1.7
POOR
  • User Friendly
    1.6
  • Support
    1.4
  • Features
    1.8
  • Reliability
    1.5
  • Pricing
    2.3
Write Review Visit MacHighway

MacHighway Review - Expert and User Insights by Paid Customers

A few words from MacHighway

MacHighway is the web hosting company for Mac users, by Mac users. Launched in 1997, MacHighway's mission is to provide superior service and support to the Mac based community of web owners. With competitive pricing and features, MacHighway is the quality and affordable shared web hosting solution.
MacHighway HomePage Screenshot
Free domain
Money Back: 30 Days

Pricing Range

Shared Hosting $2.95 - $6.95

Data Centers

Susan Fitzmaurice

Pinned Review

Susan Fitzmaurice,
4.8
I have been using MacHighway since it was ItsaMac. I am not a computer geek. I think their customer service is EXCELLENT. They have walked me through things that were my errors and saved my but, They ...Read Morehave helped me resolve issues with other companies (which ended up being their accounts- so they did have a vested interest.) I recommend them to people all the time. No one has ever come back to me with complaint. I love these guys! I will say though, I have noticed that the last two times I have contacted them they were a little less forthcoming with help that wasn't directly MacHighway (Wordpress.) I was disappointed when a (female) support person said, "I'll help you with this time, but we really only offer MacHighway support." Yea, I get it, and I understand, but I don't have to like it.Less
Russ Wetmore
Russ Wetmore from United States,

Maddeningly gawdawful

1.0
I've been a customer of MacHighway for over 12 years. They used to be different. They were Mac based. They actually listened to their customers, and were readily available when issues arose.

Hackers have been breaking into one ...Read Moreof my sites every few weeks for over a year. They change my passwords, send out spam emails, and install bots to further their dirty work. Every time it's happened, it's taken days to get their customer service department to even acknowledge me. Their "chat" support has never worked, so it's just email which sits in somebody's inbox somewhere in India for days sometimes before there is any response. They treat me like an idiot, and do the absolute least amount of work necessary. Typically, they make up in their minds what they suppose the problem is without reading my entire email. So they'll send pointless or irrelevant responses that, again, take days to set right. What's worse, no one at MacHighway seems to care one way or the other, and don't seem to want to prevent it from happening again.

So, the final straw was TWO break-ins in the past THREE days. I'm moving to another service provider. Good riddance.
Less
Otis McGuillicutty
Otis McGuillicutty from United States,

Completely Broken

1.0
I have used this hosting service for years. Occasionally there would be hiccups during a transition, but things were usually resolved quickly. I use the Weebly site builder because I am not doing anything complicated. I just need ...Read Morea basic site. Unfortunately, the one basic thing I need is to be able to access the builder to edit my site. I have been unable to access the site editor for months. It's not user error. I have created tickets, they have been escalated. Machighway is working on it. Whatever. I'm so over it.Less
Tom E
Tom E from United States,

Horrible horrible

1.0
They removed my website and can't get it back. Really horrible. DO NOT use this company. No one at the customer center first of all, only chat agent which said they would call me but none happened.
Damien R
Damien R from United States,

Class Action

1.4
Does anyone else believe that there could be a class action lawsuit here against MacHighway.com? Have been with the company for over 15 years and over the past three there is literally no customer service or tech support at all an...Read Mored my emails and sites have been down so many times that i have lost business and also had some of my best clients that I hosted jump ship on me some of which were even family due to poor service from MacHighway. They continually advertise 24/7/365 support service yet the chat line is constantly down or busy so that is 100% false advertising. On top of this we are all paying for their services which in my opinion are not even services at all. Would jump ship but have over 15 years of my websites, customer websites and more with them and it is apparent that NO ONE within the company is willing to help nor reply. This is getting ridiculous and have seen enough complaints I wanted to ask the question. If we are ALL paying for a service and there is FALSE ADVERTISING involved and ourLess
MSA
MSA,
I am going through the same thing with them, they are horrible. It takes 5-10 hours for a reply to comeback saying is fix and yet I check and is not. I am very stress out I lost business I lost viewers I lost so much. and Yet Machigway is not doing anything.
dale hutton
dale hutton from United States,

The worst hosting company EVER

1.0
I have hosted around 20 sites with MacHighway. Service and support started great ... now it is the worst. They upgraded C-Panel with no notice, and no support for their web builder. I have not been able to access it for 2 months. ...Read MoreI have a support ticket thats been opened since March 24. MARCH 24!!! THE WORST .. AVOID AT ALL COSTS.Less
Dale Hutton
Dale Hutton from United States,

AVOID AT ALL COSTS

1.0
This company used to be great when they were in Colorado. They are awful with regards to service. Changed the C-Panel interface with no notice. Changed servers with no notice. I used the Weebly web builder for severals sites and c...Read Moreannot access the builder after the c-panel upgrade. Support ticket is 1 1/2 months old. MACHIGHWAY IS TERRIBLE!!!!!!!Less
M W
M W from United States,

