Yahoo! Small Business Reviews and Expert Opinion

Based on 94 user reviews in 2 languages
2.8
POOR

Customer score for Yahoo! Small Business

  • Reliability
    2.8 / 10
  • Pricing
    3.3 / 10
  • User Friendly
    2.7 / 10
  • Support
    2.6 / 10
  • Features
    2.8 / 10

Detailed Scores / Summary

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Iris Austin
Iris Austin
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Unfair Practice

Service used: Shared - Advanced plan
Five days ago I registered a domain with Yahoo Small Business. I tried signing in today to set up my website to no avail. I called customer service and was told by one rep that the account was suspended and that I would need to re...Read More
Santosh Kumar
Santosh Kumar
same problem how can I cancel the subscription without login?
Santosh Kumar
Santosh Kumar
will it deduct the money after the due subscription date?
Somnath Sarkar
Somnath Sarkar
Same thing also occurred to me.... But the major problem is that my PayPal is connected to that suspended account... They will auto debit $120 as renewal fees. So how can I cancel my yahoo account now?
Louise Brown
Louise Brown
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Yahoo small business's refusal to refund a charge after it was promised.

Service used: Shared - Basic plan
Clearly, Yahoo's business practices are duplicitous. Case in point...I cancelled my account, and when I did so, the individual on the line assured me I would not be charged the upcoming monthly fee. Of course, despite his promise,...Read More
Lori Rappoport
Lori Rappoport
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Career Pro Resumes

Service used: Shared - Premier plan
Mr. Jody Gothard of Career Pro and I have been members in many of the same Metro Atlanta civic
organizations for the past fifteen years, and he is a recognized leader in the community. When my
friends and colleagues have asked m...Read More
Suresh Natarajan
Suresh Natarajan
Italy
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Yahoo small business sucks!! Big time.

Service used: Shared - Ecommerce PROFESSIONAL
They are a bunch of school kids with absolutely zero knowledge. If you have a wordpress site and if you have forgotten your user ID and pass word, these guys are unable to retrieve this for you or even reset. I spent two hours and...Read More
Tammy Jaworsky
Tammy Jaworsky
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

home owner

Service used: Shared
4 Seasons Landscaping L.L.C. in Apollo, Pa. 15613 are awesome they did all my work very fast and reasonable . They are so nice and knowledgeable. I would recommend them to everyone. Thanks Tammy Jaworsky

Typical Yahoo! Small Business Prices

Service Monthly Price Range
Shared Hosting $3.75 - $299.00 6 plans
The Services & Prices are taken from smallbusiness.yahoo.com

Yahoo! Small Business Expert Review 2020

Written by: Michael Lavnduski

Yahoo! Small Business Rating

  • Reliability
    7 / 10
  • Pricing
    6 / 10
  • User Friendly
    7 / 10
  • Support
    8 / 10
  • Features
    9 / 10
7.4
Rated by Michael Lavnduski
Expert

Expert Overview

A once great service seems to be going down hill

Yahoo! is one of the biggest internet companies in the world so one might expect that they would make sure all their lines of business are operating properly.  Sadly, while the web hosting service was actually quite good back in 1999 when they bought it, it has been allowed to go down hill since then.

They are focused just on providing their services to small businesses, and they only offer shared hosting services.  Their e-commerce platforms, which was once what attracted many people to the services, has now become unstable and outdated.  In fact, Yahoo! made a lot of headlines back in 2007 because their hosting and e-commerce platforms experienced lots of outages on 'Cyber Monday' costing their customers a lot of money.

If you are just looking for a simple web hosting company and you like the idea of being associated with a major internet company like Yahoo!, you may be ok with this option.  For most individuals and businesses, however, you can find a much better service for a lower price.

Uptime & Reliability

Overall a stable hosting service but vulnerable to traffic spikes

Sites hosted on Yahoo! Small Business web hosting are generally going to be stable without any major problems.  One issue, however, is that since they are focused on small businesses, the entire hosting operation is vulnerable to traffic spikes.

Holiday shopping spikes, for example, will hit many of the sites they host, which can end up slowing everyone down or even causing outages.  This type of thing tends to happen at the worst times, since the businesses need their site up during busy times more than ever.

Features

Some nice little Yahoo extras

This is one area where this hosting platform actually has some nice things to say about it.  Since it is owned by Yahoo!, you actually get access to some of the great services that they provide.  Sadly, most of them are limited only to the middle and higher end hosting packages.

You'll get their site builder program, and a lot of free templates to choose from.  You'll also get access to forms, maps, a photo gallery, a variety of free PayPal buttons, assistance with social media, integrated video and/or audio players and more.  You can even use the Yahoo! SEO tracker and reporting system.

All of these combined can be quite attractive for someone who wants all their hosting and site management to be combined into one place.

Support

Great self-help but little live support

Yahoo! has an extensive library of different guides, manuals and other resources that you can use to learn more about hosting and fix some problems you'll have.  When you search for just about any error or question you have, you'll likely get dozens or even hundreds of results.  Unfortunately, this can sometimes make it confusing to figure out which one you actually need.

They do offer 24/7 live telephone and email support, but many report long hold times and the support doesn't always fix the problem right away.

Pricing

Prices are higher than they should be for the services you get

Yahoo! web hosting really only offers three differnet options, all of which are a form of shared hosting.  Despite this, their prices are still higher than most other dedicated hosting companies.  You can save money (or add to your bill) based on some of the features or special deals they offer, but this seems to just be confusing more than any type of actual price improvement.

 

Summary

Some nice features but overall not the best hosting option

Yahoo! web hosting does offer some nice features that will be attractive to many people.  In addition, since they have one of the most recognizable names in the industry, it will likely be around for a very long time (though they could sell this line of business at some point).  Despite some nice perks, this is not really a great hosting option for most people or businesses.

Pros:

  • Backed by Yahoo!
  • Access to many Yahoo! services
  • Generally reliable
  • Great self-help systems

Cons:

  • Services have been going down hill for years
  • Little live support
  • Prone to outages during high traffic days
Read the full expert review Visit Yahoo! Small Business See plans & pricing

Yahoo! Small Business Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Basic plan 100 GB 1 TB $3.75 2.6
Advanced plan 500 GB 5 TB $5.99 2.5
Premier plan Unlimited Unlimited $8.99 3.4
Ecommerce BASIC Unlimited Unlimited $29.00 2.1
Ecommerce PROFESSIONAL Unlimited Unlimited $79.00 2.0
Ecommerce PREMIER Unlimited Unlimited $299.00 2.8
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Server Locations

United States

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