Yahoo! Small Business Reviews and Expert Opinion

Based on 55 user review in 2 languages
2.8
POOR

Customer score for Yahoo! Small Business

  • Reliability
    2.7 / 10
  • Pricing
    3.4 / 10
  • User Friendly
    2.5 / 10
  • Support
    2.6 / 10
  • Features
    2.7 / 10

Detailed Scores / Summary

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Don Markle
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Avoid At All Costs

Service used: Shared - Premier plan
The latest disaster caused by this company is forcing you to update your business email. It doesn't work, so I am locked out of my business email. To fix I need to login to the back end and reset the password. Oh, that gives me an...Read More
Sunil Nethisinghe
United States
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features2
2.4
NEW

Support is non existent

Service used: Shared
Support or small business email accounts is non existent. I was holding on the support line 866-434-9017 for over an hour and thought they are ignoring me because I was holding so long. Message said only 15 minute hold time. So st...Read More
Diane Chang
United States
  • Reliability10
  • Pricing10
  • User Friendly4
  • Support10
  • Features10
8.8
NEW

Knowledgeable and nice technical support

Service used: Shared - Basic plan
I was able to talk to one of the tech support members and she was very nice and helpful. the only problem was that it took forever for me to get connected. The way she talked made me feel at ease. She was also very patient.
D Arment
United States
  • Reliability2
  • Pricing6
  • User Friendly2
  • Support2
  • Features2
2.8
NEW

So DONE - YOU HAVE BEEN WARNED

Service used: Shared - Advanced plan
I have been a long time customer, since back in the .swbell says. About five years ago they made user's lives miserable by forcing to have a linked yahoo email account, which caused weeks of disruption. It settled down, and, now t...Read More
Kim
Kim
I feel your pain. Gmail for me too!
Andy Tan
Andy Tan
I am having exactly the same issue right now. Can't get back into my business email for more than 24 hours and I am based in Malaysia! Calling their helpline and waited for more than 90mins and gave up. I really need to get into my business email!!
Menas Halim
Indonesia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features4
2.4
NEW

Customer service is suck

Service used: Shared - Basic plan
My domain email address in yahoo small business all of sudden gone missing. Tried countless times to contact their customer service to no avail , including calling their hotline.
Nobody picking up the phone, no response to email. Am loosing money
John Linam
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Yahoo small business email simply doesn't work

Service used: Shared - Premier plan
I just woke up to find I have lost all access to yahoo small business email. This has completely shut down my ability to operate as a business. They have been unable to give me any information on a resolution. Has anyone had any s...Read More
Mary Rautir-Saal
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Terrible Service

Service used: Shared - Premier plan
I have run a site with them for 8 + years. Recently all my written text keeps disappearing with template wording replacing it. I also receive messages advising that the database is corrupted. I keep losing in put. My site keeps di...Read More
John moreland
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Worst service ever

Service used: Shared - Premier plan
Yahoo recently had me update my business email account. Since then I lost all of my calendar contacts, my calendar that included everything I've done for the last 2 years, and I haven't been able to access my business account in 4...Read More
John Linam
John Linam
I'm trying to see if this has ever been resolved and how. I am having an even worse issue that I can't even get into my yahoo business email in any way at all. I've lost access to everything. I'm begging customer service to fix but they can tell me absolutely nothing.
Eric Carmichel
United States
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features2
3.2
NEW

Awful--Simply AWFUL

Service used: Shared
Yahoo small business stuff is the worst I've experienced. Right now they seem to be "upgrading" email services, and I can't logon (it takes my to plane Jane Yahoo email, which it shouldn't), and all contacts are lost after 10 year...Read More
Rafael Parisido
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

The worst email and hosting company ever!

Service used: Shared
Since their previous update, my business emails have been disabled. I don't know how many emails got lost during this period. I've been with them for the past 8 years and this is the 2nd time that this incident occurred. Please stay away from Yahoo small business email. Even if they pay you.

