP is not used by any other customer on our network).

I see a previous ticket opened explaining the user in violation, along with the necessary steps to take to mitigate the issue. There was no further activity on the ticket, so it appeared the situation was resolved.

If you're still having these errors, I'd encourage you to reply back to the ticket with the exact error you've pasted above (showing the domain, IP, etc.), so we can ensure the issue is indeed resolved and remove your IP from any RBLs that would have penalized it.

Additionally, you can always reach out to me directly, ryan [at] namehero.com, and I'd be more-than-happy to help you. You'll find, I'm not the average CEO that just sits behind a desk and gives orders, I'm very active in the day-to-day support operations of NameHero.

We greatly value your business and completely understand how frustrating these situations are. We'll do anything we can to ensure they're resolved ASAP.

Thanks again,

Ryan, Founder/CEO - NameHero