Horrible Horrible! Do NOT Use

1.0
I was with these people from their days in Denver. The company has now been sold and is based in India. When I tried to transfer out after a year with no customer service, they changed my cpanel log and and tried to bilk me for a ...Read Morehundred bucks. Fortunately my site was fully backed up, I hired another hosting service, and I sent them a big F*** you. DO NOT USELess
Patricia
Patricia,
Who do you use now? I'm having the same issues.
Christine Brady
Christine Brady from United States,

Just Awful

1.8
I supported this company way back to its ItsaMac days, and loved their tech support then, when humans answered the phone. Now, no one answers the phone, the chat service is always busy/shut down, and I cannot get any help. I wi...Read Morell cancel my two account as soon as I figure out how to do so. My advice: take your hosting needs elsewhere, unless you enjoy tech misery.Less

Expert Review

Michael Levanduski
Michael Levanduski
Expert Hosting Writer & Tester

Expert Overview

US Based Hosting for MAC Users

MacHighway.com is a U.S based web hosting company offering a variety of web management services and solutions. Their highly trained team of professionals specialize in web hosting services for any size business. Since their launch in 1997, Machighway has been providing superior service and support to Mac based companies and web owners. Known for their affordable pricing plans and service options Machighway has become the reliable source for mac based hosting solutions in the mac community.

8.6

SUPERB!

Rated by Michael Levanduski

  • User Friendly
    8.5

  • Support
    8.5

  • Features
    8

  • Reliability
    9

  • Pricing
    9

Uptime & Reliability

Stable and Energy Efficient

MacHighway.com not only provides high quality hosting services but they also offer reliable and energy safe hosting solutions. MacHighway.com guarantees 99.9% uptime on all accounts or the next month is free. MacHighway believes in renewable energy and going green. By partnering with Renewable Choice Energy, Machighway is able to offer wind powered electricity and power that helps produce a more efficient way of operating sever space.

MacHighway.com also  provides 24/7 customer support 365 days out of the year. They offer a full support system full of useful resources to help you install applications and scripts. You can find answers to frequently asked questions and browse popular articles on how to set up or create accounts within your dashboard.

Features

Focused on MAC Users

With MacHighway.com you can choose between three comprehensive web hosting packages. Each plan varies in disk space and features as well as bandwidth. Disk space ranges from 10GB-Unlimited. Each plan comes with unlimited Bandwidth and Free 1 click web app installers. Included in their hosting packages is free add on applications such as WordPress and Joomla. As a member you get access to their full management control panel, 24/7 unlimited support  along with unlimited MySQL databases and much more.

MacHighway.com also offers domain management services. You can secure your brand by registering a domain for as little as $8.45/year. With Machighway you can easily check if your domain is available. They have over 50 popular domain extensions to choose from such as .com, .net, .org and more. All vary in pricing and are build annually. If you purchase a hosting package through Machighway then you can receive a domain extension for free.

Support

Good quality tech support

MacHighway.com offers a number of ways in which they can be contacted. If you’re in need of assistance right away you can talk to a live specialist via toll free number or by live chat. Machighway.com also accepts questions via email and support ticket. They are available 24 hours a day, 7 days a week. MacHighway also has a support center where you can find useful resources to a number or frequently asked questions and tutorials.

They do have some documentation on their site for self-help but it doesn’t go to in depth so it will be only of limited use for most users.

Pricing

Very Reasonable Prices

MacHighway.com has a very competitive pricing structure. They are known in the mac community for their quality and affordable shared web hosting solutions. Their hosting packages range in price from $2.95-$6.95. All plans are billed on a month to month billing cycle. They also have a sitebuilder plan as low as $4.95 a month. You can build a great looking website in minutes using their easy to build and drop website templates.

Whats so great about Machighway.com is that there is no set up fees to register and there is a 30 day money back guarantee if you are not fully satisfied with their services. Upon registering with Machighway.com you will see firsthand how transparent their guarantees and contracts are.

Summary

Nice Hosting if you Love Macs

MacHighway.com is a reliable and trustworthy solution to web hosting services. Their team of highly trained professionals have 20 years of combined experience in web management. MacHighway.com was designed by Mac users for mac users with a mission to provide excellent customer service and high quality hosting solutions at affordable prices. Machighway.com is not only known for their competitive pricing plans but also for their reliability.

They offer an abundance of resources and tools to help their users navigate through their control panel while Machighway helps to secure their site and maximize their performance. Machighway.com also has a variety of security features so you can remain confident that your website is in good hands. With a number of satisfied customers it’s safe to say that Machighway.com might be a good fit for all your website needs. Try them out today for 30 days and if you’re not fully satisfied with their services you can simply cancel at anytime.

Pros:

  • 24/7 Tech Support
  • 99.9% Uptime Guarantee
  • 30 Day Money Back Guarantee

Cons:

MacHighway Prices, Plans & Features - 2023

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Small 10 GB Unlimited cPanel Unlimited $2.95 1.2 Details
Medium Unlimited Unlimited cPanel Unlimited $4.95 1.6 Details
Large Unlimited Unlimited cPanel Unlimited $6.95 1.3 Details

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