Typical Yahoo! Small Business Prices

Service Monthly Price Range
Shared Hosting $3.75 - $299.00 6 plans
The Services & Prices are taken from smallbusiness.yahoo.com

Yahoo! Small Business Expert Review 2019

Written by: Michael Lavnduski

Yahoo! Small Business Rating

  • Reliability
    7 / 10
  • Pricing
    6 / 10
  • User Friendly
    7 / 10
  • Support
    8 / 10
  • Features
    9 / 10
7.4
Rated by Michael Lavnduski

Expert Overview

A once great service seems to be going down hill

Yahoo! is one of the biggest internet companies in the world so one might expect that they would make sure all their lines of business are operating properly.  Sadly, while the web hosting service was actually quite good back in 1999 when they bought it, it has been allowed to go down hill since then.

They are focused just on providing their services to small businesses, and they only offer shared hosting services.  Their e-commerce platforms, which was once what attracted many people to the services, has now become unstable and outdated.  In fact, Yahoo! made a lot of headlines back in 2007 because their hosting and e-commerce platforms experienced lots of outages on 'Cyber Monday' costing their customers a lot of money.

If you are just looking for a simple web hosting company and you like the idea of being associated with a major internet company like Yahoo!, you may be ok with this option.  For most individuals and businesses, however, you can find a much better service for a lower price.

Uptime & Reliability

Overall a stable hosting service but vulnerable to traffic spikes

Sites hosted on Yahoo! Small Business web hosting are generally going to be stable without any major problems.  One issue, however, is that since they are focused on small businesses, the entire hosting operation is vulnerable to traffic spikes.

Holiday shopping spikes, for example, will hit many of the sites they host, which can end up slowing everyone down or even causing outages.  This type of thing tends to happen at the worst times, since the businesses need their site up during busy times more than ever.

Features

Some nice little Yahoo extras

This is one area where this hosting platform actually has some nice things to say about it.  Since it is owned by Yahoo!, you actually get access to some of the great services that they provide.  Sadly, most of them are limited only to the middle and higher end hosting packages.

You'll get their site builder program, and a lot of free templates to choose from.  You'll also get access to forms, maps, a photo gallery, a variety of free PayPal buttons, assistance with social media, integrated video and/or audio players and more.  You can even use the Yahoo! SEO tracker and reporting system.

All of these combined can be quite attractive for someone who wants all their hosting and site management to be combined into one place.

Support

Great self-help but little live support

Yahoo! has an extensive library of different guides, manuals and other resources that you can use to learn more about hosting and fix some problems you'll have.  When you search for just about any error or question you have, you'll likely get dozens or even hundreds of results.  Unfortunately, this can sometimes make it confusing to figure out which one you actually need.

They do offer 24/7 live telephone and email support, but many report long hold times and the support doesn't always fix the problem right away.

Pricing

Prices are higher than they should be for the services you get

Yahoo! web hosting really only offers three differnet options, all of which are a form of shared hosting.  Despite this, their prices are still higher than most other dedicated hosting companies.  You can save money (or add to your bill) based on some of the features or special deals they offer, but this seems to just be confusing more than any type of actual price improvement.

 

Summary

Some nice features but overall not the best hosting option

Yahoo! web hosting does offer some nice features that will be attractive to many people.  In addition, since they have one of the most recognizable names in the industry, it will likely be around for a very long time (though they could sell this line of business at some point).  Despite some nice perks, this is not really a great hosting option for most people or businesses.

Pros:

  • Backed by Yahoo!
  • Access to many Yahoo! services
  • Generally reliable
  • Great self-help systems

Cons:

  • Services have been going down hill for years
  • Little live support
  • Prone to outages during high traffic days
Read the full expert review Visit Yahoo! Small Business See plans & pricing

Yahoo! Small Business Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
100 GB 1 TB $3.75 2.7
500 GB 5 TB $5.99 2.3
Unlimited Unlimited $8.99 2.2
Unlimited Unlimited $29.00 2.8
Unlimited Unlimited $79.00 2.0
Unlimited Unlimited $299.00 2.8
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Server Locations

United States

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