Name.com Reviews and Expert Opinion

Based on 33 reviews in 1 language
2.9
POOR

Customer score for Name.com

  • Reliability
    3.0 / 10
  • Pricing
    3.5 / 10
  • User Friendly
    2.7 / 10
  • Support
    2.5 / 10
  • Features
    2.8 / 10

Detailed Scores / Summary

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Latest positive/negative reviews

Excellent abuse desk

I work for a company providing IT support for a large charity. Today someone registered a phishing name similar to that of the charity, and attempted to perform a scam attack against targeted employees of that charity. Name.com re... Read More
Joe McDougall

Published on Jul. 25, 2017
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10

Totally insane support

I would NOT recommend this company to anyone. I've made a purchase with new invoice details and system took the old one from accou... Read More
Matt K

Published on Apr. 5, 2018
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0

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Matt K
Poland
  • Reliability 2.0
  • Pricing 4.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
2.8

Totally insane support

Service used: Shared - Basic
I would NOT recommend this company to anyone. I've made a purchase with new invoice details and system took the old one from account details. What support tells me in 4th mail? We can't help you. Take your invoice with mistake and...Read More
 
Alan Chap
Singapore
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Very poor customer service and zero assistance!

Service used: Shared - NameBuilder
I am a loyal customer of name.com for more than 5 years! I paid more than $100 a year and bought many domains from them.

And guess what? their backend screwed up and i asked the support for help! And zero assistance was given a...Read More
 
Plumbing Company
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Terrible experience

Service used: Shared - Basic
Ok we lost track of our middle man so that is our fault. Could not get access to our own domain after multiple attempts, live chats, and emails. They would not help us get to our own domain. I understand security and appreciate it, but it's still our domain. Website is down for 2 weeks and counting.
sandra xris
Latvia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Worst case

Service used: Shared - Unbelievable
This site is impossibe people make websites with offensive things in it and private information and no response from this host company or the site creator we have recieved a mail from icann and goverment to look into this case, ho...Read More
Dan Czon
Thailand
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
3.2

Don't know what they're doing

Service used: Shared
I bought several g suit emails for a client, but had to contact name.com by phone to set it up.They never picked up so I wrote an email, got a response 2 days later. I explained in detail. They wrote back 1 day later asking for in...Read More
Jim Fallow
United Kingdom
  • Reliability 4.0
  • Pricing 6.0
  • User Friendly 2.0
  • Support 2.0
  • Features 4.0
3.6

Surreal Customer Service

Service used: Shared
Very poor and bizarre customer service. I got locked out of my account because of a system clock issue with my 2-factor auth. (figured that out myself later) Both first and second level tech support offered no troubleshooting at a...Read More
Rui Pereira
Canada
  • Reliability 6.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.8

Name.com is terrible.

Service used: Shared
They couldn't solve my problem so they sent me to a scam website called Idtinfosystem.com. when i called them they immediately started accessing all my files had had I not pulled the ethernet plug i may have had all my files hit b...Read More
Joe McDougall
United Kingdom
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Excellent abuse desk

Service used: Shared
I work for a company providing IT support for a large charity. Today someone registered a phishing name similar to that of the charity, and attempted to perform a scam attack against targeted employees of that charity. Name.com re...Read More
John Wang
United States
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 4.0
  • Support 2.0
  • Features 2.0
2.4

Zero credibility

Service used: Shared
They will suspend your hosting without warning, just because you used too much traffic.
Even what you bought was an "Unbelievable Plan" with UNLIMITED BANDWIDTH.
Keep away from this scammer.

Typical Name.com Prices

Service Monthly Price Range
Shared Hosting $4.99 - $12.99 3 plans
The Services & Prices are taken from www.name.com

Name.com Expert Review 2018

Written by: Michael Lavnduski

Name.com Rating

  • Reliability
    9 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    9 / 10
8.8
Rated by Michael Lavnduski

Primarily a domain name registration company, but also offering shared hosting

Name.com is one of the larger domain name registrars in the market.  In addition to this, however, they also offer several shared hosting packages to their customers.  They don’t offer anything beyond shared hosting, but for those who only need this type of hosting, they do provide a high quality service.

Their hosting comes with all the standard features you would expect including MySQL databases, the ability to manage email addresses and spam protection.  The speed of their hosting is surprisingly high, especially for shared hosting.  This is an indication that they don’t overload their servers like so many shared companies seem to do these days.

Unlike some companies that offer hosting as a secondary business, Name.com seems to actually have put some effort into this service.  They keep their hardware and software up to date and provide nice support for their hosting customers.

Uptime & Reliability

Compare
9

99% uptime guarantee with few customer complaints

You’ll get a 99% uptime guarantee, though what type of credits you get if it drops below this point is unclear.  Most companies today are offering at least 99.9% guarantees too, which makes this one not quite as good.

Despite the questionable guarantee, however, they do provide a good, reliable hosting option to people who are running simple sites.  You don’t want to run a major corporation or even a mid-sized business here, but for personal blogs or entry level sites, you shouldn’t have any issues.

Features

Compare
9

Standard shared hosting features with very few extras

There is nothing really standing out in their feature list to speak of.  That being said, however, there are no features that are really missing either.  When it comes to basic web hosting on a shared server, they give you what you need.

One nice feature is their web stats option, which is provided on all packages.  While it doesn’t give any information that you couldn’t get from Google Analytics or another similar service, it is nice to have it built right in.  This is especially true for newer webmasters.

Support

Compare
9

Good support when you need it

They don’t specifically say when they have technical support available.  Their main toll free number is only active during the day, as is their main email contact.  They do have an online ticketing system that you can use, but it is not immediately clear when they will get back to you.  When you do get in touch with someone, their technicians seem to be skilled and able to resolve most issues quickly and easily.

Pricing

Compare
8

High base price that drops with longer agreements

The base price for their lowest shared hosting plan is $6.99 per month, but that drops down to $4.99 if you pay for a year up front.  If you need an SSL certificate, that costs another $9.99 per year on their first two packages, but it is included in their highest option.

They do have a full 30 day money back guarantee available, which is always nice to see.

Summary

Simple hosting tailored just for basic sites

While you certainly can’t compare this hosting company to many of the others out there, they aren’t trying to compete for the same business.  They want to give entry level webmasters a simple place where they can buy a domain and do the hosting all at once, and that is what they’ve done.  No huge benefits here, but no problems either.

Pros:

  • Simple hosting packages
  • Responsive support for both technical and customer service issues
  • Easy hosting when you buy a domain name from name.com

Cons:

  • Limited to shared hosting options
  • Web hosting is not their primary business
  • Hosting is not scalable to larger sites

 

Read the full expert review Visit Name.com See plans & pricing

Name.com Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price
10 GB 100 TB Unlimited $4.99
100 GB 1000 TB Unlimited $7.99
Unlimited Unlimited Unlimited $12.99
A Free Domain is included when purchasing any hosting service from Name.com
Submit a Name.com Coupon

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