LayerStack is made up of cloud developers and engineers. Backed by 18 years of solid experience, we continue to invest and innovate in the design of reliable and high performance cloud infrastructure. We are committed to maintain a simple, scalable and stable cloud environment with the aim of providing multiple solutions for the cloud deployment.
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LayerStack is made up of cloud developers and engineers. Backed by 18 years of solid experience, we continue to invest and innovate in the design of reliable and high performance cloud infrastructure. We are committed to maintain a simple, scalable and stable cloud environment with the aim of providing multiple solutions for the cloud deployment.
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Hello everyone. My name is Alex, and I have been working as a systems engineer for more than 30 years. During my career, I have worked with many hosting providers around the world and almost never leave public reviews. However, this is the first time I have encountered a situation that I simply cannot ignore, and I want to warn other potential customers. I accidentally created a duplicate order. LayerStack acknowledged the mistake and agreed to refund the payment by crediting the amount to my LayerPanel2 account balance. I accepted this solution immediately. More than six weeks have now passed, but the money has still not been credited. During this entire period, I received almost identical template responses saying that the matter was being reviewed and would be resolved soon. Promised deadlines repeatedly passed without any result. I eventually shut down all of my servers and stopped using LayerStack. From a customer’s perspective, this situation is extremely difficult to distinguish from dishonest business practices. The company continues to hold the customer’s money while repeatedly delaying the promised resolution with the same template responses. I have retained the complete correspondence confirming everything described in this review and can provide it if verification is required. Based on my personal experience, I cannot recommend LayerStack. I strongly advise potential customers to think carefully before trusting this company with their money or infrastructure.
Scammer company. Paid for their Singapore server to host our website but since day 1 while we are doing testing and backup they block our server access for multiple times daily. I replied their email saying we are doing testing and backup they replied ok but still continue to block. They said its their system auto block so they cant do anything. Today we reset the server after they said they had restore our connection but I still can't access the server and instantly got an email to say access blocked again. I ask for refund since its not workable and they refused to refund and say no such thing as refund in their company. They claimed their server is all ok and nothing they can do. So avoid this company unless you want nightmare for your usage. Below is an example for their email. Which they cant explain to me how why our testing usages will trigger their auto blockage.
We would like to inform you that the network has been automatically blocked due to abnormal traffic from your server. If you have not made any changes, please access the server via the console and check the logs for any potential attacks. Additionally, we have not found any rebuild logs indicating recent activity.
The network will resume automatically once the traffic reduced.
Thank you for your feedback. However, your claims are incorrect and misleading, seemingly aimed at harming LayerStack's reputation. Our team has consistently provided clear explanations and assistance regarding your issue, which stemmed from server-side activity beyond our control. Accusing us of being a "scammer company" is baseless and defamatory.
We take pride in delivering reliable services to thousands of satisfied customers worldwide. If you have genuine concerns, we encourage you to contact our support team directly for further assistance. False accusations, however, will not be tolerated. Thank you for your understanding.
We have all the emails replies from your so call useless support team and they said nothing can be done on their end as their system auto block kicks in. And they refused to refund saying there is no such thing as refund policy from their company. We cant get back a single cent from this crap company. After we google we found more customers have issues with them and due to there issnt any refund policy they did not do anything much to help and customers had to lose their money only.
Thank you for your feedback. However, we would like to clarify that your claims are incorrect. Our team has provided clear explanations and solutions regarding the automated security measures triggered by abnormal traffic from your server. These measures are standard to ensure the safety and integrity of our services for all users.
Additionally, our refund policies are clearly outlined in the Terms of Service that you agreed to upon signing up. We are fully committed to operating transparently and assisting all customers within the scope of these policies.
We kindly ask that communication remains respectful and free of offensive language, as we are here to work with you constructively. If you have further concerns, please don’t hesitate to contact our support team directly. We remain dedicated to providing reliable services and appreciate your understanding.
No solution is given as your backend say they can't over write the system to bypass or disable the lockdown. We already told your guys we will be doing testing on the server and still our site is been locked down many times a day which we can't even do anything. If you claim they had given solution and why is the server getting locked out many times daily? I dare you to post and show the solution you claimed your guys had provided? Or you want me to post out our email with your guys surrendering and said they can't do anything. Just ask us to suck our thumb and treat it as a donation to your company.
HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed.While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies.This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.
5.0 
