Namecheap makes its reseller tiers easy to compare, but choosing the right one takes more than counting cPanel accounts. Billing software, resource limits, and the help available when a client’s site fails can all affect your business.
I examined the plan details, followed the checkout flow, evaluated the account dashboard, and tested support with a realistic migration question. Read on for the advantages, limitations, and decisions I would consider before selling hosting to clients.
I used HostAdvice’s hosting rating methodology to assess pricing, features, performance, ease of use, and support. These editorial scores reflect Namecheap’s published plan specifications, the signup and account dashboard review, and the recorded live chat test. I did not activate a reseller plan or measure reseller-server performance, so I have left Performance and the overall score unscored rather than imply a complete hands-on benchmark.
| Parameter | Score | Why This Score |
| Prices | 9.1/10 | Transparent pricing and flexible billing, but essential add-ons increase costs. |
| Features | 9.5/10 | Strong reseller management tools, although WHMCS requires an additional subscription. |
| Ease of Use | 9.2/10 | Straightforward registration and clear navigation, but checkout contains excessive promotions. |
| Support | 9.3/10 | Helpful technical guidance and quick initial responses, despite multiple human handoffs. |
| Overall | 9.3/10 | Strong reseller features, flexible plans, straightforward account management, and helpful technical support. |
Before comparing reseller tiers, it helps to separate Namecheap’s hosting products. The company sells several types of hosting, and each addresses a different level of control and responsibility.
| Hosting type | Best for |
| Shared Hosting | Personal sites and small businesses |
| Managed WordPress | WordPress owners wanting managed hosting |
| Reseller Hosting | Agencies selling separate client accounts |
| VPS Hosting | Custom server setups and increased control |
| Dedicated Servers | High-demand workloads requiring entire servers |
For reseller hosting itself, Namecheap offers Nebula, Galaxy Expert, and Universe Pro. The main differences are the maximum cPanel account count, SSD capacity, and total CloudLinux resource allowances.
Nebula also has a smaller total email mailbox allowance, while Galaxy Expert and Universe Pro advertise unlimited mailboxes subject to usage policies.
All three plans include cPanel/WHM and unmetered bandwidth, with monthly, quarterly, and yearly billing options. I also liked that the plan page displayed renewal terms next to the selected billing period. The pricing widget alongside this review shows the current charges.
| Plan Name | Space | Bandwidth | OS | Panel | Price | |
|---|---|---|---|---|---|---|
| Nebula | 30 GB | Unlimited | cPanel | $19.88 | Details | |
| Galaxy Expert | 90 GB | Unlimited | cPanel | $39.88 | Details | |
| Universe Pro | 150 GB | Unlimited | cPanel | $58.88 | Details |
Free trial: Namecheap advertises a trial for its shared hosting plans, but not a separate free trial for reseller hosting. Don’t confuse Stellar’s shared-hosting trial with a reseller trial.
Money-back guarantee: Eligible first-time reseller purchases have a 30-day refund window. Namecheap’s policy excludes certain add-ons and third-party software licenses, and refund eligibility is subject to its terms.
Payment methods: Namecheap accepts major credit and debit cards, PayPal, and funds already deposited in a Namecheap account for hosting orders. Automatic renewal was enabled in the checkout flow I reviewed, so check that setting before continuing.
Paid extras: WHMCS is not bundled for free. The Starter license is sold separately, and a white-label billing experience requires a higher WHMCS tier. Dedicated IP addresses, extra domains, and optional security or marketing products can also add to your costs.
One more limitation is easy to miss: email sending caps apply per hosted domain. Namecheap lists a lower hourly sending allowance on Nebula than on Galaxy Expert or Universe Pro. I would check those limits if you intend to host businesses that send substantial transactional mail.
My pricing takeaway is to choose a tier based on realistic client resource usage, not only how many accounts you can create. A lower subscription with several paid extras or insufficient mailbox capacity may be less practical than it initially appears.
Performance matters more when you are selling hosting to customers than when you are managing a single personal site.
According to Namecheap’s reseller hosting page, its reseller platform uses a Juniper/Cisco network and high-powered servers, with Dell PowerEdge machines featuring 56-core Xeon processors, at least 256 GB of RAM, and RAID 6 SSD storage given as examples.
