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2.3
POOR
  • User Friendly
    2.3
  • Support
    2.1
  • Features
    2.4
  • Reliability
    2.7
  • Pricing
    2.3
Write Review
Visit iWeb

iWeb Reviews and Expert Opinion

Pricing Range

Dedicated Server $95.00 - $1,079.00
Cloud Hosting $102.20 - $270.10

Data Centers

W. Masters

Pinned Review

W. Masters,
5.0
I need my site up all the time because it is how I run my business. This is why I went with their managed cloud services, which have added redundancy and many other great features. I have been with ...Read Morethem for over a year now and don't think I've ever dropped or even had slow load times. I am very happy with this company and would recommend them as the best hosting provider in Canada.Less

Reviews

John Greg
John Greg from Armenia,

Very bad customer support

1.4
Keep increasing prices on server, I'm costumer for many years, just lazy to move the VM to other place, but enough is enough.

They recently increase the price, I expressed frustration and said unless they bring it down(because ...Read Moreit is already 6 years old server :)), I'm switching, they replied and thanked my for submitting closing request and that my server will be deleted soon :)

I didn't submit the request, just said I will be moving my stuff over the weekend. This is just a terrible customer support.
Less
Daniel V. Blais
Daniel V. Blais from Canada,

Iweb.com keeps charging even though they can't get the server to work

1.2
I tried migrating to a new server. No matter what we did the website would not work. It worked fine on the old server. It just won't work on their new one. So after going back and forth many times with their support team that kept...Read More on blaming our website we finally tried it on a new server somewhere else. It worked fine. So it works on their old server and the new server somewhere else. It just won't work on Iwebs new server. While this is going on I paid the old server an extra month, the new server and before the situation is solved they charged another month on the new server. So now I'm out 3 months billing in total with nothing working plus 30 hours of labor costs. I explain all this to them they offer me two weeks credit. I escalate to a senior manager and he agrees backs the decision for a two-week credit. In total, I'm out $1700.00 with nothing and they offer me $125.00 credit. The clearly don't care about their customers. I've been with them for over 10 years.

WOW. Talk about taking advantage of a customer. I've been with them for years. Not anymore unless they resolve this issue.
Less
Sergiy Kolokolkin
Sergiy Kolokolkin from Canada,
Moved from GoDaddy

I've switched to another provider

2.0
I've been renting a dedicated server from them for over 5 years. At first they offered a good price, but now the support became bad, and their prices are not competitive anymore, so I've changed the provider. I've got a server for...Read More less money and no issues from a different provider.

There's one curious thing. Each time I've rented a server from them, the hard drive failed in the first month or so (all data was lost). It looked like a scam - they offered me an expensive add-on for hard drive backups. I didn't buy the add-on, my hard drive failed with all data lost. This happened twice, both times I've rented a server from iWeb. Thankfully I've been doing my own backup to my NAS. Maybe it's a coincidence, I don't know... but looks fishy.
Less
edison dairo
edison dairo,
can you tell me which company you used instead of iweb?
Jerry Johnson
Jerry Johnson from United States,

They used to be good but not anymore

1.4
My experience with iWeb over the last 10 years is a sad story of diminished service and volatile pricing. Tech support us OK technically but lacking in urgency. Customer service used to be quite good. But the last five years has t...Read Moreurned the place into a money mill. If you aren't willing to give them a long term contract, you won't get any assistance in pricing. The biggest problem there is billing. If they incorrectly bill for something or you seek a credit, getting resolution is very difficult. Unlike AWS, Azure, Rackspace, etc, iWeb does not focus on customer satisfaction as much and will not err on the side of the customer. With so many providers focused on customer satisfaction, we had to finally pull the plug on iWeb. I suspect their future is limited if they don't change their ways.Less
Stefan Kaiser
Stefan Kaiser from Germany,
Moved from OVH.com

