1.7
POOR
  • User Friendly
    1.7
  • Support
    1.6
  • Features
    1.8
  • Reliability
    1.6
  • Pricing
    1.8
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HostMonster Reviews and Expert Opinion

Pricing Range

Shared Hosting $4.95 - $6.95
VPS $29.99 - $119.99
Dedicated Server $109.99 - $209.99

Data Centers

Frank Kruemmel

Pinned Review

Frank Kruemmel,
5.0
We use Hostmonster for our webhosting. Our company does optimization, content writing etc. Hostmonster is a great company from a web professional's opinion. I am more technical and Hostmonster has not passed the buck on me yet.

Reviews

David Hamilton
David Hamilton from United States,

After ten years, they lost me as a customer forever

2.4
It is pretty uncommon that I give bad reviews online, but I'm making an exception here.

I've recommended Hostmonster / Bluehost in the past as a viable option for people looking for cheap shared hosting. I regret it. This compa...Read Moreny's policies are terrible and absolutely put the bottom line in front of customer happiness. I have a defunct account on Hostmonster. There are no domains currently pointing to it. I thought the my billing information had been removed when I sold my company but my old business credit card was still on file. Hostmonster ran my card for one year of hosting at $443. I called today to try to get at least *some* of that money refunded since I will not be using their service at all and they are charging me for an entire year. But since it is five days after the start of the new year for the account (and only two business days after my credit card statement) according to company policy I am out an entire year of hosting costs. They can't even issue a partial refund for the 12 unused months.

I asked if there was anyone else I could talk to. I asked to talk to their customer retention department. I explained that I don't use this credit card anymore and didn't even get the statement until after the 16th. But they are insisting that it is company policy and there's nothing they can do. So, I unequivocally do NOT recommend their services. I went from a happy customer of almost a decade to a furious former customer over the course of an hour.

This is absolutely not how you run a business.
Less
Mark Denman
Mark Denman from United States,

Stayed too long

1.4
When I started my business, Hostmonster was great. No problems whatsoever. Support, uptime, cost...everything was just fine. Price hikes began to happen every year. Support fell off tremendously and so many malware attacks bas...Read Moreically shut my site down. I had to leave. I was with them, by that time, for about 12 years. They made no effort to understand why or change my mind. I think they know why people leave. A2Hosting is home now.Less
Rich Storah
Rich Storah

Real Scam, Beware!!!

1.0
I purchased a domain from them last week for $99.9. I discovered that the domain was inactive. When I contacted their online chat agent, I was instructed to purchase a special host, but I informed that I do not have purchase a hos...Read Moret at an extra cost and demanded the refund of my payment, but they instantly refused to chat with me and a day after they deleted my account with them, so I am unable to sign in or communicate with them to further request for a refund.
If I had read the reviews here, I wouldn't have patronized them. The guys there are pure scam.
Less
Jon Labaj
Jon Labaj from United States,

after 10+ years, I cut the host monster cord today

2.4
In the beginning host monster was amazing, affordable, friendly customer service, fast site, and cutting edge tech. Within the last few years the prices went higher and higher while the service, support, experience fell apart. Mas...Read Moresive price increases with no new features. When I cancelled today the customer support rep didn't even ask why? I would think after 10+ years they would at least ask or try to convince me but I guess its too common to care.Less
Hayden Haskins
Hayden Haskins from United States,

Dog Shi t Company

1.0
This company is fuc king garbage. No support, impossible to use, they have their own rules for how domains are managed, you have to create a hosting environment just to point DNS.
Shanna Hendrixson
Shanna Hendrixson from United States,

Worst Hosting Experience EVER! DO NOT USE THEM!

1.0
I owned an Advertising and Broadcasting Agency and our Corporation designed several websites for our clients. All businesses. Hostmonster was our hosting company. They are TERRIBLE! They deleted corporate data without our authoriz...Read Moreation or our client's authorization! They don't keep backups of any of the sites on a cloud for their clients. When we went through a merger, they wiped our files completely off their servers because payment was delayed over 22 days. Not only the websites, but ALL the emails as well for us and all of our web-clients!!! Even after we paid to have it all reinstated they still couldn't reinstate all the websites and email addresses! They changed their billing on our company and all our clients after the first 6 months even though it wasn't in the original signed agreement. They violated all sorts of contracts and burned not just my corporation, but the entire list of my clients who also were hosted with them by deleting ALL OUR SITES! Do not use this company! We were one of their biggest, and highest paying clients and they treated us like GARBAGE! Corporate sabotage! DO NOT USE HOSTMONSTER!!!Less

Expert Review

Idan Cohen
Idan Cohen
Hosting Expert

Overview

HostMonster: In Group of Cheapies with Good Basics

HostMonster is a part of a ring of hosts that are all owned by a guy named Matt Heaton, and they all basically provide the same features and support, just in different packages, with a different photo on the homepage. Other web hosts in the group:  BlueHost, FastDomain, and Just Host. So when you’re shopping around those four sites, you’ll realize that it’s all one operator.