Those are Namecheap’s advertised server specifications. They also describe the underlying servers, not the processing power assigned exclusively to your reseller account.
Namecheap also uses CloudLinux resource isolation to limit how much CPU, memory, and disk I/O one hosted account can consume.
The table summarizes its published plan-level allowances; these are not resources reserved for each individual client website.
| Plan | SSD storage | RAM limit | cPanel accounts |
| Nebula | 30 GB | 4 GB | 25 |
| Galaxy Expert | 90 GB | 8 GB | 100 |
| Universe Pro | 150 GB | 12 GB | 150 |
However, a reseller’s overall allowance is not the same as the limit for an individual customer’s cPanel account.
Namecheap’s resource guide lists a single resold account at 50% CPU allocation, 1 GB physical memory, and 20 entry processes. The CPU percentage is a CloudLinux resource limit, not a promise of a dedicated physical processor core.
That distinction matters when deciding how many customer sites to host. In practice:
For availability, Namecheap provides a 99.9% monthly uptime guarantee on reseller hosting. Its policy excludes the first 45 minutes of monthly downtime from compensation.
If availability drops below the guarantee, Namecheap offers a one-day extension to the hosting term for each hour of downtime below the threshold, subject to its conditions.
You must submit a billing ticket within 10 calendar days, and Namecheap support must confirm the interruption. This is a contractual remedy, not a measurement of uptime achieved during my review.
Namecheap publishes useful infrastructure details, account-level resource limits, and a clear reseller uptime guarantee.
I found Namecheap’s reseller hosting registration process fairly straightforward, although there were more decisions to make than when purchasing ordinary shared hosting.
Beyond choosing a plan, I had to consider personal nameservers, optional billing software, domain connection, and renewal settings.
The checkout was clearly organized, and I could see my order total as I progressed. However, the number of promotional add-ons made the purchase process feel unnecessarily busy. The account dashboard was easier to follow, although it prioritized general account management over reseller-specific information.
I started on Namecheap’s homepage, where I hovered over Hosting and selected Reseller Hosting from the dropdown menu. I liked that reseller hosting had its own clearly labeled menu option instead of being buried within a generic hosting page.
The reseller hosting page presented three plans: Nebula at $25.88/month, Galaxy Expert at $51.88/month, and Universe Pro at $73.88/month, with monthly billing selected.
I chose Galaxy Expert, which included 90 GB SSD storage, unmetered bandwidth, and 100 cPanel accounts. I could also switch between monthly, quarterly, and yearly billing to compare commitment options.
One thing I appreciated was how clearly Namecheap displayed renewal prices. For Galaxy Expert, the monthly renewal price was the same $51.88 shown at signup. This made it easier to understand the recurring cost rather than relying on an introductory price that would increase later.
However, 100 cPanel accounts and 90 GB storage do not mean every customer gets 90 GB. The storage allowance is shared across the hosting package, so a reseller needs to consider how much storage their clients will realistically consume. The number of accounts alone should not determine which plan you purchase.
After clicking Get Started under Galaxy Expert, I reached the Hosting Configuration page. The selected plan appeared on the left, with a summary of its storage, bandwidth, cPanel accounts, and cPanel/WHM software.
Namecheap also let me change the hosting plan and billing cycle directly on this page. I could switch between Nebula, Galaxy Expert, and Universe Pro without returning to the original pricing page.
This is a small convenience, but I appreciated it because reseller hosting is a recurring business expense. Being able to reconsider the account limits and billing commitment before checkout reduces the chances of purchasing the wrong package.
Further down, Namecheap presented two reseller-specific options: Personal Nameservers and a WHMCS billing platform.
Personal Nameservers allow you to use names such as ns1.yourbrand.com and ns2.yourbrand.com rather than displaying your hosting provider’s nameservers to clients. This is useful if you are building your own hosting brand and want a more professional, consistent customer experience.
Namecheap offered both Yes and No at no additional charge. I selected No because I did not need branded nameservers for this purchase. However, if you plan to offer hosting under your business name, I would consider enabling them.
Keep in mind that selecting Yes does not eliminate the need for DNS configuration. You still need to register the appropriate nameserver hosts and configure them correctly for your domain.
The second option was WHMCS, a platform for automating hosting billing, customer management, invoices, and support. Namecheap offered a Starter license supporting up to 250 clients for an additional $8, although the option was not white-labeled.