Scam Hoster

1.6
For real, their servers are expensive, you can't contact support as they want a fee for each ticket, the servers had almost weekly down times. And their "satisfaction guarantee" is only to make you think you have a chance to get y...Read Moreour money back if something goes wrong - in reality they will try to sue you. Stay away!Less
Giorgio Toscano
Giorgio Toscano from Spain,

do not open this door

1.8
We have been with Iweb almost 1 year and left by desperation. They are expensive service they have servers and the worst customer care ever. If you are in EU they start offering assistance in the afternoon.They also closed my acco...Read Moreunt leaving us without service for more than 3 hours without reason. No refund was placed. Avoid them. Google and Amazon offers much better service at a much reasonable price.Less
Nathan M
Nathan M from United States,

Great Dedicated hosting and service

4.8
I've been with iWeb since 2012. I haven't ran into many issues with my dedicated server but when I have they've always been prompt to reply to my e-mails and fix whatever the issue is if I can't handle it myself. I need to upgrade...Read More to a new server and thought I'd shop around a bit (hence why I'm on this review site) but I'm thinking to myself why even bother looking? I'll just stick with iWeb, they've proven to me over the years that they're super reliable.Less

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

iWeb Cloud Hosting: Good Racks at Good Prices

iWeb’s public cloud allows you to host numerous types of web applications as well as deploy multiple servers with high performance hardware. Another benefit to iWeb:  they charge you only the hours you spend using their servers.

Why Choose iWeb Cloud Hosting?

  • On-demand payment system
  • Easy-to-use console
  • Quick server deployment
  • Reliable support
Read More
9.4
SUPERB!
Rated by Idan Cohen
  • User Friendly
    9
  • Support
    10
  • Features
    8
  • Reliability
    10
  • Pricing
    10

Uptime & Reliability

Good Features That Sound Promising

At iWeb they have 100% uptime SLAs, and this number seems to be close to the real stats. Different web analysis tools say that iWeb's home page is 99.98% up and running since 2005.. Another rating company, Net craft, regularly puts iWeb into their chart of the most reliable hosting companies.

What makes iWeb reliable? They use up-to-date hardware and manage their networks really well. Their servers are pre-provisioned and pre-wired. Everything is checked, prepared, and ready for stable performance. If you want to get extra-high security, you can purchase one of their Cisco firewalls, VPN, DDOS protection, or vulnerability scanning options.

Features

Nice Racks, But Poor On Extras

This web host will provide you with really good racks. However, when it comes to extra services, they can't offer you much. RAID is only available for an extra fee, just as the firewalls and system scanning.

However, there is a freebie in all of this: up to 1TB unmeasured traffic.

Feature Description
Disk Space Different cloud servers at iWeb include 10GB-80GB storage, which is not that much, to be honest.
CPU Get 1 to 8 vCPUs in your server to ensure the stable performance of your cloud.
Public Bandwidth They give you 100GB-1TB free outbound traffic for free, but it's only a temporary offer.
Internal Bandwidth All the data that you transfer within your cloud is not measured and absolutely free.
RAM Different plans by iWeb include 512MB-8GB RAM per server.
Control Panel This web host has its own control panel allowing you to get the servers ready for work in just a couple of minutes.
Operation System This web host only provides servers with CentOS 6 pre-installed, which is definitely worse than the offers of their competitors.

Support

Dedicated Support for Every Cloud

Being an experienced market player, iWeb provides solid support. While the agents are friendly and helpful, some customer reviews on the web say the troubleshooting of non-urgent cases take too long—up to a day (or even more).

You can address iWeb customer support via live chat, phone, or email, 24/7. Like many other serious hosts, this company has a blog, an extensive knowledge base, and even forums in three languages (English, Spanish and French).

  • Live chat
  • Toll-Free numbers in 30+ countries
  • Phone support in many countries
  • Forums in 3 languages
  • Huge knowledge base and blog
  • Possible long support response time

Pricing

Fair On-Demand System

Pricing is the bright side of iWeb. You only pay for the hours used, and the fees are standard and reasonable. The system is very plain: billing starts as soon as you deploy a server and ends when you shut it down.

Remember that the prices they show are server-based, so you have to multiply them by the number of servers you purchase.

User Friendly

Everything for Your Comfortable Cloud Hosting

It takes some time to find information about cloud features on iWeb's home page. However, the registration process is fast. One great feature, the Customer Hub, doesn't just help you get a very fast access to the support, but also checks your assets and the state of the your hosting services.

