Yahoo! Small Business Reviews and Expert Opinion

NEW

I wish I hadn't even started

Service used: Shared - Basic plan

I paid for a year and never go a day worth of service. It would never set-up.
I finally gave up and got service through Google. Unlike Yahoo, it set up like a dream immediately.

Sandra Leonard

United States

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Won't cancel account and put through a charge on an expired card

Service used: Shared

For two years, I have refused to update credit card expiration, and have made the call at least once to cancel account. This month, they put through a charge on my card even though they didn't have a current expiration. I now have...Read More

Michael Hester

Tell me about it just got off the phone with them for the same reason. Filed a fraudulent charge with paypal. Account has been closed for two years almost. Calling police in the morning to file a complaint. Fortunately I kept my records.

Oct. 22, 2018

Crow be Gone

United States

Reliability4
Pricing2
User Friendly6
Support2
Features2

3.2

I wonder why yahoo can't get thing in order.

Service used: Shared - Basic plan

Can't get into small business community. Nor find if its up or down page is just blank. What I find interesting is that I keep getting this pop up that says "new changes coming to business email" yet when I click on it, nothing. T...Read More

HELENA halter

United States

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Shady activity

Service used: Shared - Basic plan

I have been on the phone with them for over an hour to dispute the recurring charge that was made on NEW credit card, not even an expired one, and was only able to get back $83.90 of the $130.83 that I was charged. I have never us...Read More

light extreme

United States

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Horrible. Stay AWAY as far as you can

Service used: Shared - Ecommerce PROFESSIONAL

Horrible support lacking knowledge.

Both - Business Email as well as Web Hosting. Just plain TERRIBLE!

Kristen Eifes

United States

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Canceled Domain name back in 2016 still getting charged for it 3 years later

Service used: Shared - Basic plan

Canceled domain name with Yahoo Small Business when they switched to another company in 2016. I was told they canceled my account then in Dec 2016. June of 2017 I get charged $35 for domain name. I have already ported out to Go Da...Read More

Mark Hawk

United States

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Terrible Service

Service used: Shared - Basic plan

I wanted one email account with two email addresses and was given a price of $53.25/yr ($38.25 for me plus $15 for second email address) for a Small Business acct., including domain cost. After I signed up, I was told that deal wa...Read More

Anderson Costa

Brazil

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Worst email service

Service used: Shared

I use the Yahoo Mail for business (the plan is not listed in the services list below). So I listed my dislikes below:
- don't offer an alias option for domains (it's basic for all providers I know). They ask you to use another pr...Read More

Ziko Fab

Israel

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Terrible service

Service used: Shared

For buying a service you can so online no problem. For cancellation you have to go through a tedious process online and they require you to make a long distance call, wait very long for someone to answer who would just try to keep you paying. Is this 2018? Very bad Yahoo.

Kelly Waltrip

United States

Reliability2
Pricing2
User Friendly2
Support2
Features2

2.0

Worst company I have ever interacted with!

Service used: Shared - Basic plan

My company had an account with Yahoo Small Business for over 10 years. When it came time to renew my domain, I wanted to switch it to a different company so they would all be in the same place. Because I was not at the company ove...Read More

Features Pricing Uptime & Reliability Support Speed

William Durant

I claimed a yahoo ID so no one could use it. When I tried to use it with my new website a year later, they told me I couldn't, It was deactivated. I tried everything but they wouldn't give it back to me. One week after my last dis...Read More

Aug. 9, 2018

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Typical Yahoo! Small Business Prices

Service	Monthly Price Range

Shared Hosting	$3.75 - $299.00	6 plans

The Services & Prices are taken from smallbusiness.yahoo.com

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Yahoo! Small Business Expert Review 2019

Written by: Michael Lavnduski

Yahoo! Small Business Rating

Reliability

7 / 10
Pricing

6 / 10
User Friendly

7 / 10
Support

8 / 10
Features

9 / 10

7.4

Rated by Michael Lavnduski

A once great service seems to be going down hill

Yahoo! is one of the biggest internet companies in the world so one might expect that they would make sure all their lines of business are operating properly. Sadly, while the web hosting service was actually quite good back in 1999 when they bought it, it has been allowed to go down hill since then. They are focused just on providing their services to small businesses, and they only offer shared hosting services. Their e-commerce platforms, which was once what attracted many people to the services, has now become unstable and outdated. In fact, Yahoo! made a lot of headlines back in 2007 because their hosting and e-commerce platforms experienced lots of outages on 'Cyber Monday' costing their customers a lot of money. If you are just looking for a simple web hosting company and you like the idea of being associated with a major internet company like Yahoo!, you may be ok with this option. For most individuals and businesses, however, you can find a much better service for a lower price.

Uptime & Reliability

Overall a stable hosting service but vulnerable to traffic spikes

Sites hosted on Yahoo! Small Business web hosting are generally going to be stable without any major problems. One issue, however, is that since they are focused on small businesses, the entire hosting operation is vulnerable to traffic spikes. Holiday shopping spikes, for example, will hit many of the sites they host, which can end up slowing everyone down or even causing outages. This type of thing tends to happen at the worst times, since the businesses need their site up during busy times more than ever.

Features

Some nice little Yahoo extras

This is one area where this hosting platform actually has some nice things to say about it. Since it is owned by Yahoo!, you actually get access to some of the great services that they provide. Sadly, most of them are limited only to the middle and higher end hosting packages. You'll get their site builder program, and a lot of free templates to choose from. You'll also get access to forms, maps, a photo gallery, a variety of free PayPal buttons, assistance with social media, integrated video and/or audio players and more. You can even use the Yahoo! SEO tracker and reporting system. All of these combined can be quite attractive for someone who wants all their hosting and site management to be combined into one place.

Support

Great self-help but little live support

Yahoo! has an extensive library of different guides, manuals and other resources that you can use to learn more about hosting and fix some problems you'll have. When you search for just about any error or question you have, you'll likely get dozens or even hundreds of results. Unfortunately, this can sometimes make it confusing to figure out which one you actually need. They do offer 24/7 live telephone and email support, but many report long hold times and the support doesn't always fix the problem right away.

Pricing