I left it at Not Applicable. For a reseller planning to sell hosting subscriptions, WHMCS could reduce the amount of manual administrative work required. However, if you already use another billing platform, there is no reason to pay for a duplicate service.
I liked that both options were presented clearly and remained optional. My only complaint is that Namecheap provided limited guidance on when a new reseller should use them. Someone purchasing reseller hosting for the first time might not immediately understand the difference between having 100 cPanel accounts and needing software to manage customer billing.
After clicking Next Step, I reached Domain Name Connection. Here, Namecheap offered two choices: register a new domain or connect an existing one.
The new-domain option included a search field for checking domain availability. This is convenient if you are starting a hosting business and have not yet registered your business domain.
I already had a domain, so I selected Existing Domain and entered it into the field. Namecheap accepted domains registered with either Namecheap or another registrar.
After clicking Connect to Hosting, the button changed to Connected to Hosting, and the Add to Cart button became available.
I appreciated being able to associate an existing domain with my order without purchasing another domain. However, there is an important distinction here: connecting a domain during checkout is not the same as confirming that its DNS records already point to the hosting server.
If your domain is registered elsewhere, you may still need to update its nameservers or DNS records before your websites become accessible.
After adding the plan to my cart, I encountered the busiest part of the registration process.
The cart displayed my Galaxy Expert subscription, one-month billing term, and $51.88 subtotal. It also showed that automatic renewal was enabled by default.
Below the order summary was an Improve Your Site section promoting additional products, including web hosting, business email, WordPress hosting, SEO tools, SSL certificates, Premium DNS, AI marketing tools, Review Manager, and SiteLock protection.
Some had free-trial offers, while others displayed introductory prices alongside higher renewal prices. For example, the SSL add-on was advertised at $5.99/year, renewing at $13.20/year. Premium DNS was listed at $4.88/year, renewing at $9.98/year.
I was pleased that these additional products were not automatically included in my order. My subtotal remained $51.88, and I could proceed without purchasing them.
However, I found the number of offers excessive. Someone unfamiliar with reseller hosting could easily assume they need additional web hosting or WordPress hosting when they have already purchased a reseller package.
The free-trial offers also deserve attention because some renew as paid subscriptions. Before adding anything, I would check if it serves a genuine purpose and how much it will cost after the trial.
After clicking Confirm Order, Namecheap directed me to the account login and registration page.
Existing users could sign in on the left, while new users could create an account on the right. The registration form requested a first name, last name, email address, username, and password.
The form was simple, and I did not have to supply unnecessary business information at this stage.
One detail I noticed was that the optional newsletter and marketing communications checkbox was already selected. I would have preferred this to be unchecked by default, allowing customers to opt in themselves.
Next came the Account Contact Information page. Namecheap requested my billing address, city, state or province, postal code, country, and phone number. There was also a checkbox for customers registering on behalf of a company.
This information was more detailed than the initial signup form, but the fields were familiar and clearly labeled.
The order summary remained visible on the right throughout the process. I liked this because I could verify the selected plan, billing period, and subtotal without returning to an earlier page.
I also noticed that the phone country code was a separate selector from the country field. It is worth checking that both match your actual contact information before continuing.
The final stage was payment.
Namecheap displayed card payment, PayPal, and account funds as payment options. I used a card, and the page included separate sections for payment details, receipt information, and renewal settings.
The renewal settings deserve particular attention. Automatic renewal was already selected for eligible services, including my Galaxy Expert subscription. The option to remember my payment card was also enabled.
I understand why Namecheap recommends auto-renewal, since an expired reseller hosting subscription could affect multiple customer websites. Still, I prefer being given a deliberate choice instead of having recurring billing enabled automatically.
If you intend to keep the hosting service long-term, auto-renewal can help avoid accidental expiration. If you are purchasing it for a short test, review that setting carefully.
After I completed the payment process, my card was charged, I received a purchase confirmation email, and Namecheap directed me to my account dashboard. I did not encounter a lengthy approval process that prevented me from accessing the account.
My biggest takeaway from registration was that Namecheap made the purchasing process understandable, even with the extra choices involved in buying reseller hosting.
The plan and total remained visible, I could change my configuration before checkout, and optional services did not automatically increase the subtotal.