You can use their special, easy-to-use Virtual Console for server management. It takes just a couple of minutes to understand how it works and start deploying the servers you need. Another benefit is the Managed On-Demand service, which puts the control of your servers into the hands of professionals for $75 per month.

+ Easy Virtual Console

+ Customer Hub
+ Managed on-demand service

Summary

IWeb provide small-to-average cloud servers with solid hardware options and stable performance. Their pricing policy is fair, and you'll only have to pay for the time you spend with servers working. However, some of their features you are disappointing. For instance, your cloud server purchased from this web host can only run on CentOS. Disk space is another weak point of iWeb; their best server has only 80GB of disk space, but you can get extra storage as an additional service.

Pros

  • 10GB of free traffic
  • 100% uptime SLAs
  • Robust server hardware
  • Fast server deployment
  • Solid support and pricing

Cons

  • CentOS only
  • Possible long support response times
  • Poor hard disk volume options
  • billing/refund issues at cancellation
  • no full money back guarantee

iWeb Prices, Plans & Features - 2021

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Intel® Core2™ Quad Q6600 1000 GB 4 x 2.40GHz 8 GB $95.00 4.6 Details
Intel® Core™ i3-540 1.95 TB 2 x 3.06GHz 8 GB $107.00 4.6 Details
Intel® Core™ i5-2500 1.95 TB 4 x 3.30GHz 8 GB $125.00 4.6 Details
Intel® Xeon® E3-1230V2 1.95 TB 4 x 3.30GHz 8 GB $149.00 4.6 Details
Intel® Xeon® E3-1230V3 1.95 TB 4 x 3.30GHz 16 GB $185.00 4.6 Details
Intel® Xeon® E3-1230V3 240 GB 4 x 3.30GHz 16 GB $215.00 4.6 Details
Intel® Xeon® E5-1620 V3 3.91 TB 4 x 3.50GHz 32 GB $263.00 4.6 Details
Intel® Xeon® E3-1270V2 1.95 TB 4 x 3.50GHz 32 GB $263.00 4.6 Details
Intel® Xeon® E5-1650 V3 3.91 TB 4 x 3.50GHz 64 GB $311.00 4.6 Details
Dual Intel® Xeon® E5-2620 V3 3.91 TB 12 x 2.40GHz 64 GB $371.00 4.6 Details
Dual Intel® Xeon® E5-2630 V3 3.91 TB 16 x 2.40GHz 64 GB $503.00 4.6 Details
Dual Intel® Xeon® E5-2650 V3 3.91 TB 20 x 2.30GHz 128 GB $707.00 4.6 Details
Dual Intel® Xeon® E5-2670 V3 3.91 TB 24 x 2.30GHz 256 GB $1,019.00 4.6 Details
Intel® Xeon® E5-1620 V3 960 GB 4 x 3.50GHz 32 GB $401.00 4.6 Details
Dual Intel® Xeon® E5-2630 V3 960 GB 16 x 2.40GHz 64 GB $563.00 4.6 Details
Dual Intel® Xeon® E5-2650 V3 960 GB 20 x 2.30GHz 128 GB $767.00 4.6 Details
Dual Intel® Xeon® E5-2670 V3 960 GB 24 x 2.30GHz 256 GB $1,079.00 4.6 Details
Intel® Xeon® E5-1620 V3 15.6 TB 4 x 3.50GHz 32 GB $401.00 4.6 Details
Intel® Xeon® E5-1620 V3 46.88 TB 4 x 3.50GHz 32 GB $719.00 4.6 Details
Intel® Xeon® E5-1620 V3 4.7 TB 4 x 3.50GHz 32 GB $839.00 4.6 Details

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
1GB RAM 250 GB 1 core 1 GB Unlimited $102.20 4.6 Details
2GB RAM 250 GB 2 cores 2 GB Unlimited $124.10 4.6 Details
4GB RAM 250 GB 4 cores 4 GB Unlimited $175.20 4.6 Details
6GB RAM 250 GB 4 cores 6 GB Unlimited $226.30 4.6 Details
8GB RAM 250 GB 8 cores 8 GB Unlimited $270.10 4.6 Details

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