Expert Overview
India based hosting offering many service options
HostCats is based in India, thought they also have a data center in Florida, which is available primarily for collocation services. Their target audience is any website that is going to be accessed mostly by people within India and the surrounding regions. They offer a variety of hosting packages including shared, VPS, cloud and dedicated servers. They have been in business for several years and have an overall positive reputation, though some customers have complained about their responsiveness when opening tickets related to either technical or billing issues. This may be able to be accounted for by looking at how many customers they have, but it is still a concern. They have a variety of nice features to offer, and some very generous hosting plans so that they can meet the needs of virtually any type of customer. They also make it easy to upgrade and move to a larger hosting package should the need arise.
Read MoreUptime & Reliability
Reliable hosting with 99.9% uptime guarantee
There are not too many people reporting uptime issues with this company. Even those who have made comments about outages on their social media or other pages seem to be fairly happy with the way the issue was resolved (with some exceptions). They use high quality servers for all their hosting, which can help to minimize any downtime. There isn’t too much information available about their data centers, though from what I can tell they do seem to be modern with good redundant systems to ensure a stable environment.
Features
Many very nice features for all customers
When you sign up with this company you will have a variety of nice features, even at entry level packages. For example, you’ll get automatic backups through their R1Soft system. You’ll also have hundreds of different apps available for one click installation using the Softaculous service. They do offer both Windows and Linux options for all their packages as well, which is very nice. As you move up to different hosting packages, the features will improve the higher you go. Most of the packages offer limited bandwidth, disk space or both, but there are some unlimited choices too.
Support
Good support from India based technicians
The tech support provided by this company is actually quite good. They are staffed 24/7 and easily accessible through an online ticketing system. During business hours, they have a phone number for technical support, but it seems they encourage you to use the ticketing options for easier tracking.
Pricing
Standard pricing levels
When you look through all the different hosting options you’ll see that they are right in line with the prices of other companies. You’ll get a good service for a fair price whether you are looking for a shared server, a dedicated server, or something in between.
Summary
Overall very nice hosting at all levels
The hosting provided by this company is quite good, and all for a fair price. If you are looking to get hosting for a site where the target audience is in or around India, this company would be one to consider. Pros:
- 24/7 Live Support
- Plenty of options to choose from
- High quality hardware
Cons:
- Customer support is based in India
- Limited phone support
