WireNine Expert and User Insights by WireNine Customers
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Customer focused hosting for shared and VPS solutions
WireNine was founded in 2004 and is still owned and operated by the two original founders. The company offers three different shared hosting options and a wide range of different VPS choices. The primary audience for this company would be small to medium sized sites, though they can likely handle some larger sites as well, depending on the type of site it is.
The company is focused on customer service and helping ensure every customer gets the services they desire. The CEO even posts his direct email address and guarantees a response within 24 hours. There are a number of different perks like this that really help to set this company apart from the competition.
Whether you’re just starting a new personal blog or you’ve got an established business site that you need new hosting for, this is an excellent company to consider. Most of the customer reviews have been very positive with this company, and they continue to work hard to meet or exceed the needs of every customer.
Uptime & Reliability
Very reliable services for shared and VPS options
WireNine offers a 100% uptime guarantee for their network connections. This is possible because of the fact that they have multiple network connections coming into their data centers to ensure redundancy. Their data centers also have backup power supplies to ensure there are no power outages.
High quality services at every level
Every hosting package will come with all the normal features that you would expect at a given level. Shared hosting are all run on servers with solid state drives, which is quite impressive. The entry level option allows 10 gigs of storage and unlimited bandwidth. The other two shared options have unlimited hard disk space as well as bandwidth. Another nice perk about the shared hosting with this company is that they identify exactly what you are getting. For example, with the entry level package you are allocated 25% of one CPU as well as 1 gig of memory. The mid and upper options give you 1 full CPU and 1 or two gigs of memory.
When you move up to VPS hosting you’ll still enjoy the solid state drives, but you’ll be able to customize how much memory you need and how many CPUs you require. All of these services are provided on high end servers with Intel processors. You also get cPanel with VPS hosting, and KVM virtualization, which allows your VPS to look and feel much more like a dedicated server.
Overall, the features that are available with this company are all very nice and will meet the needs of just about any type of client.
Excellent support available 24/7
The support is one of the biggest marketing areas for this company. They really promote the fact that they will get any type of problems you are having fixed as quickly as possible. If you are ever unhappy with the response time or the service you get from any of their technicians, you can contact the CEO of the company directly and get a guaranteed response within 24 hours.
They also have a blog that is set up to provide a lot of self-help and other useful information for customers who want to learn more about the hosting they are getting.
Great hosting for the price, but no very low end hosting prices
When you look at the specs on the servers that you will be using at each level you can quickly see that you are getting a great deal. The one problem when it comes to price is that they don’t really offer a very low end option like most other companies would. Some people will see this as a good thing because it allows them to avoid overselling their servers, but for those who don’t need the fast responses, it will be a disappointment.
Excellent hosting for the small to mid-sized sites
If you are running any type of small to mid-sized (or even upper-mid) site, this is an excellent option to consider. They provide some of the best hosting options for shared and VPS services. Current and former clients all seem to agree that this is an excellent hosting company and they come highly recommended.
100% network uptime guarantee
Server specs clearly identified even on shared hosting
About 4 years ago I switched from kvchosting to wirenine. The performance improvement is so huge that I was extremely happy. So I not only renewed the plan but also upgraded to high level plan at $45/month. However the support is getting worse and worse, high priority tickets are not answered in time. Email server refused my connection now and then, which is never fixed at the root. When it happens, my tickets usually takes hours and hours to get a short response asking more info, which has been in the original ticket because of many times of previous occurrence.
Good speed, bad support trends down. Moved my website away although there are 7 months of hosting left (worth over $300).
I agree completely. Their support is utter rock bottom, particularly with email issues. I've been getting such rubbish excuses back as to why their SMTP server marks outgoing messages as spam.
The reason they give is word count. Bollocks. I put the messages directly through SpamAssassin and they get a score of zero, aka not spam even in the ruddy slightest.
10 day gaps between responses are also unacceptable. I'm amazed this company has any clients left.
When site is down, you still wait for long time for a response from them. I have been waiting over 1 hour without any response. I feel like I submitted the ticket with High priority, but when I checked, it is medium. Also, there is no way to change the priority of the ticket once opened. I feel helpless
Hosting platform isn`t bad, but their support is terrible
Hosting platform isn`t bad, but their support is terrible. I got auto-billed without my knowledge and no one, including the CEO, would answer my support inquiries. Had to open up a PayPal case to get my money back.
Customer failed to cancel their account before their renewal date and opened a Paypal dispute without contacting billing after the renewal. It is the customer's responsibility to cancel their account prior to the due date and then cancel their own subscription from PayPal.com directly. After opening the dispute, which is against our terms of service the customer then pursued threats to our staff of blatantly posting bad reviews all over the internet if a refund was not issued.
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