iWeb Reviews and Expert Opinion

Based on 12 user reviews in 1 language
4.6
POOR

Customer score for iWeb

  • Reliability
    5.3 / 10
  • Pricing
    4.5 / 10
  • User Friendly
    4.5 / 10
  • Support
    4.2 / 10
  • Features
    4.7 / 10

Detailed Scores / Summary

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John Greg
John Greg
Armenia
  • Reliability4
  • Pricing2
  • User Friendly2
  • Support2
  • Features4
2.8

Very bad customer support

Service used: Dedicated Server
Keep increasing prices on server, I'm costumer for many years, just lazy to move the VM to other place, but enough is enough.

They recently increase the price, I expressed frustration and said unless they bring it down(because ...Read More
Daniel V. Blais
Daniel V. Blais
Canada
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4

Iweb.com keeps charging even though they can't get the server to work

Service used: Dedicated Server
I tried migrating to a new server. No matter what we did the website would not work. It worked fine on the old server. It just won't work on their new one. So after going back and forth many times with their support team that kept...Read More
Sergiy Kolokolkin
Sergiy Kolokolkin
Canada
  • Reliability4
  • Pricing4
  • User Friendly4
  • Support4
  • Features4
4.0

I've switched to another provider

Service used: Dedicated Server
Moved from GoDaddy
I've been renting a dedicated server from them for over 5 years. At first they offered a good price, but now the support became bad, and their prices are not competitive anymore, so I've changed the provider. I've got a server for...Read More
edison dairo
edison dairo
can you tell me which company you used instead of iweb?
Jerry Johnson
Jerry Johnson
United States
  • Reliability4
  • Pricing2
  • User Friendly2
  • Support2
  • Features4
2.8

They used to be good but not anymore

Service used: Cloud
My experience with iWeb over the last 10 years is a sad story of diminished service and volatile pricing. Tech support us OK technically but lacking in urgency. Customer service used to be quite good. But the last five years has t...Read More

Typical iWeb Prices

Service Monthly Price Range
Dedicated Server $95.00 - $1,079.00 20 plans
Cloud Hosting $102.20 - $270.10 5 plans
The Services & Prices are taken from iweb.com

iWeb Expert Review 2020

Written by: Idan Cohen

iWeb Rating

  • Reliability
    10 / 10
  • Pricing
    10 / 10
  • User Friendly
    9 / 10
  • Support
    10 / 10
  • Features
    8 / 10
9.4
Rated by Idan Cohen
Expert

Overview

iWeb Cloud Hosting: Good Racks at Good Prices

iWeb’s public cloud allows you to host numerous types of web applications as well as deploy multiple servers with high performance hardware. Another benefit to iWeb:  they charge you only the hours you spend using their servers.

Why Choose iWeb Cloud Hosting?

  • On-demand payment system
  • Easy-to-use console
  • Quick server deployment
  • Reliable support

Uptime & Reliability

Good Features That Sound Promising

At iWeb they have 100% uptime SLAs, and this number seems to be close to the real stats. Different web analysis tools say that iWeb's home page is 99.98% up and running since 2005.. Another rating company, Net craft, regularly puts iWeb into their chart of the most reliable hosting companies.

What makes iWeb reliable? They use up-to-date hardware and manage their networks really well. Their servers are pre-provisioned and pre-wired. Everything is checked, prepared, and ready for stable performance. If you want to get extra-high security, you can purchase one of their Cisco firewalls, VPN, DDOS protection, or vulnerability scanning options.

Features

Nice Racks, But Poor On Extras

This web host will provide you with really good racks. However, when it comes to extra services, they can't offer you much. RAID is only available for an extra fee, just as the firewalls and system scanning.

However, there is a freebie in all of this: up to 1TB unmeasured traffic.

Feature Description
Disk Space Different cloud servers at iWeb include 10GB-80GB storage, which is not that much, to be honest.
CPU Get 1 to 8 vCPUs in your server to ensure the stable performance of your cloud.
Public Bandwidth They give you 100GB-1TB free outbound traffic for free, but it's only a temporary offer.
Internal Bandwidth All the data that you transfer within your cloud is not measured and absolutely free.
RAM Different plans by iWeb include 512MB-8GB RAM per server.
Control Panel This web host has its own control panel allowing you to get the servers ready for work in just a couple of minutes.
Operation System This web host only provides servers with CentOS 6 pre-installed, which is definitely worse than the offers of their competitors.

Support

Dedicated Support for Every Cloud

Being an experienced market player, iWeb provides solid support. While the agents are friendly and helpful, some customer reviews on the web say the troubleshooting of non-urgent cases take too long—up to a day (or even more).

