Cloudways is a managed cloud hosting platform, and it’s above the major cloud providers like AWS, Google Cloud, and DigitalOcean. With it, you get managed hosting without dealing with all the setup.
In this guide, you’ll find a clear breakdown of Cloudways customer service, where to go for live help, and which self-service resources are worth checking first.
You’ll also see Cloudways legal links, learning resources, and a few alternatives in case you want to compare other hosting providers.
Cloudways Customer Support Contacts
Here’s a full list of Cloudways support channels.
 | Email support | N/A |
 | Live chat support | Access the live chat button on the Cloudways homepage |
 | Call center support | N/A |
 | Web forms | https://www.cloudways.com/en/contact_us |
 | Knowledge base support | https://support.cloudways.com/ |
 | Blog | https://www.cloudways.com/blog/ |
 | E-books | https://www.cloudways.com/en/resources/ |
Cloudways Social Media Support Contacts
If you prefer to follow updates or reach Cloudways on social channels, these are the official pages.
 | Cloudways Instagram | https://www.instagram.com/cloudways_official/ |
 | Cloudways Facebook | https://web.facebook.com/cloudways/ |
 | Cloudways Twitter | https://twitter.com/cloudways |
 | Cloudways LinkedIn | https://www.linkedin.com/company/cloudways/ |
 | Cloudways YouTube | https://www.youtube.com/@Cloudways |
 | Cloudways TikTok | https://www.tiktok.com/tag/cloudways |
Cloudways SLAs & Agreements
Cloudways does not list separate SLAs for these support channels at the moment.
 | Email SLA | N/A |
 | Live Chat SLA | N/A |
 | Call Center SLA | N/A |
 | Forum SLA | N/A |
Cloudways Legal Contacts
These links can be useful when you want to review Cloudways terms, policies, and program rules.
 | Terms and conditions | https://www.cloudways.com/en/terms.php |
 | DMCA copyright policy | https://www.cloudways.com/en/terms.php#dmca |
 | Privacy policy | https://www.cloudways.com/en/terms.php#privacy |
 | Affiliate program policy | https://www.cloudways.com/en/terms.php#affiliate |
 | Cookies policy | https://www.cloudways.com/en/terms.php#cookie |
 | Acceptable use policy | https://www.cloudways.com/en/terms.php#policy |
 | GDPR | N/A |
Other Links
If you want a bit more background or partnership info, check out these extra links.
 | Wikipedia page | https://en.wikipedia.org/wiki/DigitalOcean |
 | Affiliate programme | https://www.cloudways.com/en/web-hosting-affiliate-program/ |
Cloudways Alternatives
Did you know? At HostAdvice, we understand the importance of reliable customer support in your hosting experience.
With the help of the number of reviews left by our users, we’ve compiled a thorough table that showcases top-rated hosting alternatives based on real user experiences.
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| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
Cloudways Support User Reviews on HostAdvice
Here are some Cloudways user reviews from HostAdvice readers.
How to Contact Cloudways
For Cloudways help, you can contact them by filling out the form on their contact page, and their dedicated sales representatives will connect with you shortly.
You can also get the support you need through their live chat, knowledge base, ebook, and more. Here’s how Cloudways contact goes through each of these channels.
Cloudways Live Chat
For immediate assistance, you can use the live chat feature available on the Cloudways website.
- Visit the Cloudways website.
- Navigate to the ‘Live Chat button’ page.
- Initiate a chat when you click on the Live Chat button.
Cloudways Knowledge Base
Cloudways has a knowledge base with guides, walkthroughs, and answers to common hosting questions. It’s useful for setup help and learning how different platform features work.
And below are the steps on how to access the knowledge base.
- Go to the Cloudways website.
- Click on the ‘Learn’ menu.
- Select ‘Knowledge base‘ from the dropdown.
- Explore topics or use the search bar to find relevant resources.
Cloudways Blogs and Articles
Cloudways has a large collection of blogs and articles. You can access these resources to improve your understanding and experience with Cloudways’ services.
To access Cloudways support via blogs and articles:
1. Go to the Cloudways website.
2. Navigate to the ‘Learn’ section and click on it.
3. Look for ‘Blogs and Articles.’
4. Browse through the articles to find information relevant to your queries or issues. 
Cloudways Ticket Support
If your issue needs more detail, the ticket system is a better fit than live chat.
Cloudways lets customers submit support requests directly through the account area, and that’s an easier way to explain the problem and include the details the support team needs.
To contact Cloudways Customer Support via ticket:
1. Log in to your Cloudways account.
2. Navigate to the ‘Contact Us’ section.
3. Fill the form with the required details, including your issue and any relevant information.
4. Submit the ticket.
Cloudways Customer Support via Live Chat
If you’re relying on live chat, this is usually the fastest way to reach a real person.
Cloudways live chat is useful for quick questions, basic troubleshooting, and sales-related help. It’s the best starting point when you want direct help without digging through documentation first.
Cloudways Customer Support via Knowledge Base
The self-help side of Cloudways is useful when you want answers at your own pace.
Its knowledge base covers common hosting issues, account questions, and platform features. It’s especially helpful when you want step-by-step guidance without contacting support.
Cloudways Customer Support via Blog and Articles
The blog works best when you want extra context, practical tips, or a broader understanding of how the platform works.
Cloudways publishes articles on hosting, performance, security, and cloud infrastructure, so it can be a useful extra resource beyond the core support docs.
Cloudways Customer Support via Ticket
Ticket support is the better option when your issue needs a full explanation or more account-specific help.
It gives you a direct way to submit detailed requests and is more practical than chat for longer or more technical problems.
More about Cloudways
If you’re still deciding whether Cloudways is the right fit, it helps to look at the wider platform beyond just support.
Cloudways is a managed cloud hosting provider that supports WordPress, Magento, Joomla, and more. You can read more in our Cloudways review and see whether it matches your needs.
Cloudways Alternatives
Even if Cloudways looks like a good fit, you should still compare it with a few other providers before you commit to one.
Here are some top alternatives based on real hosting experiences shared by our readers.
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| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