The weaker part was the amount of promotional content, particularly in the cart. I would also recommend paying close attention to the default renewal and marketing preferences.
After purchasing the hosting plan, I arrived at Namecheap’s account dashboard. My first impression was positive because the interface was clean, with a straightforward sidebar and clearly labeled account sections.
However, this was Namecheap’s general account dashboard rather than a dedicated reseller hosting management panel.
The left sidebar contained Dashboard, Expiring/Expired, Domain List, Hosting List, Private Email, SSL Certificates, Growth Tools, Apps, My Offers, and Profile.
I liked the separation between domains and hosting services. For someone who manages customer websites and domain registrations, keeping these products organized under the same account is useful.
The Hosting List section provides the main route to hosting services, while the general dashboard concentrates on account information and recently active products. The actual cPanel/WHM tools used to administer reseller hosting accounts are separate from this homepage.
At the top of the dashboard, I could see my account balance and a Top-up shortcut. Namecheap also displayed my two-factor authentication status with a Manage option.
I consider the visible two-factor authentication status a useful feature. A reseller account can eventually control multiple customer websites and domains, so account security becomes particularly important. Making the security setting easy to find encourages you to review it.
The dashboard also contained a domain search bar and a Recently Active in Your Account section.
This section displayed domain information, expiration details, product indicators, and a Manage button. I liked having access to recently used services without first opening the full domain list.
However, I was less impressed by how Namecheap used the dashboard’s most prominent space. A large RelateSuite promotional banner appeared at the top, while recommended domain offers occupied another section underneath the recent account activity.
For a reseller, I would rather see hosting subscriptions, account usage, renewal dates, and service status given greater prominence. Those details are more immediately useful when managing customer websites than another promotional offer.
To be clear, this does not mean those hosting management features are unavailable. It means the main account dashboard does not put them front and center.
I also appreciated that Namecheap kept customer support accessible. A Chat with a Live Person button appeared toward the bottom of the dashboard, so I could find assistance without searching through the Help Center.
Overall, I found the dashboard easy to understand. The sidebar made it clear where to find domains, hosting subscriptions, account settings, and other products.
My main criticism is that Namecheap’s dashboard feels more optimized for customers purchasing and managing multiple Namecheap products than for resellers who need an immediate overview of their hosting business.
That distinction matters. If your main priority is managing subscriptions, domains, and account settings, the dashboard works well. If you expect to land directly on a reseller operations dashboard showing customer accounts and hosting resource allocations, you will need to move into the separate hosting management tools.
Namecheap made a good first impression with its clearly organized reseller plans, flexible configuration page, and relatively straightforward checkout. I particularly liked being able to adjust the plan and billing period before purchase, use an existing domain, and decline optional services without difficulty.
The main usability issues were the crowded cart and several settings enabled by default, including automatic renewal and marketing communications. Neither prevented me from completing the purchase, but both deserve attention.
The account dashboard was also approachable, with clear navigation, visible security settings, and convenient access to domains, hosting subscriptions, and support. However, the promotional content occupied space that could have been more useful for account and hosting management.
For beginners starting a small hosting business, I think the initial purchase experience is manageable, although terms such as personal nameservers and WHMCS may require some explanation.
Namecheap advertises 24/7 live chat and email assistance, offers support tickets through its Help Center, and maintains a searchable Knowledgebase. It does not offer phone support. Its published guidance estimates a two-hour email response time, although some issues and departments can take longer.
I tested live chat rather than email or tickets, so that email estimate is not a measured result from my review.
There is also an important limit to what a reseller is buying: Namecheap says you are responsible for first-line support to your own hosting customers. Its technicians step in when an issue requires access or investigation beyond your reseller permissions.
In other words, Namecheap supports you as the reseller; it does not replace your customer-facing help desk.
I tested live chat on October 13, 2026, with a realistic pre-migration question: could I move around 30 client websites from another provider while retaining their email accounts, messages, and settings, and how would Namecheap minimize disruption?
I chose that scenario because moving a hosting business puts multiple customer sites and mailboxes at risk at the same time.
The session began at 11:55:24 AM. Suzy Q joined four seconds later and delivered a detailed answer at 11:55:49 AM, just 25 seconds after my question. The reply explained that a full cPanel-to-cPanel transfer can preserve websites and most email settings, while non-cPanel transfers may require manual work.