You can address iWeb customer support via live chat, phone, or email, 24/7. Like many other serious hosts, this company has a blog, an extensive knowledge base, and even forums in three languages (English, Spanish and French).

  • Live chat
  • Toll-Free numbers in 30+ countries
  • Phone support in many countries
  • Forums in 3 languages
  • Huge knowledge base and blog
  • Possible long support response time

Pricing

Fair On-Demand System

Pricing is the bright side of iWeb. You only pay for the hours used, and the fees are standard and reasonable. The system is very plain: billing starts as soon as you deploy a server and ends when you shut it down.

Remember that the prices they show are server-based, so you have to multiply them by the number of servers you purchase.

User Friendly

Everything for Your Comfortable Cloud Hosting

It takes some time to find information about cloud features on iWeb's home page. However, the registration process is fast. One great feature, the Customer Hub, doesn't just help you get a very fast access to the support, but also checks your assets and the state of the your hosting services.

You can use their special, easy-to-use Virtual Console for server management. It takes just a couple of minutes to understand how it works and start deploying the servers you need. Another benefit is the Managed On-Demand service, which puts the control of your servers into the hands of professionals for $75 per month.

+ Easy Virtual Console

+ Customer Hub
+ Managed on-demand service

Summary

IWeb provide small-to-average cloud servers with solid hardware options and stable performance. Their pricing policy is fair, and you'll only have to pay for the time you spend with servers working. However, some of their features you are disappointing. For instance, your cloud server purchased from this web host can only run on CentOS. Disk space is another weak point of iWeb; their best server has only 80GB of disk space, but you can get extra storage as an additional service.

Pros

  • 10GB of free traffic
  • 100% uptime SLAs
  • Robust server hardware
  • Fast server deployment
  • Solid support and pricing

Cons

  • CentOS only
  • Possible long support response times
  • Poor hard disk volume options
  • billing/refund issues at cancellation
  • no full money back guarantee
Read the full expert review Visit iWeb See plans & pricing

iWeb Prices, Plans & Features - 2020

Dedicated Server Plans

Plan Name Space RAM OS Price Score
Intel® Core2™ Quad Q6600 1000 GB 8 GB $95.00 4.6
Intel® Core™ i3-540 1.95 TB 8 GB $107.00 4.6
Intel® Core™ i5-2500 1.95 TB 8 GB $125.00 4.6
Intel® Xeon® E3-1230V2 1.95 TB 8 GB $149.00 4.6
Intel® Xeon® E3-1230V3 1.95 TB 16 GB $185.00 4.6
Intel® Xeon® E3-1230V3 240 GB 16 GB $215.00 4.6
Intel® Xeon® E5-1620 V3 3.91 TB 32 GB $263.00 4.6
Intel® Xeon® E3-1270V2 1.95 TB 32 GB $263.00 4.6
Intel® Xeon® E5-1650 V3 3.91 TB 64 GB $311.00 4.6
Dual Intel® Xeon® E5-2620 V3 3.91 TB 64 GB $371.00 4.6
Dual Intel® Xeon® E5-2630 V3 3.91 TB 64 GB $503.00 4.6
Dual Intel® Xeon® E5-2650 V3 3.91 TB 128 GB $707.00 4.6
Dual Intel® Xeon® E5-2670 V3 3.91 TB 256 GB $1,019.00 4.6
Intel® Xeon® E5-1620 V3 960 GB 32 GB $401.00 4.6
Dual Intel® Xeon® E5-2630 V3 960 GB 64 GB $563.00 4.6
Dual Intel® Xeon® E5-2650 V3 960 GB 128 GB $767.00 4.6
Dual Intel® Xeon® E5-2670 V3 960 GB 256 GB $1,079.00 4.6
Intel® Xeon® E5-1620 V3 15.6 TB 32 GB $401.00 4.6
Intel® Xeon® E5-1620 V3 46.88 TB 32 GB $719.00 4.6
Intel® Xeon® E5-1620 V3 4.7 TB 32 GB $839.00 4.6

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
1GB RAM 250 GB 1 GB Unlimited $102.20 4.6
2GB RAM 250 GB 2 GB Unlimited $124.10 4.6
4GB RAM 250 GB 4 GB Unlimited $175.20 4.6
6GB RAM 250 GB 6 GB Unlimited $226.30 4.6
8GB RAM 250 GB 8 GB Unlimited $270.10 4.6
Submit a iWeb Coupon
Refund & Cancellation Policy

  • Complete reimbursement of the monthly fees paid within first 30 days.

See the complete and updated policy by iWeb: http://iweb.com/legal Want to know if iWeb Cloud Hosting is right for you? Let's check it out.

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