One of the group’s big selling points is that they are cheap and are completely American-run with zero outsourcing. You get all the typical unlimited basics: domains, email accounts, disk space, and bandwidth, plus you get a free domain. They’re so confident you’ll be happy, there’s an anytime money back guarantee.

7.1

Good

Rated by Idan Cohen

  • User Friendly
    5

  • Support
    6

  • Features
    10

  • Reliability
    6.5

  • Pricing
    8

Uptime & Reliability

Excellent Reliability

HostMonster doesn’t throw out a promise of a number, but our testing shows basically perfect uptime. This is probably due to its back-end protections, like SSH access, spam blocker IP deny, and leech protect. These technologies are a step above the usual cheap host offerings, and it means more stability at a lower price.

Features

70+ Features

HostMonster boasts of an impressive selection of features – more than 70, at last count. That’s more than double some hosts, and the selection can be a little overwhelming.  However, pay close attention to the Terms of Service—this is where they stipulate limits for things like mysql tables, total number of files—and since every email you receive is counted as a file, there is really no such thing as ‘unlimited email space.’

In addition to the basics, there are some great options for e-commerce, blogs, media management, free search engine submission, and $100 Google AdWords credit to launch your first online advertising campaign.

FeatureDescription
BandwidthYou are allowed unlimited bandwidth with all HostMonster accounts.
Disk SpaceYou are allowed unlimited disk space with all HostMonster accounts.
Website BuilderHostMonster includes a slim version of Weebly for free, but if you want over 6 pages on your site, you have to pay for it. Also, with a single click, you can install simple site-builders like WordPress with a single click..
Email AccountsYou are allowed unlimited email accounts with all HostMonster accounts.
Shopping CartsHostMonster gives you the option of OS Commerce Shopping Cart or Agora.
StatsTrack your site traffic with Awstats or Webalizer.
MySQL databasesAlthough all HostMonster accounts have MySQL, it’s not clear how many databases are allowed.
FTP AccountYou are allowed unlimited FTP accounts with all HostMonster accounts.
Multiple DomainsYou are allowed unlimited domains on each HostMonster account.

Support

Not Many Self-Help Options

If you’re a self-learner, you might find the company lacking. The Help Center doesn’t have a great selection of video tutorials, and the User Forum is unimpressive. For someone who prefers to poke around to find the answer, this isn’t the best option.

The email-based ticket system is responsive, and wait times for live chat and live phone calls are quite slow.

Pricing

Price Break with 3-Year Contract

Although the service offerings are basically identical, HostMonster is a bit less expensive than BlueHost, and a bit more expensive than JustHost. If you want to work with HostMonster, you get a price break with a 3 year contract.

You also get the common free domain when you purchase hosting for one year.

There is also a “pro” version that offers better performance, but this isn’t necessary for typical individuals and small businesses.

User Friendly

Easy Signup, Easy to Use

Registration is pretty easy, but the company opted to do that sneaky thing of automatically checking some add-ons, so if you don’t pay attention and uncheck them, you’ll be paying for stuff you didn’t necessarily want. For example, SiteSecure is automatically selected. Not cool.

Thankfully, HostMonster utilizes cPanel, which is a relief to those used to its interface. One nice feature about HostMonster is that you can access the cPanel before purchasing, so you can get familiar with it and be sure you like that layout before forking over the cash.

On the downside, HostMonster lets cPanel get a little overburdened with promotions, so it seems a bit cluttered. On the upside, applications like WordPress can be installed with a single click.

Summary

HostMonster is one of four sites providing the same features, just priced slightly differently, with different breaks at different contract lengths. For people who want to rely on live help, this is a great option, but if you want a deep pool of knowledge available on videos and a user forum, you will be disappointed.

PROS

  • Free domain with 1-year contract
  • Economical pricing
  • American live support
  • Money back guarantee, anytime

CONS

  • Big price break only at 3 years
  • Small video tutorial library
  • Small user forum
  • Poor customer service
  • Long wait time for support

HostMonster Prices, Plans & Features - 2022

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Basic 50 GB Unlimited cPanel Unlimited $4.95 4.2 Details
Plus 150 GB Unlimited cPanel Unlimited $6.95 3.0 Details
Prime Unlimited Unlimited cPanel Unlimited $6.95 2.2 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
STANDARD 30 GB - 2 GB $29.99 3.3 Details
ENHANCED 60 GB - 4 GB $59.99 3.3 Details
PREMIUM 120 GB - 6 GB $89.99 3.3 Details
ULTIMATE 240 GB - 8 GB $119.99 3.3 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
STANDARD 500 GB 2 x 2.30GHz 4 GB $109.99 2.8 Details
ENHANCED 1000 GB 4 x 2.50GHz 8 GB $159.99 3.3 Details
PREMIUM 1000 GB 4 x 2.50GHz 16 GB $209.99 2.0 Details

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