It also recommended keeping the old hosting active, moving the content before changing nameservers, allowing for DNS propagation, and using IMAP where relevant.
Suzy Q included four links to Namecheap’s migration guides. This was a useful initial response, not just an acknowledgment, although its speed and detailed formatting made me wonder if it came from an automated assistant.
I asked directly if I was speaking to a human. Suzy Q confirmed that it was a Digital Customer Support Agent and offered to find a live specialist.
That transparency was welcome. Keerthana A. replied at 11:58:02 AM, only 36 seconds after my request for a human, but asked for 10–12 minutes to review the conversation.
She then transferred the chat to Lev S., who joined at 12:02:24 PM.
Lev asked for another 5–7 minutes to read the earlier messages. At 12:06 PM, he requested the source host’s control panel URL, username, and password to assess migration compatibility.
He suggested using a one-time secure-message link, setting an expiration period, and changing the password after migration. Those instructions showed an attempt to protect credentials, but I was asking about the standard process, not authorizing an actual transfer.
I explained that I was still evaluating the service and was not ready to provide account access. I then narrowed my question to two points: would the team synchronize messages that reached the old mail server during DNS propagation, and would migrating approximately 30 cPanel accounts cost extra?
Lev asked for additional time, then replied at 12:13:47 PM. He confirmed that the team could synchronize email accounts after migration. He also said cPanel-based migrations from another host were free regardless of the number of cPanel accounts, while noting that manual migrations follow different policies.
The timings tell a more balanced story than the near-instant first reply. I received the digital answer in 25 seconds and reached the first human in 36 seconds after requesting one.
But the complete route through two human agents took 18 minutes 23 seconds from my first message to the specialist’s substantive answer. That is acceptable for a detailed pre-sales question, though the second transfer and repeated review periods slowed the process.
The final answers were relevant, and the migration cost explanation matched Namecheap’s published information about free full cPanel transfers. Still, I would not interpret Lev’s assurances as a guarantee for every account.
Namecheap says migration depends on source access, compatibility, and the limits of the destination plan. Its public migration guide also says it generally does not perform manual email transfers. A full cPanel migration with follow-up synchronization is different from manually reconstructing unsupported mailboxes.
I did not share credentials or initiate a real migration, so I cannot confirm that all 30 accounts would transfer without errors or that a final email sync would recover every message.
What this chat demonstrated was the quality of the guidance and the path to human expertise, not the outcome of a completed migration.
I also examined Namecheap’s Knowledgebase rather than judging support entirely from the chat. It covers domains, hosting, WHM, cPanel, DNS, email, and reseller-specific topics, with a search field and category navigation.
That breadth is useful, but reseller information is distributed across Hosting, API & Resellers, and Email service, so finding a complete answer can involve opening more than one guide.
The Reseller Hosting – Getting Started article is the strongest introduction I found. It begins with the welcome email and domain preparation, then moves into creating WHM hosting packages, configuring Feature Manager, creating cPanel accounts, adjusting account limits and DNS, and setting up WHMCS.
A linked table of contents and embedded interface screenshots make a long guide easier to scan. It is particularly useful once you have an active account and want to know where to begin.
Its limitation is that it assumes some comfort with WHM terminology. A completely new reseller may understand which button to click without fully understanding how quotas, feature lists, and package limits affect the customers they plan to sell to. I would have liked a short practical example tying those settings to one small hosting product.
For migration, I compared the cPanel reseller hosting account transfer article with the broader Hosting migration to Namecheap guide. The reseller-specific article is concise and unusually clear about prerequisites: keep the old service active for at least three days after requesting assistance, provide WHM access for compatibility checks, and supply SSH access if possible to speed up the transfer.
It also tells resellers to request the transfer after activation and change nameservers once the account is restored.
The broader migration guide adds more operational context. It explains that full cPanel migrations are free, that the team checks compatibility and resource limits, and that reseller migrations can include moving accounts, scanning for viruses, and providing site-check logs.
It distinguishes full cPanel moves from partial or non-cPanel transfers, which can require manual reconstruction. Those distinctions make it more useful than a blanket promise of free migration.
The most important qualification was in the email section of the broader guide: Namecheap says it generally does not assist with manual email transfers, but provides instructions for using mail clients or cPanel webmail.
