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Excellent hosting for customers around the world
This is a well established hosting company that has been serving the North American market since 1998. They currently have five offices in North America (Chicago, Austin, Tampa, Lauderdale and Vancouver. They also serve Europe with offices in Belgium, France, Germany and the Netherlands. They also have Asian locations in Korea and India and one location in Australia.
While they obviously have more locations than most other hosting companies, they aren’t the largest company in the industry. They host about 600,000 customers and since opening they have registered over 400,000 unique domains (not all of which are currently active).
In addition to hosting and domain registration, they also offer e-commerce platforms, website design services and some digital marketing services. Overall this is a well rounded company that offers high quality services to their customers. They have provided hosting to some major clients such as Coca Cola, Bank of Montreal, McGraw Hill and Disney.
Uptime & Reliability
99.9% uptime guarantee with free auto-backups
HostWay provides a 99.9% uptime guarantee, though it is not clear exactly what happens in the event that you do go down. Some customers who experienced issues reported that they were immediately given credits on their bills, but that wasn’t written on their site anywhere.
They also have automatic backups that take place frequently, so if there is any type of major hardware failure they will be able to help get you back up and running quickly.
All the standard features plus a few nice extras
HostWay offers their customers all the standard features that you would expect from any hosting company. They are primarily focused on offering Unix based web hosting, though they do have other options as well.
They have a nice website building program called ‘Bespoke’ that they offer, though it is not free. If you would prefer saving some money, they do also allow you to use the SiteBuilder suite free of charge.
Finally, they have a nice e-commerce platform that is available for those who are looking to do business directly on their website.
Technical support is a main focus for HostWay
HostWay has made technical support a priority. They offer 24/7 phone and email support to all their customers, regardless of the hosting package they choose. When you work with their technical teams they are able to solve most any issues right away, and according to many customers, they are quick to escalate more difficult issues. This helps to avoid any long term outages or other problems.
Prices slightly higher than average
The prices for both their shared and VPS hosting packages are somewhat higher than you see from most other companies these days. Given the fact that you do get some nice features and the reliability of the service is great makes it worth it in many cases. In addition, they do offer a 30 day money back guarantee so if you find it is not right for you, you’re not out anything but time.
Excellent hosting for people around the world
Overall this is really a great hosting company. They provide high quality services to a wide range of people. Their technical support is top of the line, and they have a respectable list of features.
- Multiple offices around the world
- 24/7 technical support via phone and email
- Free SiteBuilder tools (with optional premium tools)
- Automatic backups of data
- Prices are above average
- Some complaints from former customers that canceling is a hassle