That does not necessarily conflict with Lev’s statement that the team can synchronize email as part of an eligible cPanel migration. It does mean resellers should confirm exactly which mailboxes and post-transfer synchronization tasks their particular migration includes.
I also reviewed Can I avoid downtime while transferring my existing hosting account to you? It offers a sensible basic sequence: keep the old host online, copy content to Namecheap, change nameservers afterward, and wait for propagation before removing the old service. However, it is very brief for a question with major business consequences.
It does not walk through split email delivery, mail synchronization, MX records, or how to validate multiple customer accounts before the switch. That is exactly the level of detail I had to ask support for.
Finally, How to set up personal nameservers (Reseller packages) is more hands-on. It explains how to obtain the nameserver IPs, register the hostnames with the registrar, create the necessary A records in cPanel’s Zone Editor, and set defaults in WHM.
It uses screenshots at the relevant stages. I particularly liked that it warns about the interaction between private nameservers and PremiumDNS, a limitation that could matter if you are building a white-label service.
Overall, the documentation is substantial and often actionable. The getting-started and nameserver articles benefit from screenshots and concrete interface instructions, while the migration pages are good at stating eligibility requirements.
The weaknesses are uneven depth and some fragmentation. The short downtime article leaves out email-reconciliation details, and support boundaries for manual transfers become clear only after reading other pages.
I would use the Knowledgebase for routine setup, but confirm migration scope with the specialist team before promising customers a disruption-free move.
Namecheap gave me a positive but not flawless support experience. I could reach the digital assistant almost immediately, speak to a human soon after asking, and eventually obtain direct answers about email synchronization and migration charges.
Its documentation supported most of the general migration advice and provided practical reseller setup instructions.
The shortcomings mattered too. The handoff between two human agents delayed the answer, the specialist initially moved toward account access before addressing a policy question, and the public documentation was not equally detailed on email handling during a live migration.
Yes, if you want a cPanel/WHM-based starting point for selling hosting and are comfortable handling first-line support for your own clients.
Namecheap provides clear reseller tiers, branded nameservers, and access to migration assistance. Its documentation is substantial, and live chat eventually gave useful answers to my technical questions.
I would be more cautious if you need bundled billing automation or proof of strong real-world performance before onboarding customers. WHMCS costs extra and human support involved multiple handoffs.
Before committing your clients, confirm resource needs and migration scope, then test a representative website on the plan you intend to sell.
| Plan Name | Space | Bandwidth | OS | Panel | Price | |
|---|---|---|---|---|---|---|
| Free Plan | Unlimited | Unlimited | $0.00 | Details | ||
| Nebula | 30 GB | Unlimited | cPanel | $19.88 | Details | |
| Galaxy Expert | 90 GB | Unlimited | cPanel | $39.88 | Details | |
| Universe Pro | 150 GB | Unlimited | cPanel | $58.88 | Details |
| Description | Expert Review |
|---|---|
| Read Email Hosting Review | |
| Affordable shared hosting with solid performance and easy management tools. | Read Shared Hosting Review |
| Optimized WordPress hosting with fast speeds, enhanced security, and support. | Read Wordpress Hosting Review |
| Scalable VPS hosting with dedicated resources and full root access. | Read VPS Review |
| Powerful dedicated servers with full control, customization, and high performance. | Read Dedicated Server Review |
| Read Domain Registration Review | |
| Read Namecheap MCP Review | |
| Read CDN Review | |
| Read PremiumDNS Review | |
| Read AI Website Builder Review | |
| Read API Review | |
| Read cPanel Hosting Review |
It lets you create separate cPanel hosting accounts under a WHM reseller account and sell those accounts to clients under your own hosting business.
Yes. All three reseller plans include cPanel for hosted accounts and WHM for managing customer accounts and hosting packages.
Namecheap advertises free trials for shared hosting, not reseller hosting. Eligible first-time reseller purchases have a 30-day money-back guarantee, subject to its refund policy.
No. WHMCS is an optional paid license for automating client billing, account provisioning, and related administrative tasks. WHM itself is included.
Namecheap advertises free eligible full cPanel migrations. Its support agent confirmed free migration assistance for approximately 30 cPanel accounts, subject to reviewing source compatibility. Manual or non-cPanel transfers can have different